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AgeChecked and Rdentify partner to help identify vulnerable players

Published

5 years ago

February 12, 2021

Reading Time: 3 minutes

AgeChecked have strengthened their commitment to Responsible Gambling by forming a comprehensive partnership with Rdentify, the specialists in identifying vulnerable customers through machine learning.

Rdentify use AI and cutting-edge technology to monitor live chats, giving each customer a score based on their risk of gambling-related harm. Through natural language processing (NLP), they can monitor every line from a company’s live chat and use machine learning models to highlight early signs of self-exclusion and problem gambling.

Their risk-based scoring system works in real time and easily integrates with your company’s CRM using a simple traffic light system to denote the level of risk. Instances of concern will be highlighted to customer support staff, who can then deal with the situation in an effective manner in line with the operator’s safer gambling policies. This can be done either through the CRM or Rdentify’s own API.

AgeChecked are the market leaders in age verification software and offer monitoring solutions for the iGaming industry across every stage of the customer journey. Their partnership with Rdentify will particularly help operators fulfill their licensing conditions in ensuring the ongoing monitoring of all players with continued KYC and due diligence, as well as in the prevention of gambling-related harm.

The signs of problem gambling are often subtle and spread across multiple areas of the business. Players also often chat to different support agents over time, meaning vulnerable players and their common cues are often missed. The sheer number of live chats on a day-to-day basis also make it difficult for humans to monitor. The Rdentify solution can integrate and analyse all of this data, both historical and current. By integrating AI into your pre-existing systems, the chance of spotting the signs of problem gambling earlier are therefore significantly increased.

An operator’s risk data can also be visualised so in-depth trend analysis can be studied, while Rdentify never process or store any personal data. All such data is anonymised and only the player ID will be transferred through the engine. The system has been developed by consulting some of the iGaming industry’s best data science, compliance and operations experts, meaning it is tailor-made for gambling operators.

Like AgeChecked’s systems, Rdentify’s is regularly updated to accommodate new problem identification factors and legislation changes, meaning the solution is flexible as well as scalable.

With the issue of responsible gambling becoming increasingly important, particularly in the British media ahead of the review of the 2005 Gambling Act, the scrutiny on the gambling industry and their responsibilities has never been higher. There are approximately 430,000 problem gamblers in the UK and two million identified as being at risk, with the industry suffering huge reputational damage in recent years due to these figures.

Rdentify allows you to identify these problem gamblers with increased accuracy and prevent them from gambling on your site, thus increasing compliance with Safer Gambling legislation and reducing fines and reputational damage. Rdentify and AgeChecked also enable operators to mitigate legal threats to operators while putting player protection front and centre of your operation.

Speaking about this importance, Daniel Brookes, the CEO of Rdentify, said: “Online gambling operators rely solely on customer support agents to recognise the signs of problem gambling during their live chat interactions. Globally, the iGaming industry is highly regulated and fast-growing, with a strong focus on player protection. Since 2017 in the UK, remote operators have been fined more than £63.5m by the UK Gambling Commission for social responsibility failings.

“Rdentify provides a scalable natural language processing (NLP) and machine learning-based engine which flags end-user vulnerability risk during live chat interactions. Rdentify seamlessly integrates with the operators’ existing operational systems and outputs clear, actionable scores and risk categorisation in real-time. This solution de-risks the operator, protects end-users and allows for a superior customer experience.”

On announcing the partnership with AgeChecked, Brookes said: “I am delighted to be announcing our partnership with AgeChecked. Not only does it give us a fantastic opportunity to work with a forward-thinking, well-known tech company, but their customer-centered approach matches with our own.

“Their focus on customer protection, which is delivered in an easy to digest and business-friendly manner, goes hand-in-hand with our own ethos, which we believe will help to deliver a strong and successful partnership for many years to come.”

