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Increase in Number of People Accessing the National Gambling Support Network

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GambleAware, the leading charity and strategic commissioner of gambling harms prevention and treatment services in Great Britain, has published the latest annual report for the National Gambling Support Network (NGSN), which shows an increase in the number of people treated for gambling harm through the network.

The new report shows that almost 11,000 people received support or treatment from the NGSN between 1 April 2023 and 31 March 2024. Of those, almost 7500 received structured treatment such as cognitive behavioural therapy (CBT), one-to-one support or residential care. This was a 12% increase in the number of people with gambling harm who received treatment from the previous year. This year, for the first time, the report also outlines the number of people who received early intervention for gambling harm, with 3291 people receiving early intervention and support to talk about their gambling, and 3048 people who received early intervention and then went on to receive treatment.

The NGSN is commissioned by GambleAware and provides free, confidential treatment and support services for gambling harm, working with the NHS and other third sector organisations. It offers a range of integrated, holistic treatment and interventions which are tailored to an individual’s specific needs. The network operates across in England, Scotland and Wales, and is available for anyone who is experiencing harm from gambling, including those affected by someone else’s gambling. The NGSN offers three tiers of treatment and support:

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Tier 2 – initial early intervention and support for people worried about their gambling, which may involve speaking to a trained professional from one of the NGSN’s regional or national services who will give initial support and if treatment is required talk people through their options.

Tier 3 – which could include forms of treatment such as one-to-one support, group treatment or cognitive behavioural therapy (CBT)

Tier 4 – the most specialised and intensive level of care within the NGSN, where a person stays at a residential treatment centre.

The report also shows the speed with which people received support from the NGSN, with 50% of people looking for treatment having their first appointment within six days of making contact with the NGSN and 75% within twelve days.

Outcomes from treatment were also overwhelmingly positive, with 95% of those who completed their treatment seeing an improvement. Among those who completed treatment, the rate of “problem gambling” fell from 87% to 10% between initial assessment and completion of treatment.

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The figures in the report also show the severe harms that gambling can have on all parts of people’s lives. Among people receiving treatment for their gambling, two thirds (66%) reported being in debt due to gambling, 24% had experienced a relationship loss and 11% had experienced a job loss because of their gambling.

As well as the increase in the number of people treated, the report also showed a trend where the proportion of clients seeking help from the NGSN due to another person’s gambling (known as affected others) has increased over time. The rate of affected others seeking support was higher for the year at 15% than the past five-year average of 13%.

Anna Hargrave, GambleAware Chief Commissioning and Strategy Officer, said: “In 2023, we launched new commissioning arrangements that expanded the NGSN’s scope to include prevention and early intervention, in addition to treatment. This means that our services are now working much more closely with local communities, reducing stigma and removing the barriers to accessing treatment.

“Not only have we reached more people, we have been able to identify and support people at a much earlier stage and that is part of the reason why we have seen an increase in people receiving treatment and support. Our new commissioning arrangements also included the addition of the Primary Care Gambling Service who work closely with our third sector providers enabling us to support more people across the NGSN.

“We look forward to the introduction of the statutory levy on gambling operators and the future gambling harms commissioning system, and we will continue to work in partnership with all those in the sector including the NHS.”

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Professor Dame Clare Gerada, Director of the National Primary Care Gambling Service, said: “We work closely with third-sector organisations and charities to care for patients and their affected others experiencing gambling-related harms. Working as part of the National Gambling Support Network (NGSN), we share our clinical expertise and skills in gambling-related harm to those network members and learn from each other. This allows us to enhance the care all of us can provide to patients and ensures those experiencing gambling harm receive the most appropriate care and support when needed.”

The post Increase in Number of People Accessing the National Gambling Support Network appeared first on European Gaming Industry News.

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Blueprint Gaming spreads its Christmas charm in King Kong Cash™: Even Bigger Bananas Power Play

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Blueprint Gaming’s iconic gorilla makes a special, festive return in the studio’s latest release, King Kong Cash™: Even Bigger Bananas Power Play, offering slot enthusiasts a plethora of bonus rounds to enjoy just in time for Christmas.

The 4,096 ways to win slot takes its place in the depths of a frozen jungle with the 6×4 grid playing host to a series of Kong’s fellow inhabitants and festive-themed bonus icons.

Landing a collect symbol on reels one or six will see all cash and jackpot symbols awarded that land simultaneously. Once the Cash Collect feature has been triggered, players then have the chance to benefit from four Kong upgrades; Dual Collect, Lock & Spin, Cash Boost and the coveted Golden Monkey, all optimising the chance for lavish wins through a series of cash-enriching features.

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As in its predecessor’s offering, all unlocked upgrades remain in the base game and during the title’s free spins feature. However, any non-collected banana, golden monkey or golden barrel symbols are added to the new banana pot at the top of the player ‘s screen which can trigger the Go Banana’s feature at random, presenting players with a choice of three Pick a Prize features.

The series’ renowned Free Spins round is accessed by landing between three and six Kong scatters, granting 10 free spins and the perfect Christmas treat of a direct payout of up to 500x.

