Compliance Updates

UKGC confirms gambling on credit cards to be banned from April 2020

Published

7 years ago

January 15, 2020

The Gambling Commission has announced a ban on gambling businesses allowing consumers in Great Britain to use credit cards to gamble.

The ban, which comes into effect on 14 April, follows the Commission’s review of online gambling and the Government’s Review of Gaming Machines and Social Responsibility Measures. A public consultation was carried out between August and November 2019.

24 million adults in Great Britain gamble, with 10.5 million of those gambling online. UK Finance estimate that 800,000* consumers use credit cards to gamble.

Separate research undertaken by the Commission shows that 22%** of online gamblers using credit cards to gamble are classed as problem gamblers – with even more at some risk of harm.

The ban, which will apply to all online and offline gambling products with the exception of non-remote lotteries, will provide a significant layer of additional protection to vulnerable people.

Neil McArthur, Gambling Commission chief executive, said:

“Credit card gambling can lead to significant financial harm. The ban that we have announced today should minimise the risks of harm to consumers from gambling with money they do not have.

“Research shows that 22% of online gamblers using credit cards are problem gamblers, with even more suffering some form of gambling harm.

‘“We also know that there are examples of consumers who have accumulated tens of thousands of pounds of debt through gambling because of credit card availability. There is also evidence that the fees charged by credit cards can exacerbate the situation because the consumer can try to chase losses to a greater extent.”

Mr McArthur said although he understood that some consumers used credit cards because they were convenient, the risk of harm to others was too high to allow the use of credit cards to continue.

“We realise that this change will inconvenience those consumers who use credit cards responsibly but we are satisfied that reducing the risk of harm to other consumers means that action must be taken.” he said. “But we will evaluate the ban and watch closely for any unintended circumstances for consumers.”

Mr McArthur warned that although likely to reduce gambling harm, the banning of credit cards needed to be accompanied by other efforts.

“The ban is part of our ongoing work to reduce gambling harm. We also need to continue the work we have been doing with gambling operators and the finance industry to ensure consumers only gamble with money they can afford to spend.”

Last year Department for Digital, Culture, Media and Sport (DCMS) ministers also met with banks and gambling operators to discuss their growing concerns, and how companies could use technology and customer data to help those at risk of developing gambling problems, including those using credit cards.

Culture Minister Helen Whately said:

“Whilst millions gamble responsibly, I have also met people whose lives have been turned upside down by gambling addiction.

“There is clear evidence of harm from consumers betting with money they do not have, so it is absolutely right that we act decisively to protect them.

“In the past year we have introduced a wave of tougher measures, including cutting the maximum stake on fixed odds betting terminals, bringing in tighter age and identity checks for online gambling and expanding national specialist support through the NHS Long Term Plan. We have also secured a series of commitments from five leading gambling operators that will include £100 million funding towards treatment for problem gamblers.

“But there is more to do. We will be carrying out a review of the Gambling Act to ensure it is fit for the digital age and we will be launching a new nationwide addiction strategy in 2020.

“We will not hesitate to take any further action necessary to protect people from gambling harm.”

Today has also seen the Commission announce changes to licence conditions which will require all online gambling operators to participate in the GAMSTOP scheme and offer their customers the service from 31 March.

Neil McArthur said:

“We welcome the fact that GAMSTOP have got to this stage in their development and encourage them to continue to improve their offer, particularly in relation to preventing those who have self-excluded being targeted by direct marketing.

“It is important that self-exclusion schemes are as effective as possible and they will be most effective when used in combination with other blocking tools such as gambling blocking software and payment card blocking.

Helen Whately added:

“We have been clear to all businesses that have connections to gambling, such as operators, social media platforms and banks, that they must be socially responsible and use the power of technology and data to help consumers manage their spending and protect them from harm.

“I have been encouraged by the majority of major high street banks introducing measures to allow customers to switch off spending on gambling through mobile apps.

“By making it a regulatory requirement for all online gambling websites licensed in Great Britain to sign up to Gamstop. I am confident that people who have taken the significant step to opt out of gambling will be well supported, alongside a wide range of other tools.”

Compliance Updates

Merkur Group Strengthens Global Compliance Strategy

Published

12 hours ago

July 16, 2026

Wladimir P.

merkur-group-strengthens-global-compliance-strategy

Under the theme “Perspectives,” a total of 43 compliance staff members from the Merkur Group across various countries gathered from 30 June to 1 July to further develop compliance processes in a sustainable manner. Colleagues from Germany, Spain, England, Malta, Australia and the US traveled to the two-day meeting at Benkhausen Castle, the in-house training centre of the Merkur Group. The workshop set the stage with expert presentations on global and digital topics such as cybersecurity, risk management and artificial intelligence. A panel discussion featuring representatives from various international companies within the Merkur Group, as well as a digital quiz, rounded out the programme.

In keeping with its guiding principle, the workshop focused on sharing experiences, fostering global networking and providing impetus for the further development of compliance processes. Because informal exchanges are also key to close cooperation, the evening programme created a relaxed atmosphere and gave participants the opportunity to continue their conversations, make new connections, and further strengthen team spirit across company and national boundaries.

“The ideas and diverse perspectives gained during the workshop will now be incorporated into our day-to-day work and help us to continuously improve collaboration and existing processes,” said Ludwig Beckmann, Chief Compliance Officer of the Merkur Group.

The concluding feedback session also highlighted just how valuable the international exchange is. The term “collaboration” came up particularly often, a clear indication of how highly the participants value working closely together within the international compliance network.

The post Merkur Group Strengthens Global Compliance Strategy appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

Anne Marie Caulfield

GRAI Launches New Campaign Helping Parents to Spot the Signs of Underage Gambling

Published

12 hours ago

July 16, 2026

Wladimir P.

grai-launches-new-campaign-helping-parents-to-spot-the-signs-of-underage-gambling

The Gambling Regulatory Authority of Ireland (GRAI) is encouraging parents and guardians to be alert to the signs of gambling among young people and to intervene early to prevent gambling harm.

The signs of gambling aren’t always visible, the GRAI in partnership with the Health Service Executive Addiction Services have developed dedicated advice on www.grai.ie to equip families with the knowledge to recognise the signs, advice on how to start the conversation with their children about gambling, and where to seek help if required.

To support the guidance, the GRAI has launched a national public awareness campaign across video on demand, radio, digital audio, and social media platforms, bringing this message directly to families across Ireland.

With the lines between entertainment and gambling increasingly blurred, especially online, what may look like harmless fun can still involve risk, money and chance in ways that affect young developing brains. Research commissioned by the GRAI and conducted by the Economic and Social Research Institute (ESRI) found that children who gamble are twice as likely to develop a gambling problem as adults.

Anne Marie Caulfield, CEO of the GRAI said: “We have launched this campaign to help parents start an important conversation about the risks of underage gambling. Children and young people are among the most at-risk members of Irish society when it comes to gambling exposure and harm. Children’s brains are still developing the judgement and impulse-control systems used to weigh up risk, which makes gambling appealing to them.

“With online gambling available at any time of the day, it is easy for the warning signs to be hidden. The guidance the GRAI developed with the HSE Addiction Services sets out some of the key behavioural signs to look out for in your child.”

The post GRAI Launches New Campaign Helping Parents to Spot the Signs of Underage Gambling appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

Australia

NSW: EOI Opens for Candidates to Replace Retiring NICC Chief Commissioner and Commissioner

Published

12 hours ago

July 16, 2026

Wladimir P.

nsw:-eoi-opens-for-candidates-to-replace-retiring-nicc-chief-commissioner-and-commissioner

The NSW Government has announced the opening of an expression of interest process for Chief Commissioner and Commissioner roles on the NSW Independent Casino Commission (NICC).

On 20 May 2026 the Governor of NSW, on the recommendation of the Minister for Gaming and Racing David Harris, re-appointed the NICC Chief Commissioner Philip Crawford, and Commissioner Stephen Parbery for additional six-month terms to 24 November 2026.

The reappointments will ensure stability in the NICC’s leadership in coming months and an orderly transition to new commissioners.

Mr Crawford and Mr Parbery have announced they will retire from public service when their tenures expire in November.

Both were inaugural members of the NICC when it was established in September 2022 in response to the Bergin Inquiry recommendations to strengthen casino regulation and oversight in NSW.

Prior to appointment to the NICC, Mr Crawford served as Chairperson of the Independent Liquor and Gaming Authority (ILGA), while Mr Parbery served as an ILGA board member.

Both Mr Crawford and Mr Parbery played crucial roles in the NICC’s response to the two Bell inquiries into The Star and have contributed to strengthening oversight and accountability across the casino sector including the transition of Crown Sydney to an unrestricted licence.

The appointment process for the NICC Commissioner vacancies is being undertaken in accordance with requirements under the Casino Control Act 1992.

This includes establishment of a selection panel to prepare a list of recommended candidates for consideration by Minister Harris, as well as the appointment of a probity adviser.

The expression of interest process is open until Monday 3 August.

Minister for Gaming and Racing David Harris said: “I thank Philip Crawford and Stephen Parbery for their service and leadership, particularly during a critical period for casino regulation in NSW.

“As Chief Commissioner, Philip Crawford has played a key role in ensuring both casino operators meet strict regulatory requirements, following the various casino inquiries.

“His leadership has been instrumental in overseeing complex probity assessments, remediation programs and contingency planning during a period of significant regulatory reform and scrutiny.

“Stephen Parbery has also made a substantial contribution as Commissioner, bringing considerable expertise and judgement to the Commission’s work.

“Both Commissioners have helped drive important regulatory improvements that have restored public confidence in the integrity of casino regulation in NSW, and I thank them for their dedicated service.”

The post NSW: EOI Opens for Candidates to Replace Retiring NICC Chief Commissioner and Commissioner appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.