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Nearly half of gamers call for restrictions on Microtransactions
- 33% of gamers purchased a microtransaction (MTX) or loot box at least once a week, with 25-34 year olds most likely to purchase (45%)
- Xbox users are slightly more likely to make in-game purchases than PlayStation owners
- Call of Duty was labelled the worst offender for MTX by almost a third (29%) of gamers
The survey, commissioned by gaming publisher, WePC, reveals how gamers are feeling since the pandemic and follows the recent investigation on loot boxes in Belgium, as more European authorities consider banning them altogether.
Microtransactions and gambling
Over a third (33%) of UK gamers purchase a microtransaction or loot box at least once a week, with nearly 1 in 10 (8%) spending over £100 on each purchase occasion. Younger gamers aged 16-24 admitted to spending £17 above the national average of £36. Nearly two-thirds (60%) of this age group also claimed their gaming expenditure in general has seen an increase during the pandemic.
Although a large majority of respondents (69%) agreed that loot boxes promote gambling to younger gamers, only 19% called for them to be banned altogether. Users felt that along with the age limit, a cap on the amount that could be spent (43%) and restrictions on the impact paid content has on core gameplay (26%) would be more effective. Call of Duty was ranked the nation’s least favourite microtransaction offender (29%), followed by FIFA (28%) and Candy Crush (26%)
But some gamers claim it depends on the game in question.
“In COD, your MTX are based around gun skins and animations, so it doesn’t directly affect your abilities to play,” says Leeds-based gamer, Josh Allen.
“FIFA, on the other hand, makes multiplayer experiences so much worse. You can play against someone who has paid to have a better team, which makes them impossible to beat, even if they’re less skilled at the game. That’s why I’ve given up playing FIFA altogether. COD, on the other hand, you can pay for aesthetic but winning is still based on skill.”
Leeds was revealed to be the capital city of microtransactions too (42%), followed closely by Brighton (41%) and London (39%).
Plymouth’s gaming community were the least likely to make in-game purchases (21%), along with Glasgow (23%) and Southampton (24%).
Post-pandemic gaming
Whilst restrictions may have started easing in the UK, reduction in social interaction has had both a financial and emotional impact on gamers.
Nearly half (47%) have admitted their gaming expenditure has increased during the pandemic, with the majority of money going to new video games (38%), online subscriptions (19%) and gaming equipment (19%).
Around 1 in 5 Xbox, Mobile, Nintendo and PC gamers say they spend most of their gaming expenditure on microtransactions.
However, it was Nintendo users that spent the most on loot boxes compared to any other console, with an average of £56 spent per purchase. PC gamers followed closely behind, spending an average of £51 per MTX.
Sophie, an avid Animal Crossing fan and regular Nintendo gamer, has doubled her gaming expenditure since restrictions first came into place last year.
“I’m playing more games so making my way through my library quicker. I’m also buying games so that I can play online with friends and fill in that social gap.”
Will Blears, Marketing Director at WePC said:
“As gamers ourselves, we understand that gaming is skill-based experience and it’s clear from the research that gamers are currently forced to buy into MTX and loot boxes to gain advantages within that experience.”
“The European laws coming into place highlight the concern that is clear, from our survey data, is echoed around the gaming community. Loot boxes could definitely be a gateway into the darker side of gambling and creators need to factor in safety to make sure gaming continues to be enjoyable for all.”
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CRM for online casinos
Getting to Know Incline Gaming Marketing with Chief Commercial Officer Jo Dennis

Incline Gaming Marketing is redefining how gambling brands scale and succeed worldwide. Founded by industry veteran Peter Laverick, the agency delivers end-to-end digital marketing services across user acquisition, CRM, and creative. In this interview, CCO Jo Dennis explains how Incline acts as an extension of operators’ in-house teams, helping them acquire players, boost retention, and compete globally.
Incline Gaming Marketing. Tells us what we need to know about the business.
