Compliance Updates
Kansspelautoriteit to Improve Dutch Gaming Halls’ Duty of Care
Kansspelautoriteit, the Dutch gaming authority, has stated that it will utilise investigative findings to improve the duty of care at gaming halls across the Netherlands.
Throughout December 2023 and January 2024, KSA inspectors visited 20 gaming facilities across the country to investigate how duty of care was being implemented.
Sharing its findings, the gaming authority noted that the majority of gaming halls paid attention to duty of care, but added that its implementation could be improved upon in certain areas.
The KSA stated that gaming halls have taken steps to meet the duty of care requirements in the KOA Act, including preventing and limiting gambling addiction as much as possible, but the “practice is not always sufficiently in line with the expressed good intentions and what is included in the policy”.
“It is striking that the personal circumstances and playing behaviour of regular players are (more or less) known. But there is sometimes a lack of actually addressing players, registering signals and interventions and intervening in the arcades examined,” said the authority.
Long playing times were regarded by all gaming halls as a “worrying signal”, but monitoring methods were not always elaborated and not a single venue investigated applied a maximum playing time, which the KSA stated was “particularly important at arcades that are open 24 hours, because there is no natural “stopping moment” for players”.
The KSA revealed that playing on multiple machines and reserving slot machines was allowed at all gaming halls visited, which while not prohibited, can be a factor in excessive gaming behaviour.
Other excessive gaming behaviour – visiting for a long time and/or with great regularity and a high number of debit card transactions per visit – was not sufficiently monitored by several venues.
Letters were sent by the KSA to the gaming halls following inspections, citing specific improvement points for each location.
The authority concluded: “Guidance will follow later this year for all permit holders, containing an elaboration of the points identified and more specific attention to the duty of care of arcades. The KSA will then monitor compliance with this more strictly.”
The post Kansspelautoriteit to Improve Dutch Gaming Halls’ Duty of Care appeared first on European Gaming Industry News.
The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block more illegal online gambling sites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.
The latest sites blocked include Casiny, CoinPoker, Crown Play, Fafabet9, SlotFred, Smart 93 and Vigor Spin.
Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 1251 illegal gambling and affiliate websites have been blocked. Around 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal online gambling rules in 2017.
The post ACMA Blocks More llegal Online Gambling Websites appeared first on European Gaming Industry News.
Norway’s state-run gambling model could soon face a major change. With the next general election scheduled for September 8, the Progress Party is renewing calls to end the national gambling monopoly.
Speaking at a May conference hosted by the Norwegian Online Gaming Association (Norsk Bransjeforening for Onlinespill), MP Silje Hjemdal reiterated her party’s long-standing position that Norway must move towards a liberalised market. The call echoes the Progress Party’s 2021 election manifesto and gains momentum as similar reforms unfold in neighbouring Finland.
Hjemdal, a member of the Storting’s family and culture committee, highlighted successful remote gambling frameworks in Denmark, Sweden, and Finland. While she stopped short of endorsing a specific model, she expressed admiration for Denmark’s regulatory setup.
“I haven’t landed on a concrete model, but what’s happening in Denmark is very exciting. I’d gladly take a study trip there to learn more,” she said.
She also pointed to the broader risks of maintaining the monopoly, noting that large sums of money continue to flow out of the country through unlicensed platforms.
“We are one of the very few countries left using this model. There’s a clear need for better regulation—under the current system, Norwegian sports and culture lose out as money is spent offshore,” Hjemdal added.
The Progress Party isn’t alone in pushing for change. The Conservative Party also supports opening Norway’s gambling market and included the proposal in its latest manifesto, released in September 2023.
Carl Stenstrøm, Secretary-General of the Norwegian Online Gaming Association, believes the upcoming election could prove decisive. In a previous interview, he described the current level of cross-party support as the strongest yet for ending the monopoly, with liberalisation potentially arriving by 2028.
The post Norway Progress Party Renew Calls to End Gambling Monopoly appeared first on European Gaming Industry News.
Compliance Updates
MGCB Showcases National Leadership on Illegal Gaming Enforcement at 2025 NAGRA Conference
Michigan Gaming Control Board (MGCB) Criminal Investigations Section Manager John Lessnau recently represented the agency at the 2025 North American Gaming Regulators Association (NAGRA) Annual Training and Education Conference, held June 2-5 in Nashville, Tennessee.
Lessnau presented a featured session titled “Case Study: Tackling the Illegal/Offshore Gaming Market” and facilitated a discussion on how Michigan is setting the standard nationwide in combatting illegal and unregulated gaming operations. His presentation outlined Michigan’s strategic enforcement model and collaborative approach to removing illegal gambling from the state and deterring bad actors from targeting Michigan consumers.
“Michigan is at the forefront of the national conversation on illegal gambling, and we were proud to share how our efforts are making a real impact. We’re leveraging every tool available—from anonymous tip lines and interagency partnerships to direct enforcement and public awareness—to crack down on illegal gaming operations that threaten consumer protection and undermine legal businesses,” MGCB Criminal Investigations Section Manager John Lessnau said.
To date, the MGCB has issued nearly 100 cease-and-desist letters to unauthorized gambling operators—including high-profile offshore websites—and continues to pursue new cases with more enforcement actions expected in the months ahead. These efforts underscore the agency’s commitment to upholding integrity in Michigan’s legal, regulated gaming market.
The MGCB’s aggressive stance on illegal and offshore gambling has drawn national recognition and strengthened its partnerships with regulatory peers across the US.
As part of the NAGRA conference, MGCB Executive Director Henry Williams was honored with the 2025 Excellence in Gaming – Individual Award, recognizing his leadership in expanding responsible gaming outreach and fortifying criminal enforcement efforts. The award reflects the continued success of the MGCB under Williams’ direction and the agency’s role as a model for effective, transparent regulation.
The post MGCB Showcases National Leadership on Illegal Gaming Enforcement at 2025 NAGRA Conference appeared first on Gaming and Gambling Industry in the Americas.
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