Industry News
STICPAY: the Solution for Online Gambling Services to Achieve Fast and Secure Disbursements
As part of its award-winning e-wallet solution, the UK-based fintech company STICPAY has partnered with local banks in multiple countries to provide fast, secure, and convenient withdrawals on online gambling platforms. This way, service providers can improve the expectations of their customers a lot.
To eliminate fraud, comply with local regulations, and protect our users, STICPAY only provides merchant services to licensed online gambling solutions that operate according to the relevant regulatory laws and measures.
With several stores closing down and governments introducing lockdowns globally to slow the spread of the COVID-19 pandemic, online gambling services have seen a significant rise in user activity.
However, many customers feel that they are let down as disbursement options are not meeting user expectations.
As players are betting more and everyday activities are shifting from offline to online, users are demanding faster withdrawals and secure payments from online gambling services, with similar speeds they normally experience in the retail industry.
The customer experience is not as engaging as it should be, which could drive users away from service providers due to the withdrawal issues of online gambling solutions.
Issues Amid the Coronavirus-Fueled Online Gambling Growth
The global gambling industry is growing at a fast rate. From 2019’s $58.9 billion, the online gaming market is expected to grow to $66.7 billion in 2020 at a Compound Annual Growth Rate (CAGR) of 13.2%.
According to the researchers, a great share of the increase could be attributed to COVID-19 as consumers are increasingly using online gambling services while staying at home during the lockdown. Based on the findings of the report, the online gaming sector could reach $92.9 billion by 2023 at a CAGR of 11.64%.
The coronavirus-fueled rise in online gambling activity is also significant in Asia and Australia. Even though such activities are banned in multiple Asian countries, the APAC region is the industry’s second-largest market, representing a global share of 11.72% in 2017.
According to a joint study of the Australian organizations Illion and Alphabeta, online gaming activity has increased by 67% in early April in the Oceanic nation.
Despite the increase in online gaming, service providers are struggling to satisfy customer needs. While consumers are already used to fast payments processing in the e-commerce and the retail industries, gamblers have to wait several days to withdraw their funds from online gaming platforms.
Since slow disbursements prevent online gambling service providers from meeting customer needs, their users are becoming less engaged with their solutions. As a result, they may decide to choose a competitor platform that offers quick payouts to gamers.
STICPAY to Offer Faster and Secure Deposits and Withdrawals to Online Gambling Services
The London-based fintech company STICPAY has identified the disbursement issue of online gambling services, seeking to solve their problems with rapid payments as part of its award-winning e-wallet solution.
STICPAY considers Asia as one of its key markets. With a Year-Over-Year (YoY) growth of 300% and availability in 200+ nations, over 60% of STICPAY transactions come from Asian users, with the average monthly growth rate of transactions in the continent being 28%.
STICPAY has partnered with local banks in several countries – including China, the Philippines, Indonesia, Malaysia, Singapore, Japan, Australia, and Canada, with support for more nations coming soon – to provide cost-efficient, fast, and convenient payments to both its merchants and end-users.
As a result, STICPAY users could take advantage of local bank wires to withdraw their funds from online gambling services much faster – it takes an average of one business day to withdraw funds from STICPAY using a local bank wire – than at regular payment gateways and competitor e-wallet solutions.
In addition to local bank transfers, STICPAY customers can use a wide variety of payment methods to withdraw and deposit funds. This includes Visa, MasterCard, UnionPay China, local and international bank wires, and cryptocurrencies (Bitcoin, Ethereum, Litecoin, and Tether).
Furthermore, STICPAY users can use the prepaid STIC Card to withdraw or spend their balances even more conveniently. The STIC Card is available to end-users in 200+ countries after submitting the relevant Know Your Customer (KYC) documents.
Besides fast and convenient payments, online gambling merchants and their customers could benefit from STICPAY’s advanced security features.
Apart from strict KYC and Anti-Money Laundering (AML) monitoring, STICPAY stores customer funds in segregated accounts – with uninterrupted user access and the ability to withdraw them to external accounts anytime – while uses a set of anti-fraud measures to protect both service providers and end-users.
As a result, there is no chargeback risk for merchants, as all funds received via STICPAY are 100% secure and indemnified.
“Many online gambling services provide a wide variety of payment methods to their users so they can choose the one that best fits their needs. However, with the current coronavirus-fueled rise in online gambling, offering faster and secure disbursements are becoming more crucial to fulfilling customer needs. Therefore, the traditional payment gateways where it takes three to five business days to withdraw funds are unable to satisfy the rising demands of online gamblers. With STICPAY, online gamblers can withdraw funds quicker, conveniently, and securely while leveraging our local partnerships with banks to initiate fast payouts in and out of the platforms that take one business day on average to execute. STICPAY grows at a rapid 300% Year-Over-Year rate, especially in the Asian region, where the average monthly growth of transactions is 28%. We are committed to leveraging this development to offer the best services to the online gambling industry.”
