Latest News
AgeChecked and Rdentify partner to help identify vulnerable players
AgeChecked have strengthened their commitment to Responsible Gambling by forming a comprehensive partnership with Rdentify, the specialists in identifying vulnerable customers through machine learning.
Rdentify use AI and cutting-edge technology to monitor live chats, giving each customer a score based on their risk of gambling-related harm. Through natural language processing (NLP), they can monitor every line from a company’s live chat and use machine learning models to highlight early signs of self-exclusion and problem gambling.
Their risk-based scoring system works in real time and easily integrates with your company’s CRM using a simple traffic light system to denote the level of risk. Instances of concern will be highlighted to customer support staff, who can then deal with the situation in an effective manner in line with the operator’s safer gambling policies. This can be done either through the CRM or Rdentify’s own API.
AgeChecked are the market leaders in age verification software and offer monitoring solutions for the iGaming industry across every stage of the customer journey. Their partnership with Rdentify will particularly help operators fulfill their licensing conditions in ensuring the ongoing monitoring of all players with continued KYC and due diligence, as well as in the prevention of gambling-related harm.
The signs of problem gambling are often subtle and spread across multiple areas of the business. Players also often chat to different support agents over time, meaning vulnerable players and their common cues are often missed. The sheer number of live chats on a day-to-day basis also make it difficult for humans to monitor. The Rdentify solution can integrate and analyse all of this data, both historical and current. By integrating AI into your pre-existing systems, the chance of spotting the signs of problem gambling earlier are therefore significantly increased.
An operator’s risk data can also be visualised so in-depth trend analysis can be studied, while Rdentify never process or store any personal data. All such data is anonymised and only the player ID will be transferred through the engine. The system has been developed by consulting some of the iGaming industry’s best data science, compliance and operations experts, meaning it is tailor-made for gambling operators.
Like AgeChecked’s systems, Rdentify’s is regularly updated to accommodate new problem identification factors and legislation changes, meaning the solution is flexible as well as scalable.
With the issue of responsible gambling becoming increasingly important, particularly in the British media ahead of the review of the 2005 Gambling Act, the scrutiny on the gambling industry and their responsibilities has never been higher. There are approximately 430,000 problem gamblers in the UK and two million identified as being at risk, with the industry suffering huge reputational damage in recent years due to these figures.
Rdentify allows you to identify these problem gamblers with increased accuracy and prevent them from gambling on your site, thus increasing compliance with Safer Gambling legislation and reducing fines and reputational damage. Rdentify and AgeChecked also enable operators to mitigate legal threats to operators while putting player protection front and centre of your operation.
Speaking about this importance, Daniel Brookes, the CEO of Rdentify, said: “Online gambling operators rely solely on customer support agents to recognise the signs of problem gambling during their live chat interactions. Globally, the iGaming industry is highly regulated and fast-growing, with a strong focus on player protection. Since 2017 in the UK, remote operators have been fined more than £63.5m by the UK Gambling Commission for social responsibility failings.
“Rdentify provides a scalable natural language processing (NLP) and machine learning-based engine which flags end-user vulnerability risk during live chat interactions. Rdentify seamlessly integrates with the operators’ existing operational systems and outputs clear, actionable scores and risk categorisation in real-time. This solution de-risks the operator, protects end-users and allows for a superior customer experience.”
On announcing the partnership with AgeChecked, Brookes said: “I am delighted to be announcing our partnership with AgeChecked. Not only does it give us a fantastic opportunity to work with a forward-thinking, well-known tech company, but their customer-centered approach matches with our own.
“Their focus on customer protection, which is delivered in an easy to digest and business-friendly manner, goes hand-in-hand with our own ethos, which we believe will help to deliver a strong and successful partnership for many years to come.”
Alastair Graham, the Founder and CEO of AgeChecked, said: “The issue of Responsible Gambling has never been more important, so we are delighted to partner with Rdentify in offering a holistic solution for operators.
“Combining AgeChecked’s cutting-edge age verification software with Rdentify’s live chat monitoring, our solution can ensure full compliance across every stage of the customer journey. We are committed to reducing gambling-related harm and helping operators obtain and maintain their regulatory compliance. We see innovative technological solutions such as those employed by Rdentify as being key in the fight against problem gambling.”
To find out more about the AgeChecked Player Vulnerability Monitoring solution please go to https://www.agechecked.com/player-vulnerability-monitoring/
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ELYSIUM Studios
Swintt adds High Noon Duel slot to Elysium Studios line-up
Swintt has released High Noon Duel, a new slot from its Elysium Studios label, themed around a Wild West duel between two characters, Pistol Belle and the Iron Cowboy.
The game uses a 6×4 tumbling reels format. Wins pay for matching symbols landing on adjacent reels from left to right, in any position. Swintt says the title has a maximum win of up to 27,000x the bet.
A health bar mechanic sits above the reels in the base game. When one of the two shooters’ scatter symbols lands, it reduces the opponent’s health. When one side’s health is fully depleted, a free spins feature triggers and the winning character adds a signature wild mechanic.
