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Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones

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Casino Guru’s Complaint Resolution Center marks its 5th anniversary, achieving significant milestones in its mission to protect players and resolve disputes across the online gambling industry. Since its inception in August 2019, the Center has transformed the landscape of player advocacy, with over 42,000 complaints published and more than $33 million USD recovered for players globally.
The Complaint Resolution Center was established with a clear vision—to serve as an independent platform where players could resolve issues with online casinos. Over the past five years, this vision has not only been realized but has exceeded expectations in every way.
Key Milestones
  1. First Resolved Complaint: August 2019, setting the foundation for future success.
  2. Published Complaints: Surpassing 42,000 complaints, with an average of 23 per day over the past five years. Remarkably, in the last two years, the average has doubled, and for the past 14 months, the number of published complaints has consistently exceeded 1,000 per month.
  3. Resolved Complaints: Over 12,000 complaints were successfully resolved, ensuring fair treatment for players and helping maintain accountability within the gambling industry.
  4. Monetary Impact: More than $33 million USD returned to players, averaging $18,072 USD daily.
  5. Team Growth: Starting with just two team members, the Center now boasts a dedicated team of 21 professionals, including 15 Resolvers and 6 First Response agents, ensuring swift and effective handling of complaints.
  6. Largest Resolved Complaint: A record-breaking resolution of $1.99 million USD, handled by Resolver Branislav B. in 2023, was achieved after two months of dedicated effort.
  7. Most Active Player: A player from Italy holds the record for the most submitted complaints, with an impressive 67 complaints.
Driving Change in the industry
The Complaint Resolution Center’s success reflects its commitment to improving transparency and fairness in the gambling industry. Its ability to mediate between players and casinos has set new standards for resolving disputes, making it a trusted ally for players worldwide.
The platform has witnessed exponential growth, both in the number of complaints submitted and in its operational capacity. Its impact is evident not only in the number of cases handled but also in the satisfaction of players, as evidenced by the more than 33 million USD in recovered funds.
“We are incredibly proud of what we’ve achieved over the past five years,” said Petronela Kontos, Complaints Team Lead, Casino Guru. “Our goal was always to provide a space where players could find justice, and today, we celebrate the countless success stories that prove we’ve made a real difference.”
With ongoing success, Casino Guru’s Complaint Resolution Center aims to continue leading the way in player protection and dispute resolution. The platform will continue to expand its team, enhance its technology, and forge partnerships that promote responsible gambling and ethical practices across the industry.

The post Casino Guru Complaint Resolution Center celebrates 5 years of success and milestones appeared first on European Gaming Industry News.

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Important Information regarding Fast Track services

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Fast Track is issuing this statement regarding an isolated incident that occurred in early October.

Fast Track experienced a highly sophisticated cyber attack that specifically targeted two clients operating on the Fast Track Platform.

Upon detection of the breach, Fast Track immediately ceased the attack and informed the affected parties.

Fast Track confirms that no other clients have been impacted by this incident.

Further details will be provided as they become available and appropriate to release.

If you have any questions regarding this incident, please email [email protected].

The post Important Information regarding Fast Track services appeared first on European Gaming Industry News.

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Week 41/2025 slot games releases

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Here are this weeks latest slots releases compiled by European Gaming

GAMOMAT is taking players on a colourful adventure with its new title, Frooty Troupe Sun Splash. This feel-good game launches the new Frooty Troupe series, transporting players to exciting worlds, with more to be revealed in time.

GAMOMAT launches its new Frooty Troupe series with feel-good slot Sun Splash

Relax Gaming has launched Masked Treasures, a volatile Aztec-inspired slot packed with mystery symbols and free spins. Set deep in the jungle on a 5×3 reel layout, Masked Treasures invites players to uncover sacred rewards hidden behind ornate gold masks, with a maximum win potential of 5,000x the stake.

Relax Gaming explores ancient secrets in Masked Treasures

Evoplay has launched Hocus Pocus Sorcery, where the night comes alive with glowing gems, enchanted books, and mischievous black cat. Hocus Pocus Sorcery captures the Halloween spirit with a supernatural flair. Players are welcomed into a moonlit world of bubbling cauldrons and mysterious symbols, where each spin offers a chance to unlock powerful features and hidden rewards.

Evoplay brews spooky delights in mystical release Hocus Pocus Sorcery

Players will feel the power of the herd and find strength in every spin in Buffalo Wild Collection, the latest slot from in-demand iGaming content provider, ICONIC21. Buffalo Wild Collection takes players to the Great Plains, where they follow these magnificent beasts towards potentially big wins.

Stampede towards big wins in Buffalo Wild Collection from ICONIC21

 

SlotMatrix has opened the gates of the fiery forge with Vulcan’s Gold release. The game invites players into the legendary forge of the Roman God of fire, where gold flows in abundance and treasures await. This medium-volatility slot is packed with action from the very first spin, featuring dynamic progressive jackpots, a jackpot wheel, coin-collecting mechanics, and a powerful Free Spins multiplier.