Incline Gaming Marketing (Incline) is a full-service digital marketing partner dedicated exclusively to the regulated gambling industry. We’re not just a supplier of campaigns or assets, we run marketing operations end-to-end for our partners, functioning as an extension of their in-house team.
Our expertise spans user acquisition, CRM, and creative, delivered by specialists who’ve worked inside top operators and suppliers. With offices in San Francisco, Philadelphia, and London, we provide market-specific strategies and execution for brands in North America, Europe, Africa, Australia, and beyond.
Founded by industry veteran Peter Laverick in 2020, Incline is part of The Conexus Group alongside Pentasia (recruitment) and Partis (strategy and M&A). Our partners range from household-name operators to ambitious new entrants, all looking for a team that can step in, own the process, and deliver measurable results from day one.
Who are the main players running the business day to day?
Peter Laverick, our CEO and founder, has led marketing at some of the industry’s biggest names, including BetVictor, Aristocrat, and PlayStudios. Chief Commercial Officer Jo Dennis joined through our acquisition of Random Colour Animal in 2024 (RCA was originally founded in 2018) and brings more than 25 years in brand and marketing strategy.
Chief Marketing Officer Oren Langburt has over 15 years’ experience in real-money gaming, including leading marketing at FanDuel. VP Partner Success Haig Sakouyan is a 20+ year industry veteran, ensuring our partnerships deliver beyond marketing.
Talk us through Incline Gaming Marketing’s core service offering.
We operate in three connected disciplines that together form a complete managed marketing service:
- User Acquisition (UA): We plan, execute, and optimise campaigns across Meta, Google, TikTok, Snapchat, Apple, and programmatic networks, managing multi-million-dollar budgets. As an approved Facebook Business Partner, we’ve been rated the most effective media buyer in North America’s online gaming sector, achieving a 99.9% efficiency score.
- Customer Relationship Marketing (CRM): Our CRM specialists handle the full player lifecycle — from onboarding and first-time deposit conversion to long-term retention and reactivation. We combine data-led segmentation with targeted offers and creative to grow lifetime value while controlling bonus spend.
- Creative: We produce more than 1,000 assets per month, from brand identities and websites to broadcast-quality TV spots, slot game creatives, supplier content packs, and conference materials. All creative is performance-driven and integrated into UA and CRM campaigns for maximum impact.
When combined, these services allow us to act as a partner’s complete marketing department – – strategy, execution, and optimisation under one roof.
Which markets are you focused on? Are you pushing into any new regions?
We built our reputation in North America, where we work with leading land-based and online operators across casino, sportsbook, lottery, social gaming, and daily fantasy sports. We now deliver integrated managed services in Canada, the UK, continental Europe, Africa, and Australia, tailoring each approach to local regulations, player behaviours, and market dynamics.
For many partners, this means we handle all marketing in new markets from day one – avoiding the time and cost of building a local team – and then continue as their long-term, embedded marketing function.
Why are your services particularly valuable to operators in the current industry climate?
Player acquisition costs are rising, retention is harder than ever, and regulatory pressure is mounting. Building and managing an in-house team with the full range of skills required – from media buying to lifecycle marketing to creative production – is expensive and slow.
Incline solves that. We provide an instant, proven marketing department with deep gambling expertise, multi-channel capabilities, and global reach. Our managed services model means we don’t just advise, we execute, optimise, and deliver results. Whether launching in a new jurisdiction or scaling in a mature one, we know the levers to pull for sustainable growth.
What can we expect from Incline in the second half of the year?
We’re deepening our presence in Europe, Africa, and Canada while cementing our leadership in North America. Several major launches and brand refresh projects are underway, alongside scaled acquisition and retention campaigns for our long-term partners.
Our focus remains the same — provide operators and suppliers with a high-performing, fully managed marketing function that delivers measurable results faster, and with more certainty, than building it in-house.
The post Getting to Know Incline Gaming Marketing with Chief Commercial Officer Jo Dennis appeared first on Gaming and Gambling Industry in the Americas.
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