Connect with us

Latest News

Casino Guru resolves $1.35 million dispute, reinforcing commitment to player protection

Published

on

casino-guru-resolves-$1.35-million-dispute,-reinforcing-commitment-to-player-protection
Reading Time: 2 minutes

 

Casino Guru, a leading voice in online gambling advocacy, is pleased to announce the successful resolution of a $1.35m complaint through its influential Complaint Resolution Center. This case marks another achievement in Casino Guru’s ongoing mission to uphold fairness and transparency in the online gaming industry, following last year’s $1.99m resolution—a record for the platform.
The recent complaint involved a player whose account was unexpectedly suspended after attempting to
withdraw part of their $1.35m balance.
The player had complied with all verification requirements, yet faced extended delays in accessing their funds. After 2.5 months of Casino Guru’s dedicated mediation efforts, the player received the full amount owed.
This resolution highlights Casino Guru’s commitment to achieving fair outcomes, particularly in high-stakes situations that require meticulous handling and sustained communication with all parties involved.
This recent win is part of Casino Guru’s ongoing impact on the gambling industry. Since its inception in 2019, the Complaint Resolution Center has successfully resolved over 12,000 complaints, recovering more than $33m USD on behalf of players worldwide.
Notably, the $1.99m resolution in 2023, also led by Casino Guru’s expert team, set a benchmark for the platform and demonstrated its capacity to handle even the most complex, high-value disputes.
“Resolving cases of this magnitude is exactly why we established the Complaint Resolution Center,” said Petronela Kontos, Complaints Team Lead at Casino Guru. “We’re committed to protecting players and maintaining accountability within the industry, and these cases underscore our commitment to those values.”
With more than 42,000 complaints handled to date, Casino Guru’s Complaint Resolution Center remains the largest and most active platform of its kind.
The Center’s expert team is equipped to mediate complex cases efficiently, embodying Casino Guru’s dedication to player rights and industry integrity.
As the Center continues to grow, Casino Guru looks forward to expanding its team, advancing its technology, and collaborating with partners to further promote responsible gaming practices worldwide.

The post Casino Guru resolves $1.35 million dispute, reinforcing commitment to player protection appeared first on European Gaming Industry News.

Latest News

Traffy Expands Its Global Impact in Mobile Performance Marketing

Published

on

Specializing in mobile app performance marketing, Traffy leverages its expertise to expand global campaigns and maximize ROI for partners.

With more than a decade of experience, the company drives high-quality app traffic in iGaming, Crypto, Fintech, e-commerce, non-gaming apps, and on-demand services. Operating in 30+ countries and generating over 10 million installs annually, it consistently delivers significant performance growth for partners.

The agency provides full-cycle performance marketing — from user acquisition and retargeting to working with major DSP platforms and advanced anti-fraud systems — ensuring campaigns are not only effective but sustainable.

Traffy doesn’t just drive traffic; all campaigns are grounded in deep analytics. The team specializes in fraud audits and detailed work with black and white lists to optimize and scale campaigns efficiently. Every strategy is data-driven, with a focus on LTV, ROI, and user retention. This approach consistently delivers results up to three times higher than those achieved by many competitors.

The company also operates its own creative studio, producing concepts tailored to any format or offer. Recent results highlight the impact of this approach: playable creatives alone increased performance by 40%. The team is also an expert in UGC creatives, producing authentic content that boosts engagement and strengthens user trust.

Traffy continues to strengthen creative localization, test highly effective hypotheses, and scale only what truly delivers results and meets partners’ KPIs. Transparency of processes, data-driven work, and access to unique traffic channels — including the ability to launch APK files in markets where local licensing allows it — provide brands with flexibility that many competitors cannot offer.

Partners choose the agency for its in-app marketing expertise and long-standing transparent relationships with key traffic sources. Exclusive terms with major platforms such as Google, Moloco, Mintegral and Unity provide partners with premium access and additional opportunities for optimization.

“Traffy delivers fast, measurable results. We don’t waste your time on empty metrics — we turn data into decisions that bring customers. Scale more efficiently from day one, together with us,” says Founder Vladimir Stepaniuk.

Looking ahead, Traffy is entering a new phase of global expansion, strengthening its position as a long-term performance partner for strategic clients worldwide. For those ready to scale smarter and grow faster, Traffy will be a reliable partner from day one.

Contact Traffy today to start scaling smarter!