For slot enthusiasts on the hunt for further gameplay, Blueprint’s festive release also features a brand-new Power Play game available at 5x the original bet, benefitting from only cash, cash pots, collects and bonus symbols active, increasing the chance of additional collects and bonus wins.

King Kong Cash™: Even Bigger Bananas Power Play marks Blueprint’s blockbuster Christmas and final release of 2024, showcasing its commitment to consistently enhancing its game families with fresh features for players to enjoy worldwide.

Jo Purvis, Director of Marketing, PR and Events, said: “We’re delighted to launch King Kong Cash™: Even Bigger Bananas Power Play and what better Blueprint character is there to lead our Christmas offering than the face of our beloved series that has gone from strength to strength over the last year.

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“The latest addition promises festive fun with an array of bonus features to enjoy including the iconic Kong Upgrades, the new Power Play feature, and with a maximum win of 10,000x the player’s bet also up for grabs, the perfect presents await our players this December!”

Click here for more on King Kong Cash™: Even Bigger Bananas Power Play

The post Blueprint Gaming spreads its Christmas charm in King Kong Cash™: Even Bigger Bananas Power Play appeared first on European Gaming Industry News.

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Navigating Blockchain’s Future in iGaming: Insights from Michał Ftouni, Head of Sales at Zondacrypto

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The European Gaming Congress 2024 concluded with resounding success, attracting nearly 200 participants who benefitted from premier learning and networking opportunities. In this exclusive interview, we are thrilled to host Michał Ftouni, Head of Sales at zondacrypto – our Selfie Mirror Sponsor – and a key voice on blockchain’s transformative impact in iGaming.

 

Given your extensive experience in fintech and payments, what key developments do you see as the most transformative for the iGaming industry when it comes to blockchain technology?

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I would say that making use of the inherent nature of the blockchain, meaning the transparency, immutability and security of it, is the most disruptive and transformative development for the iGaming industry. Players are able to confirm that the outcome of games is fair and make sure they are not being tampered with. Their payments are also safe, quick and cheap, something that is highly sought after by players. Of course, one has to mention also the effect DeFi and web3 has had on iGaming, by adding great features like staking and yield farming which brings a whole new dimension to user engagement. As for merchants, blockchain technology reduces operational costs by cutting out intermediaries, enabling instant settlements, lowering transaction fees. The biggest advantage in my opinion is the adherence to compliance and regulation since everything on the blockchain is transparent and traceable. Every transaction is securely recorded and easily auditable. Last but not least, we have to talk about chargebacks and fraud. These are the biggest pain for merchants when it comes to payments, and blockchain technology completely eliminates these risks.

 

During the panel discussion on ‘Chain Reaction: Securing and Disrupting iGaming with Blockchain Innovations,’ you shared some compelling insights on how blockchain is transforming the industry. Could you expand on the unique perspectives you brought to the panel and how your experience at zondacrypto has influenced your views on blockchain’s role in iGaming?

At zondacrypto, we see blockchain as so much more than just a tool for payments. We see it as a foundation for reshaping the entire gaming experience. It’s not just a buzzword but a foundational technology for addressing key challenges in iGaming, such as trust, security, and efficiency. My insights are rooted in real-world applications we’ve implemented at zondacrypto, particularly through our zondacrypto pay gateway. For example, our payment solution uses blockchain technology to streamline payments and cross-border transactions, reduce costs, and ensure transparency in the payment flow. All are critical elements for operators catering to a global audience.

Additionally, my experience has taught me that blockchain’s potential extends beyond payments for iGaming. A key role is in enhancing trust through permanent and unchangeable records and smart contracts that automate processes like custom wagering limits, automated payouts or unique bonus structures. This means that iGaming companies can improve efficiency and build strong trust among their clients. Throughout the years, I’ve seen firsthand how blockchain can elevate player engagement and operational integrity. This leads me to believe that Blockchain Innovations are a game-changer for the industry.

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Blockchain is often praised for its potential to enhance transparency and trust in various industries. What specific blockchain features do you believe are most beneficial for iGaming platforms, particularly in the areas of security and data management?

For iGaming platforms, the most valuable aspects of blockchain are decentralization, immutability, and its built-in cryptographic security. Decentralization eliminates the reliance on a single authority, which helps ensure that game outcomes are fair and tamper-proof. Immutability is crucial because it guarantees that once data, such as bets or transaction histories, is recorded, it can’t be altered—this builds a strong sense of trust with both players and operators. Lastly, the security provided by blockchain technology protects sensitive data like personal information and payment details, which significantly reduces the risk of breaches and fraud. These features make blockchain an ideal solution for addressing the unique challenges of the iGaming industry.

 

Since joining the cryptocurrency space in 2017, you’ve seen significant changes in the industry. How has the perception of blockchain evolved among iGaming stakeholders, and what misconceptions still persist?

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Back then, there was a lot of skepticism around blockchain, particularly in the iGaming sector. Blockchain was often seen as a niche concept, mostly associated with speculation and volatility. Over time, iGaming stakeholders have become more aware of its practical benefits, especially in areas like transparency, security, and faster payments. However, some misconceptions persist. One common one is that implementing blockchain is overly complex or requires a complete overhaul of existing systems, which isn’t true—there are many plug-and-play solutions now available. Another is the idea that blockchain automatically means anonymity and is therefore linked to illegal activities, overlooking the advancements in compliance, like KYC-enabled systems, that make it secure and regulatory-friendly for businesses.

