Latest News
FACEIT’s AI admin tackling toxic behaviour learns to detect verbal toxicity and mic spam
FACEIT, the makers of Minerva, the first artificial intelligence powered admin, can reveal her upgraded capabilities in the fight against toxic behaviour in competitive games. Minerva can now hear and is able to understand voice messages in all languages. Detecting toxic behaviour on voice chat including verbal toxicity and mic spam.
- Last year FACEIT embarked on a journey to reduce toxic behaviour in online multiplayer games by releasing Minerva, an artificial intelligence powered admin, able to detect and take action against toxic messages at infinite scale. According to surveys of FACEIT users, anti-toxicity solutions were one of the most requested features.
- Since launch she has:
- Analysed more than 1.4bn chat messages
- Detected more than 1.9 million toxic messages and issues warnings
- Banned over 100k players
- As a result, the FACEIT platform has seen:
- 21% fewer toxic messages sent
- 62% reduction in seriously offensive messages being sent
- The first iteration of Minerva began by analysing thousands of text chat messages to detect abusive language and toxic behaviour, but there were other forms of toxicity relating to gameplay she was unable to detect including; players acting as obstacles for teammates, staying AFK, deliberate friendly fire, blocking, griefing and potential offensive and abusive language via voice channels
- To detect and take action against negative behaviours in gameplay, FACEIT launched Justice, a community-driven portal, that thanks to the endless effort of many members of the community, has managed to resolve more than 60,000 cases, issuing almost 30,000 punishments since it’s launch in April.
- The FACEIT community also fed back that text detection didn’t go far enough thus prompting the development in Minerva’s ability to listen. Now she is able to analyse audio sources of data and detect two different types of potential abuse: toxic verbal messages and microphone spamming.
- Minerva is able to analyse full conversations among players during a match. An important aspect that makes the overall process more reliable and less prone to misleading interpretations that could come out by analyzing single and isolated messages.
- In addition to detecting potential toxic voice messages Minerva is able to detect and sanction other forms of repetitive annoying user behaviours and sounds, which could worsen their teammates’ ability to concentrate and make the overall experience less enjoyable such as screaming or excessively loud music. To achieve this, Minerva reviews the audio file of the match and by applying a CNN (Convolutional Neural Network) technology, she can recognise a series of negative behaviours and issue either a warning or a ban in case the player has been caught multiple times.
To find out more about Minerva please head to https://fce.gg/minerva-gets-ears
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Central Europe
Habanero goes live on Favbet Romania
Deal adds Habanero’s slots and table games to Favbet.ro as the supplier targets further growth in CEE regulated markets.
Habanero has gone live with Favbet Romania, rolling out its slots and table games portfolio on the operator’s locally focused platform in Romania’s regulated online market.
Under the agreement, Favbet Romania players gain access to Habanero’s full catalogue. The companies positioned the launch as part of Habanero’s wider push to add regulated operator partners across Central and Eastern Europe.
Toni Karapetrov, Head of Corporate Communications at Habanero, said: “Favbet Romania is a well-respected brand in Europe and exactly the kind of partner we look to work with as we deepen our presence in the market. Romania players have a strong appetite for our content and we are confident our games will resonate well with their audience.
“Romania is an important market for us, and going live with this operator is another strong step in our continued European expansion across high-growth regulated markets.”
Cristian Sapovici, Head of Casino, Favbet Romania, said: “The collaboration between Favbet Romania and Habanero has been strong from the very beginning, and this co-branded collaboration agreement marks an important step in strengthening our strategic partnership.
“Our shared objective is to deliver a more integrated gaming experience for players in Romania, supported by consistent visibility, dedicated campaigns, and a stronger presence of Habanero content within the Favbet.ro ecosystem.”
Habanero said it is now live in 22 European regulated markets, and counts operators including Entain, Sisal and Betway among its partners.
The post Habanero goes live on Favbet Romania appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Allen Terleto VP Global Partners and Ecosystem at Cockroach Labs
Continent 8 launches managed CockroachDB service for global iGaming infrastructure
Continent 8 Technologies, a leading provider of managed IT solutions for the global iGaming and online sports betting industry, today announced the launch of its fully managed CockroachDB service. The offering expands Continent 8’s portfolio across AWS Outposts, hybrid cloud, and Kubernetes environments including AWS EKS – enabling operators and suppliers to deploy distributed, highly resilient data infrastructure.
