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AgeChecked and Rdentify partner to help identify vulnerable players
AgeChecked have strengthened their commitment to Responsible Gambling by forming a comprehensive partnership with Rdentify, the specialists in identifying vulnerable customers through machine learning.
Rdentify use AI and cutting-edge technology to monitor live chats, giving each customer a score based on their risk of gambling-related harm. Through natural language processing (NLP), they can monitor every line from a company’s live chat and use machine learning models to highlight early signs of self-exclusion and problem gambling.
Their risk-based scoring system works in real time and easily integrates with your company’s CRM using a simple traffic light system to denote the level of risk. Instances of concern will be highlighted to customer support staff, who can then deal with the situation in an effective manner in line with the operator’s safer gambling policies. This can be done either through the CRM or Rdentify’s own API.
AgeChecked are the market leaders in age verification software and offer monitoring solutions for the iGaming industry across every stage of the customer journey. Their partnership with Rdentify will particularly help operators fulfill their licensing conditions in ensuring the ongoing monitoring of all players with continued KYC and due diligence, as well as in the prevention of gambling-related harm.
The signs of problem gambling are often subtle and spread across multiple areas of the business. Players also often chat to different support agents over time, meaning vulnerable players and their common cues are often missed. The sheer number of live chats on a day-to-day basis also make it difficult for humans to monitor. The Rdentify solution can integrate and analyse all of this data, both historical and current. By integrating AI into your pre-existing systems, the chance of spotting the signs of problem gambling earlier are therefore significantly increased.
An operator’s risk data can also be visualised so in-depth trend analysis can be studied, while Rdentify never process or store any personal data. All such data is anonymised and only the player ID will be transferred through the engine. The system has been developed by consulting some of the iGaming industry’s best data science, compliance and operations experts, meaning it is tailor-made for gambling operators.
Like AgeChecked’s systems, Rdentify’s is regularly updated to accommodate new problem identification factors and legislation changes, meaning the solution is flexible as well as scalable.
With the issue of responsible gambling becoming increasingly important, particularly in the British media ahead of the review of the 2005 Gambling Act, the scrutiny on the gambling industry and their responsibilities has never been higher. There are approximately 430,000 problem gamblers in the UK and two million identified as being at risk, with the industry suffering huge reputational damage in recent years due to these figures.
Rdentify allows you to identify these problem gamblers with increased accuracy and prevent them from gambling on your site, thus increasing compliance with Safer Gambling legislation and reducing fines and reputational damage. Rdentify and AgeChecked also enable operators to mitigate legal threats to operators while putting player protection front and centre of your operation.
Speaking about this importance, Daniel Brookes, the CEO of Rdentify, said: “Online gambling operators rely solely on customer support agents to recognise the signs of problem gambling during their live chat interactions. Globally, the iGaming industry is highly regulated and fast-growing, with a strong focus on player protection. Since 2017 in the UK, remote operators have been fined more than £63.5m by the UK Gambling Commission for social responsibility failings.
“Rdentify provides a scalable natural language processing (NLP) and machine learning-based engine which flags end-user vulnerability risk during live chat interactions. Rdentify seamlessly integrates with the operators’ existing operational systems and outputs clear, actionable scores and risk categorisation in real-time. This solution de-risks the operator, protects end-users and allows for a superior customer experience.”
On announcing the partnership with AgeChecked, Brookes said: “I am delighted to be announcing our partnership with AgeChecked. Not only does it give us a fantastic opportunity to work with a forward-thinking, well-known tech company, but their customer-centered approach matches with our own.
“Their focus on customer protection, which is delivered in an easy to digest and business-friendly manner, goes hand-in-hand with our own ethos, which we believe will help to deliver a strong and successful partnership for many years to come.”
Alastair Graham, the Founder and CEO of AgeChecked, said: “The issue of Responsible Gambling has never been more important, so we are delighted to partner with Rdentify in offering a holistic solution for operators.
“Combining AgeChecked’s cutting-edge age verification software with Rdentify’s live chat monitoring, our solution can ensure full compliance across every stage of the customer journey. We are committed to reducing gambling-related harm and helping operators obtain and maintain their regulatory compliance. We see innovative technological solutions such as those employed by Rdentify as being key in the fight against problem gambling.”
