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Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

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Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

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Gambling in the USA

Scientific Games Wins Three 2025 International Business Awards for Supply Chain Sustainability and Technology Innovation

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Global Lottery Technology Supplier Wins Sustainable Supply Chain Gold Award for National Logistics Centre in UK Serving The National Lottery

Scientific Games has been honored with three prestigious accolades in the 2025 International Business Awards, recognizing the company’s leadership in supply chain sustainability and cutting-edge lottery technology solutions.

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The global lottery company earned the Gold Award for Sustainable Supply Chain for its National Logistics Centre in Warrington, UK serving The National Lottery’s vast network of 40,000+ retailers as a partner to Allwyn UK. Opened in February 2024 to support Allwyn on its journey of building a net zero National Lottery, the 92,000-square-foot facility integrates advanced, technology-driven sustainability practices, including AI-powered demand forecasting and inventory management technology, dynamic routing to minimize emissions, fully electric internal transport and zero-waste operations.

Scientific Games also received two Bronze Award recognitions in the 2025 International Business Awards:

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  • Achievement in Product Innovation for SCiQ, Scientific Games’ cutting-edge ecosystem that is transforming the way instant games are sold and managed. SCiQ delivers advanced inventory control, strengthened security and real-time sales data, providing retailers, lotteries and players with a smarter, more secure instant game experience.
  • Emerging Technology Solution for PlayCentral Powered by SCiQ, which integrates the company’s groundbreaking SCiQ retail ecosystem into PlayCentral HD self-service vending machines, delivering unmatched inventory control, enhanced game security and operational efficiency.

“These honors reflect the dedication of our global teams to delivering both environmental leadership and unmatched retail innovation for our lottery partners,” said Pat McHugh, CEO of Scientific Games. “From transforming the sustainability of our supply chain in partnership with Allwyn in the UK to advancing the future of instant game retailing worldwide, we’re committed to creating positive impact for our customers, players and the communities they serve.”

More than 3,600 nominations from organizations in over 60 nations were evaluated by more than 300 professionals worldwide in this year’s IBAs.

Earlier this year, Scientific Games received two Gold Annual American Business Awards for SCiQ and PlayCentral Powered by SCiQ, in the Operations Management Solutions and Emerging Technology categories, respectively.

With operations on five continents, Scientific Games provides retail and digital games, technology, analytics and services to 150 lotteries in 50 countries worldwide.

PlayCentral HD® and SCiQ® are registered trademarks of Scientific Games. ©2025 Scientific Games, LLC. All Rights Reserved.

 

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BetMGM Casino

PA Online Casinos Generate Nearly $280M in July Revenue

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Pennsylvania continues to lead the way in the US when it comes to online casino revenue. For July, PA online casinos produced $277.9 million in revenue, which tops the nation for the month.

The $277.9 million is the fifth-highest revenue month for the state in its iGaming history. It finished over $27 million ahead of Michigan ($250.5 million) and over $30 million ahead of New Jersey ($247.3 million) for July.

This past month’s revenue was a 22.2% jump from a year ago, when the state generated $227.4 million in July 2024.

The Pennsylvania Gaming Control Board releases its monthly data and highlights adjusted gaming revenue, which takes promotional dollars out of the gross gaming revenue. The adjusted revenue for the month was $228.3 million.

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PGCB reports also list revenue by licensee. When iGaming launched in 2019, 10 different retail casinos in the state were granted licenses to operate online casinos, while two operators (Bally, Golden Nugget) earned untethered licenses. Some licensees have multiple online casinos operating under their umbrella. However, revenue is reported collectively.

Penn National continues to lead the way in revenue. They feature online casino operators like DraftKings Casino, BetMGM Casino, Hollywood Casino, and Fanatics Casino.

Valley Forge finished second, they feature two operators in FanDuel Casino and Stardust Casino.

Some other notable date points from the July report include:

• A total of $67.4 million in state tax revenue was generated from online casinos in July. An additional $36.5 million was generated in local taxes and county grants.

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• Slots made up the vast majority of revenue with $226.8 million coming from the online slot games. Table games brought in $48.5 million, while poker generated $2.5 million in revenue.

• Poker revenue was up 9.7% year over year, as it was at $2.3 million in July 2024.

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Delaware Casinos

Delaware Casinos Generate Revenue of $34.8M in July, Down 4.5% YoY

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Delaware casinos generated $34.8 million in revenue last month, down from $36.4 million the previous year, a 4.5% year-over-year decline.

In a report published by the Delaware Lottery, Harrington Casino saw the most significant year-over-year loss, with revenues decreasing from $7.8 million to $7.2 million, a drop of 7.2%. Slots and table games experienced year-over-year losses, with slots revenue declining by 5.9% and table games seeing a loss of more than 25%.

Delaware Park also experienced a decline of 4.3% but generated the highest revenue, at $15.1 million. Slots at the casino saw a loss of 5.9%, with its revenue decreasing from $13.8 million to just less than $13 million. Table games revenue increased by 5.1% year-over-year from just more than $2 million to $2.1 million.

Bally’s Dover also reported a revenue decline last month, but not as much as the others. Revenue dropped from $12.9 million to $12.5 million, showing a 3% decline. Table games saw increased revenue for the casino, with profits rising from $1.1 million to $1.3 million, a 16.6% increase. Slots declined 4.8% from $11.7 million to $11.2 million year-over-year.

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