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Casino Guru Celebrates Persuading 50+ Casinos to Alter T&Cs

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Casino Guru, an independent source of information about online casinos, has recently reached an amazing milestone that marks its success in trying to change the online gambling ecosystem for the better. Due to Casino Guru’s efforts, over 50 casinos have removed or altered parts of their Terms and Conditions, that were not in line with fair gambling and player safety.

Player protection is one of Casino Guru’s priorities. The team behind the project believes that current market practices, although in line with the rules of gambling regulators, are not sufficient to allow players to gamble safely and without having to worry about unknowingly doing something against the rules of the venue they play at. Ridding the casinos’ T&Cs of unfair and predatory clauses has been part of Casino Guru’s active endeavors for over two years now.

“We have fine-tuned our casino review process to identify unfair conditions and warn players about them in our reviews. Therefore, the highest casino ratings are reserved for venues that create a safe environment for their customers,” said Matej Novota, the head of the casino review team at Casino Guru.

According to Matej, most of the clauses that have been removed or altered had something to do with these areas:
dealing with dormant player account and giving the casino the right to confiscate the balance of players that have not logged in or played in a certain period of time, giving the casino the right to decline withdrawals of players that have been identified to use so-called irregular betting patters, which don’t really make sense according to the Casino Guru team, limiting the size of winnings that can be accumulated over a certain period of time, unfair rules concerning playing with an active bonus.

“Casinos also often write their T&Cs in a way that’s difficult to understand and confusing, which leaves players helpless when trying to understand what they are and aren’t allowed to do. Additionally, as the T&Cs are generally designed to protect the casino at all costs, this creates an unbalanced player-casino relationship that can be exploited by the casino,” he added.

Casino Guru also helps casino players with their complaints. When players feel like they have been mistreated by the casino in an unfair way, they can submit a public complaint, and Matej’s team analyzes the situation and tries to help to get things resolved. These complaints also help Casino Guru identify points of friction between players and casinos, which can potentially be improved by altering the casino’s Terms and Conditions.

“Our reviews and ratings are used by thousands of players to choose a casino to play at, so it’s in the casinos’ best interest to be rated well. If casinos with unfair clauses in their T&Cs or many justified player complaints want to improve their rating, they need to get these issues resolved. This strict approach has helped us considerably in our endeavor to make casino T&Cs more balanced.”

It’s a great result for Casino Guru, but there still is a long way to go until players are fully protected when playing online. Casino Guru has described common issues in their fair gambling codex, which also defines the terms ‘fair casino’ and ‘fair and safe casino’.

The latter one is reserved for venues that meet exceptionally strict requirements. This is how all online casinos would function in the ideal world, according to Casino Guru. Out of over 3000 online casinos in their database, only two meet the criteria to be called ‘fair and safe’ in line with these requirements. The less strict criteria for ‘fair casinos’ have been met by approximately 150 venues.

The Casino Guru team will continue working towards improving this statistic in the future and helping make gambling online safer, but only time will tell whether that happens or not.

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Frank’s Diner

Relax Gaming serves up sizzling wins in post-apocalyptic release Frank’s Diner

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Relax Gaming, the iGaming aggregator and supplier of award-winning content, is opening the hatch to Frank’s Diner, an apocalyptic slot where Split Symbols, reel multipliers, and Gold Wild re-spins deliver the potential for sizzling wins.

Split Symbols take centre stage, with two or three identical single symbols landing on the same reel, forming double or triple stacks that immediately multiply the number of ways to win.

Re-Spin Wilds are triggered when a gold Wild symbol forms part of a win, causing a re-spin to occur. The re-spins continue as long as new symbols contribute to payouts.

Meanwhile, Multiplier Wilds add extra excitement, as both standard and gold Wilds apply a reel multiplier of 2x, 3x, 4x or 5x depending on their position, offering even greater rewards.

The Last Stand Spins feature activates when three Bonus symbols appear. During this round, each Wild re-spin increases the reel multipliers by one on their respective reels, with these values remaining for the rest of the feature. Landing another three Bonus symbols during the round awards an additional 10 free spins.

