Compliance Updates
Kansspelautoriteit to Improve Dutch Gaming Halls’ Duty of Care
Kansspelautoriteit, the Dutch gaming authority, has stated that it will utilise investigative findings to improve the duty of care at gaming halls across the Netherlands.
Throughout December 2023 and January 2024, KSA inspectors visited 20 gaming facilities across the country to investigate how duty of care was being implemented.
Sharing its findings, the gaming authority noted that the majority of gaming halls paid attention to duty of care, but added that its implementation could be improved upon in certain areas.
The KSA stated that gaming halls have taken steps to meet the duty of care requirements in the KOA Act, including preventing and limiting gambling addiction as much as possible, but the “practice is not always sufficiently in line with the expressed good intentions and what is included in the policy”.
“It is striking that the personal circumstances and playing behaviour of regular players are (more or less) known. But there is sometimes a lack of actually addressing players, registering signals and interventions and intervening in the arcades examined,” said the authority.
Long playing times were regarded by all gaming halls as a “worrying signal”, but monitoring methods were not always elaborated and not a single venue investigated applied a maximum playing time, which the KSA stated was “particularly important at arcades that are open 24 hours, because there is no natural “stopping moment” for players”.
The KSA revealed that playing on multiple machines and reserving slot machines was allowed at all gaming halls visited, which while not prohibited, can be a factor in excessive gaming behaviour.
Other excessive gaming behaviour – visiting for a long time and/or with great regularity and a high number of debit card transactions per visit – was not sufficiently monitored by several venues.
Letters were sent by the KSA to the gaming halls following inspections, citing specific improvement points for each location.
The authority concluded: “Guidance will follow later this year for all permit holders, containing an elaboration of the points identified and more specific attention to the duty of care of arcades. The KSA will then monitor compliance with this more strictly.”
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Industry-leading provider secures license to provide slots and live content in Denmark
Award-winning casino content provider Stakelogic has obtained a license from the Danish Gambling Authority, Spillemyndigheden, to provide its gaming content in Denmark.
The license will allow Stakelogic to bring its premium portfolio of online casino slots and live dealer content to the Danish market, including recent releases like Fire and Gold Cluster Breaker, Super Wheel Game Show, Trident of Legends, and The Watcher.
Stakelogic is able to partner up with leading Danish operators, establishing itself as a must-have provider in the country. The move further highlights Stakelogic’s commitment to strengthening its position in the European market and exploring new and exciting regulated markets.
The license also further cements the company’s presence in the Scandinavian markets, having secured a license from the Swedish authority, Spelinspektionen, in 2023 and establishing itself as a popular provider among Swedish players.
Denmark is one of Europe’s fastest-growing markets, with a strong focus on customer care and responsible gambling. Stakelogic is proud to have met all the requirements needed to obtain the license, highlighting its commitment to providing players with the best and safest gaming experiences.
Stephan van den Oetelaar, CEO at Stakelogic, said: “Denmark is one of the fastest growing markets in Europe, and we are proud to have achieved a license to the newly regulated market.
We are grateful to Spillemyndigheden for their support in us and we are excited to take our next steps into the market.”
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Charles Counsell OBE has been appointed as Interim Chair of the UK Gambling Commission (UKGC) for a nine month term which will commence on 1 February 2025.
Charles was Chief Executive Officer of The Pensions Regulator from April 2019 to March 2023. Prior to this he was CEO of the Money Advice Service, and Executive Director of Automatic Enrolment at The Pensions Regulator.
As CEO of The Pensions Regulator, Charles developed the new corporate strategy to put the pension saver at the heart of the Regulator. He delivered their first Equality, Diversity and Inclusion Strategy and Climate Change strategies – both focused on driving change in the regulator and across the Pensions Sector.
Throughout his career, his roles have focused on setting up and delivering large change programmes requiring significant stakeholder relationship engagement: initially in the private sector and latterly in senior public sector appointments.
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SYNOT Games has obtained a B2B online slot games supplier license in Denmark, authorising the company to supply its gaming content within Denmark’s regulated market. This B2B license, issued by the Danish Gambling Authority (Spillemyndigheden), becomes effective on January 1, 2025, aligning with new regulatory requirements mandating that all game suppliers hold such a license from that date forward.
This development enables SYNOT Games to offer its portfolio of slot games to Danish operators, reinforcing its commitment to compliance and responsible gaming practices.
“Obtaining the B2B license from the Danish Gambling Authority marks a significant milestone for us in the Danish market. This license not only aligns with new regulatory requirements but also reinforces our commitment to adhering to the highest industry standards. We are thrilled to continue offering Danish players the immersive gaming experience our portfolio provides,” said Martina Krajčí, CCO of SYNOT Games.
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