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Extendy. How much does it cost to operate an online casino?

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When thinking about launching their own online casino, many arbitrageurs consider a white label solution as the best option. With so many platforms on the market to choose from, it’s no wonder that many may feel deterred by all the work involved. Fully-fledged, high-level operations are offered only by a few white label casinos. What’s more, attempting to launch an online casino by one’s self essentially involves building a new business from scratch with all the risks and pitfalls that accompany it.

In this article, we will discuss all that goes into launching and operating an online casino based on one of our experience, the main departments and tasks involved, the number of employees needed at the start, and the costs involved in employing teams of iGaming professionals.

Payment Processing / PSP

Deals with player payment processing – from connecting payment methods to quickly resolving issues with deposits.

While part of the team monitors deposit drops, the other works ‘on the front line’ 24/7. This involves handling all player requests, and financial reconciliation. The Payment Processing department also ensures the necessary number of payment methods and their proper functioning: searching by GEO, signing, testing, integration, routing (switching payment methods), and communicating with payment account managers.

Included in the tasks of the Payment Processing team are helping to avoid signing unreliable payment methods, ensuring quick onboarding and annual payment method verification, quickly resolving deposit issues, and thus avoiding additional chargeback fees.

The department includes monitoring managers, inbound request handlers, business developers, lawyers, account managers, and technical specialists. To set up a PSP team would require at least 5 employees, with the cost of the team starting from €9000 depending on the location.

Payments, Risk & Fraud

Handles KYC, regulates payments, conducts checks when necessary, and identifies and combats fraud. While the team primarily uses automated solutions in their daily tasks, a significant part of the daily work is performed by employees.

Payment verification is carried out in several stages. Identifying fraud sometimes resembles detective work – one needs to study the overall behavior of different groups of players and look for patterns. Fraud is constantly evolving which also means employees in this department will be continuously analyzing, adjusting and tweaking processes to prevent fraudulent clients from returning, and to prevent various risks, including license complaints.  

 

The department’s work affects direct potential losses from fraud, which can be quite substantial. A few months back, thanks to the quick work of the Payment, Risk and Fraud’s team, we were able to promptly identify and prevent a potential case of abuse of funds which could have cost us several hundred thousands of dollars.

 

When setting up a Payment, Risk and Fraud team, you could expect small volumes of FTDs (First Time Deposits). This means you can start off with a team of 6 employees which would cost around €9000 a month. Training employees and finding employees who are well-experienced in identifying unusual fraudulent schemes can prove to be particularly difficult, so these aspects should be taken into consideration.

 

CRM

 

Responsible for tournaments and gamification, this department’s key functions are player retention and upselling. The functionality can vary depending on which CRM system is used: more advanced solutions allow you to set up more flexible chains of actions and bonuses, quickly connect new GEOs, introduce player missions, and much more. However, such systems require more experienced employees to launch and manage activities for different segments of players, including VIPs.

When setting up your online casino, you could be looking at recruiting three CRM managers for one brand, and, depending on the location and the managers’ experience, the cost could begin at around €8000. Once again, it is important to consider the few experienced specialists on the market which could mean the price could be even higher.  

Game Management

 

Responsible for negotiating with game providers and discussing promotions with game studios. The game management department also handles the placement of games on the casino site while taking the GEO into account. For instance, players in different countries will likely prefer different games. Localisation and dedicating proper prioritization to players will help increase casino revenue.

Specialists with a deep understanding of games and the markets might be hard to come by, and the cost of one manager when setting up a brand could start at around €2000 depending on the location.

 

Content

 

Responsible for player communication. This includes explaining tournament rules, drafting marketing material about upcoming tournaments and campaigns, drafting notifications, email newsletters, Gamble Addiction & Anti-Money Laundering policies, payout rules, various terms and conditions, and much more.

Discrepancies in the terms and conditions of ongoing tournaments can lead to thousands of support requests and even more serious consequences such as discrepancies in payout limits indications, followed by player complaints and license revocation.

When launching your content department, each language team can consist of 3 content writers who are native speakers of the language they are writing in, with each team costing around €5000 per month.

 

BI Analytics

 

One of the most important departments in an online casino, its main aim is to help the business make the right decisions. BI is critical for marketing, VIP management, CRM, antifraud, payments, and much more. The analytics team processes huge amounts of data from various sources, allowing other departments to monitor important metrics, evaluate efficiency, and optimize work.

Building an effective BI Analytics department can take up to a year and costs start from around €300,000 per year. The main expenses are the employees, software, and hardware. We should point out that investing more in the employees, or choosing rather to invest in the software aspect will have an effect on the level of automation but will not significantly impact the final cost. 

