Latest News
Support Manager promotion at ITL UK
Innovative Technology (ITL) have announced an internal promotion for one of their long-standing employees James Beswick, who takes on a managerial role in Customer Support. James, who previously held the position of Lead Engineer, started his new role at the beginning of the year. He has been with the cash handling business for nearly 8 years, bringing a wealth of experience and knowledge to this new position.
Commenting on his progression at ITL James said, “I joined August 2014 on the graduate programme and have since worked my way up to Engineer, Lead Engineer and now Support Manager. I have primarily worked with our retail products having started with the NV200 banknote validator with TEBS – a Tamper Evident Bag System for cash-in-transit operations, whereI was part of first line support giving technical advice and working with the development teams to integrate these new products into devices. I then took on support responsibility for the North America market and spent a lot of time out in the States. As ITL grew, we took on dedicated support engineers in the US, so I was able to focus more on new products and improving technical infrastructure and integration tools for customers.”
Commenting on his promotion, Andy Bassam VP of Customer Support said, “I am delighted that James has been promoted to Support Manager taking accountability for our retail and kiosk customers. He primary responsibilities with be to ensure new products have the required software and hardware to speed up customer integration times and he will be influential in helping the sales team grow our retail business. James has already established good relationships with some of our key customers and he will look to further develop these to extend the use of our retail product range.”
James continued, “I am delighted with my promotion, and I am looking forward to taking the retail side of the business to the next level, ensuring that customer integration is quick and easy with a solution that retailers are happy with. We have made significant investment in our retail product range and have some exciting new products coming through that will allow us to break into new areas in this important sector. Personally, I’m excited about the opportunity to work with key customers in other regions that I haven’t before such as South America and Asia. Further developing my team to progress their skills and ensure our customers get the highest level of support is also something I am keen to focus on.”
Concluding Andy said, “This management role suits James’ skill set and personality. He already has a great working relationship with the rest of the technical support team plus a strong understanding of the technical requirements of the retail market and I am sure he will flourish in this next step in his ITL career.”
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iGaming
When Dreams Become Reality: How WinSpirit’s “Wish Express” Reunited a Family After 11 Years
As the holiday lights dim and the New Year takes flight, one story in the iGaming world proves that magic isn’t just for children. WinSpirit Casino has officially concluded its Wish Express campaign — a seasonal initiative that evolved from a standard promotion into a profound celebration of human connection.
Returning to the Magic of Childhood
The core idea of “Wish Express” was simple yet daring: in a world of practical goals and data-driven results, when was the last time you let your “inner child” truly dream? WinSpirit invited its community — from players and streamers to game providers and partners — to step away from spreadsheets and strategy to write a literal letter to Santa.
What started as a simple idea quickly grew into something much more meaningful. Inspired by childhood nostalgia, Wish Express brought back the excitement of sending dreams to the North Pole, thoughtfully reimagining that familiar experience for the digital age.
A Community United by Sincerity
The response was overwhelming. Over 2,000 unique wishes flooded the “Wish Express” headquarters. The campaign saw a staggering 169% increase in social media reach and a 76% boost in engagement, proving that sincerity is the most powerful currency in modern branding.
The project received unexpected support from industry giants. Major game providers like Gamebeat, Mascot, 1spin4win, and Zillion joined the journey, sharing their own festive dreams on social media. This cross-industry participation turned the “Wish Express” into a collective movement, blurring the lines between “business” and “community.”
From Disneyland to Backyard Concerts
While the campaign offered rewards for participation, the highlight was the community voting process. WinSpirit narrowed down the entries to the most heartwarming stories, letting the public decide on the most inspiring dreams. The community-voted winners received 100 Free Spins.
The wishes were a mosaic of human desires:
- A parent longing to see the joy in their children’s eyes at Disneyland.
- Someone wishing for a global “chain of kindness.”
- A gamer wanting to share a PlayStation 5 with their kids.
- Whimsical dreams of private backyard concerts and world travels.
The Real-Life Reunion
The most touching moment of the campaign came when WinSpirit reviewed a wish from a player who hadn’t seen their mother, grandmother, and aunt in 11 years. The distance and life’s obstacles had kept them apart for over a decade, making a family Christmas feel like an impossible dream.
Moving beyond digital rewards, WinSpirit stepped in to play the role of Santa’s helper. They covered the full cost of round-trip flights, making the long-awaited reunion a reality. For the first time in 11 years, the player celebrated the holidays in the warm embrace of their family.
“We believe that a reunion with family is the greatest gift one can receive at Christmas,” a WinSpirit representative noted. By fulfilling this wish, WinSpirit showed that behind every spin lies a team that truly cares.
