Delaware North

Quick Custom Intelligence (QCI) Enhances Partnership with Delaware North with Exciting New QCI Host Agreement

Published

4 months ago

July 17, 2024

quick-custom-intelligence-(qci)-enhances-partnership-with-delaware-north-with-exciting-new-qci-host-agreement

Quick Custom Intelligence (QCI), a pioneer in innovative data solutions, is thrilled to announce a strategic agreement that deepens our partnership with global hospitality and entertainment company Delaware North.

QCI Host – Elevating Data Intelligence for Delaware North and Beyond

The latest addition to the QCI platform, QCI Host, promises to usher in a new era of data-driven excellence for Delaware North’s gaming division. This state-of-the-art module will empower us to harness the full potential of Delaware North’s data, facilitating smarter decision-making, optimizing customer experiences, and driving innovation across their operations.

Tarese Brown, Vice President of Player Development for Delaware North’s gaming division, expressed her enthusiasm for this partnership:

European Gaming Congress 2024 (Warsaw, Poland)

“We are truly excited about the expanded capabilities that QCI Host brings to our operations. QCI has been an invaluable partner in helping us unlock the power of data, and this latest addition takes our data intelligence to a whole new level. With QCI Host, we are better equipped to enhance the guest experience and drive strategic decisions that will shape the future of Delaware North’s gaming division.”

QCI Data Lake and Data Warehouse – The Foundation of Success

Central to QCI’s unparalleled offerings is our robust data lake and data warehouse, which provide the secure and data-curated environment on which the QCI platform is built. This solid foundation ensures the reliability, scalability, and security of the data-driven solutions we provide. Delaware North can confidently build upon this foundation for years to come.

Dr. Ralph Thomas, Chief Executive Officer of QCI, commented on the significance of this foundation: “At QCI, we believe that the strength of our solutions lies in the strength of our foundation. Our data lake and data warehouse are the bedrock upon which we create data-driven excellence. We’re thrilled to see Delaware North leverage this foundation to drive innovation and success in their gaming operations. This partnership exemplifies our commitment to delivering cutting-edge technology that empowers our clients. QCI remains dedicated to our mission of transforming data into actionable intelligence. We look forward to the continued success of our partnership with Delaware North and the limitless possibilities that lie ahead.”

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Betly

Delaware North selects Playtech as new platform provider for Betly mobile sportsbook and casino

Published

2 days ago

November 19, 2024

GamingAmericas.com

delaware-north-selects-playtech-as-new-platform-provider-for-betly-mobile-sportsbook-and-casino

Delaware North, a global hospitality and entertainment company with a portfolio of regional casinos and an interactive gaming division, has selected leading online gaming platform, content and services provider Playtech to power its Betly mobile sportsbook and casino.

Playtech is the new platform provider for the Betly sportsbooks, starting with Betly Ohio, which launched this month and replaces MVGBet in an affiliate license partnership with Miami Valley Gaming, a Delaware North joint-venture property located between Cincinnati and Dayton. The Betly sportsbooks in Arkansas, Tennessee and West Virginia, a state where Betly also offers an online casino in addition to sports betting, will be migrated to the Playtech platform in the coming months.

“We are very pleased to partner with Playtech to provide Betly customers with an enhanced mobile sports betting and online casino experience powered by an industry leader,” said Lee Terfloth, chief interactive gaming officer for Delaware North.

“Not only that, but our team can now offer players robust promotional features through the Playtech platform, which will allow Betly to offer customers an array of enticing and personalized offerings, including bonus bets, boosts, drawings and tournaments. As a result, customers will experience tailored content to engage them based on their historical betting activity,” Terfloth said.

Responsible Gaming

Betly is committed to promoting and encouraging responsible gaming and offering users informational resources to support and identify problem gambling, as well as promoting intelligent tools that allow players to set deposit, loss, session time and money-spent limits.

With the migration to the Playtech platform, Delaware North has access to the suite of Playtech’s responsible gaming solutions. This includes BetBuddy, which features best-in-class responsible gaming technology that provides enhanced insights into potential at-risk player behaviors and supports operators with the insights to enable early intervention and personalized messaging for those exhibiting at-risk behavior.

