Latest News

FACEIT’s AI admin tackling toxic behaviour learns to detect verbal toxicity and mic spam

Published

5 years ago

December 16, 2020

Reading Time: 2 minutes

FACEIT, the makers of Minerva, the first artificial intelligence powered admin, can reveal her upgraded capabilities in the fight against toxic behaviour in competitive games. Minerva can now hear and is able to understand voice messages in all languages. Detecting toxic behaviour on voice chat including verbal toxicity and mic spam.

Last year FACEIT embarked on a journey to reduce toxic behaviour in online multiplayer games by releasing Minerva, an artificial intelligence powered admin, able to detect and take action against toxic messages at infinite scale. According to surveys of FACEIT users, anti-toxicity solutions were one of the most requested features.
Since launch she has:
- Analysed more than 1.4bn chat messages
- Detected more than 1.9 million toxic messages and issues warnings
- Banned over 100k players
As a result, the FACEIT platform has seen:
- 21% fewer toxic messages sent
- 62% reduction in seriously offensive messages being sent
The first iteration of Minerva began by analysing thousands of text chat messages to detect abusive language and toxic behaviour, but there were other forms of toxicity relating to gameplay she was unable to detect including; players acting as obstacles for teammates, staying AFK, deliberate friendly fire, blocking, griefing and potential offensive and abusive language via voice channels
To detect and take action against negative behaviours in gameplay, FACEIT launched Justice, a community-driven portal, that thanks to the endless effort of many members of the community, has managed to resolve more than 60,000 cases, issuing almost 30,000 punishments since it’s launch in April.
The FACEIT community also fed back that text detection didn’t go far enough thus prompting the development in Minerva’s ability to listen. Now she is able to analyse audio sources of data and detect two different types of potential abuse: toxic verbal messages and microphone spamming.
Minerva is able to analyse full conversations among players during a match. An important aspect that makes the overall process more reliable and less prone to misleading interpretations that could come out by analyzing single and isolated messages.
In addition to detecting potential toxic voice messages Minerva is able to detect and sanction other forms of repetitive annoying user behaviours and sounds, which could worsen their teammates’ ability to concentrate and make the overall experience less enjoyable such as screaming or excessively loud music. To achieve this, Minerva reviews the audio file of the match and by applying a CNN (Convolutional Neural Network) technology, she can recognise a series of negative behaviours and issue either a warning or a ban in case the player has been caught multiple times.

To find out more about Minerva please head to https://fce.gg/minerva-gets-ears

Betsson Group

Betsson Group Celebrates Multiple Wins; Jesper Svensson Takes Home GGA 2026 Executive of the Year

Published

29 minutes ago

January 26, 2026

Wladimir P.

betsson-group-celebrates-multiple-wins;-jesper-svensson-takes-home-gga-2026-executive-of-the-year

At the close of Day 1 of ICE 2026 in Barcelona, the Global Gaming Awards (GGA) took place, celebrating outstanding achievements across the gaming industry. The awards recognise excellence across the Europe, Middle East and Africa (EMEA) region and remain one of the most prestigious honours in the sector due to their commitment to transparency and industry credibility.

Jesper Svensson, CEO of Betsson Group, was recognised as Executive of the Year, underscoring the impact of his leadership over the past year. What makes this accolade particularly significant is that it is determined by senior leaders from across the international gaming industry. Being selected by peers who understand the complexity of steering a large-scale, multinational operator highlights the respect Jesper commands and reinforces the influence he continues to have on the sector. This follows his Outstanding Contribution to Gaming award at the SiGMA Euro-Med Awards 2025.

Alongside Jesper’s individual recognition, Betsson Group was also honoured with multiple accolades at the Global Gaming Awards 2026:

Social Responsibility of the Year – Winner

Affiliate Programme of the Year – 1st Runner-Up

Sports Betting Operator of the Year – 2nd Runner-Up

These achievements build on Betsson Group’s strong performance in 2025 at the same awards, when the company also won Social Responsibility of the Year and was recognised as Runner-Up for Sports Betting Operator of the Year.

The Global Gaming Awards are widely regarded as a benchmark of excellence within the industry, supported by a respected voting panel composed of experienced executives from across the EMEA region and independently adjudicated by KPMG to maintain the highest standards of integrity.

The post Betsson Group Celebrates Multiple Wins; Jesper Svensson Takes Home GGA 2026 Executive of the Year appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

eSports

Esports World Cup 2026 Tickets on Sale Now

Published

29 minutes ago

January 26, 2026

Wladimir P.

esports-world-cup-2026-tickets-on-sale-now

First wave of tickets includes Early Bird passes, premium experiences and special travel offers ahead of seven-week competition for a record-breaking $75 million prize pool

The Esports World Cup Foundation (EWCF) officially opened tickets sales for the Esports World Cup 2026 (EWC), the world’s largest esports event, set to return to Riyadh, Saudi Arabia, from July 6 through August 23. The first wave of ticket options for fans is now live at esportsworldcup.com and through international ticketing partners Tixr (US and EU), Webook (Middle East and Saudi Arabia), Platinumlist (Middle East and India), and Damai (China), alongside special travel packages from Saudia Holidays available to first purchasers.