To find out more about the AgeChecked Player Vulnerability Monitoring solution please go to https://www.agechecked.com/player-vulnerability-monitoring/
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Alberta
Incentive Studios launches five games with bet365 in Alberta
Incentive Games, via its real-money gaming division Incentive Studios, has launched five titles with bet365 in Alberta, the company said on July 23, 2026.
The rollout makes Kicker, Mega Flight, Mega Flight Boost, Velocity and Squid Game Red Light Green Light Cashout available to bet365 players in the province. Incentive Games described it as Incentive Studios’ first launch in Alberta.
Ahmed Baker, Chief Commercial Officer at Incentive Games, said: “We are delighted to see our real-money games launch with bet365 in Alberta. As one of the world’s leading operators, bet365 has consistently demonstrated its commitment to delivering high-quality player experiences, making them an ideal partner as we continue expanding across North America.
“Launching in Alberta represents another important step for Incentive Studios and we’re excited to bring five of our most popular titles to players in the province.”
Rich Graham, bet365 Associate VP of Gaming, said: “Incentive Games has become an important partner for bet365 with its fresh, unique approach to game development, particularly in emerging verticals.
We’re really pleased to be furthering our partnership by being their first partner in Alberta, and are confident local players will love their products.”
Incentive Games said the Alberta go-live follows recent launches in Ontario, Brazil and Pennsylvania as it targets further growth in regulated markets.
The post Incentive Studios launches five games with bet365 in Alberta appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Amusnet
Amusnet Gaming Explains the Shift From Account Management to Revenue System Ownership
Amusnet Gaming joined industry leaders, compliance experts, technology professionals, and gaming stakeholders at HIPTHER Baltics & Nordics: Tallinn 2026 for a day of discussions focused on digital governance, startup innovation, and Nordic market expansion. We spoke with Jack Lloyd, Partner Account & Commercial Manager – Operations Lead at Amusnet Gaming, about the evolving role of account management in iGaming – and why the industry is increasingly moving toward full partner revenue lifecycle ownership.
The phrase “revenue system ownership” suggests a much broader responsibility than traditional account management. How do you define this shift inside the modern iGaming ecosystem?
From a game provider perspective, “revenue system ownership” reflects the move away from managing accounts as standalone relationships and toward owning the performance of the content ecosystem inside each operator.
It means taking responsibility not just for delivering games, but for how those games perform once deployed – across lobbies, markets, player segments, and promotional layers. The provider role becomes directly tied to revenue outcomes, where success is measured by engagement, retention, and game-level performance, not just distribution.
How Amusnet applies this philosophy
At Amusnet, this means taking a proactive approach to portfolio management. We work closely with operators to analyse game performance, identify market-specific trends, and optimise content visibility through lobby positioning, promotional activity, and tailored launch strategies
What Amusnet is doing differently
Rather than focusing solely on new integrations, we place significant emphasis on post-launch performance. Once content is live, our teams continuously monitor engagement and revenue trends to identify opportunities for further optimisation and growth.
What tools or capabilities support this
Access to detailed performance data across multiple regulated markets gives us a broader view of player behaviour and portfolio performance, helping us identify opportunities that may not be visible when looking at a single market in isolation.
What are the biggest limitations of the classic account management model in today’s highly competitive and data-driven gaming market?
The traditional model is often too disconnected from product and performance reality. In many cases, account management sits between commercial, product, and operations without true ownership of outcomes.
For game providers, this creates friction between insight and execution. You may see performance trends, but lack the operational leverage to immediately impact game positioning, segmentation strategy, or market-specific optimisation.
In a highly competitive environment, this slows down portfolio growth and limits the ability to fully monetise content across operators.
How has the expectation from operators changed when it comes to account management and commercial partnership support over the past few years?
Operators now expect game providers to behave more like performance partners rather than content vendors.
