Latest News
In-Depth Research: 93% Satisfied with SOFTSWISS Game Aggregator

Client satisfaction with the SOFTSWISS Game Aggregator consistently rises from year to year. This conclusion is based on the results of the in-depth client research conducted by Kantar, a world-renowned data analysis and consulting agency, for iGaming software supplier SOFTSWISS.
The survey’s main objectives were to discover the most important indicators for operators in choosing a game aggregation platform supplier, and to measure the client satisfaction level of the SOFTSWISS flagship product, the Game Aggregator. This marked the second wave of the research, following the previous survey conducted in 2022.
GENERAL PREFERENCES IN CHOOSING A SUPPLIER
According to the survey findings, when choosing a business partner in the iGaming industry, the following functional characteristics emerge as the highest priorities:
- Fair pricing
- Wide portfolio of games and providers
- Ease of technical integration and its support
The lowest priority is assigned to the ability to integrate different products from the same company. At the same time, the significance of having licences and certifications for regulated markets increased – 47% of the respondents consider this indicator important, compared to 32% in 2022.
Speaking about emotional characteristics, which influence the choice of a supplier, the respondents highlighted the below Top 3 as the most significant:
- Top level of service
- Long-term and reliable partner
- Simple and quick communication with account managers.
Matching the key functional and emotional characteristics essential for operators, the SOFTSWISS Game Aggregator solidifies its leading position in the iGaming market. The robust client satisfaction with this product serves as a testament to its excellence.
GAME AGGREGATOR: CLIENTS SATISFACTION
According to the survey, 93% of current clients are satisfied with the SOFTSWISS Game Aggregator, with 53% of the respondents giving highly positive feedback, rating it between 9 and 10 points. This remarkable achievement exceeds the previous year’s findings, where the highest ratings were provided by 37% of the respondents.
The satisfaction level assessment encompassed various factors, including the indicators highlighted by respondents as the most important functional characteristics of the SOFTSWISS Game Aggregator: the speed of response to unscheduled maintenance requests and stable access to games. Notably, they scored the highest level of client satisfaction.
Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator, comments: “We are happy to receive such positive recognition, witnessing the increasing satisfaction and noting the areas for further growth. This difference in the share of completely satisfied clients in 2022 and 2023 proves that we know how to handle feedback well. We have considered the results of the last year’s survey, worked on clients’ requests, and succeeded in providing the top level service to bring our client’s business to a new stage.”
While the survey results and rising client satisfaction are important indicators, they are not the sole confirmation of the product’s progress and the team’s dedication to work for the client’s business success. The product has recently achieved a significant breakthrough: the total bets across all projects exceeded EUR 10bn in July. This milestone serves to reinforce further the Game Aggregator’s leading position in the global iGaming market.
The researchers believe that the degree of service excellence and the team’s commitment to refining the client experience has significantly driven client satisfaction growth. The support service operates 24/7, with an average initial response time of 1 hour, and resolution of issues typically within 15 hours.
SERVICE: SOFTSWISS & iGAMING MARKET
Aiming to establish itself as a reliable long-term partner associated with high-quality services and safety, SOFTSWISS provides comprehensive support to its clients. Analysing the level of service satisfaction, the researchers concluded that SOFTSWISS not only outperforms its competitors in this aspect, but also exceeded the previous year’s level – 8.6 of 10 points in 2023 against 7.9 points in 2022:
Summing up the research results, Andrey Starovoitov, Co-CEO at SOFTSWISS, notes: “We are very focused on our clients, analysing their demands and pain points. Understanding our clients is key to developing innovative products, improving service and building long-term, reliable partnerships. Research results like this are another step towards strengthening our ecosystem of solutions and products and, consequently, our clients’ competitiveness and revenue. We are pleased that the latest results show high satisfaction with our flagship product, the SOFTSWISS Game Aggregator, and our service. We have raised the bar significantly and are determined to consistently push the boundaries of work standards in the iGaming industry.”
About SOFTSWISS
SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,400 employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.
Latest News
GR8 Tech Appoints Yevhen Krazhan as Chief Sales Officer to Drive High Performance

