Latin America
Enteractive enters Brazil through KTO partnership
Enteractive, the iGaming industry Reactivation specialist, has entered the Brazilian market for the first time after signing a deal to provide operator KTO with its (Re)Activation Cloud® platform.
KTO, will use the plug-and-play technology and service to boost player retention rates by connecting directly with its players and ensuring they feel valued. KTO is a young brand targeting players in Brazil and has already amassed a loyal player base.
The team behind KTO is predominantly Brazilian and have years of experience in the online sports betting sector. The operator has used this to develop a highly localised product for the market, including customer support in Portuguese.
Cassio Filter, Country Manager Brazil at KTO, said: “Our aim is to offer the best possible experience to our players, and by partnering with Enteractive we can communicate with them in ways that we have not been able to do so before.
“Its (Re) Activation Cloud allows us to connect directly with our players and communicate over the telephone to build stronger, personalised relationships with our customers if they so wish. This will allow us to make them feel more valued and deliver a more tailored experience.”
(Re)Activation Cloud® is the only scalable, proprietary software available on the market which is specifically designed to handle personal one-on-one calls that strengthen customer loyalty. It plugs directly into client’s existing CRM systems through a seamless API integration.
It provides real-time end to end transparency while giving clients full visibility and control of the entire process. Additionally, all (Re)Activation Cloud methods used are GDPR and G4 compliant and all data processed is highly secured.
Retention powered by technology and real human interaction results in a significant boost to bottom line P&L and long-term brand loyalty.
Mikael Hansson, Enteractive Founder and CEO, said: “We are pleased to have taken our first step into the Brazilian market with KTO, a well-established brand that has a dedicated and loyal player base. This partnership ties in well with our strategic expansion into the LATAM market. Our technologies and services will now help KTO to drive retention rates and player satisfaction.”
Betfair
Flutter Brazil brings Betnacional and Betfair in Copa do Nordeste to promote Responsible Gaming
The semifinal clash of the Copa do Nordeste between Sport Recife and Fortaleza, taking place on May 20 and 27, will feature Flutter Brazil’s brands in a joint activation aimed at reinforcing the commitment to safe entertainment and player protection.
Flutter Brazil, the group that operates Betnacional and Betfair, will promote the “Flutter Brazil Game” during the semifinal ties, with Sport Recife, sponsored by Betnacional, facing Fortaleza, which will feature Betfair’s spot sponsorship for the decisive stage of the regional tournament.
Beyond the on-field competition, the initiative will serve as a platform to amplify messages around Responsible Gaming, balance, and safe entertainment in the betting sector.
The initiative reflects Flutter Brazil’s strategic goals for 2026, focused on brand building, reputation, and the consolidation of a transparent and responsible operation aligned with Brazil’s regulated market framework.
Controlling two of the sector’s leading brands in Brazil, the group recently marked its first year of operations in the country, combining local expertise and regional management with Flutter Entertainment’s global scale and governance standards.
Flutter Brazil emphasizes that responsible entertainment is a non-negotiable pillar and defines betting strictly as a recreational activity, not a source of income.
“The Flutter Brazil ecosystem was built with the purpose of raising standards of integrity, safety, and responsibility in the Brazilian betting environment.
By integrating Betnacional and Betfair sponsorships in a moment of high visibility and regional relevance, we reaffirm that responsible play and balance are not just messages, but part of our operational philosophy and communication DNA,” said Álvaro Garcia, CMO of Flutter Brazil.
Reinforcing its Responsible Gaming agenda and in line with local regulation, Betnacional has developed awareness and player protection initiatives, including the “Play Like a Senior” campaign featuring Vinícius Júnior, focused on safe entertainment practices.
The company also partners with institutions such as IBJR and EBAC, actively contributing to education, prevention, and player support initiatives.
To ensure safety, Flutter Brazil continuously invests in technology, education, and consumer protection. Its platforms offer configurable tools throughout the player journey, allowing users to set deposit limits, loss limits, session time limits, and self-exclusion options.
The Sport Recife vs Fortaleza activation also reinforces how regulatory progress has increased sector maturity in Brazil, highlighting the importance of operators committed to transparency, innovation, technology, and responsibility.
