Gambling in the USA
American Gaming Association Applauds Relaunch of Congressional Gaming Caucus
The American Gaming Association congratulates co-chairs Rep. Bennie Thompson (MS-02) and Rep. Guy Reschenthaler (PA-14) on relaunching the Congressional Gaming Caucus for the 116th Congress. The caucus, comprised of a broad representation of more than 30 members of Congress from across the country, will serve as a platform to discuss federal policy issues related to the U.S. casino industry and educate Congressional colleagues on related regulatory and legislative matters.
The $261 billion gaming industry is a national economic engine and job creator—providing good-paying jobs and career opportunities for nearly 2 million American workers. From supporting area small businesses to contributing to local nonprofits and philanthropic initiatives, the industry continues to prove itself as a good steward and active partner in the communities where gaming operates.
“Relaunching the Congressional Gaming Caucus is one of the American Gaming Association’s top priorities, and I’m grateful to Reps. Thompson and Reschenthaler for their leadership,” said Bill Miller, president and CEO. “As gaming expands, it’s more important than ever that members of Congress from both gaming and non-gaming states appreciate the important role our industry plays in communities across the country. The AGA looks forward to working with the caucus on policies that strengthen the gaming industry and tell our positive story on Capitol Hill.”
“Over the last several decades, the U.S. gaming industry has expanded beyond traditional gaming markets in Nevada and New Jersey to benefit new communities, including those in southwestern Pennsylvania,” said Rep. Reschenthaler. “I’m proud to relaunch this caucus, which will provide a valuable forum for advancing policies that allow the gaming industry to grow and spur economic development in districts like mine.”
“The gaming industry’s social and economic footprint can be seen in communities around the United States, with more than 88 percent of American adults viewing gaming as an acceptable form of entertainment,” said Rep. Thompson. “The Congressional Gaming Caucus will enable Congress to better represent the industry and our constituents’ interests on Capitol Hill.”
The reconstitution of the Congressional Gaming Caucus enables the AGA to augment the association’s efforts to address key priorities such as highlighting the gaming industry’s strong commitment to anti-money laundering compliance, ensuring responsible gaming is a signature industry priority, and maintaining state regulation of gaming, including sports betting.
ADG
Arizona Department of Gaming Releases October Sports Betting Figures
Bettors in Arizona wagered approximately $791 million on sports in October of 2024, according to a new report by the Arizona Department of Gaming. This represents an approximate 22% increase when compared to October of 2023.
The state collected approximately $2.35 million in privilege fees in the month.
The post Arizona Department of Gaming Releases October Sports Betting Figures appeared first on Gaming and Gambling Industry in the Americas.
Betting Hero
Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series
Neosurf, the globally trusted provider of swift and secure cash-to-digital payment solutions, has announced it will be sharing the findings of a recent study into the online betting habits, preferences and frustrations of US players in an exclusive two-part webinar series beginning on January 14th.
Neosurf commissioned the research via Betting Hero – a leading US-based iGaming portal with expertise in casino, sports betting and DFS. The webinars will see Neosurf CEO Americas, Sue Page, Betting Hero’s Co-Founder and President, Jai Maw, and Senior Director of Product and Research, Ernie Ropas, dive into the report’s key findings and discuss what some of the more surprising results could mean for operators.
The survey, which featured respondents from New Jersey, Colorado and North Carolina, aimed to help operators and regulators within the gambling industry better understand the typical US bettor – how and why they bet, what tools they use to manage their budget and what Responsible Gaming means to them. The findings will be revealed in the webinars and used to identify areas where Neosurf’s products can help operators provide a better user experience.
The research highlighted several aspects of payments and responsible gaming that bettors felt could be improved. Problems with payments remain an issue – 52% of respondents said that they’d experienced payment issues in the past year, and with over 50% depositing and withdrawing multiple times each month, there is a significant cost impact to the operators.
Additionally, respondents indicated they’d be in favour of using a service that could share pre-verified ID information with operators, with ease of use for new payment methods and seamless integration across multiple platforms identified as important factors in their choosing and remaining loyal to a single sports betting platform.
Sue Page, Neosurf CEO Americas, said: “It was important to us to gain a more detailed insight into the US sports bettor. We wanted to talk to the players and ask questions that no one else is asking, and through our collaboration with Betting Hero I’m delighted that we now have a comprehensive piece of research.
“Offering valuable insights into player habits – how and why they bet, the ongoing pain points they’re experiencing with payments and their thoughts on Responsible Gaming—we’ll be taking a deep dive into the results of the survey in our two-part webinar series starting at 10:00 ET on January 14th, and we encourage all US-focused operators and regulators to join us.”
The post Neosurf & Betting Hero to reveal results of their in-depth study into US online gambling and payment habits in exclusive two-part webinar series appeared first on Gaming and Gambling Industry in the Americas.
Gambling in the USA
Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions
Saracen Casino Resort has selected Quick Custom Intelligence’s (QCI) Chatalytics, an integrated AI-driven suite, to revolutionize its casino operations and elevate guest experiences. The QCI Chatalytics solution, which includes Slot Copilot, Player Copilot, Dashboard, and the Robot Button, leverages OpenAI integration to provide real-time insights and streamlined decision-making across the casino floor.
QCI Chatalytics offers a powerful blend of AI-powered tools designed to optimize both player and slot management. With Slot Copilot, operators gain enhanced capabilities for real-time slot performance monitoring, predictive analytics, and dynamic task assignment. Player Copilot delivers personalized player engagement by analyzing customer data to inform service decisions and reward recommendations. The Dashboard component offers an intuitive, real-time display of key metrics, enabling data-driven insights at a glance. Additionally, the innovative Robot Button automates routine processes, allowing staff to focus on higher-value tasks and improve overall efficiency.
Clayton Mason, Senior Director of Marketing of Saracen Casino Resort, expressed enthusiasm about the partnership: “Integrating QCI Chatalytics into our operations marks a significant step in our strategy to harness the power of AI. With advanced tools like the Robot button, Slot Copilot and Player Copilot, we can deliver a more tailored and efficient experience for our guests while gaining deeper insights into our gaming operations.”
Dr. Ralph Thomas, CEO of QCI, shared his vision for the collaboration: “We’re excited to bring the capabilities of QCI Chatalytics to Saracen Casino Resort. By integrating OpenAI technology, our solution provides unprecedented levels of automation and insight. We believe Chatalytics will play a crucial role in optimizing floor operations and enhancing guest satisfaction through real-time, data-driven decision-making.”
The QCI Chatalytics platform is part of Quick Custom Intelligence’s commitment to driving innovation in the gaming industry, offering a comprehensive suite of solutions to streamline operations and enhance the player experience.
The post Saracen Casino Resort Chooses QCI Chatalytics to Enhance Casino Operations with Integrated AI Solutions appeared first on Gaming and Gambling Industry in the Americas.
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