Canada
Nevada Gaming Control Board: 2021-37 Emergency Directive 044
Section 18 of Emergency Directive 044 delegates all authority to prescribe COVID-19 mitigation measures for gaming properties to the Nevada Gaming Control Board.
Pursuant to the above authority, the Board issues the following:
RESTRICTED LICENSEES
Effective May 1, 2021, the Board rescinds its “Health and Safety Policy for Reopening after COVID-19: Restricted Licensees.” Each restricted licensee shall comply with its respective county’s COVID-19 Local Mitigation and Enforcement Plan (Local Plan). If a county’s Local Plan does not meet the requirements of sections 3 and 4 of Emergency Directive 041, a restricted licensee must: (1) limit its capacity to fifty percent (50%) of its occupancy limit assigned to the property by local building and fire codes; and (2) enforce a social distancing of six feet between individuals.
Additionally, each restricted licensee shall continue to comply with the Baseline Statewide Mitigation Measures established in section 8 of Emergency Directive 044; namely, the statewide mask and face covering requirements as set forth in Emergency Directive 024.
NONRESTRICTED LICENSEES
Except as otherwise provided below and subject to NRS 447.300 to 447.355, inclusive, effective May 1, 2021, each nonrestricted licensee shall comply with its respective county’s general capacity and occupancy limitations and social distancing requirements, as detailed in the county’s Local Plan, within the licensee’s gaming areas. These county-specific requirements are detailed below.
If a nonrestricted licensee is located in a county that has a Local Plan that does not meet the requirements of sections 3 and 4 of Emergency Directive 041, the nonrestricted licensee must: (1) limit its capacity to fifty percent
(50%) of its occupancy limit assigned to each gaming area by local building and fire codes; and (2) enforce a social distancing of six feet between individuals.
Additionally, each nonrestricted licensee shall continue to comply with the Baseline Statewide Mitigation Measures established in section 8 of Emergency Directive 044; namely, the statewide mask and face covering requirements as set forth in Emergency Directive 024.
Capacity Limitations for Gaming Areas (based on each county’s published Local Plan)
Carson City:
Occupancy Limit:100%
Social Distancing Measures: 6 feet
Churchill County:
Occupancy Limit: 100%
Social Distancing Measures: CDC recommendations
Clark County
Occupancy Limit: 80% (Increase to 100% once 60% of eligible population receives first vaccine dose) Social Distancing Measures: 3 feet (Removed once 60% of eligible population receive first vaccine dose)
Douglas County
Occupancy Limit: 100%
Social Distancing: None
Elko County
Occupancy Limit: 100%
Social Distancing Measures: None
Esmeralda County
Occupancy Limit: 50% of Fire Code capacity
Social Distancing: None
Eureka County
Occupancy Limit: 100%
Social Distancing Measures: None
Humboldt County
Occupancy Limit: 100%
Social Distancing Measures: None
Additional COVID-19 Mitigation Measures
Lander County
Occupancy Limit: 100%
Social Distancing Measures: None
Lincoln County
Occupancy Limit: 100%
Social Distancing Measures: None
Lyon County
Occupancy Limit: 100%
Social Distancing: 6 feet or physical barriers between individuals
Mineral County
Occupancy Limit: 50%
Social Distancing: None
Nye County
Occupancy Limit: 100%
Social Distancing Measures: None
Pershing County
Occupancy Limit: 100%
Social Distancing: None
Storey County
Occupancy Limit: 100%
Social Distancing: None
White Pine County
Occupancy Limit: 100%
Social Distancing Measures: None
Washoe County (Local Plan not adequate)
Occupancy Limit: 50%
Social Distancing Measures: 6 feet
Effective May 1, 2021, the Board will enforce the Health and Safety Policy for Continued Mitigation of the Spread of COVID-19 for nonrestricted licensees. The current Health and Safety Policies for Resumption of Gaming Operations, as issued by Industry Notice #2021-31, will remain in effect until 11:59pm on April 30, 2021.
The Board retains jurisdiction over all licensees, and failure to abide by COVID-19 mitigation measures implemented by the federal government, State, local jurisdiction, or another agency may constitute grounds for disciplinary action under NGC Regulation 5.011.
Formal Requests to Increase Occupancy above Local Plan Requirement
As outlined in the April 2, 2021 Joint Statement of the Nevada Gaming Control Board and Nevada Gaming Commission on COVID-19 Vaccination of Hospitality Workers (Industry Notice #2021-26), licensees may submit a request to the Chair of the Board for a waiver of applicable occupancy limitations or COVID-19 mitigation measures otherwise applicable on May 1, 2021. Such a request must demonstrate the licensee’s measurable and material steps to vaccinate its workforce.
Requests for increased gaming floor occupancy must also include the licensee’s detailed commitment to its obligation to vaccinate its workforce, until some defined goal is reached or some period of time under such a vaccination campaign has passed, as outlined by the licensee. This document will remain on file and will constitute an ongoing obligation by the licensee.
A formal request as described above must be submitted to [email protected] no later than 5pm on Tuesday, April 27, 2021.
CONCLUSION
The contents, requirements, and restrictions set forth in this Industry Notice are subject to change based on a county amending its Local Plan. Each licensee is expected to continuously reference its county’s Local Plan to ensure compliance with the same.
In conjunction with state and local health officials, the Board will continue to ensure that best practices are used in the mitigation of COVID-19, and its effect on licensee operations, and will issue further notices as appropriate.
