Latest News
FACEIT’s AI admin tackling toxic behaviour learns to detect verbal toxicity and mic spam

FACEIT, the makers of Minerva, the first artificial intelligence powered admin, can reveal her upgraded capabilities in the fight against toxic behaviour in competitive games. Minerva can now hear and is able to understand voice messages in all languages. Detecting toxic behaviour on voice chat including verbal toxicity and mic spam.
- Last year FACEIT embarked on a journey to reduce toxic behaviour in online multiplayer games by releasing Minerva, an artificial intelligence powered admin, able to detect and take action against toxic messages at infinite scale. According to surveys of FACEIT users, anti-toxicity solutions were one of the most requested features.
- Since launch she has:
- Analysed more than 1.4bn chat messages
- Detected more than 1.9 million toxic messages and issues warnings
- Banned over 100k players
- As a result, the FACEIT platform has seen:
- 21% fewer toxic messages sent
- 62% reduction in seriously offensive messages being sent
- The first iteration of Minerva began by analysing thousands of text chat messages to detect abusive language and toxic behaviour, but there were other forms of toxicity relating to gameplay she was unable to detect including; players acting as obstacles for teammates, staying AFK, deliberate friendly fire, blocking, griefing and potential offensive and abusive language via voice channels
- To detect and take action against negative behaviours in gameplay, FACEIT launched Justice, a community-driven portal, that thanks to the endless effort of many members of the community, has managed to resolve more than 60,000 cases, issuing almost 30,000 punishments since it’s launch in April.
- The FACEIT community also fed back that text detection didn’t go far enough thus prompting the development in Minerva’s ability to listen. Now she is able to analyse audio sources of data and detect two different types of potential abuse: toxic verbal messages and microphone spamming.
- Minerva is able to analyse full conversations among players during a match. An important aspect that makes the overall process more reliable and less prone to misleading interpretations that could come out by analyzing single and isolated messages.
- In addition to detecting potential toxic voice messages Minerva is able to detect and sanction other forms of repetitive annoying user behaviours and sounds, which could worsen their teammates’ ability to concentrate and make the overall experience less enjoyable such as screaming or excessively loud music. To achieve this, Minerva reviews the audio file of the match and by applying a CNN (Convolutional Neural Network) technology, she can recognise a series of negative behaviours and issue either a warning or a ban in case the player has been caught multiple times.
To find out more about Minerva please head to https://fce.gg/minerva-gets-ears
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Latest News
Symplify signs partnership with Zenex to strengthen iGaming client engagement

Symplify, the Stockholm-based market leader in CRM and AI cloud solutions, has announced a new partnership with cybersecurity solutions provider Zenex. The collaboration is built around helping iGaming operators optimise both player and data security.
Zenex has a stellar reputation for impenetrable cybersecurity tailored for the iGaming sector – protecting critical data and improving exchanges between clients, vendors and teams. Integrating Symplify’s powerful CRM ecosystem strengthens Zenex’s communication with its iGaming clients, helping them maximise the value of its cybersecurity solutions.
Through Symplify’s proprietary CRM platform, featuring its Data Hub and multichannel communication suite, Zenex can roll out dynamic marketing capabilities alongside its security offering. By improving client communications and campaign delivery, Zenex allows its partners to maximise results while staying safe.
Zenex will leverage Symplify’s Campaign and Journey Builder modules, as well as full site conversion testing tools, to empower its iGaming clients with customised, AI-optimised engagement flows. These approaches will drive up customer lifetime value without jeopardising trust and security.
Symplify also continues to elevate its communication toolkit, having launched its Instant Messaging service last summer. This umbrella channel debuted with Telegram integration and is expanding to support more real-time messaging platforms, enhancing operators’ ability to reach players through preferred channels.
Symplify’s Chief Sales Officer Christoffer Feldt-Sørensen said: “By integrating our CRM ecosystem, Zenex can support its iGaming clients with tailored engagement journeys that boost player loyalty, drive growth, and assist cybersecurity processes. This partnership emphasises the pivotal role secure, data-driven communication plays within iGaming.”
Zenex Tech Lead, Sergei Perenets, added: “Our collaboration with Symplify allows us to bring more value to our clients by pairing robust cybersecurity with industry-leading CRM tools. Our partners can now not only eliminate outside attacks, but also optimise how they speak with players and scale their businesses.”
The post Symplify signs partnership with Zenex to strengthen iGaming client engagement appeared first on European Gaming Industry News.
EurAsia
Spinomenal amplifies presence in Georgia with Betsson Georgia partnership

