Australia
GAMBLEAWARE NAME REFLECTS BROADER COMMUNITY FOCUS ON GAMBLING
Gambling Help NSW services will be known as GambleAware from 1 July with 10 GambleAware service providers commencing operations across NSW.
Director of the Office of Responsible Gambling Natalie Wright says gambling services have evolved in NSW and GambleAware reflects this by aligning gambling education, support and counselling services for the community under the one banner.
“The name GambleAware unites all NSW gambling support services and is focused on supporting the entire community. The services range from community engagement and education through to support and treatment, and now includes those who may not currently experience challenges around gambling but may be at risk,” Ms Wright said.
“People who are currently accessing Gambling Help NSW services shouldn’t experience any interruption to their service while the transition takes place.
“The Office of Responsible Gambling recently completed the tender process to establish the GambleAware providers across NSW, the first major stage of the implementation of the redesign of gambling support and treatment services in NSW.
“The new approach will see an innovative stepped care model of service delivery for gambling support and treatment services across ten regions aligned to NSW health districts.
“This streamlined approach will ensure easy recognition for the community about the gambling support services on offer,” Ms Wright said.
Stage two will include online bookings with additional self-help options to be added.
“Later this year people in the community will be able to book appointments directly online, and access more services in different ways – by video chat, online chat, email and over the phone, as well as in person.
“We are committed to providing high quality support and treatment services as well as developing new ways to reach more people in the community who are experiencing or at risk of gambling harm,” Ms Wright said.
Further information can be found at www.gambleaware.nsw.gov.au
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Andrew Cardno
QCI Launches its Data Community Platform in Australia
Quick Custom Intelligence (QCI) has launched its Data Community platform in Australia, bringing unified consumer intelligence to the rapidly expanding $13 trillion global Fun Economy. By connecting venues, retailers and destination districts into a single interoperable ecosystem, the platform enables real-time insights, personalised engagement and seamless digital-to-physical experiences.
The Data Community platform enables smarter staffing, stronger tenant collaboration and more personalised engagement, helping operators manage increasingly complex, high-traffic environments. The global “Fun Economy” — spanning leisure, hospitality, retail and entertainment — is valued at over $13 trillion, according to joint research from the University of Nevada, Las Vegas and Zero Labs.
Tony Toohey, Director of TT Management welcomed the platform’s availability in Australia: “The Australian market is increasingly focused on connected, experience-led destinations,” said Toohey.
“Operators here understand the importance of breaking down data silos and collaborating across venues and partners. QCI’s Data Community platform arrives at the right time, enabling a more coordinated and commercially intelligent approach to managing entertainment and hospitality environments.”
Andrew Cardno, Co-Founder and CTO of QCI, said: “Australia represents a sophisticated and forward-looking market for experience-driven destinations,” said Cardno.
“By bringing Data Community to the region, we are equipping operators with the tools to unify their data, understand guest journeys more deeply and curate experiences — not just transactions.”
QCI’s technology is deployed in more than 1000 sites globally, including over 300 casino resorts across North America, Australia and Europe. The company’s platform supports leading brands across gaming, hospitality and mixed-use entertainment districts, helping operators align marketing, operations and guest engagement within a single intelligence framework.
With the launch of Data Community in Australia, QCI continues to expand its role as the intelligence layer powering connected destinations across the evolving Fun Economy.
The post QCI Launches its Data Community Platform in Australia appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Australia
NSW: Hospitality and Racing Strategy 2026-28 and Regulatory Priorities 2026
Liquor & Gaming NSW has published the Hospitality and Racing Strategy 2026-28, setting a clear path for reducing harm, supporting responsible industry growth and meeting evolving community expectations. The Strategy outlines Hospitality and Racing’s vision, regulatory posture and strategic objectives.
It outlines three strategic objectives which will guide the work to support communities, individuals and the industry. The first is targeted harm reduction, using better data, education and engagement to focus on the areas where we can make the biggest difference.
The second is outcome‑focused, responsive regulation, by making use of streamlined, place‑based and community‑informed approaches that deliver meaningful, real-world outcomes.
Third is promoting modern tools, skilled teams and smart decisions, investing in its capability, improving how it uses data and supporting consistent decision making across hospitality and racing.
Regulatory Priorities 2026
Alongside the new strategy, Liquor & Gaming NSW has also issued its Regulatory Priorities 2026. This sets out where the department will be focusing its regulatory attention over course of the year. It provides transparency on Liquor & Gaming’s forward regulatory agenda and gives the industry the opportunity to proactively engage about the issues they are concerned about.
The post NSW: Hospitality and Racing Strategy 2026-28 and Regulatory Priorities 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
ACMA
ACMA Blocks More Illegal Online Gambling Websites
The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block more illegal online gambling sites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.
The latest sites blocked include:
Lucky Mate
Vegastars
Wombet
Cosmobet
Fortune Play
Fortunica
Rolletto
Velobet
Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 1518 illegal gambling and affiliate websites have been blocked. Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal online gambling rules in 2017.
The post ACMA Blocks More Illegal Online Gambling Websites appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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