Compliance Updates
MC Games Announces Ombudsman Channel for User Questions
MC Games has officially announced its exclusive ombudsman channel. The space arises to listen carefully to the opinions, suggestions, doubts and possible complaints of the platform’s users, ensuring direct dialogue and continuous improvement of the services offered.
Thinking about every detail so as not to leave any player with an unsolved problem, MC Games offers several steps to help players: First, the bettor finds a team with humanized support, 24 hours a day, in the chat. If the problem is still not resolved, the gaming platform offers the Ombudsman Channel to answer major questions, which are beyond the basic guidelines on how to withdraw, make a deposit or other such issues.
In a simple and intuitive way, the user is faced with the “Report on the Web” button on the site, directing him to the Customer Service Center. There, he will be able to answer questions, with the requested information, ensuring that his service happens quickly, safely, and efficiently.
The same space also works for those who want to share compliments, report the browsing experience on the platform and even send suggestions, so that the MC Games team can increasingly improve the experience of its audience, offering the most innovative in the market.
The post MC Games Announces Ombudsman Channel for User Questions appeared first on Gaming and Gambling Industry in the Americas.
AB Svenska Spel
Spelinspektionen Launches Supervision of AB Svenska Spel’s Gaming Venues
Reading Time: < 1 minute
The Swedish Gambling Authority has launched supervision of AB Svenska Spel’s gaming venues. The supervision covers turnover and the placement of slot machines.
This is the latest step in Spelinspektionen’s push to keep Sweden’s gambling sector in check and make sure companies meet the standards laid out in the Swedish Gambling Act.
When the review is complete, Spelinspektionen will publish the results.
The post Spelinspektionen Launches Supervision of AB Svenska Spel’s Gaming Venues appeared first on European Gaming Industry News.
Compliance Updates
Turkish Football Federation Suspends 149 Referees and Assistants After Betting Probe
Reading Time: < 1 minute
The Turkish Football Federation (TFF) has suspended 149 referees and assistant referees after an investigation found hundreds of professional match officials in the country had betting accounts.
Bans ranging from eight to 12 months, based on the severity of the act, have been imposed for involvement in betting activity, with investigations into three other officials still ongoing.
The full list of the penalised officials was published on the TFF website.
Last week, it was revealed a five-year probe had found 371 of 571 match officials have betting accounts, with 152 of those actively gambling.
While some had only bet once, 42 had bet on more than 1000 football matches – with one official found to have placed 18,227 bets.
Like players and coaches, match officials are forbidden from participating in betting activities by TFF disciplinary regulations, as well as those of world governing body Fifa and European governing body Uefa.
“There is a moral crisis in Turkish football. There is no such thing as structure. The fundamental problem at the core of Turkish football is an ethical one,” TFF president Ibrahim Haciosmanoglu said.
“Ask any referee, if there is even one who has not received his pay, I will resign as federation president. In fact, we improved their salaries last year, and again this year.”
No further details of the cases or ongoing investigations were provided.
After the investigation’s findings were announced, a number of Turkey’s top clubs responded.
Besiktas said it “could mark a new beginning for clean football” while Trabzonspor called the development “an historic opportunity to rebuild justice in Turkish football”.
Fenerbahce president Sadettin Saran said: “This is both shocking and deeply saddening for Turkish football.
“But the fact that it is coming to light is a hopeful development.”
The post Turkish Football Federation Suspends 149 Referees and Assistants After Betting Probe appeared first on European Gaming Industry News.
Compliance Updates
UKGC Suspends Operating Licence of VGC Leeds Limited
Reading Time: < 1 minute
The UK Gambling Commission has suspended the operating licence of VGC Leeds Limited as it carries out a review under section 116 of the Gambling Act 2005.
The review and consequent suspension follow concerns that activities may have been carried out contrary to the Act, not in accordance with conditions of their licence and that the Licensee may be unsuitable to carry on the licensed activities.
During a recent Compliance Assessment, VGC Leeds Limited are reasonably believed to have failed to maintain and implement effective anti-money laundering policies, procedures and controls, as required under the conditions of their licence.
In addition, serious concerns were identified regarding the adequacy of decision-making processes and the Licensee’s response to identified anti-money laundering and counter-terrorist financing risks, raising questions about the overall effectiveness of its governance and risk management arrangements.
These failings are considered significant and represent a serious threat to the licensing objectives, in particular keeping crime out of gambling.
“We have made it clear to the operator that during the suspension, we expect it to focus on treating consumers fairly and keeping them fully informed of any developments which impact them,” UKGC said.
The suspension takes place immediately.
The post UKGC Suspends Operating Licence of VGC Leeds Limited appeared first on European Gaming Industry News.
-
Latest News7 days agoBoomerang Partners has announced a gift auction at their booth during the upcoming SiGMA Europe 2025 in Rome
-
Amusnet7 days agoWeek 44/2025 slot games releases
-
Denmark5 days agoPeter & Sons Expands Its Danish Presence Through Partnership with Spillehallen
-
Trusted7 days agoTrusted Crypto Casinos of 2025: Jackbit Introduces No-KYC Play, Fast Withdrawals & a New Welcome Bonus for Global Players
-
Latest News7 days agoiGaming 2026 starts now: be the first to get Slotegrator’s iGaming trends report
-
Uncategorized7 days agoMyEmpire Reborn: New Look, New Empires, New Features
-
Latest News4 days agoReels.io Goes Live with Vegangster’s Next-Gen Video Discovery
-
Baltics4 days agoDATA.BET Now Powers Esports for Entain NCE Across Baltics & Nordics



