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Vivo Gaming celebrates successful launch of its new Promotional Tournament Tool
Leading live casino provider Vivo Gaming is heralding the success of its newly launched Promotional Tournament Tool, designed to boost retention and deliver an unforgettable player experience like no other.
The ground-breaking tool, unveiled to operators at the start of the year and first launched with LatSoft, offers brands a unique opportunity to develop and host their own in-game tournaments across a multitude of sites at once, dramatically increasing player engagement and retention.
Early statistics from operators utilising the tool have shown that they have seen an impressive 65% increase in daily active players and an 82% increase in the number of daily number of rounds played.
In addition to offering countless winning opportunities, the Promotional Tournament Tool displays boosters and informs participants when they are close to reaching the top spot of in-game leaderboards, keeping them on the edge of their seats at all times. This innovative tool also allows for unlimited players and real-time communication.
The tool is currently integrated with Vivo Gaming’s premium roulette title and is also set to be added to blackjack and baccarat in the coming months.
Neil Howells, CCO at Vivo Gaming said: “We are thrilled with how our Promotional Tournament Tool has performed so far and the feedback from our operator partners has been phenomenal. What’s more, we are absolutely delighted to have diversified our award-winning offering with such an innovative and engaging product as this.”
Damian Ramirez, Director of Marketing at LatSoft, added: “Implementing Vivo Gaming’s Tournament Tool has really helped us increase player retention across our brands, serving as a major step forward for our own ambitions. We urge any operators that are looking to better manage their performance to consider utilising this tool themselves.”
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Compliance Updates
Hacksaw Gaming Streamlines Compliance Operations with Vixio’s Technical Compliance Tool

Vixio, a leading provider of regulatory intelligence solutions, is proud to announce that it has partnered with leading gaming supplier Hacksaw Gaming to strengthen its regulatory compliance processes amid increasing scrutiny from global gambling authorities, amid increased global focus on industry standards and practices
Faced with the challenge of tracking and interpreting evolving technical requirements across multiple jurisdictions, Hacksaw Gaming has adopted Vixio’s Technical Compliance Tool to navigate an increasingly demanding compliance landscape for B2B suppliers.
The Technical Compliance Tool is the first of its kind to offer a one-stop solution for navigating technical requirements for gambling operators and suppliers. Vixio analysts monitor over 200 regulatory sources and have tracked 43 regulatory updates across global critical jurisdictions for technical compliance since September 2024.
“Prior to using the Vixio Technical Compliance tool, we had an internal database… it would take three to five hours a week to ensure everything was updated and go through multiple sheets and resources to ensure the changes. But, now [with Vixio’s Technical Compliance Tool], it takes just a couple of minutes,” said Gabriel Fenech, CTO, Hacksaw Gaming. “Now we use those resources for other day-to-day matters.”
The Technical Compliance Tool offers a centralised, regularly updated source of information on technical requirements for regulated gambling markets, helping B2B suppliers like Hacksaw Gaming ensure timely, accurate compliance without the manual burden. Since launch, Vixio has added over 3,500 unique resources where the regulations for technical compliance are referenced. Earlier this year, the product was also expanded to include infosecurity requirements.
Commenting on the partnership, Roger Cowin, Technical Compliance Specialist, Vixio, said: “As the regulatory landscape becomes more complex, it’s critical for suppliers to have reliable, up-to-date information at their fingertips. Our mission is to empower firms like Hacksaw to navigate regulatory challenges with clarity and precision.”
The benefits of implementing the Vixio Technical Compliance Tool were immediate and far-reaching, with Fenech explicitly calling out the following:
- Efficiency gains: “We would carry out all of this research manually… now everything is in one place.”
- Easily compare jurisdictions: “The ease of comparing jurisdictions and having the main requirements per market so easily accessible is what makes it so attractive.”
- Quick references: “I really appreciate that there is a link to the actual regulation, so we can even check it ourselves and reference it, if need be.”
- Improved onboarding: “Some of my team members are still in training… the fact that they have the tool to refer to means they can analyse particular requirements themselves, and it’s just more efficient for the whole team.”
- Confidence in expansion: “This will also make upcoming market entries much easier, and I foresee there will be quite a few in the coming years.”
- Customer support: “I had some questions about upcoming regulations in Spain… I got replies really quickly, and the replies were all very detailed.”
The partnership reflects a growing need for intelligent compliance solutions as gaming suppliers expand into new and increasingly regulated markets. By integrating Vixio’s platform, Hacksaw Gaming is not only enhancing its internal processes but also reinforcing its commitment to responsible and compliant operations.
The post Hacksaw Gaming Streamlines Compliance Operations with Vixio’s Technical Compliance Tool appeared first on European Gaming Industry News.
Buffalo Run Casino & Resort
Buffalo Run Casino & Resort Selects QCI Go to Empower Hosts and Enhance Guest Engagement

