Australia

MULTICULTURAL SERVICE SPEAKS GAMBLING HARMS

Published

4 years ago

January 21, 2022

Reading Time: 2 minutes

A new service provider has been appointed to support the provision of multicultural services for the Office of Responsible Gambling’s flagship GambleAware program.

Western Sydney Local Health District (WSLHD) is now working with GambleAware Providers to deliver culturally appropriate counselling and support services for people experiencing gambling harm across NSW’s diverse communities.

WSLHD have more than 20 years’ experience delivering multicultural services through the Transcultural Mental Health Centre and previously operated the state-wide Multicultural Problem Gambling Service.

WSLHD Chief Executive Graeme Loy said: “We’re looking forward to working with all GambleAware Providers across NSW to build capacity to support multicultural communities and deliver culturally appropriate services.

“Our goal is to ensure that anyone who needs help can speak to someone in the language they are most comfortable with, and who understands both their culture and community.”

The GambleAware multicultural service complements the NSW Government’s broader GambleAware program, which provides free and confidential counselling to anyone in NSW experiencing gambling harm.

Office of Responsible Gambling Director, Natalie Wright, said that gambling issues affect all communities in NSW, particularly those from culturally diverse backgrounds, and everyone should be supported when facing gambling harm.

“It’s important that our services can reach everyone who needs them,” said Ms Wright.

“No matter your background, you are able to access appropriate support in the language and setting that best suits you.”

Research funded by the Office of Responsible Gambling found culturally and linguistically diverse (CALD) communities are vulnerable to increased risks of gambling related harm. Individuals from these communities tend to participate in gambling less than the overall population but, when they do, are more likely to experience problems.

Intersecting factors can also combine to generate higher incidence of gambling harms in CALD communities. For example: different beliefs about luck and chance; migration stressors; issues around stigma and shame; and lower rates of people seeking treatment.

WSLHD Chief Executive Graeme Loy said: “Given these vulnerabilities, this partnership is a great opportunity to connect multicultural communities across NSW with vital support services.”

ACMA

ACMA Releases 2025–26 Work Program

Published

2 days ago

October 24, 2025

Niji Narayan

Reading Time: < 1 minute

The ACMA has released its 2025–26 annual work program, outlining the key priorities and deliverables for this financial year.

The comprehensive agenda of activities reflects the ACMA’s commitment to supporting an efficient and reliable communications infrastructure and building consumer trust in the use of communications content and services.

By delivering on the priorities set out in the program, the ACMA will bolster consumer protection frameworks, foster industry innovation and investment, and support productivity and growth.

The program contains milestones and timelines for a range of ACMA priority work including but not limited to:

• Compliance with Triple Zero and Public Safety Requirements

• Enforcing new rules to support telco consumers affected by domestic and family violence

• Combating mobile number fraud

• Delivery of the SMS Sender ID Register

• Enhancing telco consumer protections

• Disrupting illegal offshore wagering providers

• Compliance with and promotion of BetStop the National Self-Exclusion Register

• Supporting access to Free to Air TV through the TV prominence framework

• Major spectrum planning and allocations.

The post ACMA Releases 2025–26 Work Program appeared first on European Gaming Industry News.

Australia

Western Australia: New Casino Carded Play Set to Reduce Gambling Harm

Published

3 days ago

October 23, 2025

Niji Narayan

western-australia:-new-casino-carded-play-set-to-reduce-gambling-harm

Reading Time: < 1 minute

The rollout of mandatory carded play at the casino marks the delivery of a major recommendation from the Perth Casino Royal Commission.

From 1 December, all patrons using electronic gaming machines at the Crown Perth Casino will need to use a personalised membership card that sets time and loss limits.

The card, which will be linked to each player’s account, will cap play at 12 hours a day and 28 hours a week, and include mandatory breaks every three hours.

Players can adjust their own limits within these caps but any increase to limits will take effect only after a seven-day cooling-off period. Requests to decrease loss limits are applied immediately.

Existing members will need to update their cards, while new players can sign up, taking a photo and setting their limits with the help of casino staff.

