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Responsible Gambling Tips to Elevate Player Experience

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In anticipation of European Safer Gambling Week 2023, SOFTSWISS, a technology company providing comprehensive solutions for the iGaming industry, shares valuable tips on ensuring the best responsible gambling practices.

Responsible gambling holds a special place within SOFTSWISS, harmonising with both licence requirements and its core values. Each licence obtained brings a distinct responsible gambling mandate, complete with specific documentation, guidelines, and directives. Rigorous internal audits demonstrate SOFTSWISS’ commitment beyond compliance, coupled with ongoing employee training for meticulous adherence to stipulations, ensuring an unmatched player experience.

In response to dynamic licence requirements, the multifunctional Anti-Fraud Team at SOFTSWISS, entrusted with diverse responsibilities, including ensuring Responsible Gambling, has crafted its proprietary approach to the issue through in-house research. Since the beginning of the year, the team has processed more than 26K requests encompassing lockout of problematic players, analysing notifications concerning at-risk players and managing player reactivations.

Ilya Nesterov, Anti-Fraud Team Lead, comments: “We are observing a steady increase in the number of players under monitoring, driven by our expanded analysis of information, indicators, and metrics. Our team is paying more attention to vulnerable groups of players, implementing dedicated monitoring segments, differentiated by factors such as age, duration and time of activity, day or night.”

Being a technology company specialising in iGaming software, SOFTSWISS is crafting an automatic tool to monitor players for suspicious behaviours and evaluate the associated risk levels, leveraging the full spectrum of available metrics and indicators.

SOFTSWISS’ diligent efforts to enhance responsible gambling practices are guided by the following principles:

  • Knowledge Power: SOFTSWISS fortifies its dedicated team through rigorous and comprehensive training programs, cultivating them into fervent advocates for responsible gambling. This approach ensures not only proficiency but also instils a profound understanding of the paramount significance of player safety within the iGaming industry.
  • Player Empowerment: Players are provided with a suite of tools, including options to set deposit limits, session durations, and self-exclusion measures. The emphasis is on educating players about the availability and functionality of these tools, ultimately empowering them to regain control over their gaming experience.
  • Analytics and Alerts: SOFTSWISS experts continuously develop cutting-edge data analytics tools to monitor player behaviour, detect unusual patterns, and promptly address red flags, contributing to a safer gambling environment.
  • Quarterly Analysis: The Anti-Fraud Team delves into the data showing a consistent upward trend in responsible gambling requests. This indicates the need for evolving tools and methods to address challenges effectively.
  • Operator and Customer-Centric Procedures: Educating operators and prioritising customer well-being establishes a win-win scenario for all stakeholders, culminating in an exceptional player experience and fostering business growth.
  • Regular Check-Ups: Periodic audits and assessments keep responsible gambling policies sharp and effective.
  • Open Dialogues: Maintaining open channels of communication with departments, managers, and operators creates a partnership focused on safer gambling.

The SOFTSWISS Managed Services team is gearing up for the upcoming SiGMA Europe 2023, scheduled to be held in Malta from 14 to 16 November. The team is actively preparing for the meetings with partners and potential clients at stand 2129.

 

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,700 employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.

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LEON Esports announces partnership with GamerLegion’s CS2 team

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LEON Esports is excited to announce a new partnership with GamerLegion’s Counter-Strike 2 team — a leading German esports organization ranked among the top 15 teams in the world, renowned for its consistent top-tier performances.

This collaboration marks a new chapter for LEON Esports, as the brand continues to expand its presence in competitive gaming. Over the years, LEON has become an active force in esports — supporting professional teams and hosting its own tournaments across titles like  CS2, Dota, Free Fire and Deadlock.

Together with GamerLegion, LEON Esports aims to bring even more action and engagement to fans — with exclusive offers, special markets, social media giveaways, and more challenges made for true esports and betting enthusiasts.

This partnership follows LEON’s successful collaborations with other major esports organizations such as SAW (Portugal), FlyQuest (Australia), and NFA (Brazil) — strengthening its position as one of the key players in the global esports scene.

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The post LEON Esports announces partnership with GamerLegion’s CS2 team appeared first on European Gaming Industry News.

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Compliance Updates

SuperPot, the Unique Sports Betting Jackpot, Now Available in the UK

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Delasport’s groundbreaking sports betting jackpot game, SuperPot, has received full certification from GLI in the UK. With this authorization, SuperPot becomes a one-of-a-kind, dedicated Sportsbook Jackpot solution on the British market.

The news comes just days after the revolutionary solution became certified for Ontario and marked its debut integration there and soon will go live with several brands in the market. SuperPot gives players the chance to predict the outcomes of major sporting fixtures.

Each ticket purchase contributes to a growing jackpot, and the winner is the one with the most correct picks – even without a perfect score. This “Must-Win” mechanic sets the product apart from traditional sportsbook offerings, appealing both to sports bettors seeking new thrills and casino players looking for an accessible entry point into sports wagering.

Advantages for UK Operators

SuperPot introduces an always-awarded must-win mechanic: each round’s pot is paid to the top predictor – players compete against their peers, and the most correct predictions win. This sets it apart from The Tote and free-to-play predictors and broadens appeal beyond horse racing into football, basketball, American football, and ice hockey. UK operators gain an assured strong turnover margin, while players benefit from a guaranteed payout to someone every round.

