Compliance Updates

KSA: Spring 2025 Monitoring Report Shows Positive Effect of Responsible Gaming Policy

Published

12 months ago

April 15, 2025

ksa:-spring-2025-monitoring-report-shows-positive-effect-of-responsible-gaming-policy

Reading Time: 3 minutes

The measures introduced in October to protect players have had a positive effect: players are losing fewer large amounts and the percentage of extreme losses has fallen sharply. This is evident from the latest monitoring report from the Netherlands Gambling Authority (KSA). The figures also show that the majority of Dutch players still play with legal providers. However, the amount of money circulating in the illegal market has increased.

The gross gaming result (GSR, stakes minus prizes paid out) for the whole of 2024 is 1.47 billion euros. This is a growth of 6% compared to 2023, when the GSR amounted to 1.39 billion. In the second half of 2024, the GSR was 10% lower than in the first half of the year. This could be due on the one hand to a peak during the European Football Championship in June, but also to the introduction of new rules to better protect players, which also include a deposit limit.

Young adults

Young adults (18 to 23 years old) receive extra attention in the monitoring report, because they are a vulnerable target group. Together, they lost 11% of the BSR in the second half of 2024, while they make up 9% of the adult population. They do spend less money on average; they lose an average of €48 per month, compared to €148 for 24+ players. It is striking that young adults gamble relatively more on sports events than older age groups; of the money they spend, 29% goes to sports betting, while for other players this is 22%.

Number of players and accounts

In the last six months, an average of 1.19 million accounts were played per month. This is a slight increase compared to half a year earlier, when there were 1.1 million. In the last quarter, the number of new accounts increased; this could be due to the new measures for safe gaming. A player can have multiple accounts, so the number of accounts is not equal to the number of people gambling. An estimated 788 thousand players were active with legal providers in the last six months, 5.4% of the adult population. Six months earlier, this was 5.5%, so the number of players is stable.

Loss

The average player aged 24 and over lost €148 per month on gambling in the second half of 2024. That is lower than the first six months, when it was €160. Although players have been playing with more accounts since the introduction of the responsible gaming policy, the average loss is lower than before the introduction. The number of accounts with extreme losses has also fallen sharply. Before October 2024, 4% of accounts lost more than €1000 per month, after October that is only 1.2%. Before October 1, 2024, 73% of the BSR came from players with losses of more than 1000 euros. After the introduction of the rules, this percentage has dropped to 23%. This means that providers generate less income from player accounts with large losses.

Canalization

The monitoring report shows that the channelling in terms of players and the channelling in terms of money differ greatly. Of all people who gamble online, the vast majority (91%) do so with legal providers. On the illegal market, significantly more money is spent: of the total amount that Dutch people spend on gambling, 50% is spent with illegal parties.

Problem gamblers

There are no hard figures on the total number of people with a gambling addiction in the Netherlands. There are figures on the number of people who are being treated for a gambling addiction. In 2023, 2456 people were treated. At the time of publication of this report, there was no update of that figure. The total number of players who have excluded themselves from risky gambling with a Gokstop with a registration in the Cruks register was 87,345 people in January 2025. Half of them are under 32 years of age. Of the total number of Cruks registrations, 16% are young adults.

Source: kansspelautoriteit.nl

The post KSA: Spring 2025 Monitoring Report Shows Positive Effect of Responsible Gaming Policy appeared first on European Gaming Industry News.

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Compliance Updates

ELA Games scales up its presence in Europe by certifying a suite of 9 hit games in 5 key markets

Published

3 hours ago

April 7, 2026

Wladimir P.

ela-games-scales-up-its-presence-in-europe-by-certifying-a-suite-of-9-hit-games-in-5-key-markets

ELA Games is accelerating its European expansion strategy after securing certifications for nine of its top-performing titles across five major regulated markets: Sweden, Denmark, Greece, Romania, and Malta.

This latest milestone enables operators in these regions to access a diverse portfolio of proven games, featuring award-nominated mechanics and modern takes on classic casino experiences.

A Balanced Portfolio for Local Markets

With a strong focus on localisation, ELA Games has curated a selection designed to resonate with varied player preferences across Europe. The newly certified lineup is built around three core pillars:

High-Performing Hits: Titles such as Buffalo Force, Piñatas Festival, and Riches Express have delivered strong GGR growth and demonstrated high player engagement in competitive markets.
Innovative Mechanics: The rollout introduces ELA Games’ Winpot feature to new jurisdictions. This mechanic, which allows players to control their cash-out strategy, is now available through titles like Zeus Winpot and Rabbit Winpot Deluxe.
Modernised Classics: Games such as Juicy Crystal and Noble Crown bring updated visuals and smooth gameplay to traditional slot formats, appealing to players who prefer familiar mechanics with a modern twist.

