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KSA: Spring 2025 Monitoring Report Shows Positive Effect of Responsible Gaming Policy

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The measures introduced in October to protect players have had a positive effect: players are losing fewer large amounts and the percentage of extreme losses has fallen sharply. This is evident from the latest monitoring report from the Netherlands Gambling Authority (KSA). The figures also show that the majority of Dutch players still play with legal providers. However, the amount of money circulating in the illegal market has increased.

The gross gaming result (GSR, stakes minus prizes paid out) for the whole of 2024 is 1.47 billion euros. This is a growth of 6% compared to 2023, when the GSR amounted to 1.39 billion. In the second half of 2024, the GSR was 10% lower than in the first half of the year. This could be due on the one hand to a peak during the European Football Championship in June, but also to the introduction of new rules to better protect players, which also include a deposit limit.

Young adults

Young adults (18 to 23 years old) receive extra attention in the monitoring report, because they are a vulnerable target group. Together, they lost 11% of the BSR in the second half of 2024, while they make up 9% of the adult population. They do spend less money on average; they lose an average of €48 per month, compared to €148 for 24+ players. It is striking that young adults gamble relatively more on sports events than older age groups; of the money they spend, 29% goes to sports betting, while for other players this is 22%.

Number of players and accounts

In the last six months, an average of 1.19 million accounts were played per month. This is a slight increase compared to half a year earlier, when there were 1.1 million. In the last quarter, the number of new accounts increased; this could be due to the new measures for safe gaming. A player can have multiple accounts, so the number of accounts is not equal to the number of people gambling. An estimated 788 thousand players were active with legal providers in the last six months, 5.4% of the adult population. Six months earlier, this was 5.5%, so the number of players is stable.

Loss

The average player aged 24 and over lost €148 per month on gambling in the second half of 2024. That is lower than the first six months, when it was €160. Although players have been playing with more accounts since the introduction of the responsible gaming policy, the average loss is lower than before the introduction. The number of accounts with extreme losses has also fallen sharply. Before October 2024, 4% of accounts lost more than €1000 per month, after October that is only 1.2%. Before October 1, 2024, 73% of the BSR came from players with losses of more than 1000 euros. After the introduction of the rules, this percentage has dropped to 23%. This means that providers generate less income from player accounts with large losses.

Canalization

The monitoring report shows that the channelling in terms of players and the channelling in terms of money differ greatly. Of all people who gamble online, the vast majority (91%) do so with legal providers. On the illegal market, significantly more money is spent: of the total amount that Dutch people spend on gambling, 50% is spent with illegal parties.

Problem gamblers

There are no hard figures on the total number of people with a gambling addiction in the Netherlands. There are figures on the number of people who are being treated for a gambling addiction. In 2023, 2456 people were treated. At the time of publication of this report, there was no update of that figure. The total number of players who have excluded themselves from risky gambling with a Gokstop with a registration in the Cruks register was 87,345 people in January 2025. Half of them are under 32 years of age. Of the total number of Cruks registrations, 16% are young adults.

 

Source: kansspelautoriteit.nl

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Compliance Updates

Finland notifies EU of gambling tech rules for data vault and OCSS signing

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Finland has submitted technical gambling regulations covering a regulatory data vault and the Official Control Signing Service (OCSS) to the EU’s Technical Regulation Information System (TRIS) on 10 July.

According to the notified documents, operators must submit signed gaming and player-account data to the authority through a secure SFTP data vault in a prescribed format. The rules also require operators to retain the data for five years and ensure “its integrity, availability and retrievability.”

The documentation also sets out requirements for using the authority’s OCSS to sign gaming data. It specifies signing generally every five minutes for gaming transactions and at least once daily for player-account data, alongside obligations to manage API keys and handle technical disruptions.

The technical documents are currently available only in Finnish. The press release says unofficial English translations have been prepared, titled “eCertification of Gaming Transactions and Gaming Account Transactions EN” and “Submission of Gaming Transactions and Gaming Account Transactions EN.”

The press release also lists the broader status of technical documentation supporting Finland’s new gambling regulation. It says randomness checks and reliability and information security requirements have been adopted into national legislation; the OCSS signing and data-vault transfer specifications have been notified via TRIS; player-account and game-event data specifications are being prepared following an earlier public consultation; a Ministry of the Interior decree is under public consultation; and drafts are still awaited covering player identification APIs, jurisdiction-wide self-exclusion checks, and certification requirements for games and platforms.

The post Finland notifies EU of gambling tech rules for data vault and OCSS signing appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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Merkur Group Strengthens Global Compliance Strategy

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Under the theme “Perspectives,” a total of 43 compliance staff members from the Merkur Group across various countries gathered from 30 June to 1 July to further develop compliance processes in a sustainable manner. Colleagues from Germany, Spain, England, Malta, Australia and the US traveled to the two-day meeting at Benkhausen Castle, the in-house training centre of the Merkur Group. The workshop set the stage with expert presentations on global and digital topics such as cybersecurity, risk management and artificial intelligence. A panel discussion featuring representatives from various international companies within the Merkur Group, as well as a digital quiz, rounded out the programme.

In keeping with its guiding principle, the workshop focused on sharing experiences, fostering global networking and providing impetus for the further development of compliance processes. Because informal exchanges are also key to close cooperation, the evening programme created a relaxed atmosphere and gave participants the opportunity to continue their conversations, make new connections, and further strengthen team spirit across company and national boundaries.

“The ideas and diverse perspectives gained during the workshop will now be incorporated into our day-to-day work and help us to continuously improve collaboration and existing processes,” said Ludwig Beckmann, Chief Compliance Officer of the Merkur Group.

The concluding feedback session also highlighted just how valuable the international exchange is. The term “collaboration” came up particularly often, a clear indication of how highly the participants value working closely together within the international compliance network.

The post Merkur Group Strengthens Global Compliance Strategy appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

GRAI Launches New Campaign Helping Parents to Spot the Signs of Underage Gambling

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The Gambling Regulatory Authority of Ireland (GRAI) is encouraging parents and guardians to be alert to the signs of gambling among young people and to intervene early to prevent gambling harm.

The signs of gambling aren’t always visible, the GRAI in partnership with the Health Service Executive Addiction Services have developed dedicated advice on www.grai.ie to equip families with the knowledge to recognise the signs, advice on how to start the conversation with their children about gambling, and where to seek help if required.

To support the guidance, the GRAI has launched a national public awareness campaign across video on demand, radio, digital audio, and social media platforms, bringing this message directly to families across Ireland.

With the lines between entertainment and gambling increasingly blurred, especially online, what may look like harmless fun can still involve risk, money and chance in ways that affect young developing brains. Research commissioned by the GRAI and conducted by the Economic and Social Research Institute (ESRI) found that children who gamble are twice as likely to develop a gambling problem as adults.

Anne Marie Caulfield, CEO of the GRAI said: “We have launched this campaign to help parents start an important conversation about the risks of underage gambling. Children and young people are among the most at-risk members of Irish society when it comes to gambling exposure and harm. Children’s brains are still developing the judgement and impulse-control systems used to weigh up risk, which makes gambling appealing to them.

“With online gambling available at any time of the day, it is easy for the warning signs to be hidden. The guidance the GRAI developed with the HSE Addiction Services sets out some of the key behavioural signs to look out for in your child.”

The post GRAI Launches New Campaign Helping Parents to Spot the Signs of Underage Gambling appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.

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