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Compliance Updates

SolutionsHub supports Enjoy Gaming in successful Isle of Man Software Supplier Licence approval

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Innovative live casino studio Enjoy Gaming have successfully secured the prestigious Isle of Man Software Supplier Licence, marking a significant milestone in the company’s growth.

Enjoy Gaming utilised the expertise of renowned Island-based eGaming consultancy SolutionsHub, to assist with the application process, helping them secure their B2B licence.

Head of Operations at SolutionsHub, James O’Kelly said “we’re incredibly proud to have facilitated the successful licence application for Enjoy Gaming. They’re an innovative business providing an excellent product and have really exciting plans, so they were an ideal fit for SolutionsHub from the start. Now that they have their Isle of Man licence, we’re looking forward to seeing the business grow from here and to help them achieve success.”

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What makes Enjoy Gaming so innovative is the introduction of a fresh new live casino experience. Their first offering, Kyiv Pros Roulette uses RNG and pre-recorded video, providing simultaneous gameplay and live results for players. Unlike traditional live roulette tables, where players make quick decisions and then have a lengthy wait for the outcome, this approach offers the rhythm and speed of auto-roulette combined with the premium experience of professional live dealers.

Having professional live dealers in an elegant, stylish setting allows players to immerse themselves in an exclusive, luxury personal casino experience. Along with the faster pace of the game rounds, players remain engaged.

Recognising the importance of adopting an omni-channel approach, particularly for operators looking to engage players across a range of different markets, Enjoy Gaming have optimised their games so that they work seamlessly with all devices including desktop, mobile and tablet.

Enjoy Gaming’s story is unique, having faced significant upheaval in their homeland, they were forced to redirect their efforts. With their team of Ukrainian developers, designers, cinema crew and casino dealers, their pre-recorded online roulette was born. Having seen significant early growth already, the successful acquisition of an Isle of Man Software Supplier Licence is a landmark achievement for the rapidly growing studio.

Looking to the future, the company has big plans to both elevate their existing content as well as expanding their portfolio. Enjoy Gaming Director Steven Welsh said “we’ll be introducing additional features like multipliers to our existing games to enhance the experience for players. We’re also focused on developing a new Game Shows category to deliver even more entertainment and excitement, as well as true 24/7 live broadcasting to make content even more interactive.”

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The Isle of Man has seen a marked increase in software suppliers opting for the credibility that licensing in the offshore jurisdiction provides, with many of the industry’s leading names now making it a prerequisite to do business. Steven went on; “obtaining the recognition of an Isle of Man license gives us a platform to build from and will allow us to develop strategic partnerships and develop new business opportunities.”

As a leading authority in the licensing and maintenance of iGaming businesses in the Isle of Man, SolutionsHub have been instrumental in supporting operators and B2B with successful licence applications. Given the shift towards greater transparency and a commitment to maintaining the highest standards being seen across the industry, the future looks bright for the Isle of Man.

The post SolutionsHub supports Enjoy Gaming in successful Isle of Man Software Supplier Licence approval appeared first on European Gaming Industry News.

Australia

VGCCC Fines Werribee RSL for Self-exclusion Failures

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.

VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.

“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.

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“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”

In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.

Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.

“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”

The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.

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This remedial action was taken into consideration in determining the amount of the fine.

The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.

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Compliance Updates

Konami Gaming Awarded Gaming-related Vendor License in the UAE

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Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.

“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.

For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.

The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.

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Australia

ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

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The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.

Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.

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The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.

Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.

ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.

The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.

The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.

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