partnerships
Enteractive Partnership with Optimove Adds Outbound Calling to All-in-One CRM Marketing Platform
Enteractive, the leader in player conversion and reactivation services, today announced a strategic partnership with Optimove, the #1 CRM Marketing solution for the iGaming sector. The partnership means Enteractive’s expertise in outbound calling for conversion and reactivation of players will complement Optimove’s existing marketing channels suite that includes email, mobile, SMS, in-app messaging, as well as web and mobile push.
Through Enteractive’s unique services, operators are empowered to boost player retention as well as identify and help tackle problematic gambling issues by adding a personal interaction with their players in a seamless integration with Optimove’s holistic Customer-Led Marketing approach.
Enteractive helps iGaming operators improve player retention, increase customer lifetime value, enhance overall profitability, and tackle problematic gambling issues in a personal, first-hand manner using personalized communication and customer engagement strategies facilitated by a robust technology platform, from dialing to deposit confirmation.
For example, an operator can activate Enteractive’s outbound calls channel for two key purposes: 1) to reactivate players who lapsed as part of their holistic, orchestrated CRM marketing strategy and 2) to empower the operator to identify players who display signs of problematic gambling behavior, often triggered by specific events; plus provide problem players with personal, hands-on advice to help them manage their gambling habits.
“Sometimes you need a bit of human touch,” said Dan De Souza, Director of iGaming Partnerships at Optimove. “We’re thrilled to kick off this strategic partnership with Enteractive. This new marketing channel represents a significant addition, offering operators an impactful avenue to rekindle connections with inactive players and bolster their efforts in addressing problematic gambling issues more effectively.”
“Addressing player churn is a pivotal marketing challenge within the iGaming industry, and this partnership marks a significant step forward in empowering operators to address this challenge effectively,” said Pedram Padidar, Enteractive COO. “Our service aligns perfectly with the capabilities of Optimove’s comprehensive all-in-one CRM Marketing platform. Combining Enteractive’s well-established services with Optimove’s advanced CRM marketing functionalities provides a formidable marketing tool that spares no resource in reactivating churned players.”
Converge Marketing
Converge Marketing Partners with Parkwest Casinos
Converge Marketing, a full-service performance marketing agency focused on growth strategy, media, and analytics, announced a new partnership with Parkwest Casinos, a leading operator of casino gaming properties in California known for its unique premium, boutique table gaming experience. Under the engagement, Converge will lead a comprehensive marketing program designed to accelerate growth, expand audience reach, and strengthen Parkwest’s ability to connect marketing investment to measurable business outcomes. The partnership follows a review process led by Agency Search Kaizen (ASK), which served as the agency search consultancy guiding Parkwest’s agency review.
The engagement is focused on building a scalable, performance-driven marketing engine within a complex and highly competitive environment. Converge will work closely with Parkwest to establish a strong strategic and analytical foundation, enabling the organization to better understand customer behavior, optimize media investment, and drive incremental foot traffic and revenue across multiple locations.
“This is about building a system, not just running campaigns. Parkwest has a unique opportunity to expand how people think about its experience, while also increasing accountability across marketing investments. Our role is to help create clarity by connecting media, audience, and business outcomes in a way that drives real growth over time,” said Shoshana Winter, CEO of Converge.
The partnership will follow a phased engagement model, beginning with deep discovery and strategic alignment, followed by activation and structured performance testing, and scaling into a fully optimized, data-driven marketing program. The approach is designed to move beyond traditional media metrics and establish a clearer understanding of how marketing contributes to customer acquisition, engagement, and long-term value.
As part of the strategy, Converge will support Parkwest Casinos in broadening its market positioning, reframing the brand as a more accessible and social entertainment experience to attract new audiences beyond traditional casino customers. This includes introducing new creative approaches, audience segmentation strategies, and performance media programs designed to reduce barriers to entry and encourage trial among first-time visitors.
“Parkwest is operating in a complex environment where success depends on both attracting new audiences and proving the value of every marketing dollar. That requires a disciplined approach to testing, measurement, and optimization, and a willingness to rethink how growth is defined. We are excited to partner in building something that is both scalable and sustainable,” Winter added.
Throughout the engagement, Converge will serve as a strategic partner, helping Parkwest navigate evolving customer expectations, local market dynamics, and performance accountability requirements, while maintaining a focus on long-term business impact.
The post Converge Marketing Partners with Parkwest Casinos appeared first on Americas iGaming & Sports Betting News.
LatAm
Innovative payment solutions provider teams up with leading LATAM fintech platform to expand digital wallet access for online betting customers in Mexico
Neosurf, the innovative payment provider specializing in cash-to-digital and digital wallet solutions for the iGaming industry, has today announced a new partnership with Mercado Pago that expands the funding options available to online betting customers in Mexico.
Mercado Pago is Latin America’s leading fintech platform, with over 56 million active monthly users, and the collaboration will enable Mercado Pago wallet holders to use their r Mercado Pago balance to fund online betting accounts via the Neosurf wallet.
The integration, initially focused on the Mexican market, allows users to seamlessly transfer funds from their Mercado Pago wallet directly to participating sports betting operators via the Neosurf wallet.
The partnership marks a significant step forward in payment innovation for the Mexican online betting market, and combines Mercado Pago’s extensive digital wallet reach with Neosurf’s specialized gaming payments infrastructure and unique, player-focused wallet design.
Neosurf’s products are designed for sports betting and igaming, supporting rapid deposits and fast payouts. The new partnership reflects the continued growth in digital wallet adoption across Latin America, where customers are increasingly seeking flexible mobile-first experiences.
Sue Page, Neosurf CEO Americas, said: “Mexico represents a major growth market for both digital payments and online betting, and we’re incredibly excited to partner with Mercado Pago. This partnership creates a new, easy way for Mercado Pago wallet holders to use their balance to fund their online sports betting accounts through the Neosurf wallet. It reinforces our commitment to delivering secure, compliant and player focused payment solutions throughout Latin America.”
The post Innovative payment solutions provider teams up with leading LATAM fintech platform to expand digital wallet access for online betting customers in Mexico appeared first on Americas iGaming & Sports Betting News.
Alberta
MediaTroopers lines up eight operator partners ahead of Alberta launch
MediaTroopers said it is preparing to launch in Alberta’s regulated gaming market on July 13, as Canada’s next regulated commercial gaming market opens.
The digital marketing and customer acquisition firm said it plans to enter Alberta alongside eight “premium operator” clients, which it said are also preparing for their own market entries. MediaTroopers did not name the operators.
The company said its Alberta offering will mirror its work in Ontario, including localized acquisition strategies, compliance-focused marketing, regional player education, and market-tailored performance campaigns.
MediaTroopers also said it has seen “strong interest” from Alberta players through pre-registration activity, without providing figures.
“Alberta represents an exciting next step for regulated iGaming in Canada, and Media Troopers is ready to support operators from day one,” said Shmulik Segal, CEO of Media Troopers. “Our experience in Ontario has given us a strong understanding of what it takes to enter a new Canadian market successfully, from compliance and localization to scalable player acquisition. With eight of our premium clients already preparing for launch and early pre-registration traction underway, we see Alberta as a market with tremendous potential.”
The post MediaTroopers lines up eight operator partners ahead of Alberta launch appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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