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Betknowmore Global and Everett Sky Partnership

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Betknowmore Global and leading outsourcing business Everett Sky are delighted to announce an exciting groundbreaking partnership. This new initiative will address the human resources and recruitment needs of the gambling sector by developing and promoting the services of Everett Sky’s safer gambling solution.

The service allows operators to build teams of safer gambling, compliance, and customer service analysts – across multiple time zones, 24/7 and in a variety of languages both over the phone or via online/live chat.

Everett Sky’s solution also ensures that the people are trained to the standards and software used by operators and managed effectively – essentially becoming an outsourced part of the in-house team which will relieve pressures on resource during ever-changing times in the industry.

Betknowmore Global are a leading provider of gambling training services which embrace the insight and knowledge of ‘Experts by Experience’ combined with evidence-based approaches. Through their suite of training, they have established a wide range of contacts throughout the gambling sector and are able to leverage those relationships to signpost Everett Sky and help operators keep on top of managing their safer gambling responsibilities and ensure customers remain safe and within their limits.

Commenting on the partnership with Betknowmore, Everett Sky CEO Phil Ridgwell said:

“We are absolutely delighted to finalise this partnership with Betknowmore. Ever since our first conversation, I have been hugely impressed with the passion and knowledge of the sector held by Frankie, Ben, and the wider team. They have been a pleasure to deal with, and this partnership marks a significant moment for us. With the ever-changing landscape within the betting and gaming sector creating pressures on talent and resource, our safer gambling team solution can help operators scale their teams and add capacity across their markets.

“With the added expertise of Betknowmore’s fantastic training and development, our solution is now even stronger. I am excited to see the partnership develop in the months and years ahead and look forward to working with operators to develop their teams to achieve what we are all aiming for – a safer gambling experience for players.” 

Director of Commercial Affairs at Betknowmore Global Ben Davies:

“It is a great pleasure to be working alongside the team at Everett Sky. It’s clear to see that Phil and the team have a real passion and drive for improving safer gambling standards within the industry. Their safer gambling team solution fits with our own values of minimising gambling harms and supports operators with the common theme of staff retention; providing highly trained and skilled safer gambling operatives when they need them most. We are all very excited about this collaboration and look forwards to working closely with the team.”

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Sterling Lotteries selects Yaspa as its primary open banking payments partner

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Yaspa, the award-winning Pay by Bank fintech, today announced a new partnership with Sterling Lotteries, the UK’s market-leading External Lottery Manager (ELM). Sterling has selected Yaspa as its primary open banking payments provider for prize-led fundraising, enabling faster, safer, and more efficient supporter payments across its charity lottery programmes.

Sterling powers weekly lotteries and raffles for 800+ UK charities, from local organisations to national causes. By integrating Yaspa, Sterling can offer a streamlined Pay by Bank experience that confirms entries in real-time, reduces processing costs, and strengthens fraud protection, thereby freeing up more funds for impact.

Yaspa’s Head of Commercial, Amie Kadhim, said: “Sterling sets a high bar for reliability, security, and supporter experience. We’re proud to power their next chapter with instant bank payments that help charities move faster, enhance engagement, and achieve more with every donation.”

The partnership aligns with Sterling’s ongoing modernisation of the charity lottery model, bringing the convenience supporters expect, while improving cashflow and operational efficiency for fundraising teams. Entry confirmation is immediate and funds settle instantly, helping charities plan with confidence and reduce admin overheads.

Richard Dixon, Managing Director at Sterling, said: “We’re thrilled to be partnering with Yaspa to deliver an open banking solution that represents a true sector-first innovation. From the outset, it was clear that Yaspa shares Sterling’s vision for using technology to drive meaningful change in the charity lottery space. Open banking has transformed retail and financial services and now we’re bringing that same innovation to fundraising. It’s faster, more secure, and significantly more cost-effective for charities. By harnessing open banking, we offer charities a bold, efficient, and future-proof way to engage supporters, especially digital-first donors who expect a seamless experience.”

Key benefits for Sterling and its charity partners include:

  • Instant payment settlement and immediate entry confirmation

  • Lower processing costs compared with traditional methods i.e. debit and credit cards

  • Reduced fraud and chargeback risk, utilising bank-grade security

  • A smoother, mobile-first, user journey for supporters

The post Sterling Lotteries selects Yaspa as its primary open banking payments partner appeared first on European Gaming Industry News.

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RocketPlay wins Best Customer Service at European iGaming Excellence Awards

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RocketPlay Casino has been awarded Best Customer Service at the European iGaming Excellence Awards 2025 — a widely respected industry award celebrating excellence and innovation worldwide.

For RocketPlay, this award marks a major milestone — proof that genuine care, innovation, and consistent performance are noticed and appreciated by the iGaming industry.

“Our goal has always been simple — to create a service that players can rely on,” said Alex Martin, PR Manager at RocketPlay. “Winning this award highlights that our focus on trust, speed, and human connection truly makes a difference.”

