Australia
SETTING LIMITS MAKES A DIFFERENCE, BUT GAMBLERS NEED MORE PROMPTS TO OPT-IN
CQUniversity researchers have found bet limits can help keep Australia’s online gamblers out of hot water, but the majority of consumers aren’t using the money-saving mechanism.
In a new study funded by Gambling Research Australia (GRA), experts at CQUniversity’s Experimental Gambling Research Laboratory (EGRL) found consumers are not always prompted to use the betting limit option. The new research further suggests making the scheme mandatory and capping maximum limits would strengthen harm prevention.
Researchers surveyed more than 3,000 regular race and sports bettors and found 41 per cent had set a deposit limit, but more than half considered themselves ‘unlikely’ to set one. Those participants who set limits found them very useful, with a quarter finding the intervention prevented overspending at least once a week.
Since mid-2019, Australian online betting agencies have been required to let consumers set deposit limits for their online gambling, and to regularly prompt users about setting up or reviewing their limits.
Lead author and CQUniversity Research Professor Nerilee Hing, said consumers had a choice of limits with some operators. Research found deposit restrictions were the most popular, followed by an overall spend limit, a single bet amount limit, and a loss limit. A limit on the time spent gambling was the least popular among participants, with just 22 per cent switching on the clock.
“We also looked at what type of person was more likely to set limits. Of those with more serious gambling problems, 45.6 per cent were setting at least one limit,” Professor Hing said.
“This is encouraging, however as this group benefits the most from opt-in limits, the fact that more than half aren’t taking that option suggests there’s still a need to address why people are unwilling to limit their betting.”
Professor Hing and her team then presented participants with a series of tailored messages about bet limits and tested these in a randomised trial with more than 1,200 regular consumers.
Across the four-week trial, limit setting increased among participants, with 32 per cent adopting at least one type of limit. Those with a severe gambling problem were significantly more likely to set a limit.
“The study showed that prompt messages need to be consistent to allow gamblers to self-reflect. Then we see better uptake of limits,” Professor Hing said.
This research supports evaluation of the voluntary opt-out pre-commitment measure and refinements to strengthen the National Framework. A joint Commonwealth, state and territory government endeavour, the National Framework provides protections for consumers of interactive wagering services licensed in Australia, in line with international best practice.
Gambling Research Australia (GRA) is a joint Commonwealth, state and territory program, established to develop an effective evidence base to support gambling policy and regulatory decisions. The Commonwealth has contributed half the annual funding of the GRA program. The combined funding contribution from states and territories has matched the annual funding from the Commonwealth, based on the proportion of national gambling expenditure.
Study co-authors were CQUniversity researchers Prof Matthew Browne, Dr Alex M T Russell, ProfMatthew Rockloff and Catherine Tulloch.
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Australia
Crown Approved to Retain its Melbourne Licence
The Victorian Gambling and Casino Control Commission (VGCCC) has ruled Australian casino giant Crown Resorts can keep its Crown Melbourne casino licence.
The full Commission decided that Crown Melbourne has addressed the failings identified by the 2021 Royal Commission into the Casino Operator and Licence.
Commission Chair Fran Thorn said that the Royal Commission detailed how Crown Melbourne had breached its legal, social and moral obligations, resulting in illegal activities, tax avoidance, money laundering, criminal associations and significant harm to vulnerable community members, ultimately finding Crown Melbourne unsuitable to hold the Melbourne Casino Licence.
“Despite the enormity of its findings, the Finkelstein Royal Commission recommended Crown be permitted to continue operating under stringent independent oversight conditions for two years, determining it had the will and capacity to transform itself to again become suitable, which would be to Victoria’s benefit,” she said.
The Victorian Government responded decisively to the Royal Commission’s findings, appointing a Special Manager to oversee Crown Melbourne’s operations and remediation. It also established the VGCCC as a new regulator focussed solely on the gambling industry and created a specific set of enhanced powers with respect to the Melbourne casino.
The Commission was given the responsibility of deciding whether it was clearly satisfied that Crown Melbourne had returned to suitability and whether the Melbourne Casino Licence remained in the public interest. In making its independent determination, the Commission carefully considered the reports of the Royal Commission and other relevant inquiries, the reports of the Special Manager. Those reports considered the steps Crown Melbourne had taken to address the matters identified by the Royal Commission and the measures to ensure they would not be repeated.
Commissioner Thorn said the Special Manager’s final report concluded that Crown Melbourne has remediated the failings exposed in the Royal Commission and established the critical foundations needed to achieve sustainable overall transformation in coming years.
“There was no evidence of maladministration or illegal or improper conduct indicative of the serious and systemic failures previously identified by the Royal Commission, and these failings had been addressed,” she said.
Commissioner Thorn said that Crown Melbourne had demonstrated to the satisfaction of both the Commission and the Special Manager that it had introduced extensive reforms to prevent or reduce gambling harm, financial crime and money laundering. It has also addressed systemic risk management failures and strengthened its integrity framework.