Buffalo Run Casino & Resort has chosen Quick Custom Intelligence’s (QCI) Go, a native mobile app designed specifically for casino hosts, to elevate host productivity and deliver a superior guest experience.
QCI Go provides hosts with powerful tools including player card scanning, real-time player lookup, seamless access to QCI Meet and QCI Events, and robust task management features—all in a user-friendly mobile interface. By putting these capabilities directly in the hands of hosts, QCI Go enables faster service, deeper guest relationships, and greater operational efficiency on the casino floor.
Mary Jewett, Vice President and General Marketing at Buffalo Run Casino & Resort, expressed excitement about the implementation:
“Bringing QCI Go to Buffalo Run Casino & Resort represents a significant advancement in how we empower our hosts to serve guests. With mobile access to key player information, events, and task management, our team can deliver personalized service in real time, enhancing both the guest experience and host effectiveness.”
Dr. Ralph Thomas, CEO of QCI, shared his perspective on the partnership:
“We are thrilled to deploy QCI Go at Buffalo Run Casino & Resort. By providing hosts with mobile access to the QCI platform, we enable them to deliver exceptional, timely service and foster stronger player relationships. This is a great example of how our mobile-first innovations help operators improve team productivity and guest satisfaction.”
QCI Go is part of Quick Custom Intelligence’s broader commitment to innovation in the gaming industry, providing operators with state-of-the-art tools that support host teams, streamline operations, and drive meaningful guest engagement.
The post Buffalo Run Casino & Resort Selects QCI Go to Empower Hosts and Enhance Guest Engagement appeared first on Gaming and Gambling Industry in the Americas.
BIG Cyber
BMM TESTLABS’ BIG CYBER CLARIFIES LEADERSHIP TRANSITION AND ORGANIZATIONAL OVERSIGHT

BMM Testlabs (“BMM” or “the Company”), the world’s original gaming test lab renowned for exceptional product compliance and certification services, today announced that Amit Sharma, former Chief Executive Officer of its BIG Cyber business, has not been affiliated with the Company in any capacity since October 2024.
BIG Cyber is focused on delivering world-class cybersecurity solutions to the global gaming industry under the leadership of Marzia Turrini, President, iGaming & Cybersecurity at BMM Testlabs. Turrini provides executive oversight for BIG Cyber’s strategy, services, and partnerships, ensuring the highest standards of security, professionalism, and customer care.
BMM Testlabs Chief Executive Officer Martin Storm said, “We take the integrity of our brand and communications seriously. While we thank Amit for his past contributions, we want to make it clear that he no longer represents BIG Cyber, BMM Testlabs, or BMM Innovation Group in any form. Our BIG Cyber solutions business continues to grow under the trusted leadership of Marzia Turrini and our global team of experts.”
The post BMM TESTLABS’ BIG CYBER CLARIFIES LEADERSHIP TRANSITION AND ORGANIZATIONAL OVERSIGHT appeared first on Gaming and Gambling Industry in the Americas.
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