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ComeOn Group announces their shift to a global Hybrid Office work model as their post Covid People Strategy
Gaming operator ComeOn Group announces the launch of their new Global Hybrid Office work model as a part of their evolving company culture. A decision based on interviews with employees and the needs of the business, as well as a vision to create a modern and dynamic working environment keeping in line with new emerging trends as a response to the global pandemic.
There is a great journey behind ComeOn Group and after 12 years of operations, ComeOn has grown to over 500 employees with offices in 7 locations. Now, ComeOn Group is entering another exciting period of time where the company is offering their employees not only top-of-the-line and modern Hybrid Office spaces for better collaboration, but also more flexibility as a way to promote better work-life balance.
For the past two years, ComeOn has shown great endurance to the challenges brought on by the pandemic and managed to transition to working remotely, as well as quickly develop new tools to maintain the operations coupled with, developing and maturing the great company culture ComeOn is known for in the industry. To maintain the same level of communication, ComeOn launched Slack for better collaboration across all locations and introduced meeting-free Wednesday mornings, to boost productivity and give employees the thinking time they need. It is during this time that the Hybrid Office model came to be developed by a team of dedicated project managers and HR strategists that has carried out a 360 research to deliver the best possible experience to the whole organisation.
ComeOn’s definition of a Hybrid Work means that employees can decide and be flexible around where their work station should be for the day. The decision to move to a Hybrid set-up was based on in-depth trending office research and employee surveys, which made it clear the need for a new work set-up moving forward.
Juergen Reutter, Chief Executive Officer at ComeOn Group, said ”In the beginning of the year we polled our people on how they prefer to work post pandemic. 91% answered to keep it flexible. So with these figures in hand we are investing in a true, top-notch quality hybrid office setup for our employees to participate in face-to-face collaborative working experiences when they are in our locations.”
ComeOn has their Headquarters in the modern premises of Spinola Park that is located in the heart of St Julians. The office that originally already had a great interior, underwent further refurbishment with a specific Hybrid Office design and interior development to inspire and encourage collaborative work, also adding a whole new social space for employees to meet up, work, or relax. ComeOn have approached a similar strategy globally, specifically in London and Stockholm, where a move to new office spaces have been initiated. In addition to this, ComeOn also launched an global online desk booking system with a handy app for employees to plan their visits seamlessly leading to the best in office experience possible.
Daniela Vella, Chief Operating Officer at ComeOn Group, said Employees are at the center of this decision – During the past 24 months, all of the teams rallied together and made working from home a success. However, one of the common threads was that the offices were an incubator for ideas, brainstorming and generally, just meeting with our awesome colleagues – so this decision was a no-brainer for us!’’
ComeOn offers great benefits globally that include relocation packages, wellness allowance, health insurance, parental leave – to mention a few out of many. The company also put together a more extensive mental health support system to help employees when needed both during the pandemic and as a continuous effort to offer the best support system for the employees. To meet the expectations of the new way of working, ComeOn also rolled out a new Hybrid Office allowance to help kick-start employees who would like to set up a home office, which is thought to help with the overall wellbeing. As a response to slightly more complicated travel conditions coupled with the fact that ComeOn Group employees are from over 50 nationalities, the Group is also offering their employees 8 weeks working from another location that can be combined with annual leave so a healthier work environment can be fostered.
The roll out of Hybrid Office has been a great success and the company reports that the number of employees deciding to work from the office has reached an all time high post pandemic. ComeOn always has people at the heart of their business and will continue to work on new and exciting people strategies to retain the great talent they have and also attract new prospects. As published a few weeks back, ComeOn has recently been awarded the title “Great Place to Work” by International Gaming Awards 2021 – which is a great recognition for all the hard work that has been put in by all employees across all locations.
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Boomerang Partners’ case study: exploring the new rules of sports marketing
Sports marketing used to be relatively straightforward. Major sports events – from international tournaments to league finals – meant big audiences, and visibility was often enough to drive results.
By 2026, that model is no longer enough. Competition for sports traffic has intensified, acquisition costs have increased, and audiences have become more selective in how they engage. Being present around major sports events is no longer a differentiator – everyone is there.
