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Support Manager promotion at ITL UK

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Innovative Technology (ITL) have announced an internal promotion for one of their long-standing employees James Beswick, who takes on a managerial role in Customer Support. James, who previously held the position of Lead Engineer, started his new role at the beginning of the year. He has been with the cash handling business for nearly 8 years, bringing a wealth of experience and knowledge to this new position.

Commenting on his progression at ITL James said, “I joined August 2014 on the graduate programme and have since worked my way up to Engineer, Lead Engineer and now Support Manager. I have primarily worked with our retail products having started with the NV200 banknote validator with TEBS – a Tamper Evident Bag System for cash-in-transit operations, whereI was part of first line support giving technical advice and working with the development teams to integrate these new products into devices. I then took on support responsibility for the North America market and spent a lot of time out in the States. As ITL grew, we took on dedicated support engineers in the US, so I was able to focus more on new products and improving technical infrastructure and integration tools for customers.”

Commenting on his promotion, Andy Bassam VP of Customer Support said, “I am delighted that James has been promoted to Support Manager taking accountability for our retail and kiosk customers. He primary responsibilities with be to ensure new products have the required software and hardware to speed up customer integration times and he will be influential in helping the sales team grow our retail business. James has already established good relationships with some of our key customers and he will look to further develop these to extend the use of our retail product range.”

James continued, “I am delighted with my promotion, and I am looking forward to taking the retail side of the business to the next level, ensuring that customer integration is quick and easy with a solution that retailers are happy with. We have made significant investment in our retail product range and have some exciting new products coming through that will allow us to break into new areas in this important sector. Personally, I’m excited about the opportunity to work with key customers in other regions that I haven’t before such as South America and Asia.  Further developing my team to progress their skills and ensure our customers get the highest level of support is also something I am keen to focus on.”

Concluding Andy said, “This management role suits James’ skill set and personality. He already has a great working relationship with the rest of the technical support team plus a strong understanding of the technical requirements of the retail market and I am sure he will flourish in this next step in his ITL career.”

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Danske Spil

S Gaming lands in Denmark with Danske Spil

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S Gaming, the sustainable provider of high entertainment slot games for casual players, has entered the Danish market for the first time via a breakthrough partnership with tier one operator, Danske Spil.

Under the deal, one of S Gaming’s most popular slots – Triple 777 Jackpot has now launched to players at Danske Spil Casino, which is powered by Entain.

Denmark promises to be a successful market for S Gaming, whose slots have been developed with a fun-first ethos, with a focus on striking design and where the bonus features are always visible on screen to really ramp up the anticipation of each spin.

Danske Spil players that favour more traditional slot machines can take on Triple 777 Jackpot, a modern twist on the classic 777 theme with plenty of neon action.

The Triple 777 feature is always on screen to build anticipation, but is locked until a spin lands three Bonus 777 symbols. This unlocks the feature with on spin awarded, giving players a shot at the 500x Jackpot prize.

Free Spins are also up for grabs with seven Free Games awarded when three Scatters land in the base game.

Charles Mott, CEO and Founder at S Gaming, said: “Making our move into Denmark with a tier one operator of the calibre of Danske Spil, and on an exclusive basis, is a strong signal as to how popular our games have become. 

“Danske Spil is one of the top online casino brands in the country, having been the first to enter the regulated Danish market, and has since become a firm player favourite. 

“Through S Gaming titles such as Triple 777 Jackpot, Danske Spil can excite and entertain its players like never before. 

“S Gaming is all about fun and sustainability, and helping operators put players on the edge of their seats but in a way that’s responsible and sustainable. 

“This is a big deal for S Gaming, but one that brings just as much value to Danske Spil, Entain and the players of Denmark.” 

Simon Hoffmann RiisSenior Partnerships & Insights Manager at Danske Spil added: “From day one, we have prioritised offering our players high-quality content from a wide range of providers, and this partnership with S Gaming is a clear reflection of that ambition.

“S Gaming stands out through its focus on sustainable entertainment, creating games that resonate strongly with casual players while still delivering engaging experiences for more seasoned audiences.

“The launch of Triple 777 Jackpot has delivered a very strong start, and we are excited about the potential ahead as we continue to develop the partnership and bring even more engaging experiences to our players together.”

The post S Gaming lands in Denmark with Danske Spil appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Finalists Announced for Inaugural Regulating the Game Global Awards Following Strong Global Engagement

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Regulating the Game has today announced the finalists for the inaugural RTG Global Awards, following an exceptional level of interest, nominations and engagement in the first year of the program.

The Global Awards were established to recognise regulatory and sector leadership, stewardship, and excellence across gambling policy and regulation, safer gambling, compliance, technology, and community outcomes – acknowledging the role these disciplines play in underpinning integrity, public confidence, and sustainable sector development. The breadth and quality of submissions received in the inaugural year has confirmed a strong appetite for recognition that is rigorous, independent, and grounded in demonstrable, real-world impact.