Players eager to go straight to the main course can do so using the Bonus Reels buy feature, which costs 10x the regular bet. This removes all paying symbols, leaving only Bonus symbols on the reels to boost the chances of triggering the feature.

Step into Frank’s Diner, block out the chaos outside, and prepare to enjoy bold flavours and even greater possibilities with every spin.

Tony O’Mahony, Chief Product Officer at Relax Gaming, said: “Frank’s Diner serves up a sizzling player experience packed with satisfying ingredients that work brilliantly together.

“Split Symbols and escalating reel multipliers create real momentum, while our brand-new Bonus Reels mode gives players an exciting new route into the feature. This release delivers an entertaining, high-impact experience that’s sure to leave a lasting impression for players who visit the diner.”

The post Relax Gaming serves up sizzling wins in post-apocalyptic release Frank’s Diner appeared first on European Gaming Industry News.

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Andrew Doublesin Chief Product Officer at Flows

Flows launches its most powerful evolution yet to power faster innovation across iGaming

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Flows, the no-code automation platform, announced a major enhancement to its platform delivering faster performance, a refined design, and a modern architecture built to respond fast to market demand and support long-term growth for customers.

The release marks a significant step forward for the platform, introducing a more intuitive interface and improved reliability for operators. It simplifies workflow creation with refined navigation and smoother processes, helping users move effortlessly from concept to live automation while reducing onboarding and support requirements.

The latest version also delivers faster feature development to help operations respond quickly to market demands, lowers operational costs through reduced maintenance, and keeps the platform current, reliable and ready to grow with customer needs.

Additional improvements include strengthened security and compliance measures, an adaptable framework built to scale with business needs, and a clean, professional interface designed for the expectations of today’s iGaming professionals.

Andrew Doublesin, Chief Product Officer at Flows, said: This is a major milestone for our product and for our customers. It reflects our continued focus on helping businesses move faster, reduce complexity and unlock their creativity. This release is about giving our partners lasting value with a platform that not only delivers immediate performance benefits but also the flexibility, reliability and confidence they need to continue to succeed.”

This latest enhancement strengthens Flows’ position as the industry’s leading no-code automation platform, empowering operators to work more efficiently and deliver new ideas to market faster.

The post Flows launches its most powerful evolution yet to power faster innovation across iGaming appeared first on European Gaming Industry News.

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Balkans

CT Interactive Launches Diamond Tree Jackpot on Palms Bet

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CT Interactive has strengthened its presence in the Bulgarian market with the exclusive launch of Diamond Tree Jackpot on Palms Bet. This multi-currency, multi-game jackpot offers dynamic mechanics and big win potential, and is now available exclusively on Palms Bet offering premium gaming experience.and enhancing the operator’s competitive advantage in Bulgaria’s rapidly growing iGaming sector.

The Diamond Tree Jackpot system brings together ten of CT Interactive’s top-performing titles, each proven to deliver strong KPIs in player engagement and retention across multiple markets — now tailored to meet the unique preferences of Bulgarian players. The featured games include fan favourites such as 20 Mega Slot, 20 Star Party, 40 Mega Slot, 40 Treasures, Chilli Fruits, Lord of Luck, Lucky Clover, Moon Lord, Mystic Moon and Win Storm.

“Diamond Tree Jackpot represents an important achievement for CT Interactive in Bulgaria. Diamond Tree upgrade the progressive jackpot mechanics with multi game and multi-currency support creating a new flexible and engaging jackpot system that is perfectly aligned with the demands of the Bulgarian customers. We are confident this product will empower Palms Bet to significantly increase player engagement, extend session durations, and foster sustainable growth within the Bulgarian market through its seamless integration and player-focused features, said Martin Ivanov, Chief Operating Officer at CT Interactive.

The post CT Interactive Launches Diamond Tree Jackpot on Palms Bet appeared first on European Gaming Industry News.

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