Andrew Cardno
Nisqually Red Wind Casino and Quick Custom Intelligence Enter Into a 3-Year Partnership

Nisqually Red Wind Casino and Quick Custom Intelligence (QCI) are thrilled to announce a partnership spanning three years, poised to redefine the gaming and hospitality landscape in southern Washington. This collaboration heralds an exciting fusion of cutting-edge technology and top-tier hospitality which will elevate operational efficiency, refine service quality, and deliver an unmatched guest experience.
The installation process is now underway as QCI embarks on an exciting journey with the Red Wind team. Anticipation is high for the fruitful collaboration and innovative strides that lie ahead. As we dive into comprehensive software deployment, the dedicated team at Red Wind Casino is preparing for the official launch scheduled for October.
Lorena Flores, Player Development Manager of Nisqually Red Wind Casino, expressed her enthusiasm for the partnership, stating, “We are excited to embark on this groundbreaking journey alongside QCI. The QCI platform represents a significant advancement for our host team, and we firmly believe it will not only streamline our operations but also elevate the standard of service and entertainment we provide to our valued guests. With QCI’s innovative solutions, we are confident in delivering an unmatched gaming experience in the southern Washington market. This partnership perfectly aligns with our commitment to excellence and guest satisfaction.”
Andrew Cardno, CTO of QCI, conveyed his satisfaction with the newly formed partnership, saying, “At QCI, we place great importance on partnerships built on mutual respect, shared vision, and unwavering dedication. Our collaboration with Nisqually Red Wind Casino exemplifies such a relationship. We have been deeply impressed by the dedication, commitment to excellence, and passion for enhancing guest experiences demonstrated by the Red Wind team. I am proud and excited about the journey ahead, and I am confident that together, we will set new standards within the southern Washington market.”
Andrew Cardno
Red Earth Casino Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions

Red Earth Casino has chosen Quick Custom Intelligence’s (QCI) Chatalytics platform to revolutionize its casino operations and elevate guest engagement. This AI-powered suite—which includes Slot Copilot, Player Copilot, the Dashboard, and the Robot Button—leverages OpenAI technology to deliver real-time intelligence and streamline decision-making across the gaming floor.
Built to enhance both slot performance and player service, QCI Chatalytics offers a powerful blend of automation and data analytics. Slot Copilot enables real-time slot machine monitoring, predictive performance analytics, and intelligent task assignment. Player Copilot uses behavioral insights to support personalized guest engagement strategies and optimize rewards. The Dashboard provides an intuitive, real-time view of key operational metrics, while the Robot Button automates routine actions—freeing up staff to focus on high-impact guest interactions.
“At Red Earth Casino, we are committed to the strategic adoption of AI across our operations. Our collaboration with QCI Chatalytics is one example of how we’re embracing advanced AI platforms. By integrating this technology alongside several other AI-driven solutions, we’re building a forward-thinking environment that supports smarter decision-making,” said Larry Resick, Marketing Manager for Red Earth Casino.
“We’re proud to bring Chatalytics to Red Earth Casino. By integrating OpenAI’s advanced models into our platform, we’re empowering casino operators with instant insights, intelligent automation, and unprecedented visibility into floor operations. This partnership marks a new era of AI-driven excellence in gaming,” Andrew Cardno, CTO of QCI, said.
The post Red Earth Casino Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions appeared first on Gaming and Gambling Industry in the Americas.
Andrew Cardno
Andrew Cardno, Dr. Ralph Thomas and Dr. A.K. Singh Release Their 12th Book: “The Math That Gaming Made, Compendium”

