Industry Awards
Betsson Group Wins Two Awards at EGR Italy Awards 2024
Betsson Group has been recognised for its exceptional performance at the EGR Italy Awards 2024, securing two prestigious awards during the ceremony held last evening in Rome.
The event, which celebrates excellence across the Italian iGaming sector, saw Betsson claim victories in the Customer Services Operator and Marketing Campaign categories.
Betsson Group’s win in the Customer Services Operator category highlights the company’s unwavering dedication to putting customers first. Betsson’s customer service team handled over 500,000 customer interactions in Italy this year, maintaining a 92% customer satisfaction rate. Key to this success is their advanced omnichannel support system and continuous staff training, ensuring that customers receive prompt, knowledgeable assistance across all touchpoints, including chat, email, and WhatsApp.
In the Marketing Campaign category, Betsson was recognised for its innovative, multi-channel approach that drove significant engagement across digital and traditional media. One standout initiative was the “Watch the World Cup with Francesco Totti” campaign, which attracted millions of views and interactions on social media. Betsson.Sport’s campaigns combined creativity, local partnerships, and brand ambassador activations to enhance visibility and connect with diverse audiences. The campaign for Starcasino.gratis, which included scholarship programmes for croupier training, also demonstrated Betsson’s commitment to community engagement and social responsibility.
These wins reinforce Betsson’s strong presence in Italy, showcasing its ability to excel in both customer service and marketing in a highly competitive market.
Earlier in the day, Betsson Group’s Managing Director for Italy, Stefano Tino, participated in the EGR Italy Briefing as part of the panel discussion “Voices from the Top: Leader’s Keynote Panel”. During this session, senior leaders from top operators and service providers debated the direction of the Italian gaming market, offering insights on trends and challenges facing the industry.
With these two significant awards, Betsson Group continues to demonstrate its commitment to excellence in the Italian iGaming sector, consistently delivering high-quality customer service and innovative marketing campaigns that resonate with both players and the wider community.
The post Betsson Group Wins Two Awards at EGR Italy Awards 2024 appeared first on European Gaming Industry News.
Vixio, a leading provider of regulatory intelligence solutions, unveiled its 2024 Global Regulatory Awards (GRAs) winners last night during an event in London.
More than 300 industry leaders, regulatory experts, and esteemed professionals of the global gambling industry attended the prestigious event. The independently judged GRAs recognise and celebrate the achievements of individuals, teams, and organisations in the gambling industry who have excelled in compliance, corporate social responsibility, and safer gambling.
The eighth annual awards ceremony recognised winners across 20 categories. Notable winners on the evening included Betsson Group, Mindway AI, and Paysafe, each winning two awards. Vixio also recognised outstanding individuals, such as Jessica Feil of OpenBet, named Compliance Professional of the Year, and Laura McAllister Cox of Rush Street Interactive, awarded Chief Compliance Officer of the Year. “A big thank you to everyone who attended last night’s Global Regulatory Awards event in London. Vixio has been proud to host independently judged awards for the last eight years. Our selection process ensures that each winner is the best in class and has displayed clear dedication to trustworthy gambling and regulatory compliance, so huge congratulations to all the winners.” stated Mike Woolfrey, CEO of Vixio.
Docaposte, Draft Kings, eCOGRA, Gaming Associates, Scientific Games, and charity partner Ygam were among the sponsors for this year’s Global Regulatory Awards. The 2025 Global Regulatory Awards presentation will take place on November 19th, returning to the De Vere Grand Connaught Rooms in London.
The official 2024 winners are as follows:
AML or MLR Professional of the Year – Brian Doran, Metropolitan Gaming
Award for Commitment to Compliance by an Operator – Betsson Group
Chief Compliance Officer of the Year – Laura McAllister Cox, Rush Street Interactive
Compliance Innovator of the Year – Mindway AI
Compliance Professional of the Year – Jessica Feil, OpenBet
Compliance Lifetime Achievement Special Award – David Rebuck
Compliance Rising Star Special Award – Jamie Delaney, Apricot
Compliance Team of the Year – Betsson Group
Head of Regulatory Affairs or Government Relations of the Year – Martin Lycka, Entain
Legal Team of the Year – Paysafe
Outstanding Contribution to Safer Gambling – Flutter Entertainment
Outstanding Contribution to Sports Betting Integrity – Entain
Outstanding Individual Contribution to Safer Gambling – Paul Buck, EPIC Global Solutions
Payment Service or Solution Provider of the Year – Paysafe
RegTech Provider of the Year – Mindway AI
Regulatory Initiative of the Year – National Voluntary Self-Exclusion Program, idPair
Regulatory Law Firm of the Year – Bird & Bird
Regulatory Lawyer or In-House Counsel of the Year – Sue Dawson, Light & Wonder
Responsible Gambling Service or Solution Provider of the Year – BetBuddy by Playtech
Testing Service or Solution Provider of the Year – BMM Testlabs
The post Vixio Announces Winners for the 2024 Global Regulatory Awards appeared first on European Gaming Industry News.
EGT Digital celebrates being named the “Online Provider of the Year” at the 15th edition of the prestigious BEGE Awards competition. The official ceremony was held on November 27 and accolades in 32 categories were presented to individuals and companies for their exceptional achievements in the gaming and entertainment industry.
EGT Digital took the award in recognition of the wide variety of iGaming products and services it offers. The company’s ever-growing portfolio of casino games enjoys great popularity in a number of markets around the world. Players appreciate their perfect combination of eye-catching genuine design, high winning chances, and many captivating bonus features. The in-house developed “all-in-one” betting platform X-Nave is a versatile solution, providing the advanced technology and tools operators need to ensure the success of their online business.
Vladimir Dokov, CEO of EGT Digital, said: “Thanks to its forward-thinking developments, EGT Digital has quickly established itself as a preferred iGaming provider both locally and globally. This award is a very valuable distinction for us and reaffirms our commitment to creating innovative products and promoting responsible gaming.”
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BEGE Awards 2024 brought well-deserved recognition for EGT, providing the company with 4 prizes. At an official ceremony, held on 27 November, the company received accolades in the categories “Slot Machine of the Year”, “Jackpot System of the Year,” and “Corporate Social Responsibility of the Year”.
The fourth and special award “CEO of the Year” was presented to EGT’s CEO Vladimir Dokov. This distinction highlights his strategic vision, which has positioned the company as one of the leading manufacturers and suppliers of gaming equipment on a global level.
“It is a great honor for me to receive this award for the second year in a row,” said Mr. Dokov. “This is eloquent testimony that with motivation, devotion and the support of a team of talented and ambitious professionals any challenge is surmountable and any goal is achievable.”
The “Slot Machine of the Year” award was presented to EGT in recognition of its slot cabinets from General Series, which had many installations in 2024, demonstrating excellent performance in a number of gaming establishments around the world.
The absolute bestseller Bell Link has earned the company the “Jackpot System of the Year” prize. Featuring 4 exciting jackpot levels and numerous attractive bonuses, this product has quickly become players’ favorite wherever it has been installed.
EGT was also honored with the “Corporate Social Responsibility of the Year” acknowledgment for its dedication to supporting various charity and sports initiatives, as well as its consistent policy for environmental protection implemented in its production processes and overall activities.
“The BEGE Awards serves as a benchmark for industry achievements, and we are proud that EGT took all these prestigious prizes. They inspire us to continue pursuing gaming excellence,” concluded Mr. Dokov.
The post EGT secures four prestigious accolades at BEGE Awards 2024 appeared first on European Gaming Industry News.
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