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Building Trust and Security in Online Casinos: A Guide for the Future

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Online casinos have burgeoned into an impressive multi-billion-dollar industry since their inception in the 1990s. A report from Research & Market in 2023 asserts the online gambling market’s substantial growth, with estimates reaching $88.65 billion by the end of the year. But such meteoric success is not without its challenges.

With great success comes greater responsibility, especially concerning the security of online casinos. The vast financial appeal of the sector has attracted not just legitimate enterprises but also malicious actors seeking opportunities for illicit gains. Ensuring the long-term success and reliability of online casino platforms requires a sophisticated approach, balancing regulatory compliance, cybersecurity, and the crucial element of player trust.

The Current iGaming Landscape

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The pandemic’s onset catalyzed a transformative period for the gambling industry. As global lockdowns confined people indoors, digital entertainment experienced a surge in demand, propelling the iGaming sector into the spotlight. The sector has significantly evolved from its nascent days, now being hailed as a financial titan.

Technological innovation, from improved graphics to AI-driven game tools, has elevated online casinos to new heights. However, the allure of this financial prosperity has its downsides. Cyberattacks have seen a 1,000% annual increase, with each data breach’s average cost surmounting $4 million.

Critical Measures to Uphold Cybersecurity and Player Trust

Online casinos, like other digital enterprises, hold a trove of sensitive player data. This wealth of information, although essential for operational purposes, also paints a giant target for cybercriminals. Even behemoths of the industry, like MGM Resorts International and Stake.com, are not impervious to threats.

Given this backdrop, here are the top 10 best practices for securing online casinos:

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  1. SSL Encryption: A digital fortress for online casinos, it ensures that the data exchanged remains safe from hackers, safeguarding player information during transmission.
  2. Secure Payment Gateways: Collaborate with reliable payment processors to shield monetary transactions from potential fraud.
  3. Fraud Detection Systems: Deploy advanced systems to spot and prevent fraudulent activities, thereby maintaining the platform’s integrity.
  4. Player Verification & KYC: Implement rigorous identity checks and two-factor authentication to prevent identity theft and ensure compliance with regulations.
  5. Random Number Generators (RNGs): Use RNGs to ensure game fairness, enhancing transparency and boosting player trust.
  6. Promote Responsible Gambling: Equip players with tools to establish limits, ensuring a balanced gaming environment and mitigating addiction risks.
  7. Adherence to Legal Regulations: Secure licenses from recognized regulatory bodies to signify commitment to privacy protection and industry standards.
  8. Routine Security Audits: Engage third-party firms to identify system vulnerabilities and adjust to ever-evolving threats.
  9. Staff Education: Equip staff with knowledge on best practices to maintain the gaming environment’s integrity.
  10. Foster Trust through Reputable Game Providers: Collaborate with acclaimed iGaming content providers like BGaming to offer transparent games, rewards, and maintain player loyalty.

The Road Ahead

The increasing significance of the iGaming sector necessitates stringent cybersecurity measures. By implementing best practices such as SSL encryption, secure payment methods, partnering with trusted gaming providers like BGaming, and fostering transparent relationships with players, online casinos can navigate the challenges of the digital age.

Consistency in cybersecurity and trust will be paramount for the industry’s future. By embracing these guidelines, online casinos can ensure a safe, enjoyable gaming experience, and chart a course for continued growth in the dynamic world of online gambling.

Enhance your online casino’s security today by following these important 10 tips.

 

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SOFTSWISS Game Aggregator: Largest Content Hub Certified in Brazil

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The SOFTSWISS Game Aggregator, the largest content hub in the iGaming industry, has secured Brazilian certification, becoming one of the first in the market to achieve this milestone.

Regulatory rules for iGaming come into effect in Brazil on 1 January 2025. According to them, platforms, aggregators, sportsbooks, and providers must undergo certification. Companies aiming to provide their services in Brazil in 2025 and beyond have been preparing for this transition throughout the year.

The SOFTSWISS team announces that its Game Aggregator is the first to fully comply with regulations, completing all necessary preparations and receiving the certificate to ensure smooth and efficient operations for its clients.

SOFTSWISS has also obtained certification for integration with the world’s largest game providers – Pragmatic Play, Evolution, and Playtech. These providers offer a diverse range of games tailored to suit the preferences of Brazilian players, from immersive live dealer experiences to engaging slots and table games, ensuring entertainment for every type of player.