While “Ready-made solutions” usually provide access to an analytical solution, there still needs to be someone who will manage it. Therefore, an operational team with high expertise is needed. Its size can vary from 5 to 20 employees depending on the tasks and solutions used. On average, the cost of the team’s work, including software and hardware expenses will be around €25,000 euros per month. An analytics team can start out with three employees, and can cost about €14,000 euros per month.

 

Support

 

This is the first point of communication for players, and the quality of the department’s work directly affects player retention and loyalty. Properly written player communication scripts, case resolution algorithms, and team training help with this.

Support agents work 24/7 to help solve various problems encountered by players regarding fund deposits and withdrawals, player and payment verification, and account settings. Customer support agents also explain tournament rules, promotions and campaigns, as well as casino features such as bonuses, missions, etc.

An effective customer support team usually includes between 20 to 70 customer support agents, depending on the level of automation and the GEOs involved. As the number of GEOs grows, finding enough employees with the required language skills and suitable experience can be a challenge. When setting up a customer support team, you need to consider starting out with at least 6 people, and the cost of this team would be around €7000.

 

Call Center

 

Partially complements support functions in solving new player problems but also performs other important business tasks, such as reactivation. A properly set up call center could mean a return of up to 20% of players.

Another function of call centers is collecting feedback and passing it onto the product team. For example, optimizing bonuses could result in players receiving more attractive rewards and an increase in deposits for the casino.

A call center department can start off with two employees, and can cost around €3000 per month.

 

VIP Management

 

Working with VIP players is key in casino operations, ensuring retention of high-paying clients and revenue growth. VIP managers develop a VIP management strategy and set metrics to classify clients as VIPs, such as average bet size, frequency of play, or deposit amount.

The main principle in working with VIPs is to provide a highly personalized service through creating exclusive promotions and bonuses based on the VIP players’ preferences and actions on the site. Unique bonus calendars need to be developed for each product the client plays: casino, sports, live.

The VIP manager should have a good sense of the player, a desire to solve problems, and have a sense of empathy, as well as be able to upsell bonuses, games, and other offers to the client.

The department also handles objections, resolves complex cases, and legal issues together with lawyers and other departments such as Risk & Fraud.

When starting out, a VIP department can consist of two managers, and should cost around €6000.

Conclusion

 

When launching an online casino, you’ll be looking at a minimum of 30 professionals and a minimum monthly cost of €63,000. This amount is based on CIS countries and only includes the net salaries of department heads and employees, mainly at mid-level. When hiring on the international market or head-hunting the best industry professionals, you could be looking at double the cost per team, and possibly higher.

Extendy is a white label solution that offers turnkey operations without additional costs for partners. We look forward to discussing the possibilities of launching your online casino brand. Reach out to us by filling in an application on the website  if you want to discuss the possibility of cooperation and launching your casino brand with us.

 

The post Extendy. How much does it cost to operate an online casino? appeared first on European Gaming Industry News.

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BetBlocker partners with Linka pomoci pre problémy s hraním to strengthen gambling support across Slovakia

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A collaborative initiative involving the national gambling helpline Linka pomoci pre problémy s hraním and BetBlocker, the charity providing free, anonymous gambling blocking software, will extend its support to include the Slovak language.

The Slovakian population already exhibits a high level of engagement. BetBlocker has assisted numerous Slovakian users this year and is set to nearly double the number of users in Slovakia during the current year.

In recent years, Slovakia has experienced a notable increase in the demand for assistance related to gambling-related harm, as observed in numerous countries. In July 2025, the Slovak national self-exclusion registry (RVO) exceeded 20k signed-up users for the first time, and a report released by the Institute of Gambling Regulation in Slovakia (IPRHH) in August 2025 underscored rising worries that up to 300k Slovakians were using illegal gambling operators, with 13.1% of survey participants indicating they did this to bypass an RVO exclusion.

BetBlocker’s app-driven support effectively blocks both the legal and illegal gambling markets, assisting users in more firmly implementing their gambling restrictions.

Founder and Trustee for BetBlocker, Duncan Garvie, offered these comments: “We are really pleased to cooperate with Linka pomoci pre problémy s hraním to expand our support to Slovakia. Cooperating with local stakeholders to help expand awareness of the help that BetBlocker offers is the single most effective approach to reaching the audience that would benefit from BetBlocker. National support organisations have a understanding of their community and how to effectively communicate support messaging that BetBlocker’s small team could not hope to achieve independently.

BetBlocker is already experiencing rapidly growing uptake of support in Slovakia. This collaboration will supercharge that growth, ensuring that thousands of additional people, and their families and loved ones, have an additional option when it comes to finding help.