Spinomenal, the leading iGaming content provider, has signed a partnership with Betsson Georgia to amplify its presence within the regulated Georgian market.
Formerly known as europebet, Betsson Georgia is entering a new phase of development in the market, now operating under the global Betsson brand. The operator will be able to offer a wide selection of Spinomenal’s casino content within its offering. Some of the titles from Spinomenal’s studio joining Betsson Georgia are Book of Demi Gods 3, Egyptian Rebirth 2 and Majestic King.
Betsson Georgia delivers a wide selection of online gaming services to its vast customer base, including a leading sportsbook, slots and live casino.
Yossi Shayovits, Head of Business Development for Spinomenal commented: “The newly rebranded Betsson Georgia remains a key player in the Georgian market and we’re very happy to expand our reach here with such a strong partner. Our games will fit well within their casino lobby and bring a new level of entertainment for its player base.”
Mindia Tsiklauri, Product Manager – Slots and Crash games for Betsson Georgia added: “We’re always looking to enhance our offering within the Georgian market, and Spinomenal’s superb content will do just that. The studio excels at creating games with diverse themes and styles that we know will grab our players’ attention.”
The post Spinomenal amplifies presence in Georgia with Betsson Georgia partnership appeared first on European Gaming Industry News.
Brazil
Inspired Partners with Jogo de Ouro in Brazil

Inspired Entertainment, Inc., a leading provider of B2B gaming content, systems, and solutions, is excited to announce a new partnership with Jogo de Ouro, a Brazilian-based sportsbook and casino operator, to bring Inspired’s acclaimed slot titles to its players.
This partnership signals a major step forward in Inspired’s growth strategy, as the market expands during its new era of regulation. With this launch, Jogo de Ouro’s players in Brazil will now have access to Inspired’s rapidly expanding catalogue of online slot content, including hit titles such as Golden Winner (Campeão de Ouro), Big Piggy Bank
(Super Confrinho da Sorte), Big Fishing Fortune
(Super Pescaria da Fortuna), alongside global fan favourites like Gold Cash Free Spins
(Grana de Ouro Giros Gratis), Cops ‘n’ Robbers Big Money
(Policia e Ladrao Muita Grana), and more.
Jogo de Ouro will feature regular content releases from Inspired, giving its players access to a variety of new experiences, including proven, high-performing global hits. The portfolio blends iconic classics, innovative features, and seasonal favourites, all designed with high-impact mechanics that drive both engagement and retention. The partnership with Jogo de Ouro broadens Inspired’s global footprint and brings proven content to one of the most promising iGaming markets, in the world.
Claire Osborne, Vice President of Interactive at Inspired Entertainment, said: “We’re thrilled to be partnering with Jogo de Ouro to bring our diverse games portfolio to Brazilian audiences. From player-favourite classics to fun seasonal titles, our games are crafted for engagement and have proven performance. This collaboration will deliver exceptional entertainment experiences to Jogo de Ouro’s players.”
Flavio Sukar, CEO at Jogo de Ouro, added: “This partnership positions Jogo de Ouro at the forefront of Brazilian iGaming, delivering top-tier casino content to our players. We’re proud to partner with Inspired, and we look forward to bringing their high-quality games and regular new releases to audiences across the country.”
The post Inspired Partners with Jogo de Ouro in Brazil appeared first on Gaming and Gambling Industry in the Americas.
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