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Enteractive Partnership with Optimove Adds Outbound Calling to All-in-One CRM Marketing Platform

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Enteractive, the leader in player conversion and reactivation services, today announced a strategic partnership with Optimove, the #1 CRM Marketing solution for the iGaming sector. The partnership means Enteractive’s expertise in outbound calling for conversion and reactivation of players will complement Optimove’s existing marketing channels suite that includes email, mobile, SMS, in-app messaging, as well as web and mobile push.

Through Enteractive’s unique services, operators are empowered to boost player retention as well as identify and help tackle problematic gambling issues by adding a personal interaction with their players in a seamless integration with Optimove’s holistic Customer-Led Marketing approach.

Enteractive helps iGaming operators improve player retention, increase customer lifetime value, enhance overall profitability, and tackle problematic gambling issues in a personal, first-hand manner using personalized communication and customer engagement strategies facilitated by a robust technology platform, from dialing to deposit confirmation.

For example, an operator can activate Enteractive’s outbound calls channel for two key purposes: 1) to reactivate players who lapsed as part of their holistic, orchestrated CRM marketing strategy and 2) to empower the operator to identify players who display signs of problematic gambling behavior, often triggered by specific events; plus provide problem players with personal, hands-on advice to help them manage their gambling habits.

“Sometimes you need a bit of human touch,” said Dan De Souza, Director of iGaming Partnerships at Optimove. “We’re thrilled to kick off this strategic partnership with Enteractive.  This new marketing channel represents a significant addition, offering operators an impactful avenue to rekindle connections with inactive players and bolster their efforts in addressing problematic gambling issues more effectively.”

“Addressing player churn is a pivotal marketing challenge within the iGaming industry, and this partnership marks a significant step forward in empowering operators to address this challenge effectively,” said Pedram Padidar, Enteractive COO. “Our service aligns perfectly with the capabilities of Optimove’s comprehensive all-in-one CRM Marketing platform. Combining Enteractive’s well-established services with Optimove’s advanced CRM marketing functionalities provides a formidable marketing tool that spares no resource in reactivating churned players.”

 

FIRST.bet

Pragmatic Solutions Enters into Partnership with FIRST.bet Sportsbook

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FIRST.bet, the Tier-1 sportsbook technology provider, announced its integration with Pragmatic Solutions’ iGaming Player Account Management (PAM) platform for regulated gaming and betting operators.

Under this collaboration, FIRST.bet is now available to operators through the Pragmatic Solutions platform ecosystem, providing access to its full sportsbook engine, trading stack, risk management and managed services.

The integration combines two core layers operators need to build and scale competitive betting operations: Pragmatic Solutions’ modern PAM platform and the trading-led sportsbook technology from FIRST.bet. The Pragmatic Solutions platform is designed to support end-to-end player journeys, multiple brands and flexible operations through a stable, scalable central infrastructure layer. Its open API model enables operators to integrate and manage sportsbook, casino, payments, CRM, compliance, reporting and third-party services within a single platform environment, while retaining control over their product roadmap, front-end experience and vendor strategy.

FIRST.bet is already live within the Pragmatic Solutions ecosystem, establishing FIRST.bet as a major sportsbook supplier and making its full managed offering available to operators across the platform. It is positioned as a managed sportsbook solution with advanced in-play betting and player engagement features.

Tom Light, Founder and CEO of FIRST.bet, said: “This is a major step for FIRST.bet. Operators don’t need another basic sportsbook connection – they need real trading depth, product innovation and managed execution that moves the business. That’s exactly where we focus: a sportsbook engineered to perform, run by a team that owns the result. Being available through Pragmatic Solutions puts that in front of operators who are serious about competing in sports.”

Ashley Lang, CEO of Pragmatic Solutions, said: “Sportsbook remains a core component of the product offering for many operators, particularly in regulated markets where flexibility, compliance, and speed to market are important. FIRST.bet brings a strong sportsbook product to our platform ecosystem, giving operators access to a modular product with proven in-play and player engagement capabilities.”

