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Casino Guru resolves $1.35 million dispute, reinforcing commitment to player protection

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Casino Guru, a leading voice in online gambling advocacy, is pleased to announce the successful resolution of a $1.35m complaint through its influential Complaint Resolution Center. This case marks another achievement in Casino Guru’s ongoing mission to uphold fairness and transparency in the online gaming industry, following last year’s $1.99m resolution—a record for the platform.
The recent complaint involved a player whose account was unexpectedly suspended after attempting to
withdraw part of their $1.35m balance.
The player had complied with all verification requirements, yet faced extended delays in accessing their funds. After 2.5 months of Casino Guru’s dedicated mediation efforts, the player received the full amount owed.
This resolution highlights Casino Guru’s commitment to achieving fair outcomes, particularly in high-stakes situations that require meticulous handling and sustained communication with all parties involved.
This recent win is part of Casino Guru’s ongoing impact on the gambling industry. Since its inception in 2019, the Complaint Resolution Center has successfully resolved over 12,000 complaints, recovering more than $33m USD on behalf of players worldwide.
Notably, the $1.99m resolution in 2023, also led by Casino Guru’s expert team, set a benchmark for the platform and demonstrated its capacity to handle even the most complex, high-value disputes.
“Resolving cases of this magnitude is exactly why we established the Complaint Resolution Center,” said Petronela Kontos, Complaints Team Lead at Casino Guru. “We’re committed to protecting players and maintaining accountability within the industry, and these cases underscore our commitment to those values.”
With more than 42,000 complaints handled to date, Casino Guru’s Complaint Resolution Center remains the largest and most active platform of its kind.
The Center’s expert team is equipped to mediate complex cases efficiently, embodying Casino Guru’s dedication to player rights and industry integrity.
As the Center continues to grow, Casino Guru looks forward to expanding its team, advancing its technology, and collaborating with partners to further promote responsible gaming practices worldwide.

The post Casino Guru resolves $1.35 million dispute, reinforcing commitment to player protection appeared first on European Gaming Industry News.

Eastern Europe

ELA Games reports 244.52% active user growth in Romania

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Supplier links the uplift to classic-style slots with modern features, including Joker Winpot, as bet counts rise 239.74%.

ELA Games says it has expanded in Romania after rolling out titles that pair classic slot aesthetics with modern gameplay features.

The supplier reported a 244.52% increase in active users in Romania and a 239.74% rise in bet counts. The company attributed the performance to what it described as a “natural path” for traditional players to move into more feature-led play.

Marharyta Yerina, Managing Director of ELA Games, said: “It is great to see how Romanian players are enjoying the way we combine classic symbols with modern features. Joker Winpot works well for those who love the traditional look but actually want more excitement from their play. We also see that once players feel comfortable with these mechanics, they are happy to explore our other top titles which have proved to be successful in Romania like Cash of Gods and Flames Fruit Frenzy. It proves that respecting what players like is the best way to introduce new ideas to the market.”

ELA Games did not disclose the timeframe for the reported increases, which operators it works with in Romania, or how the metrics were calculated.

The post ELA Games reports 244.52% active user growth in Romania appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Belatra

Belatra Games confirms Lima trip for Peru Gaming Show 2026

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Slots developer plans partner meetings and private events around PGS on 17-18 June at the Jockey Exhibition Center.

Belatra Games will attend Peru Gaming Show (PGS) 2026 in Lima on 17-18 June, with the company confirming plans to use the event for meetings with existing clients and prospective partners.

PGS, now in its 23rd year, will be held at the Jockey Exhibition Center. Belatra said it will have a team present throughout the show to discuss its slots portfolio and explore commercial opportunities in Peru as part of its broader Latin America strategy.

Alongside the trade show schedule, Belatra said it will host a private “Belatra Cocktail Experience” for partners and run a watch party on 16 June for Argentina’s match against Algeria.

The company also noted it will attend SBC Americas in Fort Lauderdale ahead of PGS, describing the event as an opportunity to meet operators from North and Latin America and present “LatAm-ready content”.

Lucila M. Barletta, Head of Accounts LatAm at Belatra, said: “Peru is an exciting and growing market and PGS is the perfect place to build on our relationships with partners already working with us and to connect with new ones. We look forward to an amazing couple of days in Lima and, of course, rooting for Argentina with our friends and partners throughout the evening. It’s going to be a special occasion all around.”

The post Belatra Games confirms Lima trip for Peru Gaming Show 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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BC.GAME

BC.GAME adds BETBY to BC Engine as staker rewards pass $2.5m

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BC.GAME has partnered with sportsbook supplier BETBY, bringing the supplier into BC Engine, the platform’s rewards and participation model powered by its native $BC token.

BC Engine launched in April and is positioned by BC.GAME as a mechanism that links platform-generated profits and activity to ongoing rewards for $BC holders. Under the model, players earn $BC by playing casino games on BC.GAME, with tokens allocated and staked in BC Engine. Rewards are then distributed based on users’ holdings.

BC.GAME said stakers have earned more than $2.5 million in rewards since launch. The company also cited on-platform data showing more than $74.3 million in total wager and over 5.8 million bets.

Kar Kheng Giam, Chief Executive Officer of BC.GAME, said: “Our vision for BC Engine has always been to create a model where platform growth and player participation are more closely aligned.

“The addition of BETBY is significant because it demonstrates how the ecosystem can continue to expand through strategic partnerships. Every new contributor helps strengthen the engine, creating additional utility for $BC and reinforcing the long-term sustainability of the model.

“As we continue to grow the network, our focus remains on delivering a simpler and more transparent rewards experience that allows players to participate more directly in the success of the ecosystem.”

Christos Nikolopoulos, Chief Commercial Officer at BETBY, said: “We’re pleased to become part of the BC Engine ecosystem and support an initiative that brings a different approach to player engagement.”

“At BETBY, innovation has always been at the heart of our business, and BC Engine represents an interesting evolution in how gaming platforms can connect product performance, community participation and rewards. We look forward to contributing to its continued growth.”

BC.GAME said the BETBY deal is part of a wider push to expand $BC utility and add more ecosystem partners contributing to BC Engine. The company also pointed to recent international expansion, including moves in Africa via Nigeria and Kenya, alongside initiatives in Latin America.

The post BC.GAME adds BETBY to BC Engine as staker rewards pass $2.5m appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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