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SKS365 Partners With Optimove to Ace Realtime CRM Marketing

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Fastest-growing gaming operator in Italy SKS365 has partnered with Optimove to turn CRM Marketing into a significant growth engine of the business.

SKS365, a leading multi-licensed international bookmaker and gaming operator, announced today it has partnered with Optimove, provider of the industry’s leading CRM Marketing Hub. This strategic investment in CRM is a significant part of an enterprise-wide digital transformation SKS365 is undergoing.

SKS365 will leverage Optimove’s solution to create, orchestrate, measure, and optimize CRM journeys for millions of registered players, including those of its flagship brand, Planetwin365. Not only one of the fastest growing sports betting portals in Europe, Planetwin365, is also the number one sports bookmaker in Italy.

Optimove will empower SKS365 Group to transform its CRM Marketing operations into a growth driver by allowing them to:

– Access a comprehensive 360-degree single customer view composed of player data consolidated from various sources and enriched with predictive analytics.

– Create sophisticated player segments by discovering customer insights using various data explorers and dashboards.

– Orchestrate Realtime and Scheduled marketing interactions for these segments across any native or integrated channel.

– Measure the incremental value of each marketing campaign to test, learn, and scale, CRM strategies.

In addition, Optimove’s journey-mapping AI algorithm will help maximize player lifetime value by autonomously identifying all the campaigns a player is eligible for, evaluating all journey possibilities, probabilities and potential gains, and serving the next-best-action for each one.

“Optimove will be a key enabler of SKS365’s strategy to make CRM a growth driver of the business,” said Troy Cox, Chief Commercial Officer at SKS365. “2020 has provided many challenges, but also created unique opportunities to take stock and look at ways of future proofing our business. With Optimove we know we have a partner that can catapult our CRM strategy and we are very excited about the prospect of working with them”

“We look forward to working closely with the team at SKS365 and taking part in transforming their CRM marketing into a strong revenue generation engine,” said Pini Yakuel, CEO and Founder of Optimove. “We are now privileged to work with 3 of the 5 leading operators in Italy and are confident in our ability to become a strategic contributor to SKS365’ impressive growth and massive success.”

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When Everyone Sends Hearts, WinSpirit Asked a Different Question

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when-everyone-sends-hearts,-winspirit-asked-a-different-question

Every February, online gaming platforms look remarkably similar: red-dominated palettes, heart-shaped motifs, and the same “Love is in the Air” promotions. The formula is predictable, the competition intense, and for many players, the seasonal narrative itself has begun to feel hollow.

WinSpirit Casino took a different route. Instead of competing in the same tired Valentine’s language, the brand launched a campaign that embraced a rare player sentiment: a playful eye-roll at clichés. The result — UnValentine’s Day — demonstrates how emotionally intelligent campaigns can drive measurable growth without relying on heavy bonus mechanics.

The Idea
The campaign featured a dedicated landing page with a single interactive mechanic: a poll asking players to vote for the Valentine’s cliché that annoyed them most. Options were framed with gaming metaphors for natural crossover:

  • “Booking a table like catching a Jackpot”

  • “Heart-shaped pizza? Just give me a Wild”

  • “Love songs instead of coin drop sounds”

  • “Love letters without promo codes”

Every participant received 20 Free Spins, positioned as a lighthearted gesture rather than a transactional reward. No complex flows, no heavy mechanics — just a simple, relevant touchpoint.

What the Players Said
Over 5,000 players participated. Key takeaways include:

  • 28% voted for “Booking a table like catching a Jackpot”, revealing that for many, Valentine’s Day feels more like a logistical challenge than romance.

  • 22% chose “Heart-shaped pizza? Just give me a Wild”, reflecting the gaming audience’s preference for practical rewards over aesthetic gestures.

  • 17% picked “Overthinking a spin like it’s a first date”, showing appreciation for humor and acknowledgement of the real player experience.

The remaining 33% were distributed across other options, emphasizing that the dominant sentiments were clear and actionable.

The Impact
During the one-week campaign:

  • +8% player activation frequency

  • +7% overall engagement

  • +5% growth in deposits

  • +4% increase in average bets per player

For a campaign built around a single, simple engagement mechanic with minimal investment, these results highlight a critical insight: emotional relevance can outperform financial incentives. Reactivated players returned for reasons beyond transactional value, and deposit and betting growth suggest emotional engagement can translate into real product behavior.

Part of a Bigger Picture
UnValentine’s Day reflects WinSpirit’s broader strategy of prioritizing emotional resonance over purely promotional tactics. Earlier, the Wish Express holiday campaign invited players, streamers, and partners to write letters to Santa. Over 2,000 wishes were submitted, social reach grew by 169%, and engagement rose 76%. The most memorable moment: WinSpirit covered round-trip flights for a player to reunite with family after eleven years.