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The Dutch mental health service is calling for a total ban on online gambling advertisements in the Netherlands.
Although a ban on untargeted gambling advertisements and a ban on the use of role models has been in effect since 2023, a recent research by KRO-NCRV’s Pointer shows that (illegal) gambling companies and sports tipster platforms are still enticing young people via social media such as TikTok and Snapchat.
By using influencers and terms like “free money”, they try to attract a young audience and thus lower the threshold to start gambling. This concerns both legal online casinos and online casinos that do not have a license in the Netherlands. The Gaming Authority has started an investigation based on Pointer’s findings.
Pointer’s research shows that part of the gambling industry deliberately targets young people who are often susceptible to promises such as “fast money” and the influence of role models. Ruth Peetoom, chair of the Dutch mental health service, compares this approach to that of the tobacco industry, where similar marketing strategies were used to get young people to smoke.
Despite the existing advertising ban, gambling companies continue to explore the boundaries of the law, according to Peetoom. The Dutch mental health and addiction care associations in the Netherlands therefore push for a total ban on online gambling advertising and stricter rules for the duty of care of gambling providers.
With the call for a total ban, the Dutch mental health care sector hopes to prevent further normalisation of gambling behaviour among young people and to protect them from the temptation and consequences of online gambling.
The post Dutch Mental Health Care Calls for Total Ban on Online Gambling Advertising appeared first on European Gaming Industry News.
The Gambling Commission has published further data on the gambling industry in Great Britain.
This data, sourced from operators, reflects the period between March 2020 and September 2024, inclusive, and covers online and in-person gambling covering Licensed Betting Operators (LBOs) found on Britain’s high streets.
Comparison should not be made with the industry statistics dataset, as this dataset may include free bets and bonuses and does not include data from all operators.
This release compares Quarter 2 (Q2) of financial year 2024 to 2025, with Q2 of 2023 to 2024, looking at how the market has changed in comparative periods over a year.
The latest operator data shows:
- online total Gross Gambling Yield (GGY) in Q2 (July to September) was £1.32 billion, an increase of 11 percent from Q2 the previous year. The overall number of total bets and/or spins increased 12 percent Year-on-Year (YoY), reaching a new peak for the third consecutive quarter of 25.2 billion, whilst the average monthly active accounts2 in the quarter increased 8 percent
- real event betting GGY increased by 6 percent YoY to £453 million. The number of bets decreased 10 percent, while the average monthly active accounts in Q2 increased 9 percent
- slots GGY increased 16 percent to £680 million YoY. The number of spins increased 13 percent to 23.3 billion while the average monthly active accounts in Q2 increased 16 percent to 4.4 million per month. Although this is a new peak for GGY in this dataset for the slots vertical, it should be noted that one operator has re-classified some of its products into the slot vertical this quarter, which has had an impact on the vertical data
- the number of online slots sessions lasting longer than an hour increased by 9 percent YoY to 10 million. The average session length remained at 17 minutes. Approximately 6.1 percent of all sessions lasted more than one hour compared to 6.6 percent in Q2 the previous year. The number of spins per session has fallen from 147 to 142 YOY, whilst the GGY per session has fallen from £4.20 to £4.13 in the equivalent timeframe
- LBO GGY decreased by 1 percent to £533 million in Q2 2024 to 2025, compared to the same quarter last year, while the number of total bets and spins decreased by 0.1 percent to 3.1 billion.
The post UKGC: Market impact data on gambling behaviour – operator data to Oct 2024 appeared first on European Gaming Industry News.
Xace has announced that Petra Maria Poola has joined the company as Group Commercial Director.
Petra brings a wealth of experience from the iGaming industry having formerly held roles at several iGaming companies such as Yolo, Relax Gaming and SiGMA. She will lead the commercial growth of Xace and its group companies, including crypto and iGaming focused xda.io, helping to drive strategic initiatives across banking, fintech and iGaming solutions.
In her new role, she will mainly oversee the growth of the group’s sales, marketing and account management functions, ensuring a cohesive strategy that supports Xace’s ambitious expansion plans.
“I am incredibly excited to start this new chapter with Xace, and work alongside such a talented team and management. Transitioning into the fintech space, while still connected to iGaming, presents an exciting opportunity for growth and learning. I’m looking forward to applying my expertise to help Xace and its group companies achieve new heights commercially, while gaining deeper insights into the fast-evolving world of fintech,” said Petra Maria Poola.
Reuben Abel, CEO of Xace, said: “Petra’s extensive background in the iGaming sector, combined with her commercial acumen, makes her a valuable addition to the Xace team. She will play a crucial role in expanding Xace’s market presence and enhancing its suite of services tailored to the specific needs of the iGaming and fintech industries.”
The post Petra Maria Poola Joins Xace as Group Commercial Director appeared first on European Gaming Industry News.
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