Compliance Updates
UKGC Director Says Global Collaboration Vital for Regulators to Combat Illegal Gambling
In a speech delivered at the Global Gaming Expo on October 10, Tim Miller, the executive director of the UK Gambling Commission, highlighted the crucial need for international cooperation among gambling regulators and said the UKGC is finalising several Memoranda of Understanding with US regulators to advance these efforts.
Miller emphasised that such collaboration on a global scale would bolster their collective impact and create a safer environment for customers by eliminating illegal gambling. The focus on customer protection was a significant driving force behind the UK’s Gambling Act review white paper, which was released in April this year.
Miller stated: “The collective voice of gambling regulators across the globe pressuring big tech companies, banks, and even some other jurisdictions to address the role they play in facilitating illegal gambling will be much harder to ignore.”
He emphasised that working together to make gambling safer, fairer and free from criminal involvement was a central objective of the UK government’s Gambling Act Review white paper. Following the release of the white paper, Miller noted that the Gambling Commission would have limited scope to consider policies not included in the white paper in the coming years.
The white paper presented over 60 recommendations for the industry, and the first round of consultations, which began in July, is set to close on October 18. These consultations revolve around topics such as financial risk and vulnerability, online game design, consumer choice in direct marketing and enhancing age verification in land-based premises.
Miller stressed that regulations significantly vary by jurisdiction, making it possible for an operator to be legal in one market while being illegal in another. The more gambling regulators understand each other’s rules, standards and markets, the more they can share information and best practices to increase their effectiveness.
This collaboration, Miller noted, would make it harder for uncooperative operators to circumvent regulations and would make it more likely they face difficult questions in their home jurisdiction if they act poorly elsewhere.
Miller also remarked on the success the Gambling Commission has had in the last year through collaborations with industry tools and services to combat illegal gambling. This cooperation resulted in a substantial reduction in traffic to the largest illegal sites targeting the British market. Miller emphasised the importance of such joint efforts with payment providers, internet search providers and product and games developers.
The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.
VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.
“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.
“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”
In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.
Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.
“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”
The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.
This remedial action was taken into consideration in determining the amount of the fine.
The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.
Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.
“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.
For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.
The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.
The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).
An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.
Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.
The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.
Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.
ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.
The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.
The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.
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