Latest News
Total Deposits Soar 5.5 Times YoY: SOFTSWISS Managed Services Reveal Reactivation Results for 2022
As part of SOFTSWISS Managed Services, the Player Reactivation team deals with players who display a decrease or lack of gaming activity. According to the team performance report, last year the number of reactivated players increased 2.2 times while the total deposits grew 5.5 times against 2021.
In 2022 the Player Reactivation team worked with online casinos whose annual GGR ranged from 100 thousand EUR up to 3.5 million EUR. In total, 2022 showed the following results:
- 13,300 dormant players returned
- 9.58 million EUR accepted as deposits
To deliver such results, the Player Reactivation team made 50,000 calls and sent 30,000 texts via SMS and various communication apps. With the two reach methods compared, the share of the deposits made after the calls was 82%, while the text message input was 18%.
The 2022 data shows that every second targeted player has made a deposit. At the same time, fiat players appear to be more responsive to reactivation activities rather than the crypto audience. It is worth noting that one of the latest trends is personalised bonuses, where the offer is based on a player’s interest and activity level.
Benjamin Umpleby, Founder of Casitsu Casino, comments on the cooperation with the Player Reactivation team: “Out of all the optional services that SOFTSWISS provides, we found that the Player Reactivation team had been providing the most valuable and critical service to date. There are two things that no casino can survive without: volumes and CRM. The Player Reactivation team plays a critical role in our retention scheme. They reliably and autonomously put every effort into reviving players that fell through the cracks and became inactive. They act professionally, use every system at their disposal and deliver measurable results.”
To equip clients with more data, in 2022 the Player Reactivation team introduced automatic monthly reporting. In addition, the team integrated services to quick-check the player messenger status in order to prepare massive data for large reactivation campaigns, and improved player filters to maximise reactivation results.
Danila Novitsky, Player Reactivation Team Lead, comments on the service achievements: “In 2022, the number of our clients increased 2.4 times. In this regard, we’ve strengthened the team with new employees and introduced new types of reactivation – working with large balances and supporting players with failed deposits. This year, we will continue to perfect our service and help clients grow their business not only through reactivation campaigns but also by solving technical issues in making deposits.”
Managed Services leverage their deep industry expertise gained over seven fruitful years in iGaming to offer the SOFTSWISS Casino Platform clients a full cycle of B2C services, ranging from the first line and VIP support to retention, anti-fraud and content management, in addition to reactivation campaigns.
About SOFTSWISS
SOFTSWISS is an international iGaming company supplying certified software solutions for managing gambling operations. The expert team, which counts 1,500+ employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
Powered by WPeMatico
Jani Kontturi Head of Games at SkillOnNet
SkillOnNet and Playtech Strengthen Ties Through Multi-Market Games Expansion
Playtech’s casino and bingo offerings launch in various regulated markets.
SkillOnNet and Playtech have solidified their enduring collaboration with a multi-national launch of Playtech’s top-tier casino and bingo offerings.
The global entertainment brand SkillOnNet has successfully incorporated and unveiled the extensive game collection of the software giant in Portugal and Brazil, with Greece expected to go live soon. A launch in Peru is anticipated shortly as well.
Simultaneously, SkillOnNet has introduced Playtech Bingo through its well-known PlayOJO Bingo brand. Playtech’s advanced iBingo platform is renowned as one of the industry’s most robust and scalable options, providing shared network liquidity, improved player engagement features, and a comprehensive range of bingo variations and progressive jackpots.
The contract encompasses a range of customized, market-oriented marketing initiatives in each region, aimed at showcasing Playtech’s top-rated and most well-known games on SkillOnNet’s premier, TV-promoted brands, including PlayOJO, PlayUZU, and BacanaPlay.
The campaigns aim to boost player acquisition and engagement while enhancing the visibility of Playtech’s leading games in every regulated market. The agreement strengthens the already strong relationship between the two firms, highlighting their mutual emphasis on regulated expansion, high-quality player experiences, and sustainable market growth.
Jani Kontturi, Head of Games at SkillOnNet said: “Portugal, Brazil, Greece and Peru are all strategically important markets for SkillOnNet, and working with Playtech allows us to deliver premium content that resonates with local players while meeting each market’s regulatory requirements.”
Marat Koss, Chief Interactive Gaming Officer at Playtech, commented: “We’re excited to expand our longstanding collaboration with SkillOnNet into new markets and bring our next-gen iBingo platform to new players. The multi-market launch serves as both a strong testament to the quality of our technology and the trust placed in our long-term Bingo strategy. We look forward to continued shared success with a valued partner.”
The post SkillOnNet and Playtech Strengthen Ties Through Multi-Market Games Expansion appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Adam Miles Director of Sales DEGEN Studios
Why the Slot Market Needs to Move Beyond the ‘Safe Middle’
Check out our latest Q&A w/ Adam Miles, Director of Sales, DEGEN Studios
You’ve joined DEGEN as Director of Sales at a key moment for the studio. What drew you to the role?