Delaware North has also partnered with Birches Health, a leading national behavioral addiction program providing online treatment for addictions to gambling, sports betting and other activities. Through this relationship, Delaware North will integrate customized behavioral health assessments into the Betly application. This will provide individuals on the platform a real digital resource to gauge their relationship with gaming and seek help from certified mental health counselors. Birches Health will provide all Delaware North staff with clinician-led responsible gaming training and access to curated responsible gaming content.

The Betly Sportsbook Ohio statewide mobile sports betting app is now live on Apple App Store for iOS, Google Play Storefor Android and on desktop at oh.betly.com.

Additional Features

Betly Sportsbook Ohio is expanding its customer support services with a larger team available via phone support for an optimized experience and reduced wait times for customers. Betly now also features an enhanced customer onboarding process, a variety of payment options, player journey automations, diverse bonusing capabilities and enhanced responsible gaming and customer intervention.

Wagering capabilities include same-game parlays, regional curated odds boosts, a variety of pre-match and in-play player props, minimized suspension times on in-play sporting events, teaser bets and automated promotional functionality on results-based outcomes. Betly Sportsbook Ohio will feature official National Football League data via Genius Sports.

Delaware North

QCI Enhances Partnership with Delaware North with Exciting New QCI Host Agreement

Published

7 months ago

May 9, 2024

GamingAmericas.com

qci-enhances-partnership-with-delaware-north-with-exciting-new-qci-host-agreement

QCI Host – Elevating Data Intelligence for Delaware North and Beyond

Tarese Brown, Vice President of Player Development for Delaware North’s gaming division, expressed her enthusiasm for this partnership: “We are truly excited about the expanded capabilities that QCI Host brings to our operations. QCI has been an invaluable partner in helping us unlock the power of data, and this latest addition takes our data intelligence to a whole new level. With QCI Host, we are better equipped to enhance the guest experience and drive strategic decisions that will shape the future of Delaware North’s gaming division.”

QCI Data Lake and Data Warehouse – The Foundation of Success

AGA

AGA Announces Gaming Hall of Fame Class of 2023

Published

1 year ago

August 8, 2023

GamingAmericas.com

aga-announces-gaming-hall-of-fame-class-of-2023

Anoatubby, Miodunski, Murren, Whittemore to be Inducted

The American Gaming Association (AGA) announced the Gaming Hall of Fame Class of 2023, honoring four leaders for their significant contributions to the industry:

* Bill Anoatubby, Governor, Chickasaw Nation
* Robert Miodunski, Former Chief Executive Officer, American Gaming Systems; Former President and Chief Executive Officer, Alliance Gaming and President, Bally Gaming
* Jim Murren, Former Chairman and Chief Executive Officer, MGM Resorts International
* Ellen Whittemore, Executive Vice-President, General Counsel and Secretary, Wynn Resorts

“This year’s Gaming Hall of Fame class enshrines industry leaders that have positively transformed businesses and communities through their contributions to gaming,” the President and Chief Executive Officer for the AGA, Bill Miller, said. “From leading casino and supplier operations to advancing industry regulation and tribal gaming, Bill, Ellen, Jim and Robert’s far-reaching impacts on gaming are indelible and undoubtedly worthy of inclusion in the Hall of Fame.”

Since 1989, the Gaming Hall of Fame has recognized gaming legends, pioneers and business leaders for their lasting impacts on the industry. The Class of 2023 will be honored during an invitation-only induction ceremony at the Global Gaming Expo (G2E) in Las Vegas this October.

“The Gaming Hall of Fame honors the diverse ways gaming leaders elevate our industry,” said AGA Chairman of the Board and Hard Rock International Chairman and Seminole Gaming Chief Executive Officer Jim Allen. “This year’s class epitomizes this principle and we look forward to celebrating their accomplishments at G2E 2023.”