In the Pistol Belle free spins mode, wilds are fired onto the reels at the start of each spin. In the Iron Cowboy mode, a 2×2 wild appears in a random position each spin. Swintt also describes a third free spins feature triggered by two golden scatter symbols, where either character’s wild feature can activate at the start of each spin. The release adds that “Lady in Black” symbols convert icons between them vertically or horizontally into additional wilds.
Anthony Dalla-Giacoma, Chief Commercial Officer at Swintt, said: “Enjoy a winner-takes-all shootout on every spin in High Noon Duel, the latest gunslinging title in Swintt’s Elysium Studios line-up. Filled with explosive features where the bullets really start to fly, the game features a top prize of 27,000x the bet and more wilds than you can shake a pistol at, making it an action-packed tribute to classic Westerns that’s sure to fire its way right to top of operators’ ‘Most Wanted’ lists”
The post Swintt adds High Noon Duel slot to Elysium Studios line-up appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
BetGames
BetGames launches Chili Cash slot with Hold & Win Plus feature
BetGames has launched Chili Cash, a new high-volatility slot that debuts the supplier’s Hold & Win Plus feature. The game includes 243 ways to win, four jackpots and a stated maximum payout of 10,000x.
Chili Cash is built on a 5×3 reel layout. BetGames said Hold & Win Plus allows players to lock in cash and jackpot prizes when Money symbols land, with a Cash Collector mechanic that can be boosted by random multipliers. The respin counter resets when new symbols appear.
The game also includes a Mini-draw triggered by three or more Scatter symbols, which awards either Free Spins with Stacked Wilds or “immediate bonus action,” according to the company. Chili Cash also features Buy Bonus and Gamble options.
Ian Catchick, Chief Product and Business Development Officer at BetGames, said: “Chili Cash is a game that leads with its theme. We wanted players to be transported the moment the reels come to life, to get a sense of the warmth, colour and energy of the celebration before they even think about the features.
“Of course, the mechanics deliver too, and with new Hold and Win Plus, four jackpots and 10,000x on the table, we believe Chili Cash does exactly that. It is a release we are genuinely proud of.”
The post BetGames launches Chili Cash slot with Hold & Win Plus feature appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
The “Un-Boring” Update How Mancala Gaming Makes Sure You Click and Stick
Stop us if you’ve heard this one before: “We are thrilled to announce a series of innovative updates…”
Actually, we do have a lot to share, starting with a gorgeous, brand-new website that’s finally as vibrant as our games. But let’s tell the story the right way so it’s worth your time.
It’s not just that we’ve updated our look or tweaked a few tools; it’s about how to be “un-boring” for both our players and our partners. For Mancala Gaming, the rule is simple. Working together should never feel like a routine. From day one, the core of Mancala Gaming, and the big idea behind everything we do, has been: You click. You stick.
Take our new release pace, for example. We used to launch two games a month, and while that was great, we knew both our players and our partners wanted more. So did we. It was never our goal to become a company known for ‘that one cool game from last year.’ So, we expanded our team and dusted off our book of great ideas for the future to move to four releases a month.
This constant movement keeps engagement high and monetization steady, giving players a reason to come back every single week.
One might say that quantity is not the same as quality, and they would be right. The games have to feel right on the inside, too. That’s why we upgraded the Mancala Gaming bonus tool with a progress bar. It’s a tiny mechanic that does a lot of heavy lifting for player attention. We polish every detail like this because perfection has no limit, and as you can see, we are being very modest about it.
As we keep growing, we want Mancala Gaming to stay bright, interesting, and full of life. But there was always one piece of the puzzle that didn’t quite fit, and that was our old website. It served us well, but it didn’t quite capture the energy we have. So, we’ve decided to change it.
What began as a simple refresh turned, in the blink of an eye, into what became a year-and-a-half saga with hundreds of discussions, dozens of ideas, two major design rounds, and one black-or-white debate that came this close to becoming a fight. In the end, we kept both themes to preserve peace in the design department. Pretty diplomatic, wouldn’t you say?
Beyond the visuals, we added a comprehensive FAQ, expanded our partner resources, and introduced intuitive search filters so you can find any game in seconds. So yes, the new site looks very good, but more importantly –– it makes us easier to work with. When partners can quickly find what they need, it’s easier to launch, promote, and use our content in their day-to-day work. And that is exactly what we were aiming for.
Ultimately, all of this is about being a provider that feels truly alive. We want working with us to feel like a breath of fresh air that leads to a win, rather than a chore. Our job is to keep things interesting, engaging, and of course, profitable.
Looking at the results, we’re pretty sure we nailed it. We know you’re going to love it, so go ahead and see it for yourself.
That’s it from us for today. See you later!
Best,
The Mancala Gaming Team
The post The “Un-Boring” Update How Mancala Gaming Makes Sure You Click and Stick appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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