Continue Reading

Andrzej Hyla Chief Commercial Officer at Wazdan

Wazdan strengthens US footprint with launch on Caesars Entertainment’s online casino platforms in West Virginia

Published

on

wazdan-strengthens-us-footprint-with-launch-on-caesars-entertainment’s-online-casino-platforms-in-west-virginia

Wazdan today announced it has strengthened its North American presence with a new launch in West Virginia across Caesars Entertainment’s marquee online casino platforms, including Caesars Palace Online Casino, Horseshoe Online Casino and Caesars Sportsbook & Casino.

Facilitated by the Light & Wonder aggregation platform, the collaboration sees Wazdan titles go live on Caesars’ online gaming platforms serving players across the Mountain State.

West Virginia players can now access a selection of Wazdan’s top-performing releases, including 9 Coins™ Grand Gold Edition, Magic Spins™ and Hot Slot™: 777 Crown, alongside the supplier’s signature engagement-boosting mechanics such as Cash Infinity™, Hold the Jackpot and Sticky to Infinity™, with each designed to elevate entertainment and deliver measurable growth for operators.

The latest expansion marks another key step for Wazdan in North America, following successful deployments across Michigan, New Jersey, Pennsylvania and earlier entries into West Virginia.

Andrzej Hyla, Chief Commercial Officer at Wazdan, said: “Launching with Caesars Entertainment in West Virginia is a fantastic achievement for our team and a pivotal moment in our US strategy.

“Caesars is one of the most recognisable names in gaming and bringing our top titles to their online casino brands, via Light & Wonder, allows us to further broaden our reach while delivering the innovative experiences players have come to expect from Wazdan.”

Ricardo Cornejo Rivas, Vice President of Online Gaming at Caesars Digital, said: “Introducing Wazdan’s popular slot titles to our online casino players in West Virginia furthers our continued commitment to providing the best possible user experience.

“This addition expands our library of premium titles, which we look forward to offering across our online casino platforms in the Mountain State.”

The post Wazdan strengthens US footprint with launch on Caesars Entertainment’s online casino platforms in West Virginia appeared first on Gaming and Gambling Industry Newsroom.

Continue Reading

Asia

Insurgence Gaming Company Introduces La Imperia, a Community-First All-Female VALORANT Tournament

Published

on

insurgence-gaming-company-introduces-la-imperia,-a-community-first-all-female-valorant-tournament

La Imperia, a new all-female esports IP by The Insurgence Gaming Company, will make its competitive debut this month with an online VALORANT invitational tournament running from December 19 to 21, 2025. Designed as a visibility-first platform for women competitors, the event brings together four invited Indian teams for a three-day broadcast competition.

La Imperia marks the inaugural tournament by the Insurgence Gaming Company, a newly founded esports company led by Jasper Shabin, who previously served as a poject manager at Skyesports. Positioning itself as a community-first tournament operator, the Insurgence Gaming Company aims to refocus attention on grassroots competition and long-term ecosystem building at a time when entry-level and women-led esports pathways remain limited.

The tournament will be played in VALORANT and feature a round-robin group stage followed by single-elimination playoffs, culminating in a BO5 Grand Final. All matches across the three days will be broadcast live on YouTube, along with additional watch-parties.

The four invited teams competing at La Imperia include Huntrix, Sin Sisters, Plushie Gang and MyKil. All teams feature all-female rosters, aligning with La Imperia’s positioning as a dedicated women’s esports IP.

Broadcast production for the event will be handled by Momentum Gaming, serving as the official Broadcast Partner. The on-air talent lineup includes Star Tania, Nekroz, Odawg, and Hikari Jane, who will guide viewers through the tournament across all three days.

Beyond competition, La Imperia is also placing emphasis on player well-being. Sattva by Pallavi joins the tournament as the Mental Health Partner, integrating conversations around mental health and holistic wellness into the event’s broadcast and content output. The partnership reflects a growing recognition of sustainability and mental resilience within competitive gaming environments.

Speaking on the launch, Jasper Shabin, Founder of The Insurgence Gaming Company, said: “La Imperia is built to be a visibility platform first. There is no shortage of talent in the women’s VALORANT scene, but there are very few consistent stages where that talent can be seen, supported, and taken seriously. With the Insurgence Gaming Company, we want to return focus to grassroots competition and create formats that players can grow with, not just compete in once.”

The tournament carries an INR 15,000 prize pool, with the primary focus placed on competitive exposure, broadcast quality, and long-term ecosystem value rather than one-off incentives.

With its inaugural edition, La Imperia sets the foundation for a new women-led esports property in India—one that combines structured competition, professional broadcast standards, and a community-first philosophy.

The post Insurgence Gaming Company Introduces La Imperia, a Community-First All-Female VALORANT Tournament appeared first on Gaming and Gambling Industry Newsroom.

Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania