Compliance Updates
EGBA Calls for Support for Landmark European Safer Gambling Standard
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The European Gaming and Betting Association (EGBA) urged the delegates of national standardisation bodies to approve a landmark European standard on markers of harm in online gambling in the voting process at the European Committee for Standardisation (CEN). The vote, closing on 25 September 2025, represents the culmination of a multi-year collaborative effort that began with EGBA’s original proposal to CEN – the official EU standardisation body – in 2022.
The European standard on markers of harm aims to establish a list of behavioural indicators that, when analysed together, can signal risky or problematic gambling behaviour. These markers – such as changes in speed, time and duration of play – are essential tools for enabling early intervention and harm prevention in the online gambling environment.
A Collaborative European Effort
This standardisation initiative exemplifies the collaborative approach that safer gambling requires. Since development began, the CEN process has brought together experts from across Europe, including academics, gambling regulators, operators, harm prevention professionals and other key stakeholders through their national standardisation delegations. The process has already secured significant support from key stakeholders, including the Gambling Regulators European Forum (GREF).
Addressing a Critical Gap
Currently, while many organisations, including gambling operators, use markers of harm in their safer gambling efforts, there is no commonly agreed framework defining which behaviours constitute markers of harm. This standardisation initiative aims to resolve that critical gap by creating a unified, evidence-based list of behavioural indicators grounded in the latest research and scientific expertise. The standard will enable earlier and more consistent detection of risky play across operators and borders, and help raise the bar on player protection industry-wide.
“The vote represents a milestone moment for safer gambling in Europe. This EGBA-proposed initiative demonstrates precisely the kind of collaboration we need more of – bringing together stakeholders to share knowledge and experiences to create something for the common good. We call on national delegates to approve the important standard, which will contribute to a better understanding of problem gambling behaviour and support more effective harm prevention across Europe,” said Maarten Haijer, Secretary General of EGBA.
If approved, the finalised standard is expected to be published by CEN by the beginning of 2026 at the latest. The standard will be voluntary in nature and online gambling regulators will remain free to decide whether they wish to incorporate it into their national safer gambling frameworks.
The post EGBA Calls for Support for Landmark European Safer Gambling Standard appeared first on European Gaming Industry News.
Australia
Crown Melbourne Fined for Exclusion Breach
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Crown Melbourne has been fined $100,000 by the Victorian Gambling and Casino Control Commission (VGCCC) for allowing an excluded individual to gamble for nearly 15 hours.
VGCCC CEO Suzy Neilan said the incident underscores the need for safeguards to protect vulnerable individuals.
“Exclusion is a critical harm minimisation tool. It enables a clear barrier between an individual and the gambling environment especially during moments of vulnerability,” Ms Neilan said.
The breach occurred on the evening of 31 October 2024, when the person (who for welfare concerns was excluded by Crown in August 2024) entered Crown Melbourne and gambled continuously for 14 hours and 40 minutes. The person was not approached by a Crown PlaySafe attendant or any other employee during this period.
“For nearly 15 hours, the person was able to gamble continuously without taking a break, interacting with staff, or being identified by Crown’s surveillance systems. Crown staff only became aware of the breach after being alerted by a VGCCC inspector,” Ms Neilan said.
Ms Neilan acknowledged the individual had made efforts to conceal their identity but said the incident indicates that the implemented measures have not sufficiently mitigated potential shortcomings in Crown’s systems and controls in policing the presence of an excluded person.
Crown assisted the VGCCC with this investigation and has implemented further controls in the last 12 months, including reconfiguring gaming floor entrances, reviewing the location of facial recognition cameras and continuous training for entry point officers.
“This incident highlights the challenges of enforcing exclusions, but also the importance of continuous improvement and vigilance. Crown Melbourne must ensure that its procedures are constantly assessed so that the likelihood of an excluded person entering the casino is minimal,” Ms Neilan said.
The post Crown Melbourne Fined for Exclusion Breach appeared first on European Gaming Industry News.
Compliance Updates
Stake joins ESIC as official anti-corruption partner
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The Esports Integrity Commission (ESIC) is pleased to announce that Stake has joined as an Official Tier 1 Anti-Corruption Partner.
As a global entertainment and technology brand, Stake’s collaboration with ESIC underscores a shared commitment to strengthening integrity frameworks and supporting fair competition across the esports ecosystem.
ESIC’s Anti-Corruption Supporter program brings together key industry stakeholders who contribute directly to the detection, analysis, and investigation of suspicious betting activity. Through data sharing, operational cooperation, and collaborative monitoring, the program enhances ESIC’s capacity to identify and address potential issues in real time.
As part of Stake’s Anti-Corruption Partner role, Stake will contribute to ESIC’s integrity monitoring network, helping advance the Commission’s efforts to ensure transparency, accountability, and sustainability within the global esports industry. This collaboration reinforces both organisations’ commitment to safeguarding the credibility and long-term development of competitive gaming worldwide.
Stephen Hanna, CEO of ESIC, commented: “The addition of Stake to ESIC’s Anti-Corruption Supporter network reinforces the sentiment that integrity is a shared responsibility. ESIC’s Anti-Corruption Supporter program relies on the active collaboration of partners like Stake, whose operational insights contribute directly to our ability to identify and mitigate integrity threats. Together, we are building a stronger foundation of trust and accountability that supports the sustainable growth of esports worldwide.”
Jarrod Febbraio, Director of Stake, commented: “This partnership formalizes Stake’s commitment to protecting integrity and transparency across the global esports ecosystem. As the world’s leading online-first betting operator, supporting the industry is central to our strategy and our scale makes this collaboration with ESIC essential to safeguarding its integrity. Together, we’re ensuring the ecosystem remains fair, transparent, and trusted by fans and participants worldwide.”
The post Stake joins ESIC as official anti-corruption partner appeared first on European Gaming Industry News.
Compliance Updates
Corinne Valletta Wins Chief Compliance Officer of the Year at the Global Regulatory Awards 2025
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At the Global Regulatory Awards 2025 (GRAs), Betsson Group’s General Counsel, Corinne Valletta, was named Chief Compliance Officer of the Year. The award was accepted on her behalf by Betsson Group’s Deputy General Counsel, Dario Evangelista.
Since joining Betsson Group in May 2017, Corinne has played a pivotal role in navigating the complex and constantly evolving regulatory landscape of online gaming. Her strategic leadership has guided Betsson through significant regulatory challenges while supporting the successful expansion of Betsson’s operations into several new jurisdictions.
Corinne has also been a strong advocate for policies that elevate industry-wide standards of operational excellence, protect players and achieve compliance while ensuring the continued relevance of the brands in the commercial space.
Organised by Vixio Regulatory Intelligence, the Global Regulatory Awards recognise excellence across the compliance and responsible gambling sectors, highlighting the individuals and teams who drive progress and uphold best practices in the industry.
This nomination and prestigious award reaffirm Betsson Group’s ongoing dedication to strengthening compliance, ensuring a safe, transparent and trustworthy business.
The post Corinne Valletta Wins Chief Compliance Officer of the Year at the Global Regulatory Awards 2025 appeared first on European Gaming Industry News.
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