Connect with us

Australia

Tabcorp Fined $1M for Not Complying with VGCCC Directions

Published

on

tabcorp-fined-$1m-for-not-complying-with-vgccc-directions
Reading Time: 2 minutes

 

The Victorian Gambling and Casino Control Commission (VGCCC) has fined Tabcorp Wagering (VIC) Pty Ltd $1 million for not complying with two Commission directions issued during its investigation of Tabcorp’s major system outage in the 2020 Spring Racing Carnival.

The scale of the fine, the largest ever imposed by the Commission on Tabcorp, reflects Tabcorp’s repeated failure to comply with Commission directions to provide information concerning the outage, which left Tabcorp’s Wagering and Betting System (WBS) unavailable for approximately 36 hours.

Commission Chair Fran Thorn said Tabcorp’s conduct was unacceptable. “We will not tolerate licensees that are not forthcoming and cooperative when the Commission investigates.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

“The Commission had to use its compulsory powers and issue directions because Tabcorp did not provide the information we required about the business continuity and disaster recovery capability of its systems. It is Tabcorp’s failure to comply with these directions that has led to the fine announced today.

“All entities we regulate — no matter how big or small — have an obligation to be open and honest with the Commission and responsive to its lawfully issued directions. We will not tolerate attempts to frustrate our investigations.”

On Saturday 7 November 2020, Tabcorp’s WBS suffered a major outage. There is an obligation under the Wagering and Betting Licence and Agreement for the WBS to be continuously available. As a result, the VGCCC’s predecessor – the Victorian Commission for Gambling and Liquor Regulation – commenced investigating the outage.

The directions were issued after Tabcorp failed to voluntarily provide adequate information about the outage to the regulator. Tabcorp’s conduct during its dealings with the VGCCC over the course of the investigation and in response to the directions impacted the Commission’s ability to understand the cause of the major outage and gain confidence that it would not recur.

The Commission found Tabcorp did not comply with the first direction because it failed to produce a response that — in either form or substance — confirmed the WBS business continuity and disaster recovery arrangements established after the outage were “fit for purpose” to deliver the “continuously available” performance requirement. Tabcorp was found to have failed to comply with the second direction by submitting a compliant report four months after the deadline.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

The maximum penalty for contravening Commission directions is $9,087,000.

Australia

VGCCC Imposes $80,000 Fine on Online Bookmaker QuestBet

Published

on

vgccc-imposes-$80,000-fine-on-online-bookmaker-questbet
Reading Time: 2 minutes

 

The Victorian Gambling and Casino Control Commission (VGCCC) has fined online bookmaker QuestBet $80,000 for continuing to accept bets from a customer displaying observable signs of gambling-related distress.

Announcing the fine, VGCCC CEO Suzy Neilan said QuestBet’s non-compliance with its gambling harm minimisation obligations was indicative of a concerning culture.

“Our investigation of QuestBet’s practices found the bookmaker failed to have in place adequate systems to protect individuals identifiably at risk of gambling harm,” Ms Neilan said.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

“Minimising gambling harm is an obligation every operator holds – including bookmakers – who must monitor customer wellbeing and intervene if they observe signs of distress.

“This substantial penalty demonstrates the seriousness of the bookmaker’s failure to meet its legal and moral obligations.”

The VGCCC investigation was prompted by a complaint from a customer who claimed QuestBet had allowed them to continue betting – and losing – a significant sum of money in a matter of weeks, without intervention.

“We found that between April and June 2023, the customer contacted QuestBet more than 20 times to request additional credits and bonus bets. On 6 occasions, they mentioned having experienced several large losses.

“This was a clear sign that the customer was struggling. A sign that QuestBet chose to ignore, instead encouraging and enabling the customer to keep gambling with the aid of bonus bets in 5 of the 6 occasions.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

“Consequently, the customer lost about $15,000 over two months,” Ms Neilan said.

Staff of gambling operators must provide assistance to customers facing negative consequences from their gambling. There is a range of tools and resources staff might suggest to customers in this situation to assist them to, for example, set and track time and money limits, take a break, self-exclude or access help services.

“QuestBet suggested none of these, thereby breaching the Victorian Bookmakers’ Association Responsible Gambling Code of Conduct and causing further distress to the customer.

“Nor did the bookmaker formally respond to our request for an explanation for its lack of care or a reason not to be sanctioned, despite requesting, and being granted, several extensions to do so,” Ms Neilan said.

