Latest News
BetSymphony Unites Voice, AI, and Personalization to Create the First Conversational Frontend in iGaming
BetSymphony just raised the bar for iGaming. The no-revenue-share iGaming platform has introduced a next-generation Conversational AI interface, powered by its advanced AI agent BetHarmony, now delivering a player experience so intuitive, it feels like the sportsbook is talking directly to you.
Instead of dumping players into an endless library of games, long menus and static categories, players are welcomed with a personalized home screen showing relevant bets, curated game suggestions, timely reminders, and promotions aligned to their interests. Everything can be navigated by voice and in multiple languages, making discovery feel effortless.
The launch also introduced BetHarmony Copilot — an intelligent assistant that works alongside the traditional interface, offering timely, context-aware guidance, tips, and suggestions for frictionless interactions.
Valentina Synenka, CEO of Symphony Interactive, said:
“BetHarmony has always been a standout in conversational AI, but this release takes it to a whole new level. The conversational interface within BetSymphony delivers experiences that traditional sportsbook UIs simply can’t match. We’re not removing the classic interface – this is about giving players an additional, more natural way to engage. It’s intuitive, it’s personal, and it’s built for the future of iGaming.”
Conversational UI is one of the fastest-growing trends in digital experiences, and BetSymphony is the first to bring it to iGaming. Here’s why that matters:
- It’s a breakthrough. It’s an innovation the industry has not seen in the last 30 years. It opens new opportunities to boost player engagement and unlock revenue potential.
- It’s more immersive. Players move from clicking through static menus to having a dynamic, two-way interaction that feels human.
- It’s smarter. AI-driven personalization serves up only what’s relevant – games, promotions, or bets – based on actual player behavior.
- It’s more capable. By unlocking features that static interfaces can’t support, it creates entirely new ways for players to discover, interact, and engage.
- It’s safe. Integrates with responsible gaming tools that detect risky behavior and respond instantly.
BetHarmony is the conversation and interface . It is intelligent combining text, chat, and voice with:
- Predictive personalization
- Multi-agent orchestration
- Multilingual fluency
- Real-time operator integration
This integration enables players to navigate, bet, and explore entirely through conversation – with no dependency on traditional navigation structures.
With BetSymphony and BetHarmony fully integrated, this launch signals a decisive step toward a more engaging, accessible, and player-focused future in iGaming.
About BetSymphony
BetSymphony is no-revenue share iGaming platform that gives sportsbook and casino operators total control. Operators own the full source code and can adapt the flexible, modular architecture to their strategy, scale at their own pace, and innovate without limits.
About Symphony Solutions
Since 2008, Symphony Solutions has been delivering high-impact AI, Cloud, and Agile transformation services with a deep focus on iGaming. Partnering with operators worldwide, Symphony delivers end-to-end iGaming solutions — from full-scale product development and platform modernization to strategic tech consulting in the sports betting and casino sectors.
The post BetSymphony Unites Voice, AI, and Personalization to Create the First Conversational Frontend in iGaming appeared first on European Gaming Industry News.
Finnish market
Veikkaus Renews its Betting and Online Casino Operations
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Veikkaus’ active preparation towards the new gambling system, which will launch in 2027, continues.
As part of the new strategy, Veikkaus held change negotiations in the Betting and Online Casino operations in the autumn. The change negotiation process has now been completed. Following the change negotiations, 14 employment relationships ended and 19 Veikkaus employees underwent significant changes in their employment relationships.
“We had to make decisions that were painful from a human perspective, but they are necessary for the future of the company. I would like to thank those who will no longer be with us for their hard work,” said Business Director Jarkko Nordlund.
According to Nordlund, Veikkaus is now creating a new organizational structure that will prepare the company for the coming years.
“Digitalization is also strongly driving our industry. International competition and the pace of development are really fierce. Veikkaus has decades of fine traditions and a lot of good expertise as a company. Alongside these, we now need the kind of professionalism that will enable us to serve our customers even better and more individually.”
The company is recruiting dozens of new digital channel and betting professionals over the coming year.
“We need more expertise for Veikkaus that will make us even stronger and more competitive in the new market situation. We are also looking beyond Finland’s borders. According to current estimates, more than 30 new positions will open by next summer. We want to be strong, growing and profitable in the future,” Nordlund said.
The Parliament intends to have the new Gambling Act passed by the end of 2025. When the law comes into force, it will open up the opportunity for other gambling companies, in addition to Veikkaus, to apply for, for example, sports betting and online casino licenses in the Finnish market. According to the current estimate, other gambling companies could also start operating with a license in Finland during 2027.
Lottery games, cardboard tickets and physical slot machines will remain exclusive to Veikkaus in the future.
The post Veikkaus Renews its Betting and Online Casino Operations appeared first on European Gaming Industry News.
Compliance Updates
Kansspelautoriteit Sees Increasing Risk Analyses of Sports Betting
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The Netherlands Gambling Authority (KSA) has conducted research into the risk analyses that online gambling providers must conduct regarding their sports betting offerings. The study examined the implementation of the identification, analysis and evaluation of risks to the integrity of the relevant matches at four providers. Based on this risk analysis, providers must identify and mitigate match-fixing risks.
Following reports to the Sports Betting Intelligence Unit (SBIU), an investigation has been launched into a possible match-fixing. By examining the providers’ risk analyses, it will become clear whether providers have their analyses properly in place and are adequately assessing, assessing and ultimately mitigating the risks. While the KSA sees room for improvement in areas such as the specification of certain risks, the measures taken and the implementation of the reporting obligation, it is generally positive about the implementation of the providers’ risk analyses. This represents an upward trend compared to a year ago. The KSA continues to randomly audit risk analyses.
Source: kansspelautoriteit.nl
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Amusnet
Amusnet Releases Vampire Dice
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Amusnet invites players into a realm of mystery and midnight thrills with Vampire Dice, its latest Online Casino portfolio addition. This captivating dice-themed game combines gothic elegance, thrilling features and an immersive atmosphere where every roll reveals secrets of the night.
As the moon rises, Vampire Dice comes alive with its hauntingly beautiful design and dark, enticing energy. Step into a world ruled by immortals and hidden treasures, where every moment is filled with anticipation and every roll could awaken the riches buried within the shadows.
At the heart of the excitement lies the Expanding Wild, a powerful feature that stretches across the dice, transforming ordinary rolls into extraordinary wins.
Dare to roll the dice and embrace the allure of the unknown – fortune awaits beneath the crimson moon.
Expanding Wild
The Wild symbol expands across the dice, enhancing your chances for thrilling and rewarding combinations.
Gamble
Play the game and multiply the winnings through the Gambling feature
Jackpot Cards
The Jackpot Cards bonus game is triggered at random during the gameplay to allow players to win impressive jackpots.
The post Amusnet Releases Vampire Dice appeared first on European Gaming Industry News.
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