Compliance Updates
UKGC Imposes £1.4M Fine on AG Communications Limited
The UK Gambling Commission (UKGC) has imposed a fine of £1,407,834 on AG Communications Limited for Social Responsibility (SR) and Anti-Money Laundering (AML) failures.
The operator, which trades as AspireGlobal and runs 58 websites, will pay the money to socially responsible causes as part of a settlement with the Commission.
Social responsibility failures included:
• not having effective systems in place to prevent customers spending significant amounts of money in a short period of time before an assessment was made as to whether the customer was potentially at risk of gambling related harm. This raised concern that velocity of spend was not identified or acted upon quickly enough
• failing to conduct a safer gambling interaction despite one customer losing £6000 in 48 hours. A telephone interaction was attempted but only when the daily loss limit of £5000 in 24 hours was reached
• one customer was able to deposit and lose £7000 in just over four hours in the early hours. This customer was able to play through the backstop in place at the time due to a system error which failed to prevent the customer from depositing above the backstop limit. A manual review of the customer did not identify the fact they had played through the backstop trigger
• one customer was able to open a significant number of gambling accounts despite the fact they had previously self-excluded.
Anti-money laundering failures included:
• AML/Counter Terrorist Financing (CTF) policies and procedures were too reliant on financial thresholds
• when customers hit a medium, medium/high or high ML risk score they were not subject to a manual Enhanced Customer Due Diligence (ECDD) check until a financial trigger was hit
• when financial thresholds were reached, there were delays in completing ECDD checks. One customer who reached the financial threshold did not have an ECDD review conducted until a week later
• not following its policy regarding ECDD checks. One customer who reached a financial threshold but did not have a high AML risk score, did not have a manual ECDD review until eight days later. This was contrary to AG Communications Limited’s policy.
This is the second time AG Communications Limited is facing regulatory action – in 2022 the operator paid £237,600 for AML failures.
John Pierce, Commission Director of Enforcement, said: “This case marks the second occasion that this operator has been subject to enforcement action. Its failure to uphold anti-money laundering standards, delays in necessary interventions, and deficiencies in social responsibility measures are wholly unacceptable.
“Today’s outcome underscores the gravity of these breaches. It is essential that operators not only implement and maintain robust anti-money laundering policies, procedures, and controls but also act swiftly and decisively in response to any indications of suspicious activity. Effective social responsibility measures must be in place at all times to ensure that consumers identified as at risk receive timely and appropriate intervention.
“This case stands as a clear warning to all operators that repeated regulatory failings will result in increasingly stringent enforcement action.”
The post UKGC Imposes £1.4M Fine on AG Communications Limited appeared first on European Gaming Industry News.
Bally’s Intralot S.A. (Bally’s Intralot) has announced that its Australian subsidiary, Intralot Gaming Services (IGS) has been awarded a new 15-year Electronic Gaming Machine (EGM) Monitoring Licence for the State of Victoria, effective 16 August 2027.
This landmark award positions Bally’s Intralot to deliver a new generation of technology, transparency and collaboration to one of the world’s most mature and highly regulated gaming markets.
Approximately 26,300 EGMs will be connected to the Monitoring System which will provide a vital role in ensuring the ongoing integrity of EGM transactions in gaming venues. It will also provide data and information on EGMs for regulatory, harm minimisation, taxation and research purposes.
Under the licence, IGS will also be responsible for the delivery, operation and maintenance of the statewide Pre-commitment System for all EGMs in Victoria, including 2628 EGMs at the Melbourne casino.
A New Technology Era for Victoria
IGS will deploy a next-generation, cloud-enabled monitoring platform designed to deliver:
• Real-time monitoring and reporting
• Advanced data analytics capabilities
• Best-in-class cybersecurity protections
• Scalable architecture to support evolving regulatory requirements
• Future-ready integration enabling seamless connectivity with venues, manufacturers and regulatory systems
“This award represents a major milestone for Bally’s Intralot and IGS and is a significant investment in the future of Victoria’s gaming technology infrastructure. We look forward to working with the Victorian Government, the Victorian Gambling and Casino Control Commission, and industry stakeholders to deliver a secure and transparent monitoring system that supports integrity and player protection,” said Robeson Reeves, CEO of the Bally’s Intralot Group.
IGS and Bally’s Intralot will commence planning and stakeholder engagement in the coming months to support a carefully managed, smooth and seamless transition.
The post IGS Awarded 15-Year Electronic Gaming Machine Monitoring Licence in Victoria appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
On 17 April 2026, the UK High Court rejected in full the claims brought by The New Lottery Company Limited (TNLC) and Northern & Shell PLC (N&S) against the Gambling Commission in relation to the award of the Fourth National Lottery Licence.
In summary, the claims alleged that the Gambling Commission had wrongly awarded the Fourth National Lottery Licence to Allwyn, and that instead, TNLC should have won the competition. The claims also alleged that the Gambling Commission and Allwyn had entered into impermissible modifications to the Licence arrangements following the competition.
The lengthy trial of the claims took place in the High Court before Mrs Justice Joanna Smith between 9 October and 2 December 2025, with an additional day on 13 January 2026.
The High Court has now ruled in favour of the Gambling Commission on all of the claims, rejecting the allegations which had been made.
This is an important judgment for the future of The National Lottery. This judgment makes clear that the Gambling Commission ran a fair and robust competition to award the Fourth National Lottery Licence, and that none of the contested changes to the Licence, in the course of its implementation, were substantial or contrary to the relevant procurement regulations.
The judgment gives resounding support to Good Causes by enabling Allwyn, with oversight from the Commission, to continue with their plans of investment in The National Lottery without further distraction.
The National Lottery is one of the world’s largest lotteries and since launching in 1994, National Lottery players have collectively raised more than £52 billion for more than 670,000 Good Causes across the UK, transforming lives and contributing to the arts, sport, heritage and communities.
The post UK High Court Rejects Legal Challenges Relating to the National Lottery Licence appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Approximately 300 regulators from 16 countries attended the 26th annual Regulators Roundtable presented by Gaming Laboratories International (GLI). The event was hosted April 15-16 at the Palms Las Vegas.
The topics covered were as diverse as the attendees and included artificial intelligence, asset protection, cashless gaming, cyber resilience, digital responsible gaming interventions, geolocation, lottery modernization, patron protection, prediction markets, risk analysis, and sports betting.
Sports performance psychologist and author of Life as Sport Dr. Jonathan Fader delivered the keynote address. He spoke about how proven sport-performance psychology applies to the realities of today’s workplace, including high expectations, constant change, and pressure to perform.
In addition to the presentations and breakout sessions, GLI hosted an Innovation Tech Hub, which featured live demonstrations from Bulletproof, EPIC Global Solutions, Evive, GLI University, Kobetron, KOIN, and Marker Trax.
“We are grateful to the approximately 300 regulators from across North America and around the world who came to Las Vegas to learn more about what’s next and what’s on the horizon in gaming technology. It is important for regulators to stay as far ahead of technologies and issues as possible, and that is the purpose of the Regulators Roundtable, and we are honored to present the conference,” said GLI President & CEO, James Maida.
GLI announced the next Regulators Roundtable will take place April 7-8, 2027, at the Palms Las Vegas.
The post GLI Welcomes Around 300 Regulators to its 26th Annual Regulators Roundtable appeared first on Americas iGaming & Sports Betting News.
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