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Support Manager promotion at ITL UK

Published

4 years ago

March 7, 2022

Reading Time: 2 minutes

Innovative Technology (ITL) have announced an internal promotion for one of their long-standing employees James Beswick, who takes on a managerial role in Customer Support. James, who previously held the position of Lead Engineer, started his new role at the beginning of the year. He has been with the cash handling business for nearly 8 years, bringing a wealth of experience and knowledge to this new position.

Commenting on his progression at ITL James said, “I joined August 2014 on the graduate programme and have since worked my way up to Engineer, Lead Engineer and now Support Manager. I have primarily worked with our retail products having started with the NV200 banknote validator with TEBS – a Tamper Evident Bag System for cash-in-transit operations, whereI was part of first line support giving technical advice and working with the development teams to integrate these new products into devices. I then took on support responsibility for the North America market and spent a lot of time out in the States. As ITL grew, we took on dedicated support engineers in the US, so I was able to focus more on new products and improving technical infrastructure and integration tools for customers.”

Commenting on his promotion, Andy Bassam VP of Customer Support said, “I am delighted that James has been promoted to Support Manager taking accountability for our retail and kiosk customers. He primary responsibilities with be to ensure new products have the required software and hardware to speed up customer integration times and he will be influential in helping the sales team grow our retail business. James has already established good relationships with some of our key customers and he will look to further develop these to extend the use of our retail product range.”

James continued, “I am delighted with my promotion, and I am looking forward to taking the retail side of the business to the next level, ensuring that customer integration is quick and easy with a solution that retailers are happy with. We have made significant investment in our retail product range and have some exciting new products coming through that will allow us to break into new areas in this important sector. Personally, I’m excited about the opportunity to work with key customers in other regions that I haven’t before such as South America and Asia. Further developing my team to progress their skills and ensure our customers get the highest level of support is also something I am keen to focus on.”

Concluding Andy said, “This management role suits James’ skill set and personality. He already has a great working relationship with the rest of the technical support team plus a strong understanding of the technical requirements of the retail market and I am sure he will flourish in this next step in his ITL career.”

Aztec Spell – Hold & Hit 3x3

Spinomenal releases Aztec Spell – Hold & Hit 3×3

Published

4 minutes ago

June 4, 2026

Wladimir P.

spinomenal-releases-aztec-spell-–-hold-&-hit-3×3

Spinomenal has released Aztec Spell – Hold & Hit 3×3, adding a new Hold & Hit title to its slots portfolio.

The game runs on a 3×3 reel set and uses the Quetzal Bird as the Wild, substituting for all symbols except Bonus symbols. Two special Bonus symbols drive the main feature: Bonus symbols can land only on reels one and three, while Bonus Collect can land only on reel two.

The Bonus Game triggers when Bonus Collect lands alongside one or more Bonus symbols. Triggering symbols lock and the feature starts with three spins; during the feature only Bonus and Bonus Collect symbols can appear. Each spin can award multipliers of x1, x2, x5, x7, x10, and x15, and the round ends after three spins without a win or when total collected winnings reach the max x5000 multiplier.

Spinomenal said Grand, Major, Minor, and Mini in-game jackpot symbols can appear during the feature and pay immediately. A Bonus Blast feature can also trigger randomly to add extra Bonus and Bonus Collect symbols, and Spinomenal said Bonus Collect can still collect values even if it lands without starting the Bonus Game.

Spinomenal CO-CEO, Omer Henya commented: “Aztec Spell – Hold & Hit 3×3 casts players into a mysterious jungle on the hunt for Aztec riches enhanced by some cool gameplay features. The titles’s beautiful visuals and proven Hold & Hit mechanics come together perfectly to give players an experience for the ages.”

The post Spinomenal releases Aztec Spell – Hold & Hit 3×3 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Anthony Keen

Hard Rock Workers in Virginia Join Teamsters

Published

4 minutes ago

June 4, 2026

GamingAmericas.com

hard-rock-workers-in-virginia-join-teamsters

A group of 221 table games dealers and dual rates at Hard Rock Hotel & Casino Bristol have voted to join Teamsters Local 519. They’re seeking a fair first contract that includes higher wages, improved benefits, and a strong voice on the job.

“Dealers and dual rates are the backbone of the gaming floor, and when they stand together, they have the power to win real improvements on the job. It was the best decision to choose the Teamsters, and we’re proud to support them as they move forward in securing a fair first contract,” said Tommy Blitsch, Director of the Teamsters Convention, Trade Show, and Casino Division.

The dealers are responsible for operating table games such as blackjack, roulette, and poker. They manage the games, handle chips and payouts, and ensure games are conducted fairly and efficiently.

“It was a team effort from start to finish, and we had the best team to fight for representation, including our organizer, Marty Hinch. At the drop of a hat we were ready to support this group in their effort to join the Teamsters. Their determination carried over, and they’re going to reap the benefits,” said Wes Trotterchaud, President of Local 519.

“Choosing to join the Teamsters was about securing respect, stability, and a voice on the casino floor. We’re ready to negotiate a contract that reflects the hard work we do every day,” said Anthony Keen, a table games dealer/dual rate and proud new member of Local 519.

Nationwide, the Teamsters represent nearly 6000 members at casinos and casino hotels.

Founded in 1903, the International Brotherhood of Teamsters represents 1.3 million hardworking people in the US, Canada, and Puerto Rico.

The post Hard Rock Workers in Virginia Join Teamsters appeared first on Americas iGaming & Sports Betting News.

GBO PWO

REEVO Announces New Partnership with GBO PWO

Published

1 hour ago

June 4, 2026

Wladimir P.

reevo-announces-new-partnership-with-gbo-pwo

REEVO has announced a new partnership with GBO PWO, marking a major milestone in REEVO’s expansion within the Italian market. Through this collaboration, REEVO’s in-house games will be available across leading brands including Lottomatica, Goldbet and Planetwin, significantly strengthening REEVO’s reach in one of Europe’s most established regulated markets.

This partnership represents a key step in REEVO’s growth strategy, reinforcing its presence in Italy by connecting its content with some of the most recognised and widely used platforms in the region. By integrating with GBO’s extensive network, REEVO continues to scale its distribution while delivering high-quality gaming experiences to a broader player base.

GBO PWO offers access to one of the most established gaming ecosystems in Italy, combining strong brand recognition, nationwide reach and deep digital expertise. Backed by Lottomatica Group, Italy’s largest public gaming group, GBO PWO plays a central role in delivering innovative and reliable entertainment across the market.

For REEVO, this collaboration highlights its ability to partner with major industry players and deliver content at scale through trusted and high-performing platforms.

Karl Grech, Head of Business Development at REEVO, said: “Partnering with GBO PWO is a major milestone for REEVO and a significant step in strengthening our presence in the Italian market. Bringing our games to leading brands like Lottomatica, Goldbet, and Planetwin allows us to reach a wide and highly engaged audience. This collaboration reflects our focus on expanding through strong partnerships and delivering content that performs across some of the most competitive and regulated markets in the industry.”

The post REEVO Announces New Partnership with GBO PWO appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.