Flutter Brazil is one of the largest betting ecosystems in Brazil, formed by the merger between NSX Brasil (owner of Betnacional) and Flutter Entertainment, a global leader in the sector and owner of Betfair.
With Brazilian-led operations, the company combines advanced technology with deep local market understanding, promoting a safe, transparent, and responsible entertainment experience. Flutter Brazil also maintains a strong partnership with the Brazilian Institute of Responsible Gaming (IBJR).
The post Flutter Brazil brings Betnacional and Betfair in Copa do Nordeste to promote Responsible Gaming appeared first on Americas iGaming & Sports Betting News.
BiS Awards
“Para EGT, el crecimiento sostenible en Brasil depende de la transparencia”
EGT y EGT Digital llegaron a Brasil con una trayectoria consolidada en más de 85 jurisdicciones, bajo la firme decisión de no replicar un modelo internacional en un mercado que exige una adaptación local.
Al frente de esa estrategia se encuentra Celina Guedes, quien lidera la expansión de la compañía en los mercados brasileños de juego, casinos y VLT.
Con más de 20 años de experiencia en los segmentos de casinos físicos y online en Brasil y América Latina, Guedes ha estructurado su enfoque en torno a lo que denomina “glocalización”: aplicar estándares tecnológicos globales al comportamiento, la regulación y las expectativas específicas del jugador brasileño.
Los resultados ya son visibles. EGT ganó la categoría de Mejor Solución VLT en los BiS Awards 2026. El despliegue en Paraíba validó el modelo VLT a escala operativa, con una recurrencia y un compromiso (engagement) por parte de los usuarios que superaron las proyecciones iniciales. En Río de Janeiro, la solución superó la Prueba de Concepto con Loterj, abriendo las puertas a uno de los mercados de juego más estratégicos del país.
In esta entrevista, Guedes analiza qué diferenció a EGT en el competitivo mercado brasileño, cómo funciona la integración omnicanal en la práctica y por qué cree que el crecimiento a largo plazo de la industria depende de la regulación, la transparencia y el juego responsable; no a pesar de ellos, sino gracias a ellos.
Celina, ¡felicitaciones por los BiS Awards 2026! EGT y EGT Digital ganaron en la categoría de Mejor Solución VLT. En tu opinión, ¿cuál fue el “factor X” que diferenció a su producto en un mercado tan competitivo como el de Brasil este año?
Celina Guedes – Creo que nuestro principal diferenciador fue la combinación de una tecnología robusta, la experiencia del jugador y la adaptabilidad al mercado brasileño. EGT ya cuenta con una trayectoria global consolidada en más de 85 jurisdicciones, pero en Brasil no nos limitamos a replicar un modelo internacional: localizamos la solución.
El mercado brasileño exige rendimiento, estabilidad, seguridad regulatoria y, al mismo tiempo, un entretenimiento accesible e intuitivo. Logramos entregar exactamente ese equilibrio a través de una solución VLT omnicanal que es altamente escalable y cuenta con una amplia aceptación por parte de los jugadores.
Además, la integración entre EGT y EGT Digital nos permitió ofrecer un ecosistema completo para operadores y loterías estatales, lo cual es esencial en un entorno cada vez más competitivo y regulado.
Mencionaste que EGT busca establecer “nuevos estándares más altos”. ¿Cómo equilibra la compañía la tecnología global proveniente de Bulgaria con las especificidades culturales y regulatorias del jugador brasileño?
Este equilibrio se logra precisamente porque EGT cuenta con experiencia global pero opera localmente con equipos que entienden profundamente cada mercado.
Brasil tiene características muy específicas: el comportamiento del jugador, el perfil de consumo, una legislación en evolución e incluso preferencias visuales y de jugabilidad. Es por eso que trabajamos en estrecha colaboración con los operadores y los organismos reguladores para adaptar las interfaces, los recorridos del usuario, los métodos de pago, la comunicación y las funciones a las expectativas brasileñas.
Al mismo tiempo, mantenemos los estándares internacionales de seguridad, cumplimiento y estabilidad tecnológica, los cuales son reconocidos a nivel mundial. Esta combinación de experiencia global e inteligencia local es uno de los pilares de nuestro crecimiento en el país.
