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SOFTSWISS Managed Services Launch Player Reactivation Services

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The SOFTSWISS Managed Services is expanding its structure with the launch of a new service – Player Reactivation. The service soft-launched in 2021 for a few clients and showed excellent results working with dormant and inactive players. The Player Reactivation service is now available to all SOFTSWISS Online Casino Platform clients.

The Player Reactivation team’s services are available in three languages: Russian, English and German. The new Managed Services department is responsible for dealing with players who, for one reason or another, display a decrease in gaming activity or lack of it. In this case the Player Reactivation team uses calls, SMS and messengers to re-engage players. 

In addition, the Player Reactivation Service helps players who might be having technical issues with making a deposit. If more than two weeks pass since a user played last, the Player Reactivation staff can also contact the account holder. The same applies to players who have made a large withdrawal. 

The Player Reactivation is part of the SOFTSWISS Managed Services which also includes:

  • First Line Support, which handles player requests and responds to chat and email queries around the clock. 
  • Player Retention email marketing service to increase player loyalty and engagement.
  • VIP Player Support that pays special attention to the biggest clients.
  • Anti-Fraud Support, providing dedicated verification and fraud prevention.

“We always strive for a better interaction with players, which allows our clients not to worry about emerging issues and to focus on the development of their business. This is why each SOFTSWISS Managed Services department is clearly aware of its responsibilities. This makes it possible to interact with the players as efficiently as possible and not to spread ourselves too thin in the process. As the number of clients and requests grew, we realised that having a separate team dedicated to player reactivation would help us concentrate on players the client had already acquired. We understand how important this part of the player pool is, so the focus of the Player Reactivation team is a targeted and personalised approach to each player”, commented Artyom Rudakov, Deputy Head of B2C.

 

About SOFTSWISS

SOFTSWISS Managed Services work in combination with SOFTSWISS Products to deliver additional value to iGaming operators and players alike. Managed Services include First Line Player Support, Dedicated Anti-Fraud Support, VIP Player Support, Player Retention, and Player Reactivation.

SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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América Latina

Las diferencias locales de Argentina representan tanto un desafío como una oportunidad para el sector del iGaming

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El crecimiento del iGaming en Argentina ha posicionado al país como uno de los mercados más dinámicos de América Latina. Sin embargo, detrás de esta expansión existe un desafío que está cobrando cada vez más relevancia para los operadores: adaptarse a un mercado donde cada provincia presenta diferentes requisitos regulatorios, condiciones operativas y dinámicas comerciales.

A diferencia de muchos otros mercados de la región, Argentina no opera bajo un único marco regulatorio. Cada jurisdicción establece sus propios requisitos, procesos de licenciamiento y condiciones de operación, lo que obliga a los operadores a adaptarse constantemente a diferentes realidades dentro de un mismo país.

Para OKTO PAYMENTS, proveedor de infraestructura de pagos y servicios financieros para industrias digitales complejas y reguladas, estas particularidades locales representan tanto un desafío como una oportunidad. A medida que el mercado evoluciona, los operadores deben encontrar formas de escalar de manera eficiente manteniendo la consistencia en entornos operativos cada vez más diversos.

“Durante años, el crecimiento fue el principal objetivo de la industria. Hoy, el desafío radica en cómo escalar eficientemente en un mercado donde cada jurisdicción puede presentar distintos requisitos, expectativas y dinámicas operativas”, señaló André Boesing, gerente general para South LatAm de OKTO PAYMENTS.

A medida que el mercado continúa madurando en las distintas provincias, los operadores enfrentan crecientes exigencias en materia de transparencia, trazabilidad y control operativo. La capacidad de adaptarse a requisitos regulatorios y operativos diversos se está convirtiendo en un factor cada vez más importante para lograr un crecimiento sostenible.

Como resultado, la capacidad de coordinar múltiples proveedores, métodos de pago y procesos operativos se ha vuelto cada vez más estratégica para los operadores que buscan ampliar su presencia en todo el país manteniendo una experiencia de usuario consistente.

“Los usuarios esperan una experiencia simple y fluida independientemente del lugar donde jueguen. Pero detrás de esa experiencia existe una creciente complejidad operativa que los operadores deben gestionar eficientemente a medida que se expanden a diferentes jurisdicciones”, agregó Boesing.

A medida que los operadores amplían sus operaciones en múltiples jurisdicciones, gestionar distintos proveedores de pago, métodos de pago y requisitos operativos se vuelve cada vez más complejo. Capacidades como la orquestación de depósitos y retiros, la gestión de tesorería y liquidez, y los procesos de liquidación eficientes están emergiendo como habilitadores críticos para este crecimiento. Al permitir que los operadores centralicen múltiples conexiones de pago a través de una única capa de infraestructura, mejoren la visibilidad de la liquidez y optimicen los procesos de liquidación, estas capacidades ayudan a reducir la complejidad, fortalecer el control operativo y respaldar una experiencia de usuario fluida en diferentes mercados.

