Industry News

More senior management talent finds its way to United Remote

Published

5 years ago

June 18, 2020

Reading Time: 2 minutes

Swiftly-growing aggregator United Remote has bolstered its Account Management team with the addition of Account Manager Daniel Cass to help shape an increasingly influential force in the iGaming industry. Daniel is responsible for managing client accounts, developing relationships and business as United Remote continues to expand across regulated markets.

He joins United Remote from Editec where he held the role of Senior Retention Executive at the fixed-odds sports and virtual sports company. Cass has more than 5 years’ experience in the iGaming sector, having previously held customer support and operations-related roles at Mr. Green and Leo Vegas.

He will be based out of United Remote’s new Malta headquarters in the 14 East skyscraper, Malta’s second tallest building, and will report directly to group CEO Jeremy Fall. Daniel has strong expertise in the banking and financial services industries along with iGaming, and has his finger on the pulse of trends, purchasing habits and the customer journey.

United Remote has just completed a period of intensive restructuring driven by the need to embrace game-changing innovation which has resulted in major technology and enterprise investments. The organisational culture has been significantly reshaped to provide added-value to operators. In addition to technology investments and enhancements, United Remote has been adapting the agreements the company previously had put in place, de-risking the entire enterprise, and focusing very particularly on customer protection.

United Remote has embraced substantial change to streamline new integrations and provide operators profitable real-time data. This is all part of upping United Remote’s service to the iGaming industry and ensuring that the B2B-channel is given priority with an easy-to-use back-end where operators can quickly set up the tools available on the platform.

Jeremy Fall, United Remote CEO said, “I am delighted to welcome Daniel as part of the United Remote team. He is a valuable addition to our growing business and will be playing a key role in ensuring the success of the Account Management function. We are growing rapidly around the world and have a network of partners who can look to Daniel for his expertise.”

Daniel Cass, Account Manager at United Remote, said, “I am thrilled to have joined United remote at such an exciting moment as the business transforms and continues to pursue ambitious growth plans. It is a privilege for me to be working with such a strong management team led by Jeremy, and to be spearheading one of the company’s most vital functions to make a real difference in the fast-shifting iGaming landscape.”

For further information visit www.united-remote.com

12Bet

12BET’s Customer-First Approach Earns Shortlist for Best Customer Service at EGR Operator Awards

Published

12 hours ago

October 14, 2025

Niji Narayan

12bet’s-customer-first-approach-earns-shortlist-for-best-customer-service-at-egr-operator-awards

Reading Time: < 1 minute

12BET, shaping the igaming landscape since 2007, has been shortlisted for “Best Customer Service” at the EGR Operator Awards 2025. This recognition highlights 12BET’s commitment to building trust, transparent interactions and placing customer satisfaction at the heart of its operations. Being named a finalist shows how 12BET’s service philosophy sets new standards in responsiveness, empathy and professionalism across its global player community.

In 2025, 12BET strengthened its customer-first approach with honest communication and transparent service. A structured Trustpilot review programme invited genuine feedback from long-standing users, building public trust while informing service improvements. This reflects 12BET’s belief that customer feedback should not only resolve issues but also inspire continuous learning and evolution.

“We are proud to be recognized for Best Customer Service at the EGR Operator Awards. Customer trust is the foundation of our brand, and this shortlisting honors the dedication of our teams who serve players with integrity and care. Every interaction is an opportunity to reinforce our values and strengthen our relationship with the community,” 12BET Spokesperson Rory Anderson said.

The post 12BET’s Customer-First Approach Earns Shortlist for Best Customer Service at EGR Operator Awards appeared first on European Gaming Industry News.

American gambling industry

Gaming Americas Weekly Roundup – September 29-October 5

Published

1 week ago

October 7, 2025

Niji Narayan

gaming-americas-weekly-roundup-–-september-29-october-5

Reading Time: 2 minutes

Welcome to our weekly roundup of American gambling news again! Here, we are going through the weekly highlights of the American gambling industry which include the latest news and new partnerships. Read on and get updated.