La operación de Paraíba fue un hito en cuanto a despliegue a gran escala. ¿Cuáles fueron los principales aprendizajes de este proyecto y qué dicen los números iniciales de rendimiento sobre la aceptación del formato VLT por parte de los usuarios?
Paraíba fue extremadamente importante porque validó, en la práctica y a escala operativa, el potencial del modelo VLT en Brasil.
El principal aprendizaje fue la fuerte demanda que existe por un producto regulado que sea seguro y ofrezca una experiencia de entretenimiento de alta calidad. El público respondió de manera muy positiva desde los primeros meses de operación.
Los indicadores iniciales superaron nuestras expectativas en términos de recurrencia de usuarios, compromiso (engagement) y estabilidad operativa. Esto demuestra que los jugadores brasileños están abiertos al formato VLT cuando se presenta dentro de un entorno tecnológico regulado, transparente y confiable.

Respecto a Río de Janeiro: el producto superó la Prueba de Concepto (PoC) con Loterj. ¿Qué puede esperar el mercado de Río de este lanzamiento y cómo planea EGT escalar esta solución a otros estados que están configurando sus loterías en 2026?
Río de Janeiro es un mercado estratégico para toda la industria, y la aprobación de la PoC fue un paso muy relevante.
El mercado puede esperar una solución moderna y segura, diseñada para ofrecer una experiencia física y digital integrada. Nuestro objetivo no es solo desplegar terminales, sino construir un ecosistema sostenible para operadores, loterías y jugadores.
Creemos que muchos estados están observando de cerca los modelos que se están implementando ahora. Por lo tanto, nuestro enfoque es demostrar la eficiencia operativa, la capacidad de generación de ingresos y la responsabilidad regulatoria.
EGT está preparada para escalar rápidamente, ya que cuenta con la infraestructura tecnológica, la experiencia internacional y la adaptabilidad regulatoria necesarias para respaldar nuevos proyectos estatales en diferentes etapas de madurez.
La solución de EGT se describe como completamente omnicanal. Para nuestra audiencia, ¿cómo funciona en la práctica esta integración entre las terminales físicas y la plataforma digital? ¿El jugador se mueve entre ambos mundos con una sola cuenta?
Sí. Ese es uno de nuestros principales diferenciadores.
Los jugadores pueden comenzar su experiencia en una terminal física y continuar en el entorno digital utilizando la misma cuenta, billetera (wallet) e historial de interacción. Esto crea un recorrido fluido, moderno y conveniente.
La integración omnicanal permite a los operadores tener una visión unificada del comportamiento del usuario, lo que viabiliza campañas más inteligentes, programas de fidelización y mecanismos avanzados de cumplimiento.
En la práctica, conectamos lo mejor de ambos mundos: la conveniencia de lo digital con la presencia física y el alcance de las terminales VLT.
In un escenario donde el gobierno está bloqueando plataformas sin solvencia económica, ¿cómo protege la seguridad y transparencia del ecosistema de EGT Digital tanto a los operadores como a los usuarios finales?
Este movimiento regulatorio refuerza algo que EGT siempre ha defendido: el crecimiento sostenible depende de la regulación, la transparencia y la responsabilidad.
Toda la infraestructura de EGT Digital opera bajo estrictos estándares internacionales de cumplimiento, certificación y seguridad tecnológica. Trabajamos con sistemas auditables, controles antifraude, trazabilidad operativa, protección de datos y monitoreo continuo.
Esto protege a los operadores desde el punto de vista regulatorio y financiero, pero también brinda a los consumidores la confianza de utilizar una plataforma legítima, segura y supervisada. En un mercado que madura rápidamente, las empresas sólidas con una trayectoria internacional consistente ganan protagonismo de forma natural.
Estamos viendo un intenso debate en Brasilia sobre la ludopatía y el endeudamiento de los hogares. ¿Cómo incorpora la tecnología VLT de EGT mecanismos de Juego Responsable y controles de gasto para prevenir conductas compulsivas?
El Juego Responsable es un tema central para EGT a nivel global y también en Brasil.
Nuestra tecnología incluye herramientas para el control del tiempo de sesión, límites de depósito y de apuestas, alertas de comportamiento de riesgo y mecanismos de autoexclusión. Además, los operadores pueden monitorear patrones de comportamiento sospechosos de manera mucho más efectiva a través de nuestra tecnología.
Creemos que la regulación y la innovación deben ir de la mano. El objetivo de la industria debe ser proporcionar un entretenimiento seguro, sostenible y transparente.
Este es un debate importante y saludable para la madurez del sector, y EGT quiere ser parte de la construcción de un mercado responsable a largo plazo.
Celina, para cerrar: el Grupo EGT ya está presente en 85 jurisdicciones. Con Brasil alcanzando su madurez en 2026, ¿dónde ves a EGT Digital en el ranking nacional durante los próximos dos años?
Brasil se ha convertido en uno de los mercados de juegos y apuestas más estratégicos del mundo, y EGT ve un enorme potencial de crecimiento aquí.
Durante los próximos dos años, nuestro objetivo es consolidar a EGT y EGT Digital entre los proveedores líderes de tecnología y soluciones omnicanal en el país, expandiendo la presencia tanto en el segmento físico como en el digital.
Estamos invirtiendo fuertemente en expansión operativa, alianzas locales, innovación tecnológica y relaciones institucionales. Creemos que solo estamos al comienzo de la transformación de este mercado en Brasil.
Nuestro enfoque no es solo el crecimiento en números, sino construir una operación sólida y sostenible, reconocida por su excelencia tecnológica y la confianza del mercado.
The post “Para EGT, el crecimiento sostenible en Brasil depende de la transparencia” appeared first on Americas iGaming & Sports Betting News.
BiS Awards
“For EGT, sustainable growth in Brazil depends on transparency”
EGT and EGT Digital arrived in Brazil with a consolidated track record across more than 85 jurisdictions — and a deliberate choice not to replicate an international model in a market that demands local adaptation.
At the centre of that strategy is Celina Guedes, who leads the company’s expansion in Brazil’s gaming, casino and VLT markets.
With over 20 years of experience across land-based and online casino segments in Brazil and Latin America, Guedes has built her approach around what she calls “glocalization” , applying global technology standards to the specific behaviour, regulation and expectations of the Brazilian player.
The results are becoming visible. EGT won the Best VLT Solution category at the BiS Awards 2026. The Paraíba rollout validated the VLT model at operational scale, with user recurrence and engagement exceeding initial projections. In Rio de Janeiro, the solution passed the Proof of Concept with Loterj, opening the door to one of the country’s most strategic gaming markets.
In this interview, Guedes discusses what differentiated EGT in a competitive Brazilian market, how omnichannel integration works in practice, and why she believes the industry’s long-term growth depends on regulation, transparency and responsible gaming, not despite them, but because of them.
Celina, congratulations on the BiS Awards 2026! EGT and EGT Digital won in the Best VLT Solution category. In your view, what was the “X factor” that set your product apart in such a competitive market as Brazil this year?
Celina Guedes – I believe our key differentiator was the combination of robust technology, player experience, and adaptability to the Brazilian market. EGT already has a consolidated global track record across more than 85 jurisdictions, but in Brazil we did not simply replicate an international model, we localized the solution.
The Brazilian market demands performance, stability, regulatory security, and at the same time accessible and intuitive entertainment. We were able to deliver exactly that balance through an omnichannel VLT solution that is highly scalable and widely accepted by players.
In addition, the integration between EGT and EGT Digital allowed us to offer a complete ecosystem for operators and state lotteries, which is essential in an increasingly competitive and regulated environment.
You mentioned that EGT seeks to establish “higher new standards.” How does the company balance global technology from Bulgaria with the cultural and regulatory specifics of the Brazilian player?
This balance is achieved precisely because EGT has global expertise but operates locally with teams that deeply understand each market.
Brazil has very specific characteristics: player behavior, consumption profile, evolving legislation, and even visual and gameplay preferences. That is why we work closely with operators and regulatory bodies to adapt interfaces, user journeys, payment methods, communication, and features to Brazilian expectations.