DEGEN has a very defined identity. It’s not trying to sit in the safe middle of the market, and it’s not trying to be everything to everyone. The games are high-volatility, identity-led and built with a specific player in mind. That makes the commercial proposition much stronger.
In a saturated industry, differentiation isn’t optional. Operators don’t need more generic content. They need studios that understand their audience and can deliver something with character and intent. DEGEN already had that direction, which made the opportunity compelling.
DEGEN positions itself as bold and disruptive. Does that make the sales conversation easier or more challenging?
It makes it clearer. When you have a defined identity, you’re not trying to convince every operator. You’re engaging with those who understand the value of differentiated content and who have player segments that respond to high-volatility, high-impact experiences.
Safe content will always have a place. But there is a significant audience looking for something more intense, more distinctive. Our job commercially is to ensure DEGEN’s portfolio is positioned where it will resonate most.
Transparency around who you are simplifies the conversation, shifting the focus from volume to value.
What are your immediate priorities in the role?
First, strengthening global distribution in a targeted way. It’s not about placing the portfolio everywhere. It’s about aligning with operators and aggregators who understand our positioning and can give the games the right context in their lobbies.
Second, deepening partnerships. We want operators to see DEGEN as a studio with a defined role in their content mix, particularly for high-volatility segments.
Internally, it’s also about feedback. Sales shouldn’t operate in isolation. Performance data, operator insight and market trends need to feed back into roadmap discussions. That loop between commercial and creative teams is essential if you want consistent growth.
DEGEN recently launched the DEGEN Powered initiative. How does that fit into your commercial strategy?
DEGEN Powered expands the conversation beyond individual releases. By partnering with studios like Spin Lab, who share a similar philosophy around player-first, identity-led design, we’re building a broader ecosystem.
It’s not a funding model or a traditional publishing structure; it is a strategic alignment. The studios maintain independence, but the DEGEN Powered banner signals shared values and a commitment to high-impact gameplay.
Commercially, that adds depth. It shows consistency in approach and reinforces the idea that this isn’t a one-off tone, it’s a growing segment of the market.
In such a competitive market, what gives DEGEN a genuine edge?
Most studios will aim for the broadest possible appeal, for DEGEN it’s about audience focus and being intentional. The portfolio is built around clearly defined player behaviours, particularly those who engage with higher volatility and stronger thematic identity.
When you understand who the game is for, your commercial message becomes sharper. Instead of promising universal appeal, you can demonstrate defined appeal backed by performance logic.
Operators are increasingly data-driven. They segment their player bases carefully. When a studio understands that segmentation and builds accordingly, the commercial discussion becomes more credible.
As your role develops, what does success look like for you?
Success is about expanding the brand sustainably. That means entering key markets with the right partners, strengthening our global footprint and ensuring the portfolio performs consistently across different territories.
It’s also about reputation. I want DEGEN to be recognised not just as a creative studio with attitude, but as a reliable commercial partner. A studio that delivers differentiated content and backs it with structured, strategic growth.
If operators associate DEGEN with bold, high-volatility experiences that perform for specific segments, and they trust us to support that with strong partnerships and execution, then we’re on the right path.
Ultimately for me, the role is about scaling the commercial side of the business while protecting what makes DEGEN different.
The post Why the Slot Market Needs to Move Beyond the ‘Safe Middle’ appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Affiliate Succes
Affilka and Gamblers Connect announce media partnership
Gamblers Connect, the award-winning iGaming media and affiliate platform, has announced an official partnership with Affilka, one of the industry’s most trusted affiliate management platforms.
Affilka powers the software behind some of the best-run operator programs in iGaming, offering near real-time tracking and automated reporting that help affiliates and operators operate efficiently and transparently.
Throughout 2026, the two companies will collaborate on a range of initiatives, including data-driven content and localized market insights, with the shared goal of helping players make informed decisions while supporting operators in building sustainable and trustworthy affiliate relationships.
Gjorgje Ristikj, Founder of Gamblers Connect, said:
“Our partnership ensures that operators running on Affilka’s platform are recognised across our network for meeting higher operational standards. Prompt payouts, fair tracking, and robust anti-fraud measures aren’t optional extras — they are the baseline we expect from any brand we recommend to our community.”
The post Affilka and Gamblers Connect announce media partnership appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
-
Agilysys Inc7 days agoWinford Resort & Casino Manila Philippines Deploys Agilysys Hospitality Technology to Elevate Operations and Service
-
Africa7 days agoBooming Games teams up with Agreegain to power continued African growth
-
Canada7 days agoWazdan launches Green Brick Labs partnership via Maverick Games to expand Ontario reach
-
Australia6 days agoRegulating the Game Global Awards: First-Ever Winners Announced
-
Asia7 days agoGodLike Esports’ gaming creator Sharkshe unveils upgraded gaming room powered by Red Bull
-
Africa7 days agoHollywoodbets to deploy ClearStake’s ID by Bank for improved player verification
-
Asia6 days agoPG Soft revealed as Title Sponsor for Global Game Connect 2026
-
AGCO5 days agoCanada’s Ontario iGaming Market in 2026: Advertising Rules, Self-Exclusion and the Next Phase of Regulation