Alastair Graham, the Founder and CEO of AgeChecked, said: “The issue of Responsible Gambling has never been more important, so we are delighted to partner with Rdentify in offering a holistic solution for operators.
“Combining AgeChecked’s cutting-edge age verification software with Rdentify’s live chat monitoring, our solution can ensure full compliance across every stage of the customer journey. We are committed to reducing gambling-related harm and helping operators obtain and maintain their regulatory compliance. We see innovative technological solutions such as those employed by Rdentify as being key in the fight against problem gambling.”
To find out more about the AgeChecked Player Vulnerability Monitoring solution please go to https://www.agechecked.com/player-vulnerability-monitoring/

BetConstruct AI

BetConstruct AI’s Harmony ChoiceMe: Redefining Success in the Middle East

Published

29 seconds ago

February 4, 2026

Wladimir P.

betconstruct-ai’s-harmony-choiceme:-redefining-success-in-the-middle-east

BetConstruct AI proudly introduces Harmony ChoiceMe, a unique, high-level event aimed at nurturing strategic relationships and examining fresh opportunities within the changing environment of the Middle East.

Scheduled for 8 February 2026 in the lively center of Dubai, the event will unite the industry’s most prominent thinkers for an exclusive evening of cooperation and understanding. Hosted on the opulent Lotus Royale Cruise, the gathering provides an elegant and exclusive setting for significant discussions just 48 hours prior to the industry’s gathering for AIBC Eurasia.

Harmony ChoiceMe operates on the belief that achieving success in the area starts with making the right connections and optimal choices. With the industry seeking growth and innovation in the Middle East, this event offers an essential opportunity for reflection and premium networking, enabling partners and peers to synchronize their strategies in a sophisticated and motivating environment.

The evening aims to enable a smooth shift from innovative concepts to practical collaborations, making sure participants head into the forthcoming hectic summit with clear understanding and an enhanced network.

Interested parties are invited to reserve their place for an evening here.

The post BetConstruct AI’s Harmony ChoiceMe: Redefining Success in the Middle East appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Conferences

TCSJOHNHUXLEY Celebrates a Highly Successful Showcase at ICE Barcelona 2026

Published

30 seconds ago

February 4, 2026

Wladimir P.

tcsjohnhuxley-celebrates-a-highly-successful-showcase-at-ice-barcelona-2026

TCSJOHNHUXLEY is celebrating the success of ICE Barcelona 2026, where the team showcased a range of revolutionary products and solutions designed to elevate the global gaming industry. Taking place at the Fira Barcelona Gran Via, the event marked a pivotal moment for the company as it presented its full portfolio to the global community.

The energy at Stand 3R46 was incredible throughout the show, with a busy stand reflecting the significant interest in latest developments. Visitors witnessed firsthand the quality and dedication that define TCSJOHNHUXLEY products, from handcrafted excellence to cutting-edge electronic systems.

World-Class Roulette Wheels: As the premier manufacturer of Roulette wheels, the showcase featured the perfect balance of handcrafted excellence and cutting-edge automation. Highlights included the Saturn Velocity, a groundbreaking automated wheel that redefines speed and efficiency for both land-based and online operators. For seamless integration, it was displayed with the Wheelmate console alongside the world-renowned manual Saturn Roulette Wheels.

Roulette Xtra Delivers Multiplier Thrills: Roulette Xtra was a major highlight on the floor. The game adds a thrilling dimension with random multipliers of up to 500 to 1, and this experience is also available for electronic gaming via the Qorex 2 terminals. This versatility allows operators to deliver high-impact engagement to players across the entire casino floor, whether they prefer a traditional table or a terminal-based experience.

Chipper Champ 3: The latest evolution in chip handling technology, the Chipper Champ 3 offered advanced features designed to enhance efficiency and security. It delivered unmatched speed and accuracy, reinforcing its position as the market leader in automated chip sorting.

Casino Smart Kiosk Solutions: Unveiled for the first time at ICE Barcelona, the company introduced the Casino Smart Kiosk Solutions. These advanced self-service units are engineered to streamline the cage environment using RFID and vision inspection technology. Visitors experienced the Chip Dispensing Kiosk, designed for fast and secure chip purchases, alongside the Chip Redemption Kiosk, which facilitates precise, automated chip-to-cash exchanges. This new addition to the portfolio represents a significant step forward in floor automation and operational efficiency.