Market Availability

The certified titles are now live across multiple operator platforms, with game selections varying by jurisdiction:

Sweden: Betinia, Swiper, CampoBet, QuickCasino
Denmark: Betinia, CampoBet, Swiper, Betoro
Romania: Don.ro, TopBet, Swiper
Greece: ElaBet

Strengthening European Partnerships

These certifications build on ELA Games’ growing presence across Europe, supported by strategic partnerships with leading operators. The company has recently expanded in Denmark through a notable collaboration with Stake.dk, alongside integrations with Danske Licens Spil (Tivoli Casino), RoyalCasino, and Casino House.

Further expansion has been driven by partnerships with major industry players such as Betsson, as well as regulatory approval from the Hellenic Gaming Commission in Greece.

With a steadily growing footprint and a portfolio tailored for regulated markets, ELA Games is well positioned to capture additional market share and deliver strong returns for its partners across Europe.

The post ELA Games scales up its presence in Europe by certifying a suite of 9 hit games in 5 key markets appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Anjouan B2B licence

VeliGames secures Anjouan B2B licence to expand operator reach

Published

8 hours ago

April 7, 2026

Wladimir P.

veligames-secures-anjouan-b2b-licence-to-expand-operator-reach

VeliGames, the game aggregation platform by VeliTech, has secured an Anjouan B2B licence, marking a major step in its international expansion. The new licence allows VeliGames to provide its portfolio of in-house and third-party content to Anjouan-licensed iGaming operators, opening doors to a wider network of partners.

For operators, the licence provides confidence and regulatory assurance when selecting a content provider, while simplifying the onboarding process and accelerating access to VeliGames’ extensive catalogue.

Irakli Kakhidze, CEO of VeliGames, said: “Securing the Anjouan B2B licence is a key milestone in our global growth strategy. It strengthens our position as a trusted aggregation partner and enables us to collaborate with more licensed operators, supporting faster content delivery and smoother integration.”

Recently recognized as an Industry Rising Star at SiGMA Africa 2026, VeliGames continues to expand its reach across emerging markets including Africa, Asia, and LATAM. The company combines exclusive in-house titles with a growing library of third-party games, providing operators with a diverse and scalable content offering.

The Anjouan licence is part of VeliGames’ broader strategy to grow its international footprint while maintaining a strong focus on regulatory compliance, technology reliability, and long-term industry partnerships.

The post VeliGames secures Anjouan B2B licence to expand operator reach appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Central Register for Exclusion from Gambling

KSA Publishes Studies and Provides Guidance on the Duty of Care

Published

5 days ago

April 2, 2026

Wladimir P.

ksa-publishes-studies-and-provides-guidance-on-the-duty-of-care

The Dutch Gambling Regulator (KSA) has published two studies and provided additional guidance on the fulfillment of the duty of care by online gambling licensees. The documents provide insight into practice and offer clarification on personal interviews and the submission of notifications for registration in the Central Register for Exclusion from Gambling (Cruks).

The KSA conducted research into these topics in 2025. The results were discussed in December 2025 during a roundtable discussion with license holders. During this discussion, practical experiences and bottlenecks were gathered. Based on this, the KSA has drawn up guidelines to provide more clarity regarding implementation.

Personal maintenance

The personal interview is a far-reaching intervention that license holders are required to implement when there is a suspicion of excessive gambling behaviour or gambling addiction. Research shows that license holders implement this differently and encounter bottlenecks, such as a low response rate from players. The guidance explains, among other things, the timing of the intervention, the form of contact and the content of the conversation. In doing so, room remains for customisation and professional judgment.

Notices

If a license holder observes serious signs of problematic gambling behaviour or suspects a gambling addiction, the player must be advised to register with Cruks. If the player does not follow this advice, the license holder must report this to the KSA (a notification). The KSA may subsequently decide to involuntarily register the player in Cruks.

The research shows that license holders apply this measure differently and that there are questions in practice regarding its implementation. For example, it is difficult for the license holder to verify whether a player has actually registered, and it is not always clear when a notification must be submitted.

The guidance provides practical explanation regarding this, including the timing of reporting and the information required.

Guidelines

The guidelines do not contain new rules, but provide further explanation regarding the application of existing obligations. This gives permit holders more clarity regarding the fulfillment of their duty of care.

The post KSA Publishes Studies and Provides Guidance on the Duty of Care appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.