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FullCircl Releases 2025 State of Identify Verification Report

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FullCircl, a UK-based RegTech uniquely positioned at the intersection of revenue and regulation, today announces the release of its new State of Identity Verification Report.  The report exposes the knowledge gaps and missed opportunities currently costing firms an estimated 38% of potential new customers each year.

The key finding of the report is that many regulated businesses still have significant blind spots around customer onboarding, and that these represent wasted opportunities impacting customer attrition, compliance costs, and profitability.  The research found the rate of abandoned sign-ups is potentially 2.9x greater than businesses estimate.  The most common reason for this appears to be a total focus on regulatory compliance at the expense of customer experience, the study implies that this imbalance could be costing businesses dearly.

To reveal the true state of identity verification (IDV) today, FullCircl, surveyed over 1000 ‘nationally representative’ consumers in the UK, and then compared their opinions and perceptions against a survey of compliance professionals across a range of regulated industries. In total, FullCircl surveyed 1,521 respondents, comprising 464 professionals and 1057 individual consumers.

Of the 15 major findings contained within the report, key highlights include:

·       The average onboarding time is 35 minutes, which is 2.8x longer than customers would like.

·       38% of customers have abandoned account opening – much higher than businesses anticipate.  In fact, 98% grossly misjudge levels of drop-off.

·       User experience tops the poll as the biggest challenge facing compliance, and yet 54% are  still not actively grasping this opportunity to cost effectively boost acquisition.

·       53% of customers abandoned the sign-up process because they felt uncomfortable with the IDV process. But when they do experience secure, uncomplicated, and fast IDV it dramatically increases the number completing onboarding processes successfully

.       59% of business still rely on fully manual or mostly manual IDV processes – driving up onboarding time and complexity, whilst driving down customer satisfaction and profitability.

Andrew Yates, CEO at FullCircl commented: “One of the biggest onboarding challenges facing regulated businesses right now is how to successfully walk the tightrope between customer experience and regulatory compliance.  Unfortunately, it’s clear from our report that too many organisations still approach these as mutually exclusive issues.  Likewise, too many are still employing manual approaches to identity verification which is compounding the problem even further.”

He continued:  “It’s clear that a more sophisticated, future-proof approach to IDV is required to both manage risk and compliance and achieve positive customer outcomes. There are bright opportunities for those that get this right – bringing down the cost of acquisition whilst simultaneously driving up the customer experience and enhancing regulatory compliance.”

The post FullCircl Releases 2025 State of Identify Verification Report appeared first on European Gaming Industry News.

Bichara e Motta Advogados

The iGaming Industry’s New Challenges in 2026

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In an exclusive article for Gaming Americas, Udo Seckelmann, partner in the Gambling & Crypto department at Bichara e Motta Advogados, examines how the Brazilian iGaming market has entered a new phase of maturity following BiS SiGMA South America 2026.

Moving beyond regulatory expectations, the industry now faces real operational, political, and economic pressures, raising critical questions about sustainability, enforcement, and the balance between growth and consumer protection in one of the world’s most dynamic betting markets.

BIS SIGMA 2026 made it clear that the conversation around Brazil’s betting sector has fundamentally changed. The industry is no longer being discussed as a future opportunity shaped by regulatory expectations, but as a functioning ecosystem already subject to real-world pressures. With the framework in force and operators active, the focus has shifted to how the market actually behaves under regulation — and where that framework is being put to the test.

This shift was evident both in the quality of the discussions and in the profile of participants. In past editions, much of the debate focused on the ideal regulatory framework, taxation, and market entry strategies. In 2026, the focus moved toward more sophisticated — and, in many ways, more challenging — topics: regulatory implementation, enforcement, and the balance between growth and consumer protection.

An additional element that permeated many discussions was the recent hardening of political discourse toward the sector. Statements from the President suggesting the potential elimination of the regulated betting market, as well as initiatives in Congress aimed at broadly restricting betting advertising, reveal legitimate concerns about negative externalities but also a concrete risk of public policy being shaped in a way that is disconnected from the newly established regulatory reality.

The criticism here is not directed at the concern for consumer protection — which is undoubtedly essential — but rather at how this debate has been conducted. Prohibitive or overly restrictive measures, particularly in the field of advertising, tend to produce adverse effects already observed in other jurisdictions: reduced channeling capacity toward the regulated market, the strengthening of illegal operators, and a weakening of consumer protection mechanisms themselves.