GR8 Tech is strengthening its commercial strategy with the appointment of Yevhen Krazhan as Chief Sales Officer, effective April 1. This move reflects GR8 Tech’s broader client-centric approach, with a current focus on enhancing one of the earliest stages of provider-operator interactions. By building deeper connections with potential clients, gaining a clearer understanding of their needs, and strengthening product-market fit, GR8 Tech is advancing its strategy to become the #1 sportsbook-driven platform by 2028.
Under Krazhan’s continued leadership, the company will focus on building data-driven and client-centric sales systems, strengthening feedback loops between commercial and product teams, and building a strong, sustainable agent and distribution network. These efforts aim to drive product innovation and sharper market alignment, helping clients achieve long-term success and revenue growth by providing the best solutions for their target markets.
“GR8 Tech is growing fast, and this transition lets me focus entirely on expanding our global sales, strengthening partnerships, and delivering solutions that meet the real needs of modern operators. I’m excited to take our commercial strategy and execution to the next level and achieve great results,” said Krazhan.
Over the past years serving as Chief Business Development Officer, Yevhen has been instrumental in driving GR8 Tech’s international expansion, securing over 60 clients and laying the groundwork for continued success. This evolution marks a continuation of his impact, with an intensified push toward strategic growth and commercial excellence. In his new role as CSO, he will focus even more sharply on global sales execution, agent network management, and go-to-market acceleration.
This transition follows other recent leadership moves at GR8 Tech, including the promotion of Kateryna Pozdnysheva to Chief Client Officer, and Sergey Ghazaryan to Chief Revenue Officer. These appointments further reinforce the company’s client-centric approach across all functions and demonstrate GR8 Tech’s commitment to scaling in step with its growth and evolving client needs.
The post GR8 Tech Appoints Yevhen Krazhan as Chief Sales Officer to Drive High Performance appeared first on European Gaming Industry News.
Latest News
Galaxsys Adds Two New Slot Games to Its Expanding Portfolio

Galaxsys, an innovative games studio in the iGaming industry, is excited to announce the launch of two brand-new slot games: Olympian Legends and Funny Faces: Hoglet-Moglet.
Galaxsys, previously recognized for its award-winning fast and skill games portfolio, has announced its expansion into slot games this year. Following the launch of its first slot game, El Dorado, in March, Galaxsys is now introducing two new titles to further strengthen its slots portfolio.
Olympian Legends brings ancient mythology to life in a spectacular slot game that combines rewarding gameplay with stunning visuals. With cascading symbols and exciting bonuses, the game delivers a dynamic adventure that’s truly worth exploring.
Funny Faces: Hoglet-Moglet is a slot game with a unique twist. After every bet, players have a chance to land the special hoglet-dice symbol, which triggers an additional move along a track encircling the playing board. Its playful theme and dynamic animations create an interactive adventure that keeps the action rolling.
Hayk Sargsyan, CEO of Galaxsys, commented: “Starting to develop slots after years of focusing on fast and skill games was initially a challenge, but the results have far exceeded our expectations. After the successful launch of El Dorado, which has already gained significant popularity, we are now proud to introduce two unique slot games: Olympian Legends and Funny Faces: Hoglet-Moglet. With cascading symbols in Olympian Legends and dynamic animations in Funny Faces: Hoglet-Moglet, these games are designed to keep players fully engaged and deliver a memorable gaming experience.
We have many more upcoming releases and will continue to innovate and provide fresh experiences for our partners and their players.”
With these two unique slot games, Galaxsys continues to expand its slot portfolio and broaden its offerings to a wide network of partners worldwide. The company remains committed to delivering high-quality games that are innovative and entertaining.
The post Galaxsys Adds Two New Slot Games to Its Expanding Portfolio appeared first on European Gaming Industry News.
Jogo da Zebra
Jogo da Zebra: The Most Thrilling Version of the Classic Minesweeper Arrives from Vibra Gaming

Vibra Gaming, the leading game and platform developer in the LatAm market, unveils its latest and most exciting release: Jogo da Zebra, a high-adrenaline experience where every click can multiply your winnings. Designed especially for the Brazilian audience, this game reimagines the classic Minesweeper with visuals and gameplay that resonate with local culture.
The game unfolds on a 5×5 grid with 25 hidden tiles. Players can choose how much to bet and how many zebras will appear on the board, directly influencing the level of risk and potential rewards.
To win, players click on the tiles to reveal golden squares, increasing their bet multiplier. At any moment, they can cash out and secure their winnings before encountering a zebra.
The game also incorporates innovative mechanics to enhance the excitement. By selecting the number of hidden zebras on the board (from 1 to 20), players can adjust the difficulty and raise the prize multiplier as they progress. Additionally, if a zebra is revealed followed by a heart, the game grants an extra life, allowing the player to continue without ending the round. This unique feature adds a new layer of thrill and strategy, as only one extra life can be earned per game.
Jogo da Zebra also includes a Turbo Button, which speeds up tile reveals for a more dynamic gaming experience. A Cash Out button allows players to stop and collect their winnings before risking another click.
Ramiro Atucha, CEO of Vibra Gaming, commented: “Jogo da Zebra combines the nostalgia of a classic with captivating gameplay and big rewards. It’s the perfect game for thrill-seekers who enjoy risk, where every click can make a difference in winning big. We developed it with the Brazilian audience in mind, incorporating a local theme that connects with their culture and gaming preferences.”
The post Jogo da Zebra: The Most Thrilling Version of the Classic Minesweeper Arrives from Vibra Gaming appeared first on Gaming and Gambling Industry in the Americas.
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