“En muchos casos, la infraestructura pasa desapercibida hasta que algo sale mal. Sin embargo, en mercados altamente fragmentados como Argentina, la capacidad de gestionar múltiples proveedores, mantener la consistencia operativa y adaptarse rápidamente a los requisitos locales puede convertirse en una ventaja competitiva en sí misma. En OKTO PAYMENTS llamamos a esto ‘jugar de una manera diferente’: competir no solo a través de productos y servicios, sino también mediante la resiliencia operativa y la capacidad de adaptación”, explicó Boesing.

Para OKTO PAYMENTS, la evolución del mercado argentino demuestra que el éxito a largo plazo dependerá no solo de atraer usuarios, sino también de la capacidad de operar eficientemente en entornos cada vez más complejos.

“Los operadores mejor posicionados para alcanzar el éxito a largo plazo serán aquellos capaces de combinar crecimiento, control operativo y adaptabilidad. La infraestructura financiera ya no es simplemente una capa de soporte tecnológico; se está convirtiendo en una ventaja estratégica en mercados cada vez más sofisticados”, concluyó Boesing.

OKTO PAYMENTS trabaja con operadores que navegan el escenario multijurisdiccional de Argentina para simplificar las operaciones de pago mediante una única capa de orquestación para depósitos y retiros instantáneos, gestión de tesorería y liquidez.

The post Las diferencias locales de Argentina representan tanto un desafío como una oportunidad para el sector del iGaming appeared first on Americas iGaming & Sports Betting News.

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Bigger Piggy Bank Super Wheel

Inspired rolls out Bigger Piggy Bank Super Wheel and Cops ‘n’ Robbers Smash ‘N’ Grab

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Two new online slot titles go live across the UK and Malta iGaming markets, including a Player Link community mechanic.

Inspired Entertainment, Inc. has launched two new online slot titles—Bigger Piggy Bank Super Wheel™ and Cops ‘n’ Robbers Smash ‘N’ Grab™—now available across the UK and Malta iGaming markets.

The company said Bigger Piggy Bank Super Wheel combines its Bigger Piggy Bank™ series with Player Link™ and a “Super Wheel” community feature. The title includes cash collection mechanics, a Free Spins Bonus and shared wheel prizes.

Cops ‘n’ Robbers Smash ‘N’ Grab brings back the Cops ‘n’ Robbers franchise with a 243-ways setup and multiple bonus mechanics. Inspired said the game includes Free Spins, Wheel Bonuses and random reel modifiers, plus optional features including Fortune Bet, Bonus Buy, Fortune Spins and Gamble, and a choice of volatility profiles.

Claire Osborne, Managing Director of Interactive at Inspired Entertainment, said: “We’re always looking for new ways to evolve proven mechanics and themes that resonate most with players, and these two releases do exactly that. Bigger Piggy Bank Super Wheel offers a fresh social-style dynamic through Player Link, creating anticipation that builds beyond the individual player experience, while Cops ‘n’ Robbers Smash ‘N’ Grab brings one of our most recognisable game franchises back with more action, features and entertainment. Together, this duo offers operators two distinctive titles that combine proven gameplay with strong engagement potential and broad market appeal. Whether it’s smashing Piggy Banks or cracking safes, these games are built to keep players coming back for more.”

The post Inspired rolls out Bigger Piggy Bank Super Wheel and Cops ‘n’ Robbers Smash ‘N’ Grab appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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eSports

Sportradar flags AI, payments and integrity as World Cup 2026 pressure points in LatAm

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Sportradar is positioning the 2026 World Cup (June 11 to July 19, 2026), hosted across the United States, Canada, and Mexico, as a major acquisition moment for Latin American sportsbooks—while warning that the expanded tournament format will raise operational and risk demands. In a “World Cup Report 2026,” the company highlights a 48-team field, 104 matches and a “favorable time zone” for Latin American audiences as factors likely to drive spikes in deposits and in-play betting activity.

The report cites the tournament organizer’s projection of approximately 6 billion engagements across traditional TV, streaming, digital platforms, and public screenings, with streaming and mobile consumption expected to represent over 30% of total audience. Sportradar also points to broader consumer intent data it references: around 60% of consumers plan to bet online or via mobile apps during the tournament, including nearly 19% who plan to bet for the first time.

Operationally, Sportradar argues the expanded match schedule increases exposure: “More matches mean more in-play betting windows, greater liability exposure, and higher volatility.” It also frames payments and product depth as differentiators, citing Brazil’s PIX instant payment system as an example of local rails shaping user expectations and internal efficiency, and pointing to growth in Parlays and Bet Builders among its operator partners.

On market context, the report highlights Brazil entering “its first full event cycle under a licensing framework,” stating the regulated market generated R$37 billion (approximately US$ 7.3 billion) in gross gaming revenue in 2025. It adds that Brazil is projected to account for approximately 10% of global betting handle during the tournament.

Sportradar’s recommended strategy centers on three pillars—enhanced betting experience, deeper fan engagement, and “an ecosystem of uncompromising integrity”—with artificial intelligence positioned as the cross-cutting enabler. The company says its Universal Fraud Detection System (UFDS AI) analyzes “over 30 billion odds movements” annually from more than 600 operators, and claims modern manipulation trends are concentrated in live betting, stating approximately 89% of cases target in-play markets. It also says that in 2025, “AI drove a 56% increase in detections.”

The post Sportradar flags AI, payments and integrity as World Cup 2026 pressure points in LatAm appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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