Hall of Fame honorees are selected by an independent panel of gaming executives. This year’s selection committee members include:

* Brett Abarbanel, Executive Director, International Gaming Institute, UNLV
* Jim Allen, Chairman, Hard Rock International, and Chief Executive Officer, Seminole Gaming
* Kirsten Clark, Executive Director, International Association of Gaming Advisors
* John Connelly, Chief Executive Officer, Interblock
* Brian Hansberry, President, Gaming, Delaware North
* Bill Lance, Secretary of State, Chickasaw Nation
* Mark Lipparelli, Chairman, International Center for Responsible Gaming
* Cassie Stratford, Senior Vice-President, Legal Operations and Compliance, Boyd Gaming; President and Chair, Global Gaming Women
* Howard Stutz, Senior Reporter, The Nevada Independent

Bill Anoatubby, Governor, Chickasaw Nation

Anoatubby has served as Governor of the Chickasaw Nation since 1987. Early in his tenure, Anoatubby recognized the important role gaming could play in advancing sustainable economic development and self-determination for the tribe. Since 1987, gaming operations have helped drive the number of Chickasaw Nation employees from 250 to more than 14,000, expanding tribal assets two-hundredfold. As Governor, Anoatubby oversees the tribe’s operation of more than 100 diversified businesses, including 24 tribal gaming locations, generating funding for 200-plus programs and services that benefit education, healthcare, housing and more for Chickasaw families, Oklahomans and their communities. Anoatubby also played an integral role establishing the Indian Gaming Association and Oklahoma Indian Gaming Association as well as negotiating the 2004 Oklahoma gaming compact that solidified the future of tribal gaming in the state. Under Governor Anoatubby’s direction,?the?Chickasaw Nation also places a strong emphasis on preserving and sharing its heritage, history, language and culture.

Robert Miodunski, Former Chief Executive Officer, American Gaming Systems; Former President and Chief Executive Officer, Alliance Gaming and President, Bally Gaming

As President of United Coin Machine Company (a division of publicly-traded Alliance Gaming Corporation) from 1994 to 99, Miodunski built the nation’s largest gaming route operation, totaling more than 8,000 gaming devices. He also led the development and launch of Gamblers Bonus, the first patented cardless player tracking and bonusing system for route operation in Nevada. Promoted to President and Chief Executive Officer of Alliance Gaming and President of Bally Gaming in 1999, he led a team that resurrected the venerable Bally brand to its place as one of the global gaming industry’s top casino suppliers, eventually transforming into Bally Technologies. Miodunski retired in 2004 and then returned to the industry in 2010 to head American Gaming Systems (AGS) as Chief Executive Officer, expanding the company’s footprint in Class II and Class III gaming before AGS was acquired by a private equity firm in 2014. Most recently, Miodunski served as a board member of Golden Entertainment from 2015 to 2021.

Jim Murren, Former Chairman and Chief Executive Officer, MGM Resorts International

Murren is the former Chairman and Chief Executive Officer of MGM Resorts International, serving in the role from 2008 to 2020. During his time leading MGM Resorts, Murren guided the company through the wake of the ‘Great Recession’, overhauled the company’s healthcare policy to better serve employees, led technological innovation in gaming and drove increased tourism to Las Vegas. Following his tenure at MGM Resorts International, Murren headed Nevada’s COVID-19 Response, Relief and Recovery Task Force as its gubernatorially-appointed chairman, working closely with local government leaders and the private sector to secure personal protective equipment, establish a robust statewide testing system and ensure Nevada students were provided with the resources to learn remotely. Murren has also been an integral figure in bringing professional sports to Las Vegas, leading the construction of T-Mobile Arena, becoming a founding partner of the Vegas Golden Knights, organizing the purchase and relocation of the Las Vegas Aces and more. He currently serves as Chairman and Chief Executive Officer of Ritz-Carlton Yacht Collection.

Ellen Whittemore, Executive Vice President, General Counsel and Secretary, Wynn Resorts

Whittemore serves as Executive Vice President, General Counsel and Secretary for Wynn Resorts. In her role, she leads the company’s global legal affairs as well as the entirety of its philanthropic, community relations and government affairs activities. She has been instrumental in Wynn Resorts’ efforts to enhance its workplace culture as well as its corporate ethics and governance and was integral in crafting the company’s global response to the pandemic. Whittemore is also a member of the board of directors of Wynn Macau Limited. Her legal career spans more than 30 years in gaming and hospitality, during which she has represented many of the industry’s largest companies in noteworthy regulatory matters. Before her career in private and corporate practice, Whittemore served in the Nevada Attorney General’s Office, Gaming Division, where she authored several Nevada Gaming Commission regulations that remain in place today. Whittemore has long been an active community and industry leader and is the current Chair of the Nevada Resort Association and the former President of the International Association of Gaming Advisors.