T-Connect Casino Management System: Focusing on the future of Connected Gaming Tables, the company presented the latest updates to the T-Connect ecosystem. This sophisticated system integrates smart sensors and intelligent software to deliver comprehensive real-time data insights, offering a flexible and modular approach to game management.

The showcase also highlighted the company’s renowned manufacturing expertise through its world-class core product range. From the precision of the globally recognised Roulette Wheels to the superior craftsmanship of the Gaming Tables, visitors witnessed firsthand the quality and dedication that define TCSJOHNHUXLEY products. This comprehensive portfolio demonstrates the company’s unique ability to create an end-to-end solution for all live gaming requirements.

The post TCSJOHNHUXLEY Celebrates a Highly Successful Showcase at ICE Barcelona 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

FA CHAI Card

FA CHAI Gaming Introduces Player Achievement System

Published

31 seconds ago

February 4, 2026

Wladimir P.

fa-chai-gaming-introduces-player-achievement-system

FA CHAI Gaming has introduced its Player Achievement System, a long-term progression framework designed for online casino platforms and operator partners to drive sustained engagement, repeat play and deeper player connection.

The system moves beyond short-lived promotions by transforming everyday gameplay into structured objectives, visible progress and meaningful milestones. At the centre of this approach is the FA CHAI Card, a cross-game reward mechanism that allows player achievements to extend beyond a single game and into a broader FA CHAI Gaming ecosystem.

The Player Achievement System is more than an add-on feature—it functions as a behavioural engine designed to improve the KPIs that matter most to operators. By combining achievement-based goals, missions and progression rewards, platforms can cultivate stronger player habits and longer lifecycle value.

Sustainable retention: visible progress and long-term objectives encourage players to return consistently.

More stable engagement: achievement-driven tasks support regular activity across sessions and weeks.

Healthier wagering patterns: cumulative goals motivate play naturally, without excessive bonus dependency.

Deeper player attachment: achievements turn gameplay into a personal journey rather than isolated actions.

Stronger ecosystem loyalty: cross-game rewards reinforce attachment to the broader FA CHAI Gaming portfolio.

Many engagement tools in the market rely on short-term incentives that generate brief activity spikes followed by rapid decline. The Player Achievement System focuses instead on the drivers of repeat behavior: clarity, continuity and purpose.

Progress over promotion: players work towards ongoing achievements rather than reacting to one-time offers.

Lower friction, higher satisfaction: rewards are earned through play, reducing frustration and drop-off.

Built-in freshness: evolving goals and rotating missions help prevent engagement fatigue.

Operational efficiency: structured progression reduces the need for constant campaign rebuilding.

Designed to scale: the framework can evolve alongside platform strategy and player growth.

The Player Achievement System is designed to adapt across FA CHAI Gaming’s supported games, with initial implementation focused on slot-style gameplay. The underlying logic remains intentionally flexible, allowing future expansion into additional game experiences without restructuring the system foundation.

Player actions contribute to visible achievement progress through daily and weekly missions, turning routine gameplay into measurable advancement. As objectives are completed, players unlock new achievement tiers and long-term progression paths, creating a clear sense of growth over time.

A core pillar of the Player Achievement System is the FA CHAI Card. Serving as a cross-game reward mechanism, FA CHAI Cards allow players to convert achievements earned in one game into free game opportunities across other FA CHAI Gaming games.

This design encourages players to explore a wider range of games, experience different mechanics and creative themes and gradually become more deeply integrated into the FA CHAI Gaming ecosystem. Rather than isolating rewards within individual games, FA CHAI Cards connect progress across games, supporting long-term player journeys and cross-game engagement.

By extending progression beyond a single product, FA CHAI Cards help operators increase portfolio exposure while offering players a more cohesive and rewarding platform experience.

Optional competitive elements, such as rankings or achievement-based leaderboards, can be integrated into the system to motivate highly engaged players further. These features act as enhancers rather than requirements, preserving balance while offering additional incentives.

The post FA CHAI Gaming Introduces Player Achievement System appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.