 

zondacrypto offers a range of B2B services, including crypto payment processing and OTC services. Could you share some insights into how these services have impacted gaming platforms, and what trends you anticipate in the near future for crypto in iGaming?

Our B2B services, especially crypto payment processing, have made a significant difference for gaming platforms by speeding up transactions, lowering costs, and enabling operators to cater to players globally. For instance, quick settlements and reduced fees give operators a competitive edge, while OTC services are perfect for managing larger transactions, particularly for VIP players. Looking ahead, I expect stablecoins to gain more traction because they address concerns about crypto volatility while keeping the benefits of blockchain intact. Another big trend I see is the growing use of NFTs within games—not just as collectibles but as tools that enhance player engagement and create new revenue streams for operators.

 

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As zondacrypto expands its footprint across the EU, what challenges do you face in driving blockchain adoption, and how are you working to overcome them, particularly in the iGaming sector?

One of the biggest challenges we face is navigating the regulatory landscape, which varies significantly across EU countries. Some jurisdictions are very supportive of blockchain innovation, while others remain cautious or unclear about their policies. To address this, we actively engage with regulators, provide education, and advocate for clear, fair rules that balance innovation with compliance.

We must of course mention the upcoming implementation of the European Union’s Markets in Crypto-Assets (MiCA) regulation by December 2024 which marks a significant milestone for the crypto industry, as it will introduce a unified regulatory framework across all EU member states, providing much-needed clarity for businesses operating in the space. As zondacrypto was one of the first centralized exchanges to be fully MiCA-ready, it will allow us to streamline operations and scale more effectively across multiple markets.

Another challenge is convincing traditional gaming platforms to embrace blockchain. There’s often hesitation due to concerns about complexity or the resources needed for integration. To overcome this, we focus on demonstrating how blockchain simplifies operations, reduces costs, and enhances trust. Sharing real-world success stories and showing the long-term value of blockchain solutions have been effective strategies in driving adoption.

 

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Looking ahead, how do you envision blockchain continuing to disrupt and reshape the iGaming landscape over the next five years? Are there any upcoming innovations from zondacrypto that you’re particularly excited to share?

Over the next five years, I see blockchain becoming deeply embedded in the iGaming industry, not just for payments but across the entire gaming experience. We’ll likely see innovations like DAOs giving players a voice in decision-making, blockchain-based loyalty programs enhancing player retention, and NFTs creating new ways for players to own and trade in-game assets. These developments will make gaming more interactive and engaging while giving players more control.

We’re particularly excited about enhancing zondacrypto pay with a strong focus on MiCA compliance to align with the EU’s evolving regulatory framework. By integrating MiCA-compliant features, we aim to provide gaming operators with a secure, transparent, and fully regulated payment solution that meets the highest standards. This will not only ensure smooth, legally sound operations but also build trust with operators and players alike, solidifying blockchain’s role as a dependable foundation for iGaming transactions.

Michał Ftouni provided his valuable insights at the European Gaming Congress 2024 as a panelist at the discussion  “Chain Reaction: Securing and Disrupting iGaming with Blockchain Innovations”, and with his Keynote Presentation “Leveling up your payments with crypto”.

The post Navigating Blockchain’s Future in iGaming: Insights from Michał Ftouni, Head of Sales at Zondacrypto appeared first on European Gaming Industry News.

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Push Gaming embarks on a feature frenzy in Jaguar Drop

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B2B gaming supplier Push Gaming ventures deep into the jungle with its latest spin on cluster games releasing Jaguar Drop, a vibrant alternative in the Hold and Win genre with a unique play style.

Targeting UK market trends, Jaguar Drop rewards players who like to see features triggering frequently, delivering an experience that maintains excitement throughout their play sessions.

Leveraging the popularity and draw of cluster games’ ability for players to hop in and enjoy the gameplay right from the first spin, the title provides an engaging base game with a Tetris-style free drop feature.

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Wins can be found in the most unlikely of places with a Pay Anywhere feature, that carries awards into Free Drops to create even greater win potential.

The Second Chance mechanic keeps play on a knife edge too, offering a new opportunity to land coin symbols and enter the Free Drop round when all seems lost.

Heart, Boost and Collector symbols also play their part in keeping the anticipation high on an incredibly colourful grid, emboldening the lush jungle theme.

Sarah Cottam, Senior Game Producer, said:Jaguar Drop is one of the most exciting and interesting games I’ve worked on. The attention to detail in the art and animations are incredible and I have so much fun playing it.

“The Second Chance feature is a definite highlight – getting another opportunity to play the Free Drop when it doesn’t trigger originally – it offers a boost of energy to play for an extra chance to enjoy the bonus!

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“I’m exceptionally proud of this game. Everyone worked so hard on it and I just know it’s going to be a hit!”

The post Push Gaming embarks on a feature frenzy in Jaguar Drop appeared first on European Gaming Industry News.

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