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Increase in Number of People Accessing the National Gambling Support Network

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GambleAware, the leading charity and strategic commissioner of gambling harms prevention and treatment services in Great Britain, has published the latest annual report for the National Gambling Support Network (NGSN), which shows an increase in the number of people treated for gambling harm through the network.

The new report shows that almost 11,000 people received support or treatment from the NGSN between 1 April 2023 and 31 March 2024. Of those, almost 7500 received structured treatment such as cognitive behavioural therapy (CBT), one-to-one support or residential care. This was a 12% increase in the number of people with gambling harm who received treatment from the previous year. This year, for the first time, the report also outlines the number of people who received early intervention for gambling harm, with 3291 people receiving early intervention and support to talk about their gambling, and 3048 people who received early intervention and then went on to receive treatment.

The NGSN is commissioned by GambleAware and provides free, confidential treatment and support services for gambling harm, working with the NHS and other third sector organisations. It offers a range of integrated, holistic treatment and interventions which are tailored to an individual’s specific needs. The network operates across in England, Scotland and Wales, and is available for anyone who is experiencing harm from gambling, including those affected by someone else’s gambling. The NGSN offers three tiers of treatment and support:

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Tier 2 – initial early intervention and support for people worried about their gambling, which may involve speaking to a trained professional from one of the NGSN’s regional or national services who will give initial support and if treatment is required talk people through their options.

Tier 3 – which could include forms of treatment such as one-to-one support, group treatment or cognitive behavioural therapy (CBT)

Tier 4 – the most specialised and intensive level of care within the NGSN, where a person stays at a residential treatment centre.

The report also shows the speed with which people received support from the NGSN, with 50% of people looking for treatment having their first appointment within six days of making contact with the NGSN and 75% within twelve days.

Outcomes from treatment were also overwhelmingly positive, with 95% of those who completed their treatment seeing an improvement. Among those who completed treatment, the rate of “problem gambling” fell from 87% to 10% between initial assessment and completion of treatment.

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The figures in the report also show the severe harms that gambling can have on all parts of people’s lives. Among people receiving treatment for their gambling, two thirds (66%) reported being in debt due to gambling, 24% had experienced a relationship loss and 11% had experienced a job loss because of their gambling.

As well as the increase in the number of people treated, the report also showed a trend where the proportion of clients seeking help from the NGSN due to another person’s gambling (known as affected others) has increased over time. The rate of affected others seeking support was higher for the year at 15% than the past five-year average of 13%.

Anna Hargrave, GambleAware Chief Commissioning and Strategy Officer, said: “In 2023, we launched new commissioning arrangements that expanded the NGSN’s scope to include prevention and early intervention, in addition to treatment. This means that our services are now working much more closely with local communities, reducing stigma and removing the barriers to accessing treatment.

“Not only have we reached more people, we have been able to identify and support people at a much earlier stage and that is part of the reason why we have seen an increase in people receiving treatment and support. Our new commissioning arrangements also included the addition of the Primary Care Gambling Service who work closely with our third sector providers enabling us to support more people across the NGSN.

“We look forward to the introduction of the statutory levy on gambling operators and the future gambling harms commissioning system, and we will continue to work in partnership with all those in the sector including the NHS.”

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Professor Dame Clare Gerada, Director of the National Primary Care Gambling Service, said: “We work closely with third-sector organisations and charities to care for patients and their affected others experiencing gambling-related harms. Working as part of the National Gambling Support Network (NGSN), we share our clinical expertise and skills in gambling-related harm to those network members and learn from each other. This allows us to enhance the care all of us can provide to patients and ensures those experiencing gambling harm receive the most appropriate care and support when needed.”

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Soft2Bet to showcase turnkey and gamification solutions at ICE 2025 in Barcelona

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Soft2Bet will be showcasing its industry-leading iGaming turnkey solutions during meetings with partners, industry panels and new workshop sessions at ICE 2025 from 20-22 January in Barcelona at Stand 2C30.

Soft2Bet’s Senior Sales Manager Ben Scopbie-Trumper will present the group’s latest casino gamification features and mechanics during the workshop “Gamification: what’s next?”, on 21 January at 2PM at the Soft2Bet stand.

The workshop will provide an in-depth perspective into MEGA’s player engagement strategies and how they boost customer lifetime values, screentime and revenues, all the while providing sustainable business models and returns.

  • Soft2Bet’s turnkey solutions provide comprehensive online gaming and betting product portfolios to its B2B partners. The services are implemented to deliver full differentiation that increases LTVs through enhanced personalisation.
  • Available through off-the-shelf or bespoke packages that maintain operators’ flexibility, Soft2Bet’s data-driven insights optimise customer retention.
  • MEGA’s unique gamification options are delivered through a simple API-led integration process.
  • The ‘Gamification: what’s next?’ workshop is a unique opportunity to discover how the iGaming industry’s leading gamification solution raises performance levels at the same time as it drives sustainable profitability and major revenue increases for operators.