“During our investigations, we observed a different Crown Melbourne emerging with a clear understanding of the privilege and obligations of holding the Melbourne Casino Licence,” she said.
The Commission’s decision was also supported by Crown Melbourne’s comprehensive transformation plan, required by the Special Manager, against which it will continue to be held accountable going forward.
“That transformation plan will be at the heart of our oversight, along with Crown’s legal and social obligations, and provides the next level standard for Crown Melbourne. The Commission will require Crown Melbourne to deliver further transformation through a statutory direction that will be issued shortly,” she said.
Along with the VGCCC’s strengthened oversight regime and enforcement powers, the VGCCC has established a new, specialist Casino Division providing confidence that Crown Melbourne will be held stringently accountable in the future, including for its ongoing transformation.
Commissioner Thorn said: “In return for the privilege of an exclusive licence, Victorians have a right to expect that Crown Melbourne will never again prioritise profit ahead of the safety and wellbeing of its patrons and staff or over compliance with its legal and social obligations.
“Crown Melbourne must continue to seek to rebuild and earn public trust by demonstrating the good character, honesty and integrity that are necessary to remain a suitable casino operator. We put Crown on notice that this Commission will not hesitate to act if the privilege of holding the casino licence is again abused.”
The post Crown Approved to Retain its Melbourne Licence appeared first on European Gaming Industry News.
Australia
BetMakers CFO Anthony Pullin Resigns
BetMakers Technology Group has announced the resignation of its Chief Financial Officer (CFO) Anthony Pullin.
Pullin had been with BetMakers for over five years and has played a key part in helping with the business’ growth and development, according to the company.
The outgoing CFO’s last day will be on Wednesday 27 March 2024, with the process said to be already underway to employ a replacement for Pullin, with BetMakers set to provide a market update on the matter shortly.
In the meantime, BetMakers Group Financial Controller, Warrick Van Der Merwe, will act as the interim CFO. Van Der Merwe has been with the company for around three years and previously led the Australian and Group financial reporting teams, reporting directly to Pullin.
Jake Henson, CEO of BetMakers, said: “We thank Anthony for his significant contribution to BetMakers. Over the past 5 years Anthony has been a valued senior team member, adding financial rigour to our business.
“He leaves BetMakers in a strong position, with the foundations now in place for the Company to achieve profitability. We wish Anthony all the very best for his future endeavors where I have no doubt he will be an extremely highly valued team member.”
The post BetMakers CFO Anthony Pullin Resigns appeared first on European Gaming Industry News.
Australia
Queensland Parliament Passes New Laws Restricting Cash Gambling at Casinos
The Queensland Parliament has passed new laws restricting cash gambling at casinos. New laws will increase regulatory scrutiny and enhance the integrity of Queensland casinos, with a focus on reducing gambling harm.
The reforms enable the government to implement the remaining recommendations of the Review of the Queensland operations of The Star Entertainment Group by the Honourable Robert Gotterson AO KC.
It marks the second raft of substantial legislative changes to the Casino Control Act 1982 in the past two years.
Under the legislation, casinos will be required to:
- implement mandatory carded play for certain games and activities, with restrictions on the use of cash, as well as mandatory pre-commitment, with time limits and enforced player breaks
- issue player cards and collect information relating to play and provide certain de-identified data to the regulator
- comply with an enforceable code of conduct to be defined in a regulation
- pay a supervision levy to the government to cover the costs of casino regulation and to fund harm minimisation programs
- take steps to exclude people who are banned from interstate casinos by an interstate police commissioner.
The legislation increases regulatory scrutiny, requiring Queensland casinos to undergo a periodic review of their operations and suitability at least every five years. Certain outdated and potentially stigmatising language was also removed from the legislation.
The reforms also enhance and modernise casino inspectorate powers, by updating the way inspectors may request information and allowing them to interview minors and excluded persons on casino premises (if the minor or excluded person is found on the premises).
The new laws represent the second set of substantial reforms to the Casino Control Act in the past two years.
Previous reforms implemented by the government in 2022 removed barriers to disciplinary action and ensure that meaningful penalties could be levelled against casinos where warranted.
The earlier reforms, which allowed government to fine casino entities up to $100 million and appoint a special manager to oversee their operations, were key in disciplinary action taken against The Star Entertainment Group in December 2022.
Quotes attributable to the Attorney-General and Minister for Justice and Minister for the Prevention of Domestic and Family Violence, Yvette D’Ath:
“Queenslanders have the right to expect casinos are being operated lawfully and in a way that minimises harm.
“The new laws will help ensure Queensland casinos operate with integrity and that they have measures in place to prevent gambling harm and combat money laundering.
“Importantly, these reforms pave the way to implementing the remaining recommendations of the Gotterson Review, with the government now focused on developing the regulations required to enforce these reforms.”
The post Queensland Parliament Passes New Laws Restricting Cash Gambling at Casinos appeared first on European Gaming Industry News.
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