Both campaigns — Wish Express and UnValentine’s Day — share a principle: meet players where they actually are. One campaign responded to nostalgic wishes, the other to playful skepticism. Both were rooted in empathy, and both delivered measurable results.

Why the Industry Is Watching
Seasonal, bonus-heavy campaigns are hitting diminishing returns. Acquisition costs are rising, and differentiation in February is structurally challenging. WinSpirit has shown that emotional differentiation is achievable, scalable, and measurable.

The secret isn’t complexity or oversized budgets — it’s insight. Find the emotional undercurrent your audience feels, create a simple way for them to express it, and let the interaction drive brand connection.

Players don’t want more mechanics. They want to feel heard. UnValentine’s Day proves that a single, well-timed question can outperform elaborate campaign architectures.

The post When Everyone Sends Hearts, WinSpirit Asked a Different Question appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Latest News

When Everyone Sends Hearts, WinSpirit Asked a Different Question

Published

on

when-everyone-sends-hearts,-winspirit-asked-a-different-question

Every February, online gaming platforms look remarkably similar: red palettes, heart-shaped imagery, “Love is in the Air” promotions. The formula is familiar, the competition intense — and for a growing share of the audience, the seasonal narrative itself has begun to lose emotional relevance.

WinSpirit Casino chose a different path. Instead of competing within the same seasonal language as everyone else, the brand built a campaign around something players rarely get to express publicly: a lighthearted eye-roll at Valentine’s Day clichés. The result — UnValentine’s Day — is a case study in how emotionally intelligent campaigns can generate measurable product growth without structural dependence on bonus-driven mechanics.

The Idea

The campaign launched a dedicated landing page with a single interactive mechanic: a poll asking players to vote for the Valentine’s cliché that annoyed them most. The options were framed using familiar gaming metaphors, making the crossover feel natural:

“Booking a table like catching a Jackpot” “Heart-shaped pizza? Just give me a Wild” “Love songs instead of coin drop sounds” “Love letters without promo codes”

Participation was acknowledged with 20 Free Spins, framed as a lightweight reward mechanic positioned as a gesture of engagement rather than a transactional incentive. No complex mechanics, no lengthy flows. Just a low-friction touchpoint that felt genuinely relevant to the moment.

What the Players Said?

Over 5,000 players participated. The results reveal more than just a ranking — they offer insight into how players emotionally interpret seasonal rituals.

28% voted for “Booking a table like catching a Jackpot” — the clear winner, confirming that for a significant share of players, Valentine’s Day reads more like a logistics challenge than a romantic occasion.

22% chose “Heart-shaped pizza? Just give me a Wild” — a result that speaks directly to the gaming audience’s core values: practical rewards over aesthetic gestures.

17% picked “Overthinking a spin like it’s a first date” — proof that players appreciate when a brand acknowledges the real texture of their experience, even through humor.

The remaining 33% was distributed across the remaining options — reinforcing the dominance of the leading choice rather than diluting it. For the industry, that’s a useful reminder: the gaming audience is diverse, personal, and pays attention when a brand actually listens.

The Impact

All metrics reflect growth within the one-week campaign period:

+8% frequency of player activation

+7% overall engagement

+5% growth in deposits

+4% growth in average bets per player

For a campaign built around a single, simple engagement mechanic and a low-cost incentive model, the results clearly demonstrate a key insight: emotional relevance can outperform financial motivation in driving short-term audience engagement. The engagement lift reflects reactivated players returning for reasons beyond transactional value. The deposit and betting growth further suggest that an emotional entry point can translate into measurable product behavior.

Part of a Bigger Picture

UnValentine’s Day didn’t emerge in isolation. It reflects a deliberate strategic direction: emotional resonance, rather than promotional mechanics, as the primary driver of engagement.

Earlier this season, WinSpirit’s Wish Express holiday campaign invited players, streamers, and industry partners to write a literal letter to Santa — a gesture of nostalgia in an industry that tends toward hard metrics. Over 2,000 wishes were submitted. Social reach grew by 169%, engagement by 76%. The campaign’s most memorable moment came when WinSpirit covered the cost of round-trip flights so one player could reunite with family members they hadn’t seen in eleven years.

What connects Wish Express and UnValentine’s Day isn’t a tactic — it’s a consistent belief that the most effective brand interactions are the ones that meet people where they actually are. One campaign said: we believe in the power of sincere wishes. The other said: we see you rolling your eyes at the heart-shaped pizza, and so do we. Both are forms of empathy. Both worked.

Why the Industry Is Watching

For operators and marketers tracking the evolution of seasonal engagement, WinSpirit’s approach offers a model worth studying. Bonus-heavy campaigns face diminishing returns. Acquisition costs rise. And in a landscape where every February looks identical, differentiation becomes structurally difficult.

