Black Oak Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.

QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.

Jason Czito, General Manager of Black Oak Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”

Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Black Oak Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”

The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.

Quick Custom Intelligence (QCI), a leading provider of innovative casino management solutions, is proud to announce that Great River Entertainment – Catfish Bend Casino II has agreed to transition to the QCI Enterprise Platform. This strategic move aims to enhance operational efficiency and deliver superior data-driven decision-making capabilities for the multi-faceted entertainment company.

Great River Entertainment – Catfish Bend Casino II, renowned for its exceptional guest experiences, chose the QCI Enterprise Platform to leverage its advanced analytics, player development, and real-time operational insights. The decision to adopt QCI’s powerful technology further underscores Great River’s commitment to innovation and excellence in the gaming and hospitality industry.

Senior Vice President/General Manager of Great River Entertainment, Rob Higgins, commented on the platform conversion:
“The decision to integrate QCI into our operations was driven by our commitment to providing unparalleled service to our guests and optimizing our operational efficiencies. The real-time insights and sophisticated analytics that QCI delivers will empower us to make informed decisions that elevate our overall guest experience.”

Dr. Ralph Thomas, CEO of QCI, shared his enthusiasm: “We are excited to welcome Great River Entertainment to the growing community of properties that have embraced the QCI Enterprise Platform. By choosing QCI, Great River Entertainment is taking a significant step in streamlining their operations while enhancing their player development efforts. We look forward to supporting them in achieving their goals.”

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Melissa Chiaurro, President of Viz Explorer, commented: “The Viz team is excited to begin converting our customer base to the QCI Platform, as it will allow our partners to enhance their analytical capabilities, streamline the user experience and provide more comprehensive insights into their customers behavior. We are committed to a smooth migration process and look forward to the innovative possibilities this platform will unlock for our partners!”

The QCI Enterprise Platform, utilized by over 250 casino resorts in North America, is designed to align marketing, player development, and casino operations with powerful real-time data integration. Great River Entertainment’s adoption of the QCI solution underscores the platform’s growing influence in the gaming industry.