Compliance Updates
Soft2Bet and iGaming Academy: training at scale with a commitment to excellence
Partnering with iGaming Academy has enabled Soft2Bet to train its teams at scale and strengthen its commitment to regulatory compliance and excellence.
As an iGaming operator and supplier that works across a multitude of jurisdictions, Soft2Bet’s scale, reach and size (with more than 1,000 employees across four main sites) meant finding training solutions that answer multiple and varied needs was paramount.
Whether the training focused on compliance, responsible gambling, anti-money laundering or sporting integrity, the need for a centrally-located, comprehensive and scalable training solution that can be applied to all its teams led Soft2Bet to partner with iGaming Academy.
First project quickly expanded
The collaboration at first focused on compliance training for Soft2Bet’s operational teams, but quickly evolved into a company-wide approach. The ability of both Soft2Bet and iGaming Academy to quickly gauge the scale of the requirement has enabled the effective rollout of training to a vast international workforce.
Elisabeth Isaksson, Head of Regulatory and Compliance at Soft2Bet, says: “iGaming Academy’s training platform and courses not only facilitate multi-jurisdictional training whilst reducing repetitive learning, it also offers seamless support for policy uploads and additional training materials. This presents a significant advantage for a large, international and growing company, centralising all training materials in one accessible location to enhance employees’ learning experience and streamline the auditing process.”
Soft2Bet’s partnership with iGaming Academy is an example of its commitment to staff training at every level and of harnessing scale and reach by creating a centralised hub for compliance and regulatory matters.
Rebeka Mizzi, Commercial Director of iGaming Academy, added: “It’s a pleasure to work with such a renowned and exciting company. Soft2Bet’s commitment to staff development and training is visible in the way they’re utilising our platform to create a centralised knowledge hub for their entire business.
This goes beyond our industry courses with more and more teams adding their policies and training onto the system, giving their staff the support they need on an ongoing basis. With the system supporting their team leads to track learning analytics and identify knowledge gaps, it’s a testament to how they have not only partnered with us to conform with their compliance requirements, but to truly understand their staff and equip them with the knowledge to excel at their jobs and take the company to the next level.”
iGaming Academy’s Plug-in Solution
The partnership has also been strengthened by Soft2Bet’s use of iGaming Academy’s new AML and RG Plug-in Solution. This has enabled it to adapt, localise and tailor its training to “multiple jurisdictional requirements and having the option to complement the training with supporting policies through their Policy Hub,” adds Isaksson, “this has proven to be immensely effective for our organisation”.
By leveraging iGaming Academy’s comprehensive training solutions, Soft2Bet is reaping the benefits of a scalable, centralised and efficient platform that has empowered it to navigate the complexities of multi-jurisdictional training.
The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block more illegal online gambling sites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.
The latest sites blocked include:
Lucky Mate
Vegastars
Wombet
Cosmobet
Fortune Play
Fortunica
Rolletto
Velobet
Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 1518 illegal gambling and affiliate websites have been blocked. Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal online gambling rules in 2017.
The post ACMA Blocks More Illegal Online Gambling Websites appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
3 Oaks Gaming, an established distributor of iGaming content, has entered the Spanish market after securing certification to supply its slot portfolio in the region.
This approval enables Spanish-licensed operators to integrate more than 20 of 3 Oaks Gaming’s games, bringing some of the distributor’s most recognised slots to local players.
Certified titles available include recent releases such as 4 Pots of Egypt: Hold and Win, Rush for Gold, and Egypt Power. The portfolio showcases 3 Oaks Gaming’s signature Hold & Win mechanic alongside Scatter Pays and its increasingly popular 3 and 4 Pot models, delivering engaging gameplay certified for the Spanish market.
Securing the Spanish certification represents a significant step in 3 Oaks Gaming’s ongoing European growth strategy, supporting its expansion across established and regulated markets.
By entering Spain with a robust, fully approved portfolio, the distributor underlines its commitment to compliance while offering operators content that is aligned with local market requirements and player preferences.
Krasimir Pankovski, Head of Sales at 3 Oaks Gaming, said: “Spain is a strategically important regulated market for us, and obtaining certification here marks an important milestone in our growth journey. By launching a diverse range of certified titles, we are giving Spanish-licenced operators the flexibility to offer engaging content while meeting the highest regulatory standards.”
The post 3 Oaks Gaming Enters Spanish Market appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
The Dutch Gambling Regulator (KSA) has contacted several online sports betting providers regarding incomplete information about the “early payout” feature. The “early payout” feature allows a bet to be considered won before the match has officially ended. This feature is not available in the event of a draw. The KSA found that several providers failed to communicate this sufficiently, making it appear as if players could also use this option for draws.
Early payout
The Early Payout feature allows players to declare their bet a winner if their team has a two-goal lead during the match, regardless of the final result. The odds for Early Payout bets are lower than those for regular bets. The problem arises when this option appears to be offered for draw bets, as there is no team with a lead.
Unclear information leads to confusion
Providers also promote lower odds for draws under the “early payout” feature. The providers’ terms and conditions then state that early payouts are not possible for draws, but this isn’t always clearly communicated when placing the bet. This creates confusion among players, who may assume that early payouts also apply to draws.
Obligation to provide clear information
Providers are required to provide clear and understandable information about the possible outcomes of a bet, including the associated terms and conditions. The KSA determined that providers were not complying with this obligation when providing information about the “early payout” feature. Providers that offer this feature have been contacted and have improved their communication so that players are now more clearly informed about the limitations of early payout for bets on draws.
The post Dutch Regulator KSA Warns Operators Over “Early Payout” Feature appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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