Two things set the FIRST.bet stack apart: API and gamification. SportOS, an open API, lets operators build and customise their own betting products on top of the FIRST.bet engine – the sportsbook becomes a platform they can extend, not a fixed product. GMFY, a full sportsbook gamification engine, makes engagement and retention native to the betting experience. Around them sit the essentials operators expect – Bet Builder, Player Props, Cash Out, Early Payout and ACCA Promotions – plus Fast Markets and SnapBet , all backed by FIRST.bet and its Managed Services for full trading, risk and operational expertise.

FIRST.bet powers a growing global partner network handling millions of daily transactions across LATAM, Europe and Africa.

This collaboration positions FIRST.bet as a leading B2B sportsbook supplier for operators that want more than standard sports betting technology. Through Pragmatic Solutions, operators can combine a proven Tier-1 PAM core with a fully managed sportsbook built around product depth, local-market execution, player engagement and trading performance.

The post Pragmatic Solutions Enters into Partnership with FIRST.bet Sportsbook appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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Africa

BongoBongo goes live with QTech across four African markets

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Operator cites higher turnover and retention after rolling out crash titles and QTech Promotions in Tanzania, Zambia, Kenya and Uganda.

BongoBongo has gone live with QTech’s aggregation platform across Tanzania, Zambia, Kenya and Uganda, with the operator reporting higher turnover, player engagement and retention following the launch this year.

The operator said growth accelerated during this summer’s FIFA World Cup, pointing to cross-sell activity between casino and sportsbook. It did not disclose specific figures for turnover or active players.

BongoBongo attributed much of the casino uplift to crash games from Smartsoft Gaming, highlighting JetX as one of its strongest-performing titles. The company also said it integrated Free Spins and Slot Of The Week campaigns via QTech Promotions, which it claims added another layer of engagement for new and existing users.

Separately, BongoBongo said it deployed “light” games from TaDa Gaming via the QTech gateway to support players facing device and connectivity constraints, including handset limitations, slower networks and higher data costs. QTech, in its own comments, said its strategy is to tailor performance tools market by market, adding: “What works in one market won’t by extension work in another, even if it’s a neighbouring one.”

QTech also said it invested heavily in data and BI last year and plans to continue, positioning its multi-operator and multi-supplier view as a platform advantage for spotting trends and optimising performance.

The post BongoBongo goes live with QTech across four African markets appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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Canada

IGT Signs Agreement to Deploy 720 Sierra27 Video Lottery Terminals Across Saskatchewan

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IGT announced that its subsidiary, IGT Canada Solutions Limited (IGT), signed an agreement with Western Canada Lottery Corporation (WCLC) to supply 720 additional Sierra27 video lottery terminals (VLTs) in 2026. The agreement strengthens IGT’s position as a leading VLT supplier in Canada and marks the second consecutive year that IGT has been selected through WCLC’s competitive VLT procurement process.

“WCLC selected IGT through a competitive procurement process, and these additional Sierra27 VLTs will support our venue network with hardware and content designed for the Canadian market. IGT has been a longstanding supplier to WCLC, and we look forward to continuing our work together,” said Eric Karmark, WCLC Vice President, VLT Gaming & Operations.

“As the leading VLT supplier in Canada, IGT is uniquely positioned to help WCLC enhance venue performance and player experiences with proven products and solutions backed by decades of market experience. This significant agreement with WCLC for 720 additional IGT Sierra27 VLTs reinforces the strength of our outstanding collaboration in providing games that excite and engage players,” said Chad Helm, IGT VP of Sales, Canada and Oregon.

IGT’s versatile Sierra27 VLT delivers comfort and serviceability and features two high-definition 27-inch screens, a 13.3-inch dynamic player panel with dual bash buttons, and a wireless inductive charger. The Sierra27 VLT is backed by a large library of high-performing content and games designed specifically for players in Canada, including Big City 5’s Diamond, Tiki Tiki Tiki Mayhem, Cash Climb Garden of Hesperides, and more.

The post IGT Signs Agreement to Deploy 720 Sierra27 Video Lottery Terminals Across Saskatchewan appeared first on Americas iGaming & Sports Betting News.

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