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Compliance Updates

Jérôme Gallot is Appointed Mediator of ANJ

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Jérôme Gallot is appointed gaming mediator from December 2, 2024, by a decision of Isabelle Falque-Pierrotin, President of the National Gaming Authority. This appointment comes following his registration on the list of consumer mediators by the Consumer Mediation Evaluation and Control Commission.

Born in October 1959, Jérôme Gallot has been a member of the Court of Auditors since 1985. He has spent almost his entire career outside this jurisdiction. First from 1989 within the Ministry of Economy and Finance, where he was Director General of the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF) from 1997 to 2003. Then in large public institutions among the management bodies of the Caisse des Dépôts and at the head of some of its subsidiaries such as CDC Entreprise or the Strategic Investment Fund. In 2011, he joined the executive committee of Veolia Environnement, managing Veolia-Transdev. He then founded his own consulting firm, specializing in the fields of competition law and consumer law.

Between 2004 and 2021, he was a director of numerous listed and unlisted companies. Since 2024, he has been a director of a foundation.

Games mediation

The aim of gambling mediation is to promote the amicable settlement of disputes that may arise between players and gaming or betting operators approved by the ANJ or holders of exclusive rights (Française des jeux and PMU).

Before contacting the mediator from the mediateurdesjeux website, people must first contact the operator in writing. Depending on the response obtained or in the absence of a response from the operator within 20 days, players can then contact the mediator. The parties may withdraw from the mediation process at any time. The mediator’s proposal has no binding effect, each party being free to accept or refuse the solution chosen by the mediator. Finally, participation in mediation does not exclude the possibility of an appeal before a court.

The main figures of mediation

1523 applications received in 2023.

Sports betting represents the vast majority of mediation requests (91%)

752 applications declared inadmissible. The absence of a prior written complaint to the operators constitutes the main reason for inadmissibility (89%)

About a third of requests receive partial or full satisfaction.

The post Jérôme Gallot is Appointed Mediator of ANJ appeared first on European Gaming Industry News.

Australia

NSW: More Than 650 Gaming Machine Exemptions Revoked to Address Gambling Harm

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The Minns Labor Government continues to reduce gambling harm by delivering on its commitment to remove outdated exemptions that enabled more than 650 pubs and clubs to operate gaming machines during standard shutdown hours.

Following an announcement in December by the Minister for Gaming and Racing David Harris that exemptions would cease from 31 March 2026, more than 650 venues will be required from 1 April to shut down all gaming machines between 4am to 10am each day, in line with NSW standard shutdown hours.

The six-hour shutdown is a harm minimisation measure intended to provide players with an important break in play.

Of the 672 venues with a varied shutdown period, usually for three hours instead of six, many have been in place for more than 20 years. These were given for reasons including being in high traffic ‘tourist’ locations, a history of earlier opening hours or financial hardship.

Venues that believed they had a strong case to keep their exemptions under the legislation and the revised Ministerial Guidelines, had the opportunity to put their case to Liquor & Gaming NSW.

As of 24 March 2026, 649 have been revoked by Liquor & Gaming NSW under delegation from the Independent Liquor & Gaming Authority and 10 by the Authority itself. Thirteen venues remain under assessment. All venues will be considered and an outcome communicated by 31 March 2026.

Sixty-two venues applied to keep their exemptions. Of the 49 applications assessed so far, all have been revoked.

Liquor & Gaming NSW will undertake a compliance campaign after 1 April when the new requirements come into effect, to ensure all venues are abiding by the changes.

A Review of Gaming Machine Shutdown Hours Framework conducted by Liquor & Gaming NSW in 2024 found that a minimum six-hour shutdown period, commencing no later than 4am, is effective at minimising gambling harm.

The move continues a suite of gaming reforms which the Minns Government has implemented since coming into office, including:

• Reducing the cash input limit from $5000 to $500 for all new gaming machines

• Reducing the state-wide cap on gaming machine entitlements, so that every year the number of gaming machines reduces based on forfeiture rates

• Banning political donations from clubs with electronic gaming machines

• Banning external gaming-related signage and internal gaming-related signage that can be seen from outside the venue

• Introducing Responsible Gambling Officers in venues with more than 20 gaming machine entitlements and mandating that extra Responsible Gambling Officers be on duty in venues after midnight

• Mandating that all venues with gaming machines must keep a Gaming Plan of Management and a Gambling Incident Register

• Banning gambling advertising on public transport and the ferries and terminals people catch it from

• Consulting with the community on a third-party exclusion scheme and use of mandatory facial recognition technology to support a statewide exclusion register for NSW hotels and clubs with gaming machines

Launching a NSW-first code of practice for the use of facial recognition in pubs and clubs that use the technology, following full consultation with a wide range of stakeholders including harm minimisation advocates, the NSW Privacy Commissioner and industry.

