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Soft2Bet and iGaming Academy: training at scale with a commitment to excellence

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Partnering with iGaming Academy has enabled Soft2Bet to train its teams at scale and strengthen its commitment to regulatory compliance and excellence.

As an iGaming operator and supplier that works across a multitude of jurisdictions, Soft2Bet’s scale, reach and size (with more than 1,000 employees across four main sites) meant finding training solutions that answer multiple and varied needs was paramount.

Whether the training focused on compliance, responsible gambling, anti-money laundering or sporting integrity, the need for a centrally-located, comprehensive and scalable training solution that can be applied to all its teams led Soft2Bet to partner with iGaming Academy.

 

First project quickly expanded

The collaboration at first focused on compliance training for Soft2Bet’s operational teams, but quickly evolved into a company-wide approach. The ability of both Soft2Bet and iGaming Academy to quickly gauge the scale of the requirement has enabled the effective rollout of training to a vast international workforce.

Elisabeth Isaksson, Head of Regulatory and Compliance at Soft2Bet, says: “iGaming Academy’s training platform and courses not only facilitate multi-jurisdictional training whilst reducing repetitive learning, it also offers seamless support for policy uploads and additional training materials. This presents a significant advantage for a large, international and growing company, centralising all training materials in one accessible location to enhance employees’ learning experience and streamline the auditing process.”

Soft2Bet’s partnership with iGaming Academy is an example of its commitment to staff training at every level and of harnessing scale and reach by creating a centralised hub for compliance and regulatory matters.

Rebeka Mizzi, Commercial Director of iGaming Academy, added: “It’s a pleasure to work with such a renowned and exciting company. Soft2Bet’s commitment to staff development and training is visible in the way they’re utilising our platform to create a centralised knowledge hub for their entire business.

This goes beyond our industry courses with more and more teams adding their policies and training onto the system, giving their staff the support they need on an ongoing basis. With the system supporting their team leads to track learning analytics and identify knowledge gaps, it’s a testament to how they have not only partnered with us to conform with their compliance requirements, but to truly understand their staff and equip them with the knowledge to excel at their jobs and take the company to the next level.”

 

iGaming Academy’s Plug-in Solution

The partnership has also been strengthened by Soft2Bet’s use of iGaming Academy’s new AML and RG Plug-in Solution. This has enabled it to adapt, localise and tailor its training to “multiple jurisdictional requirements and having the option to complement the training with supporting policies through their Policy Hub,” adds Isaksson, “this has proven to be immensely effective for our organisation”.

By leveraging iGaming Academy’s comprehensive training solutions, Soft2Bet is reaping the benefits of a scalable, centralised and efficient platform that has empowered it to navigate the complexities of multi-jurisdictional training.

Compliance Updates

Romanian National Gambling Authority Pushes for Urgent Overhaul of Self-exclusion Rules

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The Romanian National Gambling Authority (ONJN) has formally urged the Ministry of Finance to introduce emergency measures aimed at strengthening the country’s self-exclusion system. ONJN President Vlad-Cristian Soare said the regulator has submitted a draft emergency ordinance (OUG) designed to close loopholes in existing legislation and bolster player protection.

The ONJN launched Romania’s gambling self-exclusion platform in 2020 under legislation GD no. 111/2016, Art. 130. However, there have been discussions for some time over the shortcomings of the programme, and industry groups such as the EGBA have been vocal in proposing improvements.

Last year, the ONJN ordered gambling operators to apply a “single account principle” for self-exclusion, meaning that self-exclusion requests automatically apply across all platforms. That clarification closed a loophole that allowed players who had self-excluded with one operator to switch to another and continue to gamble, but issues remain.

Soare assumed leadership of ONJN in May 2025 following the resignation of his predecessor after a damning audit report. He said: “I promised self-exclusion would not remain a project that only exists on paper like how I found it when I took office. It will be implemented in three stages: operation under the current framework (already achieved), legislative amendments to fix dysfunctions, and the rollout of a modern IT solution (now underway).”

In a post on LinkedIn post, Soare said the priority measures would include:

• A centralised and simplified self-exclusion network covering both online and land-based gambling providers.

• Defined exclusion periods: Players would be able to select from fixed durations, including indefinite bans from gambling, with mandatory cooling-off periods to prevent premature withdrawal from the programme.