The iGaming industry is entering a new phase defined by rapid scale, real-time player interactions, and increasingly complex regulatory requirements. Operators must support high-throughput transactional workloads across regulated markets while adhering to strict data sovereignty and compliance mandates – from the U.S. in each individual regulated state to country-specific regulations worldwide. At the same time, traditional monolithic databases are being pushed beyond their limits, struggling to scale dynamically and operate consistently across modern, distributed environments.
CockroachDB’s cloud-agnostic and PostgreSQL-compatible distributed architecture directly addresses these challenges by enabling strongly consistent transactions across regions and hybrid deployments. This allows operators to operate across markets while maintaining strict control over where data resides and how it is managed. Combined with Continent 8’s global footprint – spanning more than 100 locations across the globe in regulated jurisdictions – the service provides a foundation for deploying infrastructure closer to players without compromising compliance or performance.
“Continent 8 has always focused on delivering infrastructure that meets the unique demands of the iGaming industry – where performance, compliance, and uptime are non-negotiable,” said David Brace, Chief Alliance & Partnership Officer, AWS, at Continent 8 Technologies. “As our customers grow across regulated markets, the database becomes a critical component. Our managed CockroachDB service provides the consistency, resilience, and deployment flexibility required to support that growth.”
As operators scale into new markets and adopt hybrid deployment models spanning on-premises, cloud, and edge environments, the need for integrated, multi-region infrastructure continues to grow. By incorporating CockroachDB into its portfolio of hosting, cloud, connectivity, and cybersecurity solutions, Continent 8 delivers a unified platform designed to simplify operations while supporting massive scale in regulated environments.
“Partnerships like this are critical as operators move toward more integrated, ecosystem-driven infrastructure models,” said Allen Terleto, VP Global Partners and Ecosystem at Cockroach Labs. “By combining Continent 8’s managed services and AWS expertise with CockroachDB’s distributed SQL capabilities, we’re enabling customers to build and operate modern applications across hybrid environments with greater flexibility and control. It also strengthens the broader ISV ecosystem supporting iGaming, making it easier to bring new services to market on a data platform that can scale with the evolving demands of the industry.”
The post Continent 8 launches managed CockroachDB service for global iGaming infrastructure appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
AI
Golden Whale teams with Discerning Capital and PVX on AI-led “Scale in a Box” push
Deal links Golden Whale optimisation models with House Advantage Fund’s non-dilutive UA financing for regulated iGaming and social gaming operators.
Golden Whale has partnered with House Advantage Fund (“HAF”), co-managed by Discerning Capital & PVX, to combine AI-driven optimisation with non-dilutive user acquisition financing for regulated iGaming and social gaming companies.
The companies say the partnership ties Golden Whale’s predictive models to increased marketing investment through HAF, with the aim of directing spend using insight into player value and churn risk across the player lifecycle.
Eberhard Dürrschmid, CEO at Golden Whale, said: “This partnership introduces a new model for growth in iGaming. Operators have traditionally had to think about funding and optimisation as separate challenges, but bringing the two together changes the equation. By combining non-dilutive capital with continuously learning decision models, we are giving operators a way to grow with greater speed, more precision, transparency and far stronger control over the outcomes that matter.”
Davis Catlin, Managing Partner at Discerning Capital, added: Our strategy is clear: we bring the financing to companies and we partner with other groups who can bring their expertise to our borrower partners. We have gotten to know Eberhard and the team at Golden Whale very well over the past few years and believe they will bring tremendous value to our partner companies. It is a clear win-win: by helping companies optimize player behaviour more efficiently, Golden Whale enables our partners to generate higher returns on marketing and grow their businesses even faster. By creating partnerships, we can seamlessly offer our borrowers “Scale in a Box” with capital and the best-in-class tech partners around them.”
The post Golden Whale teams with Discerning Capital and PVX on AI-led “Scale in a Box” push appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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