What matters now is not just how brands capture attention, but how they choose to work with it.
This shift is especially visible in affiliate-driven environments. As brands rethink how they engage sports audiences – and face tighter regulation and greater competition – affiliate strategies have to adapt just as quickly.
Performance is measured in real time, with teams competing under the same conditions and reacting to the same events.
This is where new formats and mechanics start to matter. Earlier this year, Boomerang Partners, a sports-focused affiliate program, brought together affiliate teams as part of the TIME TO WIN affiliate tournament.
The insights in this article come from real partner activity – from day-to-day campaign work to what teams tested during the TIME TO WIN tournament.
It’s no longer campaign-driven
The way sports marketing works is no longer built around campaigns. It’s built around behavior. What used to be planned weeks in advance now shifts during the event itself. Timing changes. Messaging changes. Sometimes, even the format changes.
The shift is simple: marketing is no longer planned around events – it adapts to them continuously, with messaging, concepts, and storytelling evolving from one moment to the next. These shifts don’t just affect how brands work with players – they also reshape how affiliate partners operate. As a result, partners have to adapt their strategies, formats, and approaches to engagement.
Personalization plays a big role here. Not as a feature, but as a baseline. Generic offers don’t hold attention anymore. If it’s not relevant to what the user is watching or reacting to, it gets ignored.
This is also changing how sponsorships work. Visibility still matters, but it’s no longer enough on its own. Brands are moving into formats that go beyond the match – content, integrations, and ongoing digital touchpoints.
At the same time, the space has expanded. Sports, esports, streaming – they now compete for the same attention, alongside a much broader set of content and digital experiences.
That makes timing harder. Big tournaments still drive peaks, but the build-up and the drop-off matter just as much. Planning around these moments is becoming more data-driven. Earlier this year, Boomerang Partners introduced its Sports Marketing and Betting Calendar 2026, built to map those patterns and help affiliates align campaigns with key moments and make more informed decisions around their strategy. In practice, partners use it to plan ahead for major events, streamline research, and structure content around both high-demand and niche sports.
From watching to reacting
Audience behavior has changed faster than most strategies – and it becomes especially visible in live, competitive environments.
During the TIME TO WIN tournament, this shift was hard to miss. Affiliate teams worked with sports traffic in real time, around live events, where attention moved constantly, and decisions were made on the spot.
Watching sport is no longer passive. During major matches, users follow the game while checking odds, reacting to moments, and switching between platforms. The second screen is no longer secondary – it’s part of the experience.
In practice, this meant that teams competing in the tournament had to adapt quickly – reacting to live moments, adjusting content, and aligning campaigns with audience behavior in real time.
That changes how campaigns are built. Timing matters more. Missing the moment often means losing the user.
Content is changing as well – and fast. Short-form formats capture a growing share of attention, especially among younger audiences. The full match is no longer the only point of engagement.
Behavior is becoming more social. Communities form around events – not just around teams, but around the experience itself.
Olesea Naidion, Brand Manager at Nightrush, TIME TO WIN participant, noted:
“The biggest shift I’ve noticed is that audiences don’t just ‘watch’ sports anymore – they’re actively participating. During major matches, people react to every moment – every corner, every substitution, every momentum shift.
The second-screen behavior is fascinating. Fans have their phones out the entire time – checking odds, chatting, and reacting on social media while the match is happening.
The traditional ‘sit back and watch’ experience is no longer how a large part of the audience engages with sport.”
What actually matters now
Not all traffic is equal anymore. Volume still matters, but it no longer defines success. What matters is what happens after the click – how fast users convert, how long they stay, and whether they come back.
This shift was clearly visible during the TIME TO WIN tournament. When campaigns ran around real-time events, performance was measured differently. There was no long funnel – the decision happened immediately, or not at all.
In practice, traffic and performance closely followed the sports calendar. Early peaks aligned with major tournaments, while quieter periods – such as international breaks – led to visible slowdowns. Consistent spikes on weekends also highlighted how closely user activity tracked live-event density.
Conversion has become time-sensitive. Delays cost results.