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Canada
Kambi Group Becomes the Official Sportsbook Partner of Ontario Lottery and Gaming Corporation
Kambi Group has formally assumed contractual responsibilities for OLG’s multi-channel sportsbook following the successful completion of the novation agreement with FDJ Gaming Solutions France (FDJ) and Ontario Lottery and Gaming Corporation (OLG), with OLG launched its Kambi-powered sportsbook on 27 January.
Kambi, the home of premium sports betting solutions, confirmed that it has formally assumed contractual responsibilities for the provision of sports betting services to OLG, having successfully met all conditions of the previously agreed novation agreement.
The completion follows the announcement in 2025 that Kambi had been selected by FDJ to take over FDJ’s role as OLG’s long-term sports betting partner with OLG’s consent and pending the satisfaction and completion of specific conditions. With these conditions now met, Kambi has officially assumed responsibility for the provision of sports betting services to OLG across both its retail and digital channels, with OLG gone live with its Kambi-powered sportsbook on 27 January.
OLG offers sports betting through PROLINE (retail) and PROLINE+ (online) with 100% of its profits reinvested into Ontario. Powered by Kambi’s Turnkey Sportsbook, OLG’s sports betting operations will benefit from Kambi’s market-leading technology and services, designed to deliver a scalable, compliant and engaging betting experience for players.
Werner Becher, Kambi Group Chief Executive Officer, said: “We are delighted to have officially completed this transition and to begin this next chapter of our partnership with OLG. Having met the necessary conditions of the novation agreement, Kambi is excited to become the official sportsbook provider and to have launched with one of the world’s most respected lottery operators. We value our partnership with OLG and look forward to leveraging our proven technology to help them drive sustainable growth and provide a safe and entertaining betting product for their customers in Ontario.”
Duncan Hannay, OLG President and CEO, added: “OLG strives to provide a market leading PROLINE sports betting experience for our players. We look forward to working alongside our new partner, Kambi, who offers a proven track record of product excellence and reliability, as we deliver on our commitment to give back to the people and communities of Ontario. This is an exciting step forward for both organizations.”
The post Kambi Group Becomes the Official Sportsbook Partner of Ontario Lottery and Gaming Corporation appeared first on Americas iGaming & Sports Betting News.
Canada
High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario
High Roller Technologies Inc., operator of the award-winning, premium online casino brands High Roller and Fruta, announced it has entered into a non-binding Letter of Intent (LOI) with Kindbridge Behavioral Health (Kindbridge) to support its commitment to responsible gambling in Ontario, subject to licensing and regulatory approval.
Through the planned partnership with Kindbridge, High Roller intends to offer eligible Ontario players who choose to self-exclude a confidential pathway to support that helps individuals understand their options and take next steps at their own pace. The experience begins with education and a guided triage process, followed by the option to connect with no-cost peer support and, when appropriate, licensed Canadian clinicians. Using a stepped-care approach, individuals can start where they feel ready and access additional support over time, based on their needs and goals.
“We believe entertainment should always be enjoyed responsibly. Partnering with Kindbridge reinforces our commitment to player wellbeing by ensuring that anyone who may be experiencing challenges with their gambling activity has access to meaningful, professional support. This collaboration reflects our responsibility not only as an operator, but as a trusted brand that puts people first,” said Seth Young, Chief Executive Officer at High Roller.
Kindbridge works with gaming operators across North America to deliver early-intervention programs designed to identify, assess, and support at-risk individuals, including integration with self-exclusion and responsible gaming workflows.
“Building strong, accessible pathways to support is an essential part of effective responsible gambling programs.nOperators are uniquely positioned to assist individuals who may be experiencing distress by helping connect them to appropriate care. We’re proud to work with High Roller to expand access to specialized clinicians and evidence-based resources, supporting healthier outcomes for players and more effective responsible gambling frameworks,” said Daniel Umfleet, Founder & CEO of Kindbridge Behavioral Health.
Seth Young, who currently serves as Chief Executive Officer of High Roller, is a current shareholder, member of the Board of Advisors, and former member of the Board of Directors at Kindbridge.
The post High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario appeared first on Americas iGaming & Sports Betting News.
Brightstar Lottery PLC
Brightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation
Brightstar Lottery PLC announced that it has deployed its Sales Wizard salesforce automation tool to the Ontario Lottery and Gaming Corporation (OLG). Brightstar’s powerful, cloud-based Sales Wizard easily integrates with OLG’s central system and equips sales representatives with actionable insights and compelling data to identify lottery retail opportunities and make every retail visit more effective.
“Brightstar’s Sales Wizard is enabling OLG’s sales force with digital access to actionable data while unlocking operational efficiencies so that our sales representatives can make the best use of every retail visit. Sales Wizard is highly configurable so OLG can leverage this product in a variety of ways to meet our evolving business needs,” said Vanessa Theoret, OLG Sr. Director Retail Sales & Account Management.
“OLG joins 24 other lotteries in using Brightstar’s Sales Wizard to help responsibly grow sales. Sales Wizard was designed to be a flexible, convenient tool for lottery sales representatives to work strategically with retailers, providing data, reports, and insights to understand sales trends and optimize as needed,” said Scott Gunn, Brightstar Chief Operating Officer North America Lottery.
Sales Wizard is the industry-leading sales force automation tool that provides sales teams with timely, relevant information and is available in user-friendly mobile apps for greater efficiency in the field. Currently supporting more than 148,000 retailers globally, Sales Wizard provides data and insights on sales, instant ticket inventory, instant ticket facings, point-of-sale equipment and signage, and much more.
Brightstar serves nearly 90 lottery customers and their players on six continents.
The post Brightstar Lottery Delivers Industry-Leading Sales Force Automation Solution to Ontario Lottery and Gaming Corporation appeared first on Americas iGaming & Sports Betting News.
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