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According to recent Kantar research conducted in November 2024, the overall satisfaction index for the SOFTSWISS Game Aggregator is 8.1 out of 10. Remarkably, half of the respondents rated the product a 10 or 9. Customer support service satisfaction scored even higher, at 8.4 out of 10

The Game Aggregator also boasts a key advantage: consistent 99.999% uptime, which is crucial for the iGaming business.

Ivan Montik, Founder of SOFTSWISS, notes: “According to our information, the SOFTSWISS Game Aggregator is the first aggregator fully prepared, both technically and legally, to work in Brazil when the new regulations take effect. This is a significant achievement that the team has worked on diligently and systematically. Our work doesn’t stop here – we are actively adding new providers to help our clients expand their presence in this promising Brazilian market, which is no longer ‘the sleeping giant’. It has awakened, and SOFTSWISS is at the forefront of this exciting transformation.”

To support this high level of performance, earlier this year SOFTSWISS appointed Rubens Barrichello, the Brazilian Formula 1 legend, as a Non-Executive Director, demonstrating its strong commitment to the local market. To ensure efficient operations and promptly address ongoing matters, SOFTSWISS also has a dedicated team of local business development managers in Brazil.

SOFTSWISS team will be available to discuss partnership in Brazil and other markets at the first major  iGaming event of 2025 – ICE Barcelona, taking place on 20–22 January, at stand 2G42.

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About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 23,500 casino games, the Affilka Affiliate Platform, the Sportsbook software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post SOFTSWISS Game Aggregator: Largest Content Hub Certified in Brazil appeared first on European Gaming Industry News.

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Digitain has promoted Group Chief Strategy Officer to CEO of Relum

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Digitain, the leading provider of sportsbook and casino platform solutions, announced today that Edmond Ghulyan, the Group Chief Strategy Officer, has been promoted to CEO of Relum, the casino engine solution provider that is part of the Digitain Group of Companies.

Edmond has held several key leadership positions within the Digitain Group over the past seven years, including Chief of Centrivo Products and Group Chief Strategy Officer. He brings extensive experience in the iGaming industry, along with expertise in digital strategy, product innovation, operations, and market-product fit strategies. His comprehensive understanding of both B2B and B2C iGaming supply chains will be invaluable in further scaling Relum’s product offerings, including casino aggregation services and market expansion.

Digitain’s Group Founder, Mr. Vardges Vardanyan, commented on the promotion: “I am delighted to have Edmond lead the Relum team. With his extensive experience in product and commercial development at Digitain over the years, Edmond will support and facilitate comprehensive solutions as Relum expands its services to B2C partner operators in high-growth markets.”

Edmond Ghulyan, CEO of Relum, expressed his enthusiasm for the new role: “I am truly excited to have played my part of Digitain’s growth journey, and now Relum, a company that has consistently expanded its business solutions within the global regulated iGaming supply chain. The company’s customer-centric approach and commitment to its people in delivering complex solutions for today’s multi-jurisdictional regulated operators have always impressed me. I eagerly look forward to scaling the Relum business with new and existing partners and leading the product and sales team in the coming months.”

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ZITRO CELEBRATES THE LAUNCH OF ITS FIRST WAP IN ARGENTINA AT THE HIPÓDROMO DE PALERMO

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Zitro, a leading global gaming company, has announced the successful launch of its first Wide Area Progressive (WAP) in Argentina, with over 45 slot cabinets initially installed in five gaming halls located at the Hipódromo de Palermo. The product selected for this project is the successful game “Mighty Hammer Ultimate” on Zitro’s premium cabinet, “Altius Glare.”

This system represents the first WAP in South America. A shared jackpot called “Mega Pozo Mighty Hammer” starts at 50 million Pesos and grows progressively, making it the largest accumulated prize in the region. The official inauguration was held on December 19th during the exclusive “Noche de Palermo” event, including a live performance by the renowned Argentinian band Los Totora.

Company Directors commented: “We are very pleased to introduce Argentina’s first WAP at the Hipódromo de Palermo. This project – for which we partnered with Zitro – reiterates Casino Club’s commitment to innovation, always under the premise of offering our customers an entertainment experience that exceeds all their expectations.”

For her part, Alejandra Burato, Regional Director of Zitro for LatAm, commented: “The launch of our first WAP in Argentina is a very important milestone for Zitro, as it confirms our company as a supplier of machines for WAPs. Attending the inauguration event and seeing firsthand how our products connect with players has been a pleasure, providing a unique and different entertainment experience in the region. Additionally, I want to highlight the excellent marketing surrounding the launch, contributing to its success. Finally, I would like to thank Casino Club for their trust and collaboration, which has allowed us to present this innovative proposal in such a renowned and emblematic place as the Hipódromo de Palermo.”

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