Retention matters more now. Acquiring users is more expensive, and users have more options. If they don’t see value quickly, they move on.
As a result, performance is evaluated differently. Impressions and reach are no longer enough to justify spending. What matters is whether activity turns into deposits, bets, and repeat engagement.
Olesea Naidion, Brand Manager at Nightrush, TIME TO WIN participant, commented:
“Engagement rate, conversion velocity, and customer lifetime value have become the most critical metrics. Impressions don’t pay the bills — action does.
We need to understand if content drives real behavior in real time, especially during live events when the conversion window is minutes, not days.”
What defines success
Sustaining results has become harder. Strong performance can still happen in short bursts. But without consistency, it doesn’t hold. The gap between short-term gains and long-term growth is becoming more visible.
What separates teams now is not access to traffic or events. It’s how that traffic is handled – how quickly it converts, how long it stays, and whether it returns.
That shifts the focus from individual campaigns to the full user journey. Acquisition, conversion, and retention are no longer separate – they have to work as a single system.
This is also reflected in how partners performed in the TIME TO WIN tournament. Even beyond the initial launch phase, participation continued to build, showing that sustained performance – not just early momentum – defines success.
When that connection breaks, performance drops just as quickly as it grows.
Anete Dunina, Head of Sales at Revpanda Group, TIME TO WIN participant, noted:
“Success in sports marketing will be defined by control over the full user journey. It’s about acquiring, converting, and retaining the right users, not just traffic.
Short-term wins don’t build long-term business.”
The shift is already visible across the market. It goes beyond marketing – reflecting broader changes in how sport is consumed, how brands operate, and how affiliate ecosystems evolve. Those who can adapt to it consistently will shape what sports marketing looks like next.
About Boomerang
Boomerang Partners is a rapidly growing global marketing agency offering a wide range of services. Boomerang Partners is an Official Regional Partner of AC Milan. In 2024, it launched the inaugural Golden Boomerang Awards – a global tournament for affiliate teams. More than 400 affiliate teams participated in the second season of the tournament in 2025. Partners of the Agency launched six new products in 2024-2025, contributing to a nearly 1.5-fold increase in product users.
The Agency’s clients’ portfolio contains 10+ brands offering affiliate and entertainment services across 40+ markets in compliance with local regulations. These products provide incentive programs and 24/7 multilingual support.
Best Payment Solution
Yaspa wins Best Payment Solution at SBC Awards Europe 2026
Fintech’s open-banking-based Intelligent Payments pitch focuses on Pay by Bank deposits plus real-time affordability and AML checks.
Yaspa has been named Best Payment Solution at the SBC Awards Europe 2026, held at Xara Lodge in Malta. The company said it won for its Intelligent Payments product, which combines real-time Pay by Bank transactions with AI-driven customer insights and verification.
According to Yaspa, Intelligent Payments is built on open banking infrastructure and uses consented access to real-time player financial data. The company said this enables operators to assess affordability, AML risk and financial vulnerability in under 10 seconds, before funds enter play, while keeping the process “document-free” for most users.
Yaspa CEO James Neville said: “We’re delighted to be recognised as Best Payment Solution at the SBC Awards Europe. This award is particularly meaningful because it reflects the shift we’re seeing across the industry – where payments are no longer just transactional, but a critical point for compliance, insight and player protection.
“By embedding real-time intelligence directly into the deposit flow, we’re helping operators meet evolving regulatory expectations while also delivering a faster, smoother experience for players.”
The company positioned its approach as an alternative to traditional verification, using a single consented bank connection to produce a financial profile that includes income patterns, cash flow volatility and indicators such as overdraft usage. Yaspa also cited structured user testing showing conversion rates of 74% versus around 15% for document-based KYC flows.
Yaspa said its risk intelligence is supported by research with the Behavioural Insights Team, analysing 733 consented open banking datasets to identify markers of gambling harm such as multi-operator activity and clustered deposits, which it said are embedded into its decisioning engine. The company said it is live with UKGC-licensed operators and expanding across Europe.
The post Yaspa wins Best Payment Solution at SBC Awards Europe 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
AI
Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket
Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.
The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.
Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.
Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”
The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.
The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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