Among the finalists confirmed this year are a number of individuals and organisations recognised for leadership and impact within their respective categories, including Dr Eugenia Chidhakwa (Lotteries and Gaming Board, Zimbabwe), Rob Annable (Picklebet) and Duncan Garvie (BetBlocker) for community impact; Dominic Monti (Wests Illawarra), Nathan Hinde (PointsBet) and Sue Pemberton (Parramatta Leagues Club) for compliance excellence; Michael Simone (Bankstown District Sports Club) and Vicki Le (Cabravale Club Resort) as emerging leaders; Chris Dimou (Parramatta Leagues Club), Gaming Laboratories International and Danny Munk (Wests Illawarra) for leadership voice; and CherryHub and KONAMI Australia recognised in the RegTech category as well as Crown PlaySafe, Parq Casino and The Star Entertainment Group for safer gambling champion.

Finalists have now been confirmed across all six categories. The full list of finalists will be available on the Regulating the Game Global Awards website.

Finalists were shortlisted across six award categories following independent assessment by a judging panel comprising senior leaders with deep expertise spanning regulation, law, integrity, governance and responsible gambling:

  • Don Hammond, Chief Executive Officer, Leagues Clubs Australia
  • Jamie Nettleton, Former President, International Masters of Gaming Law and Partner, Addisons
  • Khalid Ali, Chief Executive Officer, International Betting Integrity Association (IBIA)
  • Tracy Parker, Senior Vice-President – Accreditation, Advisory and Insights, Responsible Gambling Council (Canada)

The composition of the panel reflects the cross-sector perspective required to assess excellence in a complex and increasingly scrutinised regulatory environment, bringing together domestic and international insight across public policy, legal frameworks, integrity assurance and harm prevention.

RTG Founder and Principal at Vanguard Overwatch, Paul Newson, said the inaugural Global Awards reflected a growing appetite for recognition grounded in substance and sector contribution:

“The response to the first year of the Global Awards shows there is a clear place for recognition that goes beyond profile or promotion. These Awards are about surfacing leadership and stewardship – the people, organisations and solutions that are lifting standards, shaping practice and contributing to better sector and community outcomes.”

“The independence and calibre of the judging panel has been central to that credibility.”

The RTG Global Awards Gala Dinner will be held as a flagship networking event within the Regulating the Game program. Tickets are available separately, enabling colleagues, finalist teams, and sector stakeholders who may not be attending the full conference to join the Awards evening. Further information on conference registration and Global Awards Gala Dinner tickets is available via the Regulating the Game website.

The post Finalists Announced for Inaugural Regulating the Game Global Awards Following Strong Global Engagement appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Juan Lozano Commercial Manager at Spadegaming

Spadegaming joins QTech Games to enhance its premium suite

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QTech Games, the top game aggregator for all emerging markets, has signed a new partnership with Spadegaming, allowing its platform clients to gain access to an additional diverse catalogue.

As a prominent entity in the igaming sector, Spadegaming is known for providing a diverse range of content – led by its collection of fish-shooter games. These games showcase a fresh array of high-stakes surprises and fluctuations across the volatility spectrum, now included in a progressive portfolio offered to QTech Games and its clients.

Spadegaming’s high-quality content collection, showcasing engaging digital games, now aligns perfectly with other innovative studios like Evolution and TaDa Gaming, offering QTech partners and their players an unmatched selection of culturally diverse slots.

The deal naturally expands Spadegaming’s global presence, focusing on emerging markets from Africa to Latin America, and generating new revenue sources. In recent years, QTech has emerged as the quickest-growing aggregator in expanding markets, providing the most comprehensive gaming portfolio tailored to each area, featuring native mobile applications, robust reporting and marketing tools, along with round-the-clock support in local languages.

Juan Lozano, Commercial Manager at Spadegaming, said: “Holding the Malta Gaming Authority (MGA) license for nearly ten years, and being one of the first Asiatic companies to do so, means our products and services are well established in the gaming industry. Entering into this agreement with QTech Games tracks our core strategy to fully leverage our reach, as we look forward to seeing how new audiences embrace our content.”

Philip Doftvik, QTech Games’ CEO, added: “It’s another ringing endorsement for our platform to have integrated more premium content from Spadegaming. They’re a dynamic supplier that offers some exciting localised games, above all in the fish-shooting category which has long reigned supreme in Eastern markets. With their signature features and high-octane gameplay, we’re now confident of taking this portfolio into new markets, continuing to raise the bar and shape a fresh experience for global players. We can’t wait to see how these games perform across a range of untapped markets which, in many cases, break new ground for Spadegaming.”

The post Spadegaming joins QTech Games to enhance its premium suite appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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