The past 12 months have seen Soft2Bet obtain licences in major markets such as Mexico, Ontario in Canada, Sweden, Greece and Romania. This regulatory and commercial expansion has been carried out in coordination with the launch of our brands in those countries and further extending our technology services to these territories to serve other partners. The group will be following all this up with swift expansions into new markets in 2025

The next 12 months will also see Soft2Bet focus on New Jersey, a key iGaming state in the US, and Spain, an important European market.

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Martin Collins, Chief Business Development Officer at Soft2Bet, commented: “At the start of 2024 we wanted to focus on commercial growth and regulatory expansion and I’m delighted to say that we have achieved  and in many cases surpassed those objectives. Our MEGA workshop will feature even more updates and insights into how gamification drives revenues for our partners. See you there!”

The post Soft2Bet to showcase turnkey and gamification solutions at ICE 2025 in Barcelona appeared first on European Gaming Industry News.

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Stand and deliver! Play’n GO heads to the highways with Midnight Gold

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Play’n GO unveils Midnight Gold, a spiritual successor to the 2023 blockbuster title Highway Legends. 

This thrilling 5×3 online slot offers 20 fixed paylines, stunning visuals, and an array of innovative features to keep players on the edge of their seats.

Narratively, players join a ragtag unit of daring rogues as they leave the daylight behind for a moonlit heist of epic proportions. Racing through shadowy highways and unforgiving terrains, their quest for gleaming treasures is fraught with challenges and perilous challenges…

With the Deliver Feature, Treasure Chests and Cash Bag symbols bring multipliers ranging from x2 up to an impressive x250. Free Spins provide players with a choice between Stacked Wilds, which span three positions, or Roaming Wilds, which hold over and move to random positions for even more potential wins.

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Building on its legacy of innovative gameplay, Midnight Gold introduces Mystery Instant Wins, where Scatters can randomly reveal multipliers of up to x20, adding excitement to every spin. The high stakes peak with Super Free Spins, triggered by landing a special gold Scatter symbol. Every spin in this mode guarantees a Wild Multiplier, enhancing the chance for legendary rewards.

The game’s dark tones and gleaming accents create a captivating contrast, immersing players in a sleek and sophisticated heist experience. Fans of Play’n GO’s adventure-packed slots such as the aforementioned Highway Legends and Undefeated Xerxes will feel right at home with Midnight Gold. Like Highway Legends, which charmed players with its thrilling heist narrative and fast-paced gameplay – Midnight Gold takes the action to new heights with its nocturnal setting and refined features.

Meanwhile, the bold ambition and reward potential of Undefeated Xerxes find a fitting counterpart in the high-octane historical drama of Midnight Gold. With its blend of engaging storytelling and innovative mechanics, this title continues Play’n GO’s tradition of delivering unforgettable gaming experiences.

Magnus Wallentin, Games Ambassador at Play’n GO, said: “Midnight Gold brings the period drama action to life, combining engaging features with striking visuals. From the Deliver Feature to the Guaranteed Multipliers in Super Free Spins, this game is all about rewarding gameplay and building on top of the foundations that make our historical slots so great.”

With its engaging mechanics and polished design: Midnight Gold is set to shine as another one of Play’n GO’s classic titles.

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Booming Games shine with new 64 Gold Coins Hold & Win

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New Year, new… game! As we welcome in 2025, we also welcome a brand new slot from Booming Games – the super 64 Gold Coins Hold & Win.

This shiny new arrival boasts all the hallmarks of a classic. A 5×5, 30-payline slot with the famous casino symbols you’ve grown to love – lemons, cherries, lucky 7s and more. But this Hold & Win comes with a tantalising twist.

While many Hold & Win games require six coins in the base game to trigger the feature, you can do it here with just five. That launches the Coin Blitz Hold and Win, where every coin resets the spin counter, increasing your chance of landing a Mini, Minor, Major or Grand Jackpot. And that biggest pot can give you up to 1,000x your stake.

That’s not the only way to win, of course. Discover a Coin Blitz symbol and the coin will spin, revealing either the Boost (randomly increasing coin values) or the Grid Expand – which turns the 5×5 into an 8×8.

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You can do the math from there. Your task is to fill that grid with 64 coins and unearth a wild win of 10,000x your original bet.

As with all of the provider’s titles, 64 Gold Coins Hold & Win has been certified for launch in core regulated markets including the UK, Sweden and all Malta jurisdictions.

Nemanja Živić, Director of Games at Booming Games, said: “Forget your resolutions, 64 Gold Coins Hold & Win is a New Year’s revelation! We love shiny new things and this ticks every single box. A classic casino feel with fresh, fun features – and the chance to win up to 10,000x your bet. Booming Games have delivered a sure-fire favourite to start the New Year in style.”

The post Booming Games shine with new 64 Gold Coins Hold & Win appeared first on European Gaming Industry News.

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