Well-known and accredited gaming and analytics experts Andrew Cardno and Dr. Ralph Thomas of QCI have proudly released their 12th book, “The Math That Gaming Made, Compendium,” a definitive exploration of the mathematical frameworks and strategies that have shaped the modern gaming industry. This latest volume includes brand-new articles, expanded content, and a greatly enhanced gaming glossary, offering readers an even deeper dive into the world of gaming mathematics.
A Comprehensive Exploration of Mathematics and Gaming
“The Math That Gaming Made, Compendium” serves as an essential guide to the intersection of mathematics and gaming. It delves into how advanced analytics, mathematical modeling, and data science have revolutionized the gaming landscape, compiling decades of research and insights. This newly updated edition features fresh discussions, more real-world applications, and a wealth of cutting-edge material that will benefit industry professionals, data enthusiasts, and anyone intrigued by gaming mathematics.
A Legacy of Expertise
Authors Andrew Cardno and Dr. Ralph Thomas bring together years of experience and groundbreaking research, offering readers unparalleled insight into the role of math in optimizing player experiences and casino operations.
“This book is a culmination of over 20 years of innovation in the gaming industry,” said Andrew Cardno. “In addition to highlighting how data and analytics have evolved, we’ve packed this edition with new articles, expanded content, and an extensive gaming glossary, providing readers with tools and knowledge for real-world gaming environments.”
A Must-Read for Industry Professionals
Industry expert Buddy Frank shared his praise for the new volume: “One of the things I love about software is when updates are released you gain new features and helpful add-ons. In publishing, once a book is released, that’s about it. Occasionally, there will be a second or maybe even a third edition. So, it is somewhat surprising, but very welcomed, that the authors of “The Math That Gaming Made” will debut Book 12 at the annual Indian Gaming Association’s Conference and Tradeshow held in San Diego. I loved the skinny little Book 1. This new volume seems to be more than an inch thick and has plenty of new content. If you work in Slots, Casino Marketing, Hosting, Operations, Leadership or Analytics, don’t miss this latest version.”
“The Math That Gaming Made, Compendium” is available now through Amazon.
The post Andrew Cardno, Dr. Ralph Thomas and Dr. A.K. Singh Release Their 12th Book: “The Math That Gaming Made, Compendium” appeared first on Gaming and Gambling Industry in the Americas.
Andrew Cardno
QCI Installs Enterprise Platform at Seven Feathers Casino Resort

Quick Custom Intelligence (QCI) and Seven Feathers Casino Resort announced the successful deployment of the QCI Enterprise Platform. This collaborative effort marks a significant milestone in data management and analytics for Seven Feathers Casino Resort, positioning them at the forefront of cutting-edge technology in the gaming and hospitality industry.
The implementation of the QCI Enterprise Platform at Seven Feathers Casino Resort has been meticulously executed, with all data successfully verified for accuracy and security. This achievement showcases the commitment of both QCI and Seven Feathers Casino Resort to providing the most advanced and reliable data analytics capabilities available.
Jay Ellenberger, General Manager of Seven Feathers Casino Resort, said: “The successful deployment of the QCI Enterprise Platform represents a significant step forward in our commitment to providing exceptional experiences for our guests. With QCI’s innovative solutions, we are able to make more informed decisions, tailor our services, and ultimately elevate the level of satisfaction among our valued patrons.”
Andrew Cardno, CTO of Quick Custom Intelligence, said: “We are delighted to collaborate with Seven Feathers Casino Resort and support their mission to deliver world-class experiences. Our QCI Enterprise Platform is designed to empower organizations like Seven Feathers with actionable insights derived from data, and we are excited to see our technology driving innovation and success within their operations.”
The deployment of the QCI Enterprise Platform at Seven Feathers Casino Resort reinforces QCI’s commitment to delivering cutting-edge solutions that drive business growth and enhance customer experiences.
The post QCI Installs Enterprise Platform at Seven Feathers Casino Resort appeared first on Gaming and Gambling Industry in the Americas.
-
Asia6 days ago
DigiPlus Backs Stricter Online Gambling Regulation
-
AGCO6 days ago
Prime Skill Games Inc. Official Response to AGCO Press Release
-
Australia6 days ago
ACMA Blocks More Illegal Online Gambling Sites
-
Africa5 days ago
Altenar appoints Brendon Jeacocks as Regional Director in South Africa
-
Aristocrat Interactive6 days ago
Logifuture goes live in Mexico with Zoom Soccer via Aristocrat Interactive integration
-
Baltics6 days ago
Push Gaming levels up in Latvia and Estonia with OlyBet
-
Aquisitions/Mergers5 days ago
Pavilion Payments Acquires CasinoSoft
-
Africa4 days ago
Shaden Dre Shabalala (Captain of the MSSA Protea Esports Team for MLBB) will lead his brave, and dedicated, team against Madagascar on 23 July 2025 at 19H00)