Latest News

Jackpot Digital Inc. has announced that it has been granted a Manufacturer and Distributor License by the Mississippi Gaming Commission. This approval authorizes Jackpot Digital to supply gaming equipment to licensed casino operators throughout Mississippi. This marks the Company’s second state-level manufacturer’s license in the US. Additional licensing applications are currently pending in other jurisdictions as part of the Company’s ongoing growth strategy. Mississippi is one of the nation’s premier destination gaming markets, generating over $2.4 billion in gross gaming revenue in 2023. The state’s Gulf Coast and Biloxi regions are particularly well known for their vibrant casino tourism and established gaming brands.

iDEA (iDevelopment and Economic Association), the leading trade association representing the U.S. online gaming industry, launched the definitive online destination for all things online gambling: ideagrowth.org. The new website provides the media, and U.S. legislators and regulators, a comprehensive resource for data-driven research, policy insights, and responsible gaming resources. The new website provides the industry’s most vital statistics and research — from consumer protections to economic development — in an engaging, accessible format designed for maximum impact.

CT Interactive has further strengthened its international presence by expanding its certified game portfolio on the regulated Peruvian market with 20 new titles. This milestone underscores the company’s commitment to delivering high-quality, engaging gaming content tailored specifically to regional markets. The newly certified portfolio features titles from CT Interactive’s popular Buy Bonus product line, including fan favorites such as Duck of Luck, Fruits & Sweets, Doctor Winstein, and Nanook the White Ghost. These enhanced editions deliver dynamic gameplay with one- or three-level Buy Bonus options, giving players new tools for diverse strategies and greater control over the game’s pace and excitement. A highlight of the newly certified titles is the launch of Lucky Clover 10, the latest addition to the acclaimed Clover-themed series.

Partnerships

CT Interactive has entered a new phase of its Latin American growth by launching its complete portfolio of games on Rushbet in Mexico and Peru. This collaboration with Rush Street Interactive—one of the region’s leading online casino and sportsbook operators—marks a significant step in the company’s international expansion. Players on Rushbet now have access to proven favorites like Lucky Clover, 40 Treasures, Win Storm and Big Chilli, along with the engaging Hot Luck three-level jackpot, designed to enhance player excitement and retention. This partnership underscores CT Interactive’s commitment to long-term collaboration and delivering tailored gaming solutions across diverse Latin American markets.

Hard Rock International has announced its 26th annual PINKTOBER campaign in partnership with Sports Illustrated Swimsuit ahead of this Breast Cancer Awareness Month. As a global entertainment and hospitality brand guided by the principle “All is One,” Hard Rock is leveraging every touchpoint to support the cause throughout October, from a limited-edition retail collection to special menu items and events. A portion of proceeds from PINKTOBER sales each year are donated to the Hard Rock Heals Foundation, the charitable arm of Hard Rock, to support breast cancer awareness and research worldwide. The program has raised over $13 million for breast cancer research since its inception.

The post Gaming Americas Weekly Roundup – September 29-October 5 appeared first on European Gaming Industry News.

Amusnet

Amusnet Releases Candy Wheel

Published

2 weeks ago

October 2, 2025

Niji Narayan

Reading Time: 2 minutes

Amusnet’s latest Live Casino portfolio addition, Candy Wheel, invites players on an unforgettable journey where every spin bursts with excitement. Candy Wheel dazzles with its vibrant gameplay centered around a colourful wheel divided into 50 dynamic sectors, each packed with unique payout possibilities. Players can jump into the action by placing their bets on six exciting sectors — also known as tickets — and predicting where the wheel will land next.

Led by a charismatic live presenter, every moment unfolds in real time with crystal-clear video streaming and multiple camera angles that capture each thrilling spin. The host keeps the energy sky-high — announcing results, chatting with players and turning every round into a full-on celebration.

And just when you think it can’t get any sweeter, Candy Wheel introduces a couple of special features to spice things up even more:

Candy Ticket

The Candy Ticket feature appears randomly during gameplay and rewards players with a free re-bet on one of the six tickets available. If you’ve placed a bet on the chosen ticket, you’ll automatically receive a free bet for the next round – same ticket, same value. Watch as your chip transforms into a candy-themed version and slides to the side, leaving you free to place new bets and double the fun.

Dynamic Multipliers

Dynamic Multipliers is a thrilling feature that can boost players’ payout up to 25x. Similar to the Candy Ticket feature, a multiplier and а sector are randomly selected and revealed on the circular screen. If you’ve placed a bet on that sector, your winnings will be multiplied by 2x, 5x, 10x or 25x. An electrifying twist that adds a whole new layer of suspense – and serious reward potential brought to every spin.

Jackpot Cards

The Jackpot Cards Bonus game is triggered at random during the gameplay to allow players to win impressive Jackpots.

The post Amusnet Releases Candy Wheel appeared first on European Gaming Industry News.