A New Standard for Engagement
“Wish Express” has set a new benchmark for how iGaming brands can interact with their audience. It wasn’t just a campaign; it was a reminder that magic still exists when a brand chooses to listen. As the “Wish Express” returns to its station, it leaves behind a community that is not only more engaged but more connected through shared hope and the belief that sometimes, dreams really do come true.
In a competitive industry, WinSpirit has shown that emotional connection isn’t a ‘nice extra’ — it’s a strategic advantage. This campaign didn’t just win hearts. It built trust, visibility, and a deeper relationship with the community.
The post When Dreams Become Reality: How WinSpirit’s “Wish Express” Reunited a Family After 11 Years appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Betinia
Diego Simeone Named Official Ambassador for Betinia and CampoBet
Betinia and CampoBet have announced Diego Simeone as their official ambassador, a move that places one of football’s most recognisable and influential leaders at the heart of both brands’ campaigns.
Simeone is celebrated globally for his winning mindset, discipline, and intensity. Since becoming the manager of Atlético de Madrid in 2011, the Argentine coach has cemented his reputation as one of modern football’s elite, guiding the club to two LaLiga titles. He also had a stellar career as a player, earning over 100 caps for Argentina.
Players of Betinia’s football manager game can test their tactical thinking and advance through a journey that rewards progress. Simeone will help strengthen Betinia and CampoBet’s position with a clear, football-led story that affiliates can activate across content, SEO, social, email and performance media.
Betinia’s five-tier VIP loyalty journey is also built around the idea of progression, mirroring a football career path from Beginner to Amateur, Professional, World Class, and ultimately Legend. This structure gives affiliates an additional retention-led narrative to work with, supporting longer player lifecycles and stronger value beyond the first conversion.
“Diego Simeone is the kind of figure audiences recognise instantly, and that recognition translates into stronger storytelling and higher intent traffic,” said Aviv, Head of Affiliate “Our role is to help partners turn this announcement into measurable performance. We are rolling out updated creative packs, campaign angles and landing page flows designed to lift conversion, while keeping every activation aligned with local requirements.”
2RBO Affiliates combine flexible commission models with a no-negative-carryover policy to help partners scale with confidence. Affiliates also benefit from transparent, real-time reporting, innovative tracking tools, and proactive compliance support, alongside partner loyalty initiatives including personalised account management, exclusive incentives, and VIP networking events.
About 2RBO Affiliates
2RBO Affiliates is a high-performance affiliate programme representing numerous iGaming brands including Betinia and, CampoBet. Built on an advanced platform, the programme combines modern gamification features, flexible commission models, and a no negative carryover policy to help maximise partner profitability. With transparent reporting, innovative tracking tools, and a strong focus on partner support and compliance, 2RBO Affiliates delivers scalable growth and long-term collaboration across competitive markets.
Contact
2RBO Affiliates
https://www.2rbo.com/#team
The post Diego Simeone Named Official Ambassador for Betinia and CampoBet appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
Vegangster’s Scroll & Play Adds Queue to Streamline Game Discovery
Platform provider Vegangster has introduced a new queue mechanic to its Scroll & Play video feed, giving players a faster and more flexible way to discover and launch games.
Scroll & Play already offers a continuous feed of short, autoplaying previews that help players explore new titles quickly. With the new queue feature, players can add several games from the feed to a personal list, open them in advance, and move between them without waiting for each title to load again.
The queue removes the final layer of friction between discovery and gameplay. Players can build a shortlist as they scroll, load the games they want to try, and switch between them instantly. Imagine making a spin in one game, swiping, and making a spin in another without loading times. The result is a smoother path from curiosity to action, especially for mobile users who prefer quick, uninterrupted interactions.
Early operator tests show that players tend to queue newly discovered titles more often than familiar ones, indicating that the mechanic supports broader catalogue exploration and helps surface games that are usually overlooked.
Michael Oziransky, Chief Product Officer at Vegangster, said:
“Scroll & Play works because it matches how people already consume content. The queue removes the last bit of friction, letting players build a shortlist as they scroll and jump straight into play. Early feedback from operators shows it’s particularly effective at surfacing catalogue depth.”
The queue update is part of Vegangster’s ongoing work on social-style UX patterns inside its casino stack, following recent enhancements to Stories, in-feed promotions, and dynamic video placements.
Operators can try the new queue mechanic at ICE Barcelona, Fira Barcelona Gran Via, 19–21 January 2026, with live Scroll and Play demos available at stand 1E20.
About Vegangster
Vegangster provides a full-stack iGaming platform engineered for speed, scalability, and operator control. Its turnkey, white-label, and sweepstakes solutions integrate casino and sportsbook content, payments, CRM, compliance, and social features into a single mobile-first system. With Vegangster, operators can launch quickly and scale with confidence.
Press contact
Romans Kozlovskis
Senior Content & PR Manager
Vegangster
[email protected]
The post Vegangster’s Scroll & Play Adds Queue to Streamline Game Discovery appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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