The system provides on-screen tracking and monthly activity statements to help players monitor their spending. It also allows the casino to identify risky behaviour and offer support when needed.

The introduction of carded play represents a major step towards reducing the risk of gambling harm at the casino.

The post Western Australia: New Casino Carded Play Set to Reduce Gambling Harm appeared first on European Gaming Industry News.

Australia

NSW Government: Play your part this GambleAware Week

Published

4 days ago

October 22, 2025

George Miller

nsw-government:-play-your-part-this-gambleaware-week

Reading Time: 3 minutes

The NSW Government is encouraging the community to help spread the message this GambleAware Week, that with gambling, there’s more to lose than money; it can also affect health, relationships and wellbeing.

Running from today, 20 October to 26 October, this year’s campaign is also focussing on promoting the range of free and confidential support available to those struggling with gambling harm.

In addition, the NSW Government is continuing its campaign to reduce the amount of sports betting advertising with its Reclaim the Game initiative, delivered in partnership with 19 NSW sporting clubs from six codes: the A-League, AFL, Cricket, the National Basketball League, Netball and the National Rugby League.

This includes the Sydney Kings and the Illawarra Hawks men’s basketball teams along with the Sydney Flames women’s basketball team. All three teams have just signed up for a further two seasons.

Sports betting is most common among young people aged 18-24 years. A 2024 NSW Gambling Survey found sports and race betting responsible for 16.5% of gambling harm.

Reclaim the Game aims to counteract the saturation of sports betting advertising and help people understand their choices and decisions about gambling, encouraging them to take action to prevent and reduce gambling harm by seeking support when they need it.

In 2025-26, the NSW Government has committed $20.7 million from the Responsible Gambling Fund for gambling support services, up from $19.19 million the previous year.

The government has implemented a suite of measures to reduce gambling harm, including:

Committing $100 million to harm minimisation – investing in research, treatment, services and reform,
Banning gambling advertising on public transport, and the terminals people catch it from,
Banning all external gambling signage in licensed premises and introducing Responsible Gambling Officers for venues with more than 20 gaming machine entitlements, and
Banning political donations from clubs with electronic gaming machines.

Reclaim the Game is an initiative of the NSW Office of Responsible Gambling, which also manages the statewide gambling support service GambleAware.

Information about GambleAware Week activities, Reclaim the Game, plus resources and support information are available at www.gambleaware.nsw.gov.au

Call the 24-hour GambleAware Helpline on 1800 858 858 for free and confidential support. In-language support is also available for those from diverse cultural backgrounds.

Minister for Gaming and Racing David Harris said:

“The NSW Government is committed to reducing gambling harm which not only impacts individuals, but also their loved ones and the broader community.

“I’m pleased to announce the NSW Government has extended the Reclaim the Game partnerships with the Sydney Kings, Sydney Flames and Illawarra Hawks. These partnerships have helped us spread this important message through reclaiming advertising space and enlisting clubs to engage with fans and the community on responsible gambling.

“Everyone has a role to play in keeping our communities safe, informed and supported. With gambling, there’s more to lose than money. You could be risking your family home, that dream holiday, your health or your relationships.

“This GambleAware Week, start a conversation with those who matter most about what gambling’s really costing. If you or someone you care about is struggling, support is available.”

Sydney Kings and Flames Chief Commercial Officer Amanda Farag said: “The Sydney Kings and Flames have been proud long-term partners of Reclaim the Game, and we are excited to renew this partnership. We wish basketball to remain a family-friendly environment, and we support the message of responsible gambling. We are proud of our ongoing commitment to this message”

Illawarra Hawks General Manager Commercial Aaron Anderson said: “The Illawarra Hawks are proud to continue our partnership with Reclaim the Game and stand alongside the Sydney Kings and Sydney Flames, in creating a safer, more positive sporting environment.

“By extending our partnership, we’re sending a clear message, basketball is about community, competition, and passion – not gambling. This initiative empowers fans to enjoy the game for what it truly is, while raising awareness about the support available through GambleAware.”

The post NSW Government: Play your part this GambleAware Week appeared first on European Gaming Industry News.