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Casino Guru resolves $1.35 million dispute, reinforcing commitment to player protection

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Casino Guru, a leading voice in online gambling advocacy, is pleased to announce the successful resolution of a $1.35m complaint through its influential Complaint Resolution Center. This case marks another achievement in Casino Guru’s ongoing mission to uphold fairness and transparency in the online gaming industry, following last year’s $1.99m resolution—a record for the platform.
The recent complaint involved a player whose account was unexpectedly suspended after attempting to
withdraw part of their $1.35m balance.
The player had complied with all verification requirements, yet faced extended delays in accessing their funds. After 2.5 months of Casino Guru’s dedicated mediation efforts, the player received the full amount owed.
This resolution highlights Casino Guru’s commitment to achieving fair outcomes, particularly in high-stakes situations that require meticulous handling and sustained communication with all parties involved.
This recent win is part of Casino Guru’s ongoing impact on the gambling industry. Since its inception in 2019, the Complaint Resolution Center has successfully resolved over 12,000 complaints, recovering more than $33m USD on behalf of players worldwide.
Notably, the $1.99m resolution in 2023, also led by Casino Guru’s expert team, set a benchmark for the platform and demonstrated its capacity to handle even the most complex, high-value disputes.
“Resolving cases of this magnitude is exactly why we established the Complaint Resolution Center,” said Petronela Kontos, Complaints Team Lead at Casino Guru. “We’re committed to protecting players and maintaining accountability within the industry, and these cases underscore our commitment to those values.”
With more than 42,000 complaints handled to date, Casino Guru’s Complaint Resolution Center remains the largest and most active platform of its kind.
The Center’s expert team is equipped to mediate complex cases efficiently, embodying Casino Guru’s dedication to player rights and industry integrity.
As the Center continues to grow, Casino Guru looks forward to expanding its team, advancing its technology, and collaborating with partners to further promote responsible gaming practices worldwide.

The post Casino Guru resolves $1.35 million dispute, reinforcing commitment to player protection appeared first on European Gaming Industry News.

eCOGRA

Lucky Hills earns prestigious eCOGRA Certification

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Lucky Hills Casino proudly announces that it has officially received the esteemed eCOGRA certification — one of the most respected seals in the global iGaming industry.

This milestone marks a significant step in Lucky Hills’ development, depicting the brand’s dedication to providing a trustworthy, secure, and responsible gaming environment for all players.

What is eCOGRA?
eCOGRA is a world-renowned independent testing agency and certification body.
Since 2003, it has conducted audits, compliance assessments, and fairness checks across the online gambling sector, ensuring that operators meet the highest international standards. Its seal is recognized by regulators, industry experts, and players as one of the strongest indicators of reliability in iGaming.

What the eCOGRA certification confirms for Lucky Hills
Obtaining this certification verifies that Lucky Hills meets all key criteria of a safe and fair gaming platform:

  • Fairness of all games, including independent verification of 95,20% RTP
  • Secure management of player funds and personal data, in accordance with international standards
  • Full compliance with responsible gaming principles, including special attention for vulnerable players
  • Transparent and honest operational processes
  • Ongoing monitoring and regular audits to maintain compliance over time

For Lucky Hills, the eCOGRA seal represents more than just a compliance achievement — it reflects a long-term commitment to responsible entertainment. Combined with a diverse catalogue of 3000 slots, a comprehensive VIP program, and a variety of promotional activities, this certification elevates Lucky Hills’ position in the iGaming landscape. It also gives players full confidence in a gaming experience built on transparency, fairness, and long-term trust.

The post Lucky Hills earns prestigious eCOGRA Certification appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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eCOGRA

Lucky Hills earns prestigious eCOGRA Certification

Published

on

lucky-hills-earns-prestigious-ecogra-certification

Lucky Hills Casino proudly announces that it has officially received the esteemed eCOGRA certification — one of the most respected seals in the global iGaming industry.

This milestone marks a significant step in Lucky Hills’ development, depicting the brand’s dedication to providing a trustworthy, secure, and responsible gaming environment for all players.

What is eCOGRA?
eCOGRA is a world-renowned independent testing agency and certification body.
Since 2003, it has conducted audits, compliance assessments, and fairness checks across the online gambling sector, ensuring that operators meet the highest international standards. Its seal is recognized by regulators, industry experts, and players as one of the strongest indicators of reliability in iGaming.

What the eCOGRA certification confirms for Lucky Hills
Obtaining this certification verifies that Lucky Hills meets all key criteria of a safe and fair gaming platform:

  • Fairness of all games, including independent verification of 95,20% RTP
  • Secure management of player funds and personal data, in accordance with international standards
  • Full compliance with responsible gaming principles, including special attention for vulnerable players
  • Transparent and honest operational processes
  • Ongoing monitoring and regular audits to maintain compliance over time

For Lucky Hills, the eCOGRA seal represents more than just a compliance achievement — it reflects a long-term commitment to responsible entertainment. Combined with a diverse catalogue of 3000 slots, a comprehensive VIP program, and a variety of promotional activities, this certification elevates Lucky Hills’ position in the iGaming landscape. It also gives players full confidence in a gaming experience built on transparency, fairness, and long-term trust.

The post Lucky Hills earns prestigious eCOGRA Certification appeared first on Americas iGaming & Sports Betting News.

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Latest News

Lucky Hills earns prestigious eCOGRA Certification

Published

on

Lucky Hills Casino proudly announces that it has officially received the esteemed eCOGRA certification — one of the most respected seals in the global iGaming industry.

This milestone marks a significant step in Lucky Hills’ development, depicting the brand’s dedication to providing a trustworthy, secure, and responsible gaming environment for all players.

What is eCOGRA?
eCOGRA is a world-renowned independent testing agency and certification body.
Since 2003, it has conducted audits, compliance assessments, and fairness checks across the online gambling sector, ensuring that operators meet the highest international standards. Its seal is recognized by regulators, industry experts, and players as one of the strongest indicators of reliability in iGaming.

What the eCOGRA certification confirms for Lucky Hills
Obtaining this certification verifies that Lucky Hills meets all key criteria of a safe and fair gaming platform:

  • Fairness of all games, including independent verification of 95,20% RTP
  • Secure management of player funds and personal data, in accordance with international standards
  • Full compliance with responsible gaming principles, including special attention for vulnerable players
  • Transparent and honest operational processes
  • Ongoing monitoring and regular audits to maintain compliance over time

For Lucky Hills, the eCOGRA seal represents more than just a compliance achievement — it reflects a long-term commitment to responsible entertainment. Combined with a diverse catalogue of 3000 slots, a comprehensive VIP program, and a variety of promotional activities, this certification elevates Lucky Hills’ position in the iGaming landscape. It also gives players full confidence in a gaming experience built on transparency, fairness, and long-term trust.

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