• Deposit recovery: Operators would be required to refund deposits if self-excluded players were mistakenly allowed to gamble.

• Stricter penalties: Breaches of self-exclusion rules could trigger fines ranging from 50,000 to 100,000 lei (€9800–€19,600). Repeated or severe violations could lead to licence suspensions.

• Improved visibility: Clearer terminology, mandatory self-exclusion information on gambling websites and QR codes in gambling halls linking to national resources would make the system more accessible.

Soare also signalled plans to involve Romanian police in enforcement and collaborate with the National Institute for Research and Development in Informatics. The goal is to build a modern, cost-efficient IT infrastructure capable of supporting a fully integrated self-exclusion regime.

The post Romanian National Gambling Authority Pushes for Urgent Overhaul of Self-exclusion Rules appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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BetMGM

BetMGM Updates Anti-Harassment Policy to Protect Athletes

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BetMGM, a leading sports betting and iGaming operator, has updated its terms of service to explicitly prohibit athlete harassment. Under the revised terms, BetMGM will suspend a customer’s account if the customer is found to have used harassing or abusive language toward athletes, coaches, or team or league personnel.

While the operator’s previous terms allowed account suspension for any lawful reason, including harassment, the update provides even more clarity around the policy and underscores BetMGM’s commitment to sports integrity and player safety. Updates to the terms of service are subject to regulatory approval as required.

“We are unwavering in our commitment to sports integrity — and that commitment extends to safeguarding athletes, coaches and league personnel. Our legal, regulated environment enables us to identify misconduct, investigate reports, and take action when necessary. Any confirmed instance of harassment will result in decisive measures, including account suspension,” said Rhea Loney, BetMGM’s Chief Compliance Officer.

Football legend and BetMGM ambassador Barry Sanders said: “As a professional athlete, I know how important respect is — both on and off the field. BetMGM is sending a strong message that harassment has no place in sports or sports betting. I’m proud to see BetMGM protecting athletes and promoting integrity.”

This update aligns with BetMGM’s broader responsible gambling initiatives, including the integration of educational messaging through GameSense at 10 football stadiums nationwide. GameSense is an industry-leading program developed and licensed to MGM Resorts International and BetMGM by the British Columbia Lottery Corporation. The program is integrated across BetMGM’s mobile and desktop platforms, as well as MGM Resorts properties nationwide, providing practical tips and promoting positive, transparent, and proactive engagement around responsible play. BetMGM offers a variety of responsible gambling tools including the ability to set time and spending limits.

The post BetMGM Updates Anti-Harassment Policy to Protect Athletes appeared first on Americas iGaming & Sports Betting News.

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Central Europe

Poland to Classify Gambling Streaming as Serious Crime

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The Polish Parliament is considering a landmark draft law to curb harmful digital content, specifically targeting the phenomenon known as “patostreaming.”

Patostreaming is recognised as a new term to categorise criminal offences related to the broadcasting of online violence, abuse and sexually degrading content.

The proposed legislation would criminalize the broadcasting of violence, abuse, and sexually degrading material. Additionally, the bill seeks to outlaw the promotion of online gambling by social media influencers. By amending the Penal Code, supporters aim to bridge the legal gap between digital behaviour and offline criminal acts, ensuring online offenders face the same accountability as those in the physical world.

The bill carries the backing of ministers of Poland’s new Civic Coalition (KO) government, formed in late 2025 by the union of the Citizens Platform (PO), Modern (Nowoczesna) and the Polish Initiative (iPL).

Supporters call for clearer enforcement powers to treat the online broadcasting of serious criminal acts as a punishable offence, aligning digital conduct with crimes already sanctioned offline.

If adopted, the legislation would introduce prison sentences ranging from three months to five years for individuals who publicly share real or staged content depicting serious criminal acts via online platforms.

The same penalty range would also apply to influencers found to be illegally promoting online gambling activity that remains heavily restricted under Poland’s state-controlled gambling regime.

KO ministers have framed the initiative as part of a broader effort to strengthen online protections for Polish youth, citing rising exposure to violent digital content and illegal gambling promotions across social media platforms.

The post Poland to Classify Gambling Streaming as Serious Crime appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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