EWC 2026 will feature a record-breaking $75 million prize pool that reflects the evolution of the EWC as a premier sporting event and the anchor multi-title competition within the global esports ecosystem. Over 2,000 players representing more than 200 Clubs and over 100 countries will compete in Riyadh in the industry-leading cross-game Club Championship that is now a focal point of the esports calendar.

Limited-edition goodie bags for Weekly All-Access and Premium Tournament purchases contain a collector coin, trading card, aluminium water bottle, tote bag, T-shirt, fridge magnet, merch voucher, and a collectible pin.

Saudia Holidays, the travel division of Saudia Airlines, the Kingdom’s national carrier, now also offers an all-in-one Early Bird package to experience the Esports World Cup in Riyadh, including return flights, hand-picked hotels near the action, and a free All-Access Pass for the full duration of the stay, with one simple booking and no hidden fees.

Regular Tournament Passes and Daily Passes will be released in the next wave of sales.

The EWCF has officially confirmed the weekly schedule for EWC 2026, locking in seven weeks of world-class competition. Below is the schedule for each EWC tournament, sorted by week.

The post Esports World Cup 2026 Tickets on Sale Now appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

AI gaming platforms

BetConstruct AI Sets the Tone for 2026 iGaming with Harmony Choice Event in Barcelona

Published

3 days ago

January 23, 2026

Wladimir P.

betconstruct-ai-sets-the-tone-for-2026-igaming-with-harmony-choice-event-in-barcelona

BetConstruct AI defines a new era of iGaming at Harmony Choice in Barcelona

On January 17, BetConstruct AI officially ushered in the 2026 iGaming season with Harmony Choice, an exclusive industry gathering held in Barcelona just days ahead of ICE Barcelona. Hosted at one of the city’s most iconic venues, the event brought together senior industry leaders for an evening of strategic dialogue, collaboration, and high-level networking.

Designed to set the tone for the year ahead, Harmony Choice became the stage for a series of major announcements that highlight BetConstruct AI’s ambition to reshape the iGaming ecosystem through artificial intelligence and scalable technology.

Choice Gaming officially launched

Taking center stage, Vigen Badalyan, Co-founder of BetConstruct AI, announced the official launch of Choice Gaming. The platform has already demonstrated rapid adoption, going live on more than 1,000 websites at launch.

Looking ahead, BetConstruct AI revealed an ambitious growth plan, projecting integration across 5,000+ websites by the end of February. To reward early adopters, the company announced that every 51st integrator will receive the entire Choice Gaming slot portfolio free for one year.

KISS AI Live Casino debuts

Harmony Choice also marked the unveiling of KISS AI Live Casino, a groundbreaking live casino solution powered entirely by advanced artificial intelligence. Positioned as a next-generation product, KISS AI Live Casino aims to redefine player interaction and operational efficiency within live gaming environments.

To accelerate adoption, BetConstruct AI introduced a limited-time incentive: partners integrating KISS AI Live Casino by February 25 will receive the platform free for one year.

Faster scaling with Open API integration

Further streamlining partner onboarding, BetConstruct AI announced that Open API integration would be available on both BetConstruct AI and Choice Gaming websites starting January 19. The updated system enables online contract sign-offs, allowing operators to integrate products and scale operations faster and more efficiently.

Leadership insights and new product reveals

The evening also featured strategic insights from senior leadership across the group:

Vahagn Badalyan, CEO of Badalyan Brothers, reviewed recent milestones and unveiled two new live casino games from Creedroomz, reinforcing the group’s live casino offering.
Leonid Kirakosyan, CEO of BetConstruct AI, introduced Betting Mate, an AI-powered recommendation engine designed to enhance sportsbook engagement through personalized, data-driven betting suggestions.

Setting the benchmark for 2026

More than a networking event, Harmony Choice served as a clear statement of intent. By blending human creativity with artificial intelligence, BetConstruct AI demonstrated its commitment to equipping operators with flexible tools, advanced AI solutions, and diverse gaming portfolios.

As the industry turns its attention to ICE Barcelona 2026, BetConstruct AI has set a high benchmark for innovation, scalability, and strategic vision — positioning Harmony Choice as one of the defining moments at the start of the iGaming year.

The post BetConstruct AI Sets the Tone for 2026 iGaming with Harmony Choice Event in Barcelona appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.