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Compliance Updates

Jérôme Gallot is Appointed Mediator of ANJ

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Jérôme Gallot is appointed gaming mediator from December 2, 2024, by a decision of Isabelle Falque-Pierrotin, President of the National Gaming Authority. This appointment comes following his registration on the list of consumer mediators by the Consumer Mediation Evaluation and Control Commission.

Born in October 1959, Jérôme Gallot has been a member of the Court of Auditors since 1985. He has spent almost his entire career outside this jurisdiction. First from 1989 within the Ministry of Economy and Finance, where he was Director General of the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF) from 1997 to 2003. Then in large public institutions among the management bodies of the Caisse des Dépôts and at the head of some of its subsidiaries such as CDC Entreprise or the Strategic Investment Fund. In 2011, he joined the executive committee of Veolia Environnement, managing Veolia-Transdev. He then founded his own consulting firm, specializing in the fields of competition law and consumer law.

Between 2004 and 2021, he was a director of numerous listed and unlisted companies. Since 2024, he has been a director of a foundation.

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Games mediation

The aim of gambling mediation is to promote the amicable settlement of disputes that may arise between players and gaming or betting operators approved by the ANJ or holders of exclusive rights (Française des jeux and PMU).

Before contacting the mediator from the mediateurdesjeux website, people must first contact the operator in writing. Depending on the response obtained or in the absence of a response from the operator within 20 days, players can then contact the mediator. The parties may withdraw from the mediation process at any time. The mediator’s proposal has no binding effect, each party being free to accept or refuse the solution chosen by the mediator. Finally, participation in mediation does not exclude the possibility of an appeal before a court.

The main figures of mediation

1523 applications received in 2023.

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Sports betting represents the vast majority of mediation requests (91%)

752 applications declared inadmissible. The absence of a prior written complaint to the operators constitutes the main reason for inadmissibility (89%)

About a third of requests receive partial or full satisfaction.

The post Jérôme Gallot is Appointed Mediator of ANJ appeared first on European Gaming Industry News.

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Compliance Updates

UKGC: Three Arrested on Suspicion of Cheating Offences

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Three people were arrested in relation to allegations of match fixing on a boxing fight.

A 54-year-old woman, a 33-year-old man and a 23-year-old man were arrested in Birmingham as part of an investigation led by the Gambling Commission and supported by West Midlands Police.

The 54-year-old and the 33-year-old were arrested in Kings Norton, while the 23-year-old was arrested in Longbridge.

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All three are alleged to have committed the offences under section 42 of the Gambling Act 2005.

The investigation was launched following reports of suspicious betting activity linked to a boxing match held last year.

The post UKGC: Three Arrested on Suspicion of Cheating Offences appeared first on European Gaming Industry News.

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NSW: Minns Government Moves to Ban Gambling Advertising from Trains

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The Minns Government has moved to ban gambling advertising on public transport in NSW.

The prohibition applies to Transport owned and controlled assets, including internal and external advertising on trains, metro, buses, light rail, train stations and ferry terminals.

Transport operates one of the largest portfolios of advertising assets across Australia. This includes 798 advertising boards at Sydney train stations, 49 road facing digital billboards, adverts on up to 3711 urban buses, 76 trams and across the Tangara train fleet.

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The ban extends to all casino, lottery and online betting advertising.

The NSW Government will now work with multiple advertising contract holders to implement the required changes over the next 12 months.

Transport’s advertising suppliers must ensure that all advertising material complies with all applicable laws, accepted industry standards and codes of conduct established by the advertising industry for example, the Australian Association of National Advertisers (AANA) Advertiser Code of Ethics and AANA Code of Ethics Practice Note.

There are also additional rules that apply to Transport’s contract holders. These include a ban on political advertising on all assets, which applies equally to all political parties.

Where assets are not owned by Transport (e.g. bus stops, retail outlets or nearby private property), the NSW Government will work with the relevant entitles to see how their advertising can align with the gambling advertising ban.

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This is the latest in a suite of reforms introduced by the Minns Labor Government to reduce gambling harm. The reforms include:

• reducing the statewide gaming machine entitlement cap in June 2023

• banning political donations from clubs with electronic gaming machines on 1 July 2023

• reducing the cash input limit on new gaming machines from $5000 to $500 on 1 July 2023

• banning all external gambling signage in venues on 1 September 2023

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• banning the placement of any signage or advertising relating to gaming machines either on, or visible from an ATM or EFTPOS terminal with cash withdrawal facilities and introduced Responsible Gambling Officers for venues with more than 20 machine entitlements, on 1 July 2024

• requiring Automatic Teller Machines (ATMs) or EFTPOS terminals that allow cash withdrawals to be placed at least 5m from the entry to a gaming room and not be visible from any machine or entry to a gaming room, from 1 January 2025

• established an Independent Panel to conduct a trial of cashless gaming in pubs and clubs throughout 2024

• committing $100 million to harm minimisation – investing in research, treatment, services and reform.

Minister for Transport Jo Haylen said: “Gambling advertising has been a common sight on our public transport for a couple of years now, and I’m pleased our Government is taking action to remove it. Parents are rightly worried about the impact it has on their kids, so its not something that we think that needs to be on our transport network.

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“With over 3500 buses, close to 800 advertising assets at train stations, as well as advertising on light rail and trains, Transport’s advertising contracts are vast. Because of the scale it will take some time to implement this change, but we will be working closely with our contract partners over the next 12 months to get this done.”

Minister for Gaming and Racing David Harris said: “Removing gambling advertising from public transport is another demonstration of the Minns Labor Government’s commitment to reducing gambling harm in NSW.

“This move will reduce the public’s exposure to gambling advertising and builds on the suite of reforms the government has introduced over the past 20 months to reduce harmful impacts of gambling.”

The post NSW: Minns Government Moves to Ban Gambling Advertising from Trains appeared first on European Gaming Industry News.

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Compliance Updates

Soft2Bet Secures General Licence for Other Games in Spain

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Soft2Bet, a leading iGaming provider and operator, has acquired a General Licence for other games by the Directorate General for the Regulation of Gambling (DGOJ) in Spain. This licence authorises Soft2Bet to offer casino products in the Spanish market, reinforcing the company’s commitment to providing a safe, secure and fully compliant online gaming environment that meets the highest standards of responsible gaming.

This regulatory milestone allows Soft2Bet to expand its portfolio and deliver tailored casino gamification experiences to Spanish players. By focusing on localised content and innovative features, Soft2Bet continues to align with Spain’s evolving market landscape and player preferences.

Operating across multiple markets, Soft2Bet provides highly customisable solutions powered by its proprietary Motivational Engineering Gaming Application (MEGA). The company’s flexible approach combines off-the-shelf solutions with bespoke options, ensuring the right level of customisation to meet the diverse needs of its partners.

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Leveraging its extensive B2C experience, Soft2Bet has successfully developed and operated multiple brands, such as CampoBet, Betinia, Don.ro across various highly competitive markets. This has served as a strong proof of concept, delivering high-performance results, increased retention and strong acquisition rates.

David Yatom Hay, General Counsel of Soft2Bet, said: “Securing this licence in Spain marks a significant step in our ongoing expansion and reinforces our commitment to compliance and responsible gaming. Our rapid growth and dedication to industry standards enable us to provide exceptional gaming experiences tailored to the needs of Spanish players and market alike.”

The post Soft2Bet Secures General Licence for Other Games in Spain appeared first on European Gaming Industry News.

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