In addition, licensed operators in the UK, SuperPot represents a new way to grow engagement and extend player lifecycles, while securing stable margins from turnover without added exposure.

“Securing approval in the UK marks a major step forward for us,” said Delasport’s Global Sales Director Reece Calderbank. “SuperPot blends the excitement of jackpots with the passion for sports, offering players an easy-to-understand, highly rewarding experience. It’s designed to stand out in a mature and competitive market and ensure risk-free high margin for Operators.”

Market Outlook

The UK gambling market remains one of the largest and most established worldwide. According to the UK Gambling Commission, the total Gross Gambling Yield (GGY) in iGaming for April 2023–March 2024 reached £6.9 billion, with online Sports betting accounting to £2.4 billion GGY, driven primarily by football and horse racing.

The Tote pools enjoy durable racing liquidity is growing year by year to hundreds of millions and SuperPot gives operators that same mass-appeal mechanic as a paid, must-win product they control and extend it to additional sports and to new segments of players.

Industry research indicates that the UK sports betting market is forecast to grow at a CAGR of 11.4% between 2025 and 2030. Meanwhile, quarterly reporting from the Gambling Commission shows continued growth: in Q1 2025, online GGY rose 7% year-on-year to £1.45 billion, with record levels of active accounts and betting activity.

In such a competitive environment, a product like SuperPot has the potential to deliver an incremental ~2% revenue boost for operators who adopt it, further differentiating their sportsbook offering in the UK’s crowded marketplace.

The post SuperPot, the Unique Sports Betting Jackpot, Now Available in the UK appeared first on European Gaming Industry News.

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Dominic Le Garsmeur Chief Product Officer at Fincore

How to get your product roadmap moving

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Dominic Le Garsmeur, Chief Product Officer at Fincore, says product roadmaps often stall, but they don’t need to. Not if operators and suppliers design for adaptability and build on the right foundations.

Why do product roadmaps usually stall?

Product roadmaps are full of ambition – and rightly so. They capture bold ideas and big strategic bets; they’re the blueprint for the future of the business. But even the best plans can stall before they deliver real impact.

There are plenty of reasons. From shifting regulations to legacy tech, overloaded teams, or unclear ownership. The most damaging is outdated technology. Technical debt eats up development capacity, forcing teams to spend their time firefighting stability instead of building the next feature.

Fragmented ownership is another killer. When product, tech, compliance and ops aren’t aligned, there’s no shared direction.  Work keeps moving, but what ships isn’t aligned to real needs—busy output rather than product that drives results.

What impact does regulation have on product roadmaps?

Regulation can force teams to switch focus, diverting resources from innovation to compliance. When every sprint turns into a regulatory emergency, progress halts.

That said, regulation doesn’t have to kill innovation. If an organisation designs for adaptability — with modular systems and clean architecture — it can absorb regulatory change without derailing strategic goals.

If a product roadmap stalls, what should operators and suppliers do?

Don’t wait for the perfect moment. Create forward motion now. At Fincore, we see four core tactics that make the difference:

1. Start with outcomes. Work backwards from the results you need, then design the tech strategy and architecture to deliver them.
2. Modernise surgically. Target the real bottlenecks — technical or procedural — and fix what unlocks the most progress first. Our modular IP components can be integrated quickly to deliver visible gains.
3. Automate with intent. Introduce automation where it frees up people and accelerates throughput.
4. Partner for momentum. Choose a partner that embeds with your teams. Not as a consultant, but as part of your delivery engine. That’s how we operate at Fincore: hands-on, aligned, and built to move things forward without disruption.

How can organisations prevent their product roadmaps from stalling in the first place?

Prevention starts with intent. Build your roadmap around adaptability, not just speed.

That means aligning tech strategy with business goals and reviewing that alignment often. Design systems for interoperability and flexibility, not minimum viable survival. Prioritise foundations such as clean data, seamless integrations and real-time monitoring. Deliver in tight loops to stay responsive and realistic.

When you do that, momentum accelerates. Teams move faster, releases land cleaner, and regulatory shifts stop being roadblocks. They just get handled.

What are the benefits of a product roadmap firing on all cylinders?

Momentum changes everything.

New features, channels and jurisdictions go live faster, without the drag of platform instability. Teams feel energised, focused, and proud of what they’re shipping. Regulatory changes stop being crises. Innovation becomes continuous.

And with that rhythm comes confidence across departments, across leadership, across the entire organisation. Everyone can see and feel progress.

How does Fincore help operators achieve this?

We don’t just unstick roadmaps. We build systems that keep them moving.

That starts with stabilising architecture and clearing technical debt. Then we go deeper: modernising code, streamlining processes, and aligning culture around delivery. Our modular software toolkit accelerates progress without risk. Clean integrations, real-time data, and automation that scales.

We embed alongside internal teams, taking ownership of outcomes and shipping value fast. The result? Sustainable momentum.

Unlocking a roadmap isn’t just about fixing delivery. It’s about reigniting progress and keeping it burning. Clean builds. Confident teams. Continuous flow. That’s progress done right.

The post How to get your product roadmap moving appeared first on European Gaming Industry News.

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