In this context, advertising should not be viewed solely as a risk factor, but also as a public policy tool. It is through advertising that licensed operators can differentiate themselves from unregulated entities, communicate responsible gambling practices, and operate within auditable parameters. Disproportionate restrictions, in practice, reduce the visibility of those subject to regulation while simultaneously expanding the space for those operating outside it.

Moreover, the instability of political discourse — especially when it flirts with prohibition scenarios after years of efforts to structure a regulated market — creates significant legal uncertainty. Investments made based on a recent regulatory framework are reassessed, compliance costs increase, and the appetite of new entrants tends to decline. Ultimately, this undermines not only the development of the sector but also government revenue and the original regulatory objectives pursued by the Government.

Another key topic discussed during the event was the impact of increased taxation — particularly following the rise in the Gaming Tax — on the competitiveness of the regulated market. There is a legitimate concern that an overly burdensome environment, combined with severe advertising restrictions, may create an economically unviable scenario for licensed operators, once again encouraging migration to the unregulated market.

Another highlight of the event was the debate surrounding the role of technological intermediaries — including market makers in emerging segments such as prediction markets. The expansion of these models raises important regulatory questions: to what extent are existing frameworks sufficient to accommodate these innovations? And when will it be necessary to move toward specific regulatory regimes, potentially under the oversight of authorities such as the securities regulator?

A comparison with previous BIS SIGMA editions clearly demonstrates the sector’s growing maturity. If Brazil was once seen as a major promise, it is now a complex reality that requires fine-tuning and institutional coordination. The agenda has shifted from market opening to governance — now under much more intense political and social scrutiny.

Finally, one aspect that deserves particular attention is the increasing professionalization of all stakeholders involved. Operators, regulators, service providers, and even the broader public debate have evolved significantly. There is now a clearer understanding that the success of the Brazilian market depends on its credibility and long-term sustainability.

Udo Seckelmann
Partner in the Gambling & Crypto department at Bichara e Motta Advogados

The post The iGaming Industry’s New Challenges in 2026 appeared first on Americas iGaming & Sports Betting News.

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Endorphina secures AGCO supplier registration in Ontario

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Endorphina Limited has obtained a Gaming-Related Supplier registration in Ontario, Canada, allowing the company to supply its online slot content to licensed operators in the province.

The registration was issued by the Alcohol and Gaming Commission of Ontario (AGCO). Ontario is one of North America’s most closely regulated online gambling markets.

“Securing approval in Ontario is a significant achievement for Endorphina. It confirms the quality of our products, the strength of our compliance framework, and our readiness to operate in highly regulated environments,” said Head of Compliance at Endorphina, Džangar Jesenov.

Endorphina said it has a portfolio of 200+ slots, partnerships with 6,000+ operators, and an active presence in more than 50 jurisdictions. The company positions the Ontario approval as part of its broader expansion strategy in regulated markets.

The post Endorphina secures AGCO supplier registration in Ontario appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Galaxsys Enters into Strategic Partnership with Adjarabet

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Galaxsys expands its presence in key markets through a strategic partnership with Adjarabet, strengthening its footprint across the Caucasus region while delivering a diverse portfolio of slot and fast games.

“We are pleased to announce a strategic partnership with Adjarabet, one of the leading online gaming operators in the Caucasus region with a strong presence in Armenia and Georgia. This collaboration represents a significant step in our expansion strategy, reinforcing our presence in key regional markets and supporting continued growth,” Galaxsys said.

“Through this partnership, Adjarabet will integrate our diverse portfolio of games, recognized for engaging mechanics, high performance, and flexible customization. Titles such as Rocketon, Tower Rush, Cash Show, and Penalty are designed to deliver dynamic gameplay experiences aligned with the preferences of regional audiences.”

Teni Grigoryan, Chief Sales and Partner Development Officer at Galaxsys, said: “We are delighted to partner with Adjarabet, a well-established and respected operator in the region. This collaboration aligns perfectly with our strategy to expand into key markets and deliver high-quality, engaging content to a broader audience. We are confident that our games will add significant value to Adjarabet’s platform.”

Vagharshak Hakobyan, Head of Gaming Department at Adjarabet Armenia, said: “We are excited to partner with Galaxsys and integrate their innovative portfolio into our platform. Their games bring a fresh, engaging, and high-performing experience that aligns perfectly with our goal of offering top-quality entertainment. This collaboration reflects our ongoing commitment to delivering localized, dynamic experiences.”

This partnership further highlights Galaxsys’ commitment to building strong, long-term collaborations with leading operators worldwide while continuing to expand its global footprint through innovative and performance-driven content.

The post Galaxsys Enters into Strategic Partnership with Adjarabet appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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