BetBlocker would like to offer our heartfelt thanks to Linka pomoci pre problémy s hraním for helping us become more effective communicators to people experiencing gambling harm in Slovakia.”

Erik Kovac, a psychologist of Slovak gambling hotline Linka pomoci pre problémy s hraním, added the following: “BetBlocker is one of the standard first-aid tools we recommend for people who call our helpline and want to limit their online gambling. It is a great project and we are grateful for this collaboration.”

The post BetBlocker partners with Linka pomoci pre problémy s hraním to strengthen gambling support across Slovakia appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Navigating South Africa’s 2026 iGaming Shakeup

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Following a landmark Supreme Court of Appeal (SCA) ruling and aggressive new directives from the National Gambling Board (NGB), the South African online gambling landscape has experienced its most dramatic shift in a decade. With local bookmakers now strictly barred from offering fixed-odds bets on casino games like roulette, a widespread regulatory “grey area” has been abruptly closed off. For thousands of South African players, this means their go-to platforms are rapidly changing, leaving a wave of confusion in their wake.

In response to this severe market disruption, SouthAfricanCasinos.co.za, the country’s leading independent casino review portal, has released a comprehensive 2026 guide. This resource is designed to help players navigate the transition, identify secure offshore platforms, and safely test new digital environments without financial risk.

The End of the Sportsbook “Grey Area”

The October 2025 SCA ruling clarified that, under provincial gambling acts, it is strictly unlawful for sports betting operators to offer casino-style games disguised as fixed-odds contingencies. The NGB has since doubled down in early 2026, issuing formal notices to Provincial Licensing Authorities to clamp down on the use of Remote Gambling Servers (RGS) for unauthorised casino games.

“The days of playing roulette or blackjack on your local sports betting app are coming to a hard stop,” a spokesperson for SouthAfricanCasinos.co.za stated. “Regulators are actively cleaning house. While this ensures operators stick to their licensed verticals, it forces casino enthusiasts to seek out dedicated, internationally licensed platforms that cater securely to the South African market. Our priority right now is ensuring players don’t end up on rogue, unregulated sites out of desperation.”

Testing Unfamiliar Platforms with a No Deposit Bonus

Because players are now migrating to completely unfamiliar platforms, SouthAfricanCasinos.co.za is advising consumers to heavily utilise operator promotions to thoroughly vet a site’s software, user interface, and overall reliability before committing a single Rand of their own funds.

The single most effective tool for navigating this transition safely is the no deposit bonus. By claiming this specific promotion, players are credited with bonus funds simply for registering and verifying a new account. This acts as a risk-free sandbox environment. It allows South Africans to fully experience the mechanics of a new casino, test the responsiveness of the platform on their mobile devices, and verify that the site seamlessly handles Rand transactions. It also provides an opportunity to interact with the customer support team to gauge their helpfulness before making a financial commitment.

Maximising Value and Exploring Game Libraries with Free Spins

While live table games were the primary target of the recent legal disputes, digital real moeny slot games remain a massive draw for the South African audience. To safely explore the thousands of slot variations available on dedicated casino platforms, SouthAfricanCasinos.co.za highlights the strategic use of free spins.

These promotional spins allow players to test out the latest titles from top-tier global software providers without dipping into their bankroll. It provides a highly effective, risk-free method to understand a specific game’s volatility, explore its bonus round mechanics, and observe its payout frequency.

Understanding Bonus Terms and Wagering Requirements

While promotional offers provide excellent testing grounds, SouthAfricanCasinos.co.za urges players to understand the mechanics behind them. A no deposit bonus or a package of free spins is rarely just “free money”; they are subject to specific terms and conditions designed to protect the casino.

The most critical factor to look for is the wagering requirement (or playthrough requirement), which dictates how many times a player must bet the bonus amount before they can withdraw any associated winnings. SouthAfricanCasinos.co.za actively screens and highlights platforms that offer transparent, realistic wagering requirements and fair maximum cash-out limits, ensuring players have a genuine chance of converting their promotional play into real-world funds.

The Importance of Localised Payment Gateways

As players move away from local bookmakers, finding international casinos that accommodate the South African banking system is paramount. Many offshore sites lack the infrastructure to process local currency seamlessly, leading to high conversion fees and delayed payouts.

SouthAfricanCasinos.co.za specifically targets and recommends platforms that not only accept the South African Rand but also integrate trusted local payment gateways. This includes support for SID Instant EFT, traditional bank transfers via major SA banks (like FNB, Standard Bank, and Capitec), and popular e-wallets. Ensuring these systems are in place guarantees that players can deposit and withdraw their funds securely, rapidly, and without hidden conversion costs.