This recognition also reflects the daily work of RocketPlay’s 24/7 multilingual support team, which delivers help within seconds and reaches 90%+ one-touch resolution. The casino maintains a CSAT score above 90%, and over half of all inquiries are now handled through AI-powered chat while keeping the tone personal and friendly.

The brand continues to strengthen its reputation across the community, holding top ratings such as 9.8/10 on CasinoGuru, 9.1/10 on AskGamblers, 4.4/5 on Trustpilot, and 4.3/5 on LCB.

RocketPlay remains committed to pushing standards higher — ensuring every player receives fast assistance, transparent communication. We thank the award organizers and the jury for this meaningful recognition.

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Boomerang Partners celebrated Golden Boomerang League winners and engaged booth guests with a gift auction at SiGMA Europe 2025

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Boomerang Partners, an affiliate marketing agency and an Official Regional Partner of AC Milan, participated in SiGMA Europe 2025 in Rome from November 4th to 6th, 2025. The company’s booth generated heightened interest among conference participants throughout the event. It was designed in the signature ‘Boomerang Arena’ concept, effectively connecting sports and modern technologies. The booth was divided into several themed zones dedicated to football, tennis, basketball, and boxing, as well as locations for sports-related activities.

One of the main highlights of Boomerang Partners’ participation in the Rome event was the announcement of the Golden Boomerang League winners. This sports traffic tournament took place from September 1st to October 31st. It involved current and new Boomerang Partners’ affiliate partners. 68 teams, which generated 20+ sports FTDs for brands from Boomerang Partners’ client portfolio over the two-month tournament period, made it to the final draw. On November 4th, the company determined the winners using certified randomization tools. The winners became:

  • QQMedia (prize — direct access to the annual Golden Boomerang Awards tournament)
  • Apex Media (AC Milan Experience package, including paid flight, accommodation, and attendance at an AC Milan home match at San Siro Stadium in Milan)
  • Luis Xavier (AC Milan Experience package, including paid flight, accommodation, and an AC Milan home match attendance).

The CEO of QQMedia commented: “Those who know me understand that I work with some of the largest operators in the industry, but Boomerang Partners will always hold a special place in my heart. What they are building is truly impressive, and I am proud to be part of this journey, witnessing how Boomerang Partners is steadily evolving from an underdog into a true power player.

A big thank you also goes to their entire team, especially the affiliate department, and in particular to Lilli, whose outstanding work, constant availability, and solution-oriented approach deserve special recognition.

The next goal is of course to win the Golden Boomerang Awards 2026, and we will give it our all to make that happen.”

Boomerang Partners’ booth guests could play ping-pong with promoters, who were actually professional players in disguise, as well as participate in Soccer Penalty Shootout, bowling, volleyball, tennis, and badminton using Nintendo Switch Sports. For participation and wins, they received chips of various denominations. Chips could also be earned by completing tasks on the Wheel of Fortune, ordering drinks at the bar, and even finding them in the open areas of the SiGMA Rome venue. On November 5th, Boomerang Partners hosted a gift auction at their booth, with chips as a currency. These prizes were raffled off:

  • Luka Modrić (AC Milan) signed jersey
  • iPhone 17 Pro Max
  • Ray-Ban | Meta Wayfarer smart glasses
  • Apple AirPods Pro 3

Those participants who failed to win the auction were in for a surprise. The next day, November 6th, a gift shop with items of varying prices opened at the Boomerang Partners booth. Booth guests could exchange chips for these gifts, which included, for example, AC Milan t-shirts, electric air pumps, instant photo printers, and other prizes.

Anton Eshtokin, Chief Marketing Officer at Boomerang Partners, commented: “Continuing the development of the ‘Boomerang Arena’ concept, we tried to bring numerous sports elements and meanings into the booth atmosphere, thus once again revealing our sports DNA and strategic vector. We traditionally applied the formula that connects business solutions, entertainment, and marketing activities.

We strive to make our booth a place that attracts partners and media, putting considerable effort into preparation, and believe that we have managed to solve the set tasks. We are already preparing for iGB Affiliate in Barcelona and invite you to visit our booth in advance.”

Boomerang Partners are ending 2025 on a major note, but they’re not saying goodbye for long. Stay tuned.

About Boomerang

Boomerang Partners is a rapidly growing global marketing agency offering a wide range of services. Boomerang Partners is the Official Regional Partner of AC Milan. In 2024, it launched the inaugural Golden Boomerang Awards — a global tournament for affiliate teams. More than 400 affiliate teams participated in the second season of the tournament in 2025. The agency launched six new products in 2024-2025, contributing to a nearly 1.5-fold increase in product users.

The agency’s client portfolio contains 13+ brands offering affiliate and entertainment services across 40+ markets in compliance with local regulations. These products provide personalized bonuses and 24/7 multilingual support.

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