What WinSpirit has demonstrated — in two consecutive seasons — is that emotional differentiation is achievable, scalable, and measurable. The campaign architecture is not complex. The investment is not outsized. What makes it work is the quality of the insight driving it: find the emotional undercurrent your audience is already feeling, create a simple format for them to express it, and let the interaction itself do the brand-building work.

Players don’t want more mechanics. They want to feel that someone is listening. UnValentine’s Day proved that a single well-aimed question — asked at exactly the right moment — can outperform complex campaign architectures.

The post When Everyone Sends Hearts, WinSpirit Asked a Different Question appeared first on Americas iGaming & Sports Betting News.

Continue Reading

Latest News

When Everyone Sends Hearts, WinSpirit Asked a Different Question

Published

on

Every February, online gaming platforms look remarkably similar: red palettes, heart-shaped imagery, “Love is in the Air” promotions. The formula is familiar, the competition intense — and for a growing share of the audience, the seasonal narrative itself has begun to lose emotional relevance.

WinSpirit Casino chose a different path. Instead of competing within the same seasonal language as everyone else, the brand built a campaign around something players rarely get to express publicly: a lighthearted eye-roll at Valentine’s Day clichés. The result — UnValentine’s Day — is a case study in how emotionally intelligent campaigns can generate measurable product growth without structural dependence on bonus-driven mechanics.

The Idea

The campaign launched a dedicated landing page with a single interactive mechanic: a poll asking players to vote for the Valentine’s cliché that annoyed them most. The options were framed using familiar gaming metaphors, making the crossover feel natural:

“Booking a table like catching a Jackpot” “Heart-shaped pizza? Just give me a Wild” “Love songs instead of coin drop sounds” “Love letters without promo codes”

Participation was acknowledged with 20 Free Spins, framed as a lightweight reward mechanic positioned as a gesture of engagement rather than a transactional incentive. No complex mechanics, no lengthy flows. Just a low-friction touchpoint that felt genuinely relevant to the moment.

What the Players Said?

Over 5,000 players participated. The results reveal more than just a ranking — they offer insight into how players emotionally interpret seasonal rituals.

28% voted for “Booking a table like catching a Jackpot” — the clear winner, confirming that for a significant share of players, Valentine’s Day reads more like a logistics challenge than a romantic occasion.

22% chose “Heart-shaped pizza? Just give me a Wild” — a result that speaks directly to the gaming audience’s core values: practical rewards over aesthetic gestures.

17% picked “Overthinking a spin like it’s a first date” — proof that players appreciate when a brand acknowledges the real texture of their experience, even through humor.

The remaining 33% was distributed across the remaining options — reinforcing the dominance of the leading choice rather than diluting it. For the industry, that’s a useful reminder: the gaming audience is diverse, personal, and pays attention when a brand actually listens.

The Impact

All metrics reflect growth within the one-week campaign period:

+8% frequency of player activation

+7% overall engagement

+5% growth in deposits

+4% growth in average bets per player

For a campaign built around a single, simple engagement mechanic and a low-cost incentive model, the results clearly demonstrate a key insight: emotional relevance can outperform financial motivation in driving short-term audience engagement. The engagement lift reflects reactivated players returning for reasons beyond transactional value. The deposit and betting growth further suggest that an emotional entry point can translate into measurable product behavior.

Part of a Bigger Picture

UnValentine’s Day didn’t emerge in isolation. It reflects a deliberate strategic direction: emotional resonance, rather than promotional mechanics, as the primary driver of engagement.

Earlier this season, WinSpirit’s Wish Express holiday campaign invited players, streamers, and industry partners to write a literal letter to Santa — a gesture of nostalgia in an industry that tends toward hard metrics. Over 2,000 wishes were submitted. Social reach grew by 169%, engagement by 76%. The campaign’s most memorable moment came when WinSpirit covered the cost of round-trip flights so one player could reunite with family members they hadn’t seen in eleven years.

What connects Wish Express and UnValentine’s Day isn’t a tactic — it’s a consistent belief that the most effective brand interactions are the ones that meet people where they actually are. One campaign said: we believe in the power of sincere wishes. The other said: we see you rolling your eyes at the heart-shaped pizza, and so do we. Both are forms of empathy. Both worked.

Why the Industry Is Watching

For operators and marketers tracking the evolution of seasonal engagement, WinSpirit’s approach offers a model worth studying. Bonus-heavy campaigns face diminishing returns. Acquisition costs rise. And in a landscape where every February looks identical, differentiation becomes structurally difficult.

What WinSpirit has demonstrated — in two consecutive seasons — is that emotional differentiation is achievable, scalable, and measurable. The campaign architecture is not complex. The investment is not outsized. What makes it work is the quality of the insight driving it: find the emotional undercurrent your audience is already feeling, create a simple format for them to express it, and let the interaction itself do the brand-building work.

Players don’t want more mechanics. They want to feel that someone is listening. UnValentine’s Day proved that a single well-aimed question — asked at exactly the right moment — can outperform complex campaign architectures.

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