About SouthAfricanCasinos.co.za (SAC)

As the premier destination for local online gamblers, SouthAfricanCasinos.co.za (SAC) provides an indispensable service by rigorously testing and ranking best online casinos south africa tailored specifically for the South African market. SAC offers players in-depth, unbiased reviews, exclusive promotional codes, and comprehensive guides on safe gambling practices.

Every platform recommended by SAC undergoes a strict vetting process to ensure it supports Rands, offers localised payment methods, and provides robust security measures. By partnering directly with top-tier operators, SAC secures exclusive deals that give local players the highest possible value when joining a new site.

A Commitment to Player Security in 2026

As the NGB continues to enforce strict compliance across the country, the separation between sports betting and casino gaming will only grow wider. SouthAfricanCasinos.co.za remains committed to continuously auditing the market, updating its recommended lists daily to reflect the safest, most lucrative, and most transparent platforms available to local players during this period of industry upheaval.

For more information on the shifting regulatory landscape, or to access the latest vetted platforms offering high-value promotional deals, visit SouthAfricanCasinos.co.za.

The post Navigating South Africa’s 2026 iGaming Shakeup appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Yaspa and Paysecure Launch Advanced Payments Intelligence for Payment Providers

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Paysecure, a top global payment orchestration platform, and Yaspa, a prominent fintech focused on payments and identity solutions, have announced a strategic partnership today to introduce genuine intelligence to the payments market.

Utilizing Paysecure’s AI-driven routing and comprehensive transaction analysis alongside Yaspa’s Smart Payments, operators can minimize fraud and enhance the payment experience for users through a single platform, helping to maintain and expand their customer base.

Yaspa’s Intelligent Payments represents the peak of payment processing innovation, combining immediate bank-to-bank transfers with real-time data insights. Utilizing open banking infrastructure, the solution enables companies to execute Pay by Bank transactions that settle immediately while also extracting profound insights from the user’s financial habits. Unlike conventional payment gateways that merely facilitate money transfer, Yaspa’s platform transforms each transaction into an opportunity for identity verification, assessment of financial health, and risk evaluation. By connecting real-time bank information with AI-driven analytics, the platform delivers an all-encompassing perspective on a customer’s financial status and legitimacy at the precise moment a transaction occurs.

Paysecure is an advanced payment orchestration platform that allows businesses to enhance each phase of the payment process using AI-driven smart routing, real-time insights, and worldwide connectivity. Its sophisticated data and intelligence features examine payment trends and performance, delivering actionable insights that assist merchants in customizing the payment experience, enhancing customer retention, and optimizing revenue opportunities.

This collaboration will utilize the shared data and insights from both solutions to provide more intelligent and efficient payment experiences. By becoming part of Paysecure’s ecosystem, Yaspa’s open banking and PSP solutions can be activated via a single integration, providing merchants with access to account-to-account payments and a worldwide marketplace of providers. Collectively, the solutions utilize AI-generated insights regarding spending trends, currency, offers, fraud, and performance, allowing merchants to protect the experience and optimize the potential of each transaction.

Yaspa’s Chief Revenue Officer, Justin Fraser, said: “This integration and partnership with Paysecure is a genuinely game-changing moment in the payments industry. Never before have operators had this level of intelligence and data from a third party payments solution at their fingertips. We look forward to working closely with the Paysecure team.”

Mike Peplow, Chief Operating Officer at Paysecure, said: “The intelligence data we collect drives our AI analysis enabling real time decisions on routing, payment method and fraud management. Working with Yaspa not only provides a best in class open banking, but delivers access to account information that further enhances our ability to optimise payment selection, actively lower transaction risk and personalise the end customer experience. The partnership with Yaspa unites two data driven platforms to proactively support merchants transform their customer journey, offer more payment choice and better manage the transaction workflow.”

Paysecure was recently honored as the best newcomer at the Card and Payment Awards 2026. This came after the recent declaration of Paysecure’s fivefold rise in the number of merchants utilizing its technology. Its orchestration platform currently links merchants to more than 500 PSPs/acquirers and various alternative payment methods globally.

Yaspa was recently recognized by Sifted as the fourth fastest-growing start-up in the UK and Ireland. In the past year, it won the Real-Time Payments Innovation award at the 2025 Payments Awards and was included in CB Insights’ Top 100 Fintechs, a worldwide list that highlights the most innovative and promising companies influencing the future of financial services.

The post Yaspa and Paysecure Launch Advanced Payments Intelligence for Payment Providers appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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