Minister for Gaming and Racing David Harris said: “The Minns Labor Government takes gambling harm minimisation seriously and that’s why I called for a review of the gaming machine variations back in December that has removed outdated exemptions that enabled more than 650 pubs and clubs to operate gaming machines during standard shutdown hours.

“Following months of review, it was clear these variations enabling about 20 per cent of clubs and pubs with gaming machines to operate outside of the mandated hours, some of which were more than 20 years old, were no longer fit for purpose.

“To enable variations to be revoked, I updated the Ministerial Guidelines and set up a streamlined process for venues to make their case if they wished to keep their variation, and to allow for a transition period.

“These changes are expected to prevent and reduce gambling harm.

“The NSW Government will continue to deliver evidence-based reforms to ensure we are striking the balance of addressing gambling harm while supporting sustainable development of an industry that employs more than 150,000 people in NSW and injects billions into the economy.”

The post NSW: More Than 650 Gaming Machine Exemptions Revoked to Address Gambling Harm appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

UK Government proposals to undermine the ‘aim to permit’ of the Gambling Act 2005?

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Richard Bradley, partner at gambling licensing law firm Poppleston Allen, shares how new proposals in Parliament may affect licensed premises

  • The ‘aim to permit’ principle may be under threat

  • Switching the burden of proof from “if nothing wrong with the application, it should in theory be approved” to “the application can be rejected if on the licensing authority’s opinion the grant may not uphold the licensing objectives”

Members of the House of Lords have begun their further examination of the English Devolution and Community Empowerment Bill, (EDCE) which is in report stage and will be discussed again today, with report stage concluding 13 April 2026.

Baroness Taylor of Stevenage, a Labour Life Peer in the House of Lords, has tabled an amendment to the English Devolution and Community Empowerment Bill which proposes to introduce Gambling Impact Assessments by inserting two new sections to the Gambling Act 2005 (‘the Act’).

If the amendment is passed and these sections are inserted into the Act, this will allow a licensing authority to publish a Gambling Impact Assessment (GIA) where the authority considers the granting of any relevant licence to premises in their area is not likely to be reasonably consistent with one or more of the licensing objectives because:

  • The cumulative impact of relevant licences in respect of premises in the affected part(s) or

  • Other reasons which relate to that licensing objective, or those licensing objectives, and to the affected part(s).

A relevant licence has been defined as being:

  • a bingo premises licence

  • adult gaming centre premises licence

  • family entertainment centre premises licence or

  • a betting premises licence.

An authority would also be able to limit the numbers of licences in an area.

As part of any published assessment, the authority must set out evidence for how they have come to the opinion that the grant of any relevant licence would not be reasonably consistent with the objectives set out above.

Authorities will also be required to review any published GIA from time to time, and should the authority take the view that the assessment should be revised or withdrawn, they must publish any revision.

Where an application is submitted for a relevant licence and a GIA has been published and the authority has included in its Statement of Gambling Principles that there will be a presumption to refuse applications for relevant licences, then it will be deemed lawful for the authority to refuse such application solely on the ground that it falls within the scope of the GIA.

That being said, the amendment does confirm that refusing an application will be unlawful where the applicant asserts in the application that the grant would be reasonably consistent with the licensing objectives or objectives set out in the GIA and provides evidence that the grant would be reasonably consistent with the objectives.

Full details of the tabled amendment can be found here.

The post UK Government proposals to undermine the ‘aim to permit’ of the Gambling Act 2005? appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

Playtech Enters Connecticut iGaming Market

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Playtech has expanded into Connecticut, marking its entry into the sixth regulated iGaming state, continuing the company’s strong upward trajectory in the US.

Having been granted an Online Gaming Service Provider licence by the Connecticut Department of Consumer Protection, expansion into the state further accelerates Playtech’s U.S. growth, strengthening multi‑state partnerships with licensed operators in the process.

After launching in Delaware late last year, this latest step reflects Playtech’s commitment to scaling in all regulated markets as demand continues to build across the US’ iGaming landscape.

With this launch, players in Connecticut will now have access to Playtech’s portfolio of high-quality award-winning iGaming content, including a combination of bespoke and exclusive titles that have deeply resonated with audiences in other regulated U.S. markets.

Jonathan Doubilet, General Manager, USA at Playtech, said: “We are thrilled to expand our presence into a sixth U.S. state. Connecticut is a well-established iGaming market with a vast player-base that we anticipate will engage strongly with our first-class offering. It’s a source of pride that our most valued partners continue to place trust in us to reach the high standards the U.S. iGaming market demands.”

The post Playtech Enters Connecticut iGaming Market appeared first on Americas iGaming & Sports Betting News.

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