The post VGCCC Imposes $80,000 Fine on Online Bookmaker QuestBet appeared first on European Gaming Industry News.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)
Continue Reading

Australia

Tracy Parker Joins Judging Panel for Inaugural RTG Global Awards

Published

on

tracy-parker-joins-judging-panel-for-inaugural-rtg-global-awards
Reading Time: 2 minutes

 

Leading gaming law and regulation conference Regulating the Game has announced the appointment of Tracy Parker, Senior Vice-President, Accreditation, Advisory and Insights at the Responsible Gambling Council (RGC), to the judging panel for the inaugural RTG Global Awards. Parker will represent RGC, a globally respected independent non-profit dedicated to reducing gambling harm, in assessing nominations across categories recognising leadership, innovation and community impact.

The RTG Global Awards, to be presented at the 2026 Gala Dinner on Tuesday 10 March at the Sofitel Sydney Wentworth, celebrate excellence across safer gambling, compliance, industry integrity, financial crime risk management and community contribution.

Parker brings nearly 30 years of experience in driving social responsibility and sustainability, and over a decade championing harm minimization throughout the gambling sector. At RGC, she leads the development and implementation of robust standards and assurance programs, helping organizations deliver safer gambling environments and drive continuous improvement. Her previous leadership roles at Ontario Lottery and Gaming (OLG) strengthened responsible gambling policies across multiple gaming verticals.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

“RGC is honored to join the judging panel for the inaugural RTG Global Awards and support this important platform which elevates leadership, integrity, and innovation across the gambling sector. At a time when industry transformation and public expectations are accelerating, recognizing organizations that meaningfully prioritize harm prevention and player wellbeing is critical to a safe and sustainable sector. We are proud to be part of this important work,” said Sarah McCarthy, RGC’s Chief Executive Officer.

Founded in Canada, RGC has spent over four decades as a global leader in gambling harm prevention. Through research, education and partnerships with regulators, operators and communities, RGC drives policy and operational improvements to ensure gambling does not harm people or the places they live.

Paul Newson, Principal at Vanguard Overwatch and founder of Regulating the Game, said: “Tracy’s leadership and RGC’s global standing in safer gambling make them an ideal addition to the RTG Global Awards judging panel. Their commitment to practical, evidence-informed standards and constructive industry engagement reflects the values we seek to highlight through these awards. We’re delighted to welcome Tracy and RGC to this global initiative.”

The inaugural RTG Global Awards will feature six categories:

• Leadership Voice – for principled, reform-focused leadership contributing to sector uplift

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

• Safer Gambling Champion – for operators or organisations delivering tangible harm minimisation outcomes

• Compliance Excellence – recognising uplift in AML, risk culture or regulatory compliance

• RegTech Solution of the Year – celebrating innovative technologies improving sector integrity and compliance

• Community Impact Initiative – for initiatives delivering measurable community benefit

• Emerging Leader – Safer Gambling or Compliance – spotlighting rising talent (under 40) making meaningful contributions.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

The post Tracy Parker Joins Judging Panel for Inaugural RTG Global Awards appeared first on European Gaming Industry News.

Continue Reading

Australia

JCM Global Celebrates 70 Years of Industry-leading Innovation at AGE

Published

on

jcm-global-celebrates-70-years-of-industry-leading-innovation-at-age
Reading Time: < 1 minute

 

Groundbreaking products and systems from JCM Global (JCM) have transformed the global gaming industry, and at AGE 2025, JCM will be at stand #934 celebrating 70 years of industry-leading innovations.

“For 70 years at JCM, the spirit of innovation has been the driving force of our global design and development teams, who continue to create leading technologies. We invite the industry to join us at stand #934 at AGE to celebrate our history of creating solutions that operators rely on to boost security, increase efficiencies, and enhance the guest experience,” said JCM Asia-Pacific General Manager Ian Payne.

At the stand, JCM will showcase its award-winning bill validators: iVIZION and UBA Pro. These best-in-class technologies are proven to provide the highest levels of security and acceptance in automated transaction applications.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

JCM is one of the industry’s most prolific innovators and will present multiple pioneering solutions. FUZION offers a full suite of features, including BLE mobile wallet connectivity, real-time peripheral performance data, proactive drop/fill alerts, real-time asset monitoring and more. JCM will also feature the ICB Intelligent Cash Box system, which is proven to eliminate multiple points of human error for a streamlined and more compliant drop process.

Additionally, JCM will display its trusted GEN5 and CouponXpress thermal printers, the standard in the gaming industry. These reliable, smart printers give casino operators the flexibility and power they need to communicate accurately and directly with players through TITO tickets and promotional coupons.

“In Australia, and around the world, operators rely on solutions from JCM, and we are thrilled to celebrate our 70th anniversary while also creating forward-thinking technology roadmaps for our customers,” Payne said.

The post JCM Global Celebrates 70 Years of Industry-leading Innovation at AGE appeared first on European Gaming Industry News.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)
Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania