Australia
Australian NAB Bank Offers Gambling Restriction Option In App
NAB is providing new ways for customers to take greater control over their finances, becoming the first Australian bank to offer the option to block gambling transactions via its app.
All retail banking customers with NAB Visa Credit or NAB Visa Debit cards can now restrict most gambling transactions with immediate effect – with just one touch.
The gambling block capability was first implemented via iOS devices in December 2019, and has now been expanded to Android devices. NAB also remains the only major Australian bank to offer a restriction option on debit cards.
NAB Chief Customer Experience Officer Rachel Slade said the new app feature would support Australians in controlling their financial future. In December, the latest annual Australian Gambling Statistics report revealed almost $25 billion of gambling expenditure in 2017-18, with this figure rising by around 5 per cent on the year prior.
“It’s very easy to place a bet, so there’s real value in giving people the option to plan ahead and control their spending. This tool is designed to put the choice in the hands of our customers,” Ms Slade said.
“Since commencing the roll-out in December we have seen more than 10,000 customers turn on the restriction, highlighting the importance of offering easy-to-use tools for customers to manage their finances.”
The new app capability comes as Australians continue to face significant budgeting challenges, with the NAB Australian Wellbeing Survey, released Wednesday, revealing rising financial anxiety and one in four Australians experiencing some form of financial stress or hardship over the past three months.
“We’re making it easier for customers to take greater control over their money,” Ms Slade said.
“We also recognise problem gambling remains a major challenge affecting the community, and one that requires organisations, governments, and the community to work together to effectively address.”
NAB will continue to offer new opportunities for customers to improve their financial health and wellbeing, with other recent actions including offering a free credit health check for all Australians, launching ‘My Goals’ to track progress on personal savings ambitions and providing SMS reminders for credit card payments.
Background
- Customers need to have the latest version of the app to be able to access the feature. It blocks most gambling transactions, including sports betting, casino games, lottery tickets and online gambling – more details at nab.com.au/gamblingrestriction.
- In March 2019, NAB first rolled out a gambling restriction service, which gave customers the option to call NAB Customer Support on 1300 308 175 to block most gambling transactions. This service is active.
- The Customer Support team is set up to assist any customers experiencing vulnerability, including when gambling is the cause, and can refer customers to a specialist gambling financial counsellor if appropriate (via Uniting’s CareRing program).
- The restriction can be removed via the NAB App or by calling NAB Customer Support, however there will be a delayed reactivation of 48 hours during which time the request to reactivate can be cancelled.
- The Australian Banking Association recently released a discussion paper on the use of credit cards for gambling and the role of banks in addressing problem gambling and is currently seeking public feedback.
Network Ten has been found in breach of broadcasting rules after airing gambling advertisements during the australian Formula 1 Grand Prix in March 2024.
An Australian Communications and Media Authority (ACMA) investigation found four gambling ads were aired at prohibited times during a broadcast of the first practice round of the Grand Prix.
Under the Commercial TV Code of Practice (the Code), gambling promotions cannot be shown during broadcasts of sporting events between 5am and 8.30pm, including the five minutes before and after the event.
Authority member Carolyn Lidgerwood said the rules around gambling advertisements on TV are there to protect the community from gambling related harms.
“Broadcasters should have strict controls in place to ensure compliance with the restrictions on gambling ads during sporting events,” Ms Lidgerwood said.
Practice rounds and qualifying rounds for motorsports are subject to the same restrictions on gambling advertising as the main event itself.
This is the first breach by Network 10 of the gambling advertising rules in the Code. During the investigation, Network 10 submitted that the broadcasts occurred due to human error.
Following the ACMA’s breach finding, Network 10 voluntarily improved the planning, checks and balances it has in place for ad scheduling and has, at the ACMA’s request, agreed to review its processes to introduce additional quality controls.
Network 10 will also train staff to avoid similar issues in the future and will provide a written progress report to the ACMA.
In a separate investigation in 2024, the ACMA found that streaming service 10 Play, provided by Network 10, breached online gambling advertising rules during two live-streamed sports events.
“The ACMA will closely monitor these actions and Network Ten’s compliance with the broadcasting and online gambling advertising rules,” Ms Lidgerwood said.
The post Network 10 Breaches Gambling Ad Rules During Formula 1 Grand Prix Broadcast appeared first on European Gaming Industry News.
Picklebet, an Australian-owned and operated digital wagering platform, has become the Official Wagering Partner of Penrith Panthers.
Damon Oudejans, CMO and Co-Founder of Picklebet, said: “We are incredibly excited to partner with the Penrith Panthers, a club that has set the benchmark for excellence both on and off the field.
“Picklebet and the Panthers share a passion for innovation, and a commitment to delivering premium experiences to fans. This partnership is more than just branding—it’s about creating engaging, digital-first activations that bring supporters closer to the game they love.”
To kick-start the partnership Picklebet is giving away the ultimate giveaway for two people for the opening game of the season in Las Vegas. The social competition ends at 12 pm AEDT on Monday 24 February and includes flights to Las Vegas, three nights’ accommodation, $5000 spending money and tickets to see the Panthers headline the Rugby League action at Allegiant Stadium in Las Vegas.
Matt Cameron, CEO of Panthers Rugby League, said: “This partnership is a fantastic alignment between two brands that embrace innovation and excellence.
“Picklebet’s cutting-edge approach to digital wagering, particularly its focus on next-gen sports engagement, is an exciting fit for our club. We look forward to working together to create incredible experiences for Panthers fans over the next four years.”
As part of the partnership, Picklebet branding will be feature across Panthers’ assets, including digital platforms, in-stadium activations and exclusive fan engagement initiatives. Picklebet will also leverage its expertise in digital and social engagement to introduce new ways for fans to interact with the game and their team like never before.
The post Picklebet Becomes Official Wagering Partner of Penrith Panthers appeared first on European Gaming Industry News.
The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block more illegal online gambling and affiliate-marketing websites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.
The latest sites blocked include JokaRoom, AUDPokies888, Aura Play, Instant Casino, Leon, Rich Papa, UUSpin and Wild Pokies.
Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 1154 illegal gambling and affiliate websites have been blocked.
Around 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal online gambling rules in 2017.
The post ACMA Blocks More Illegal Gambling Websites appeared first on European Gaming Industry News.
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