At the same time, we maintain international standards of security, compliance, and technological stability, which are globally recognized. This combination of global experience and local intelligence is one of the pillars of our growth in the country.
The Paraíba operation was a large-scale rollout milestone. What were the key learnings from this project, and what do the initial performance numbers say about user acceptance of the VLT format?
Paraíba was extremely important because it validated, in practice, the potential of the VLT model in Brazil at operational scale.
The main learning was the strong demand for a regulated product that is safe and offers a high-quality entertainment experience. The audience responded very positively from the first months of operation.
Initial indicators exceeded our expectations in terms of user recurrence, engagement, and operational stability. This shows that Brazilian players are open to the VLT format when it is presented within a regulated, transparent, and reliable technological environment.

Regarding Rio de Janeiro: the product passed the Proof of Concept (PoC) with Loterj. What can the Rio market expect from this launch, and how does EGT plan to scale this solution to other states shaping their lotteries in 2026?
Rio de Janeiro is a strategic market for the entire industry, and the PoC approval was a highly relevant step.
The market can expect a modern, secure solution designed to deliver an integrated physical and digital experience. Our goal is not only to deploy terminals, but to build a sustainable ecosystem for operators, lotteries, and players.
We believe many states are closely observing the models being implemented now. Therefore, our focus is to demonstrate operational efficiency, revenue generation capacity, and regulatory responsibility.
EGT is prepared to scale quickly, as it already has technological infrastructure, international experience, and regulatory adaptability to support new state projects at different stages of maturity.
The EGT solution is described as fully omnichannel. For our audience, how does this integration between physical terminals and the digital platform work in practice? Does the player move between both worlds with a single account?
Yes. That is one of our main differentiators. Players can start their experience on a physical terminal and continue in the digital environment using the same account, wallet, and interaction history. This creates a seamless, modern, and convenient journey.
The omnichannel integration allows operators to have a unified view of user behavior, enabling smarter campaigns, loyalty programs, and advanced compliance mechanisms.
In practice, we connect the best of both worlds: the convenience of digital with the physical presence and reach of VLT terminals.
In a scenario where the government is blocking platforms without economic substance, how does the security and transparency of the EGT Digital ecosystem protect both operators and end users?
This regulatory movement reinforces something EGT has always supported: sustainable growth depends on regulation, transparency, and responsibility.
All EGT Digital infrastructure operates under strict international standards of compliance, certification, and technological security. We work with auditable systems, anti-fraud controls, operational traceability, data protection, and continuous monitoring.
This protects operators from a regulatory and financial standpoint, but also gives consumers the confidence of using a legitimate, secure, and supervised platform.
In a rapidly maturing market, solid companies with a consistent international track record naturally gain prominence.
We are seeing an intense debate in Brasília about gambling addiction and household debt. How does EGT VLT technology incorporate Responsible Gaming mechanisms and spending controls to prevent compulsive behavior?
Responsible Gaming is a core topic for EGT globally and also in Brazil.
Our technology includes tools for session time control, deposit and betting limits, risk behavior alerts, and self-exclusion mechanisms. In addition, operators can monitor suspicious behavioral patterns much more effectively through our technology.
We believe regulation and innovation must go hand in hand. The industry’s goal should be to provide safe, sustainable, and transparent entertainment.
This is an important and healthy debate for the sector’s maturity, and EGT wants to be part of building a long-term responsible market.
Celina, to close: EGT Group is already present in 85 jurisdictions. With Brazil reaching maturity in 2026, where do you see EGT Digital in the national ranking over the next two years?
Brazil has become one of the most strategic gaming and betting markets in the world, and EGT sees enormous growth potential here.
Over the next two years, our goal is to consolidate EGT and EGT Digital among the leading technology and omnichannel solution providers in the country, expanding presence in both physical and digital segments.
We are heavily investing in operational expansion, local partnerships, technological innovation, and institutional relationships. We believe we are still at the beginning of the transformation of this market in Brazil.
Our focus is not only growth in numbers, but building a solid, sustainable operation recognized for technological excellence and market trust.
The post “For EGT, sustainable growth in Brazil depends on transparency” appeared first on Americas iGaming & Sports Betting News.
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