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FACEIT’s AI admin tackling toxic behaviour learns to detect verbal toxicity and mic spam
FACEIT, the makers of Minerva, the first artificial intelligence powered admin, can reveal her upgraded capabilities in the fight against toxic behaviour in competitive games. Minerva can now hear and is able to understand voice messages in all languages. Detecting toxic behaviour on voice chat including verbal toxicity and mic spam.
- Last year FACEIT embarked on a journey to reduce toxic behaviour in online multiplayer games by releasing Minerva, an artificial intelligence powered admin, able to detect and take action against toxic messages at infinite scale. According to surveys of FACEIT users, anti-toxicity solutions were one of the most requested features.
- Since launch she has:
- Analysed more than 1.4bn chat messages
- Detected more than 1.9 million toxic messages and issues warnings
- Banned over 100k players
- As a result, the FACEIT platform has seen:
- 21% fewer toxic messages sent
- 62% reduction in seriously offensive messages being sent
- The first iteration of Minerva began by analysing thousands of text chat messages to detect abusive language and toxic behaviour, but there were other forms of toxicity relating to gameplay she was unable to detect including; players acting as obstacles for teammates, staying AFK, deliberate friendly fire, blocking, griefing and potential offensive and abusive language via voice channels
- To detect and take action against negative behaviours in gameplay, FACEIT launched Justice, a community-driven portal, that thanks to the endless effort of many members of the community, has managed to resolve more than 60,000 cases, issuing almost 30,000 punishments since it’s launch in April.
- The FACEIT community also fed back that text detection didn’t go far enough thus prompting the development in Minerva’s ability to listen. Now she is able to analyse audio sources of data and detect two different types of potential abuse: toxic verbal messages and microphone spamming.
- Minerva is able to analyse full conversations among players during a match. An important aspect that makes the overall process more reliable and less prone to misleading interpretations that could come out by analyzing single and isolated messages.
- In addition to detecting potential toxic voice messages Minerva is able to detect and sanction other forms of repetitive annoying user behaviours and sounds, which could worsen their teammates’ ability to concentrate and make the overall experience less enjoyable such as screaming or excessively loud music. To achieve this, Minerva reviews the audio file of the match and by applying a CNN (Convolutional Neural Network) technology, she can recognise a series of negative behaviours and issue either a warning or a ban in case the player has been caught multiple times.
To find out more about Minerva please head to https://fce.gg/minerva-gets-ears
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Alchemy of Passion
WinSpirit Launches Alchemy of Passion: A Birthday Campaign Combining Gamification, Rewards, and Player Engagement
This summer, WinSpirit celebrates its birthday with Alchemy of Passion, a large-scale promotional campaign designed to create deeper player engagement through gamification, storytelling, and immersive rewards.
Built around the concept of discovering the legendary Elixir of Passion, the campaign transforms traditional promotional mechanics into an interactive journey. Players are invited to collect ingredients, complete quests, unlock rewards, and explore new experiences — turning every spin and action into part of a larger adventure.
Throughout the campaign, players can access multiple engagement features, including the Gift Portal, Gift Shop, Mystery Elixirs, quests, tournaments, and exclusive bonuses created specifically for the celebration.
From a product perspective, Alchemy of Passion highlights WinSpirit’s approach to developing creative promotional solutions that help operators increase player interaction, strengthen loyalty, and deliver memorable brand experiences. By combining narrative-driven mechanics with rewarding gameplay elements, the campaign provides partners with a flexible engagement tool designed to support retention and long-term player relationships.
The campaign also reflects WinSpirit’s continued investment in innovation, exploring new ways to connect entertainment, technology, and player-focused experiences within the iGaming ecosystem.
This birthday celebration is WinSpirit’s way of thanking the community that continues to shape the brand. Instead of simply marking another milestone, the company is creating new opportunities for players to interact, discover rewards, and celebrate together.
While Alchemy of Passion is already live, another major experience is being prepared behind the scenes. Soon, players and partners will get their first look at Euphoria Lab — a brand-new concept designed to bring an entirely new level of engagement.
The celebration has begun. The formula continues to evolve, and the next chapter is about to unfold.
The post WinSpirit Launches Alchemy of Passion: A Birthday Campaign Combining Gamification, Rewards, and Player Engagement appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Africa
SpringbokCasino ties July free spins to ‘Minions in the Wild’ campaign
SpringbokCasino.co.za has launched a July promotion offering players 25 free spins on SpinLogic slot title Seahorse Surge, using coupon code MINIONS. The operator said the offer is valid throughout July on its South Africa-facing site.
The campaign is positioned around a “Minions in the Wild – Nature’s Greatest Helpers” theme, timed to coincide with the release window of a new Minions film. SpringbokCasino’s creative frames the promotion through five animal “archetypes” — meerkats, hyenas, dassies, warthogs and elephants — as analogies for different styles of play.
“Every ecosystem needs its helpers, and every winning session needs the right mix of patience, timing, and a little bit of glorious chaos,” said Daniel Van Wyke, Casino Manager at SpringbokCasino. “This July, we celebrate South Africa’s wildest ‘Minions’—and give our players 25 free spins to cause some fun trouble of their own.”
SpringbokCasino described Seahorse Surge as featuring “cascading wins and rising multipliers.”
The press release also links to a video version of the story hosted at https://lyceum.video/casinonews/260701/260701.mp4.
The post SpringbokCasino ties July free spins to ‘Minions in the Wild’ campaign appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
Alchemy of Passion
WinSpirit Launches Alchemy of Passion: A Birthday Campaign Combining Gamification, Rewards, and Player Engagement
This summer, WinSpirit celebrates its birthday with Alchemy of Passion, a large-scale promotional campaign designed to create deeper player engagement through gamification, storytelling, and immersive rewards.
Built around the concept of discovering the legendary Elixir of Passion, the campaign transforms traditional promotional mechanics into an interactive journey. Players are invited to collect ingredients, complete quests, unlock rewards, and explore new experiences — turning every spin and action into part of a larger adventure.
Throughout the campaign, players can access multiple engagement features, including the Gift Portal, Gift Shop, Mystery Elixirs, quests, tournaments, and exclusive bonuses created specifically for the celebration.
From a product perspective, Alchemy of Passion highlights WinSpirit’s approach to developing creative promotional solutions that help operators increase player interaction, strengthen loyalty, and deliver memorable brand experiences. By combining narrative-driven mechanics with rewarding gameplay elements, the campaign provides partners with a flexible engagement tool designed to support retention and long-term player relationships.
The campaign also reflects WinSpirit’s continued investment in innovation, exploring new ways to connect entertainment, technology, and player-focused experiences within the iGaming ecosystem.
This birthday celebration is WinSpirit’s way of thanking the community that continues to shape the brand. Instead of simply marking another milestone, the company is creating new opportunities for players to interact, discover rewards, and celebrate together.
While Alchemy of Passion is already live, another major experience is being prepared behind the scenes. Soon, players and partners will get their first look at Euphoria Lab — a brand-new concept designed to bring an entirely new level of engagement.
The celebration has begun. The formula continues to evolve, and the next chapter is about to unfold.
The post WinSpirit Launches Alchemy of Passion: A Birthday Campaign Combining Gamification, Rewards, and Player Engagement appeared first on Americas iGaming & Sports Betting News.
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