It’s no longer just about supplying a strong game portfolio – it’s about actively contributing to how that portfolio is monetised inside the operator’s ecosystem. In the current market, a top-tier supplier’s commercial lead needs to understand API optimization, algorithmic recommendations, data segmentation, and local compliance constraints. If an account team cannot translate data insights into actionable revenue opportunities for operators, it risks becoming less relevant in today’s market
In practice, providers are expected to influence revenue outcomes, not just supply tools that generate them.
What are some of the biggest challenges companies face today when managing long-term growth across multiple regulated markets?
For game providers, the biggest challenge is scaling a consistent portfolio strategy across fragmented regulatory environments.
Each market affects how content can be certified, distributed, and positioned, which directly impacts performance. What works in one jurisdiction may not translate into another due to compliance constraints or player behaviour differences.
At the same time, without a consolidated performance view across operators and markets, it becomes difficult to optimise the portfolio holistically and understand true game-level ROI.
What internal skills or mindset changes do companies now look for when building high-performing account management or partnership teams?
The shift is toward hybrid commercial and product-performance thinking.
For game providers, it’s no longer enough to manage relationships – teams need to understand how games perform at a granular level and translate that into actionable portfolio decisions.
This requires strong analytical capability, but also a deep understanding of content strategy, player engagement, and how to influence operator-side execution. The mindset shifts from account servicing to active revenue and portfolio optimization ownership.
Looking ahead, how do you see partnership and revenue management roles evolving within the iGaming industry over the next few years?
Within game providers, these roles are evolving into fully integrated portfolio performance ownership functions.
The separation between account management, product, and commercial strategy will continue to fade. Instead, teams will be structured around full lifecycle responsibility for game performance across operators.
AI and automation will increasingly handle reporting and operational tasks, allowing commercial teams to focus on strategic portfolio decisions, market expansion, and optimisation of content performance at scale.
Ultimately, success will be defined by how effectively game providers can turn content into sustained revenue performance across diverse regulated markets.
The industry has moved beyond simple content distribution. Operators are looking for partners who can help them grow, not just suppliers who provide games. Our focus is on combining strong content with data-driven decision making and local market expertise to create lasting value for our partner.
Amusnet Gaming supported HIPTHER Baltics & Nordics: Tallinn 2026 as the sponsor of the Compliance & Operations Lab stage, as well as the Awards Ceremony & Closing Party Sponsor.
The post Amusnet Gaming Explains the Shift From Account Management to Revenue System Ownership appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
BGaming
BGaming Broadens Market Footprint via Bragg Gaming Group Deal
Deal puts BGaming titles on Bragg’s bragg hub aggregation platform, with market-specific game lineups launching across three regulated jurisdictions.
BGaming has signed a distribution partnership with Bragg Gaming Group to launch a selection of its titles in Spain, the Netherlands and Peru via Bragg’s bragg hub aggregation platform.
Under the agreement, BGaming’s content will be delivered to operators connected to bragg hub. In Spain and the Netherlands, the initial rollout includes Bonanza Billion, Fruit Million and Wild Cash x9990. In Peru, the launch lineup includes Gemhalla, Aztec Clusters and Aviamasters.
BGaming said the deal supports its push to expand in regulated European and Latin American markets by widening access to operators through Bragg’s aggregation network.
Marina Ostrovtsova, CEO at BGaming, said: “Expanding our reach in regulated markets is a core part of our strategy, and Bragg Gaming Group gives us a strong, compliant route to do exactly that.
“Spain, the Netherlands and Peru are important markets for us, and partnering with an established aggregation platform like bragg means we can put our best-performing games in front of more players while meeting the standards each market demands. We look forward to building on this partnership and bringing even more of our catalogue to bragg’s operators over time.”
Hristofor Hristov, Commercial Director Aggregation & Strategic Partnerships at bragg, added: “Integrating BGaming’s high-velocity titles directly enhances the premium mix we deliver to operators across Spain, the Netherlands, and Peru.
“This rollout drives immediate value for our partners and underscores our commitment to bringing market-specific, top-tier content to key regulated regions via the bragg hub.”
The post BGaming Broadens Market Footprint via Bragg Gaming Group Deal appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
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