SlotMatrix unleashes Vulcan’s Gold fiery forge

TaDa Gaming, is hoisting the Jolly Roger for a barrel full of gold in new release Lucky Macaw. An unusual grid layout sees three reels and three rows, with the centre reel holding an extra position/fourth row, plus 10 fixed paylines. Set in Pirate Cove with the galleon anchored offshore, Captain Macaw is ready to parley with players for pirate coins and bags of gold cash symbols.

Endorphina has announced the release of its newest title, Sloteus Gold. Featuring 5 reels, 4 rows, 25 fixed paylines, and a royal treasure narrative, Sloteus Gold is now available in online casinos. This new Endorphina slot invites players on a royal adventure for King Sloteus’ Gold, where valuable coins with multipliers up to x15 are in play.

Amusnet has released its latest slot game – 40 Lucky Wilds Hot. This sizzling online slot turns the temperature up with classic charm, vibrant symbols, and electrifying winning potential. Designed with 5 reels and 40 fixed paylines, 40 Lucky Wilds Hot invites players into a world where every spin crackles with excitement.

Million Games, together with Million Stars partner studio Yugo Workshop, has announced the launch of FreakShow Hotel, a Halloween-themed 5×3 video slot designed to deliver both festive fun and serious win potential. Set inside Count Drac’s haunted hotel, the game invites players to join a supernatural banquet filled with ghosts, monsters, and high-paying surprises.

Million Games and Yugo Workshop Unveil FreakShow Hotel – A Halloween Slot Full of Sticky Wild Multipliers

Stakelogic has unveiled its latest enchanted adventure, Leprechaun’s Loot, where Irish folklore meets inventive mechanics. Starring Pip O’Spin, a cheeky leprechaun from the emerald hills with a gift for turning rainbows into gold, the game combines playful storytelling with exciting Hold ‘N’ Win action.

Stakelogic conjures spellbinding wins with new slot Leprechaun’s Loot

Play’n GO breathes new life into ancient Chinese mythology with Bao Shi, a visually striking 5-reel slot centred around the mythical Lion God, Lioras. Set amidst mist-shrouded mountains and long-forgotten temples, Bao Shi beckons players to release Lioras from an ancient spell cast by a malevolent warlord, bringing prosperity to those brave enough to beat the drums of destiny.

Bao Shi Awakens the Legendary Lion God of Prosperity

Evoplay has launched Trick or Treat Joker, a spooky slot where mischief and mayhem rule the night. Led by the sinister yet charming Joker, this Halloween-themed release blends spooky visuals with classic fruit symbols for a mischievous twist on conventional gameplay. Pumpkins, cobwebs, bats, and glowing symbols create a haunting setting for an eerie adventure.

Evoplay gets festive with haunting Trick or Treat Joker

 

Spinomenal is celebrating this year’s Halloween with the release of its new title, Spooky Halloween. Spinomenal’s chilling slot is set within a forest cloaked in fog, surrounded by twisted trees and glowing candles illuminating the 5×4 layout. Adding to the haunting experience is an atmospheric soundtrack, echoing with eerie chimes that builds anticipation with every spin.

Spinomenal summons Halloween spirit with Spooky Halloween slot

Amusnet has released its latest video slot, Wild Fortune. This 5-reel, 40-fixed-payline video slot features nine beautifully designed symbols. The Wild symbol expands on all reels and positions, helping players to complete winning combinations and unlock hidden treasures.

 

The post Week 41/2025 slot games releases appeared first on European Gaming Industry News.

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DATA.BET the First to Launch 2XKO Offering

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Introducing Riot Games’ newest title to the esports landscape

DATA.BET, the award-winning sports betting solution supplier, has pioneered the betting market by launching 2XKO, a new dynamic competitive format.

2XKO marks a new addition to the global esports scene. With its fast-paced, double-elimination structure, it brings a distinctive rhythm of short yet high-stakes matches — a setup that potentially opens new avenues for betting engagement and audience retention as the format evolves.

At this stage, DATA.BET’s coverage focuses on key pre-match markets, including Winner and To Reach the Final for overall tournament outcomes, as well as Winner within individual matches. During the final stages of the competition, the company also plans to expand its offering with Map Winner markets for each map.

What makes 2XKO unique is the combination of short-form, high-intensity gameplay. This setup maximizes player engagement, mirroring the popularity of competitive fighting games worldwide while translating seamlessly into a betting environment.

DATA.BET debuted its 2XKO betting coverage at the upcoming 2 NICE KO tournament in Nice, France (Oct 10–12, 2025), featuring nearly 300 players across top fighting titles.

Bogdan Holovnov, Head of Esports at DATA.BET, said: “Esports thrives on creativity and innovation, and 2XKO is the perfect example of how new formats can drive excitement for players and bettors alike. At DATA.BET, we’re proud to be the first to bring this to market — giving our partners exclusive access to content that captures the speed, intensity, and global appeal of fighting games. This launch reinforces our commitment to expanding esports betting with fresh, high-impact experiences.”

The post DATA.BET the First to Launch 2XKO Offering appeared first on European Gaming Industry News.

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