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Hands-on tips on elevating your online casino business through custom iGaming content

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In today’s world, where everything is personalized, the iGaming industry is no different. There are so many games out there, and every casino wants to attract and keep players for as long as possible.

A noticeable shift has occurred since 2020 when casinos could effortlessly attract new players due to surging demand. In 2023, operators must adopt strategic approaches to both acquire and retain customers.

Game customization is becoming a big deal in the iGaming industry that gives players unique experiences and helps casinos compete. Let’s look at why tailored games are vital for keeping players and how online casinos can do it best within the success story of Blaze Casino and BGaming.

To customize or not? That’s the iGaming dilemma

At BGaming, we understand the growing demand for personalized iGaming content in a world where people want unique experiences instead of scrolling endless options. Creating special games for operators or adapting games to match a casino’s style boosts player engagement and loyalty.

Personalized content also builds trust and keeps players coming back. So, having custom games exclusively for your platform is a smart way to give players what they want and promote your online casino brand.

However, making customized games can be expensive and time-consuming, which can distract from regular releases. That’s why most exclusive games on the market today are relatively simple, with just changing logos and colors.

It’s also important to remember that making a customized game isn’t enough. To get the most out of it, you need a solid game development strategy and effective promotion. The rewards from custom games come when you do them right. Let’s move on to the bright case study of Blaze Casino and BGaming that applied the proper tailored game production tactics and achieved great success.

Effective game customization: it’s more than just changing logos

To create a personalized gaming experience that works for all parties, game providers and operators need to work closely together. We recognized this principle and involved Blaze Casino right from the start of game development, as they knew their audience better than anyone. This way, everything in the game meets the online casino’s brand and goals and matches the casino-registered players’ preferences.

This kind of game customization requires collecting and analyzing a lot of player data. For example, collaborating with Blaze Casino, we study how their users behave, what they like, their ages, where they’re from, and how they play. This helps us make data-driven decisions that result in a game concept that appeal to casino players the most.

But creating custom games is only part of the story. The real magic of customization happens when operators not only create tailored games but also use them strategically in promotion activities. BGaming and Blaze Casino’s success story proves this. After developing 5 custom and branded titles following a comprehensive approach, games showed 30-80% growth for mission-critical KPIs, such as GGR, player retention, bets count, average bet, and others. The top-performer game solely heightened GGR by 4 times, while the fifth custom game without branding words or elements didn’t demonstrate such stellar performance as ones of previous titles.

What made the difference was the operator’s timely promotion. By creating special promotions tied to events or holidays, operators used customization to connect with players on a deeper level. This shows that customization isn’t a waste of money, but a smart way to engage players.

In a nutshell

The process of game customization is a path filled with challenges and possibilities. As the iGaming industry charts this course, it’s evident that personalization and customization aren’t mere add-ons – they’re vital strategies.

Unveil the details on the strategic approach to creating tailored games in the full version of our exclusive case study and learn how to build stronger and enduring relationships with your players.

Crash Games

ICONIC21 launches Arrow Chase, a continuous multiplayer multiplier game

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ICONIC21 has launched Arrow Chase, a new iGaming title the supplier says is designed as a continuous experience rather than a round-based game.

The game is built around an arrow that “endlessly” moves across the screen towards multiplier blocks. ICONIC21 said players choose multiplier blocks to bet on and receive instant payouts when blocks are hit, with the experience running without “rounds, resets” or downtime.

ICONIC21 is also positioning Arrow Chase as a multiplayer product, with all players watching the same on-screen action at the same time. The company said the concept aims to combine timing-driven play associated with crash-style mechanics with a continuous flow.

Edvardas Sadovskis, Chief Product Officer at ICONIC21, said: “Every few years, something comes along that makes the industry stop and reconsider what a game can be. We believe Arrow Chase is one of those moments. We built something with no round, no reset, no interruption, because we believe that is what the next generation of players will come to expect. What comes after it is a conversation we are very much looking forward to having.”

ICONIC21 said Arrow Chase was informed by ongoing discussions with operator partners on player behaviour and demand, and suggested the format could evolve into a new category with naming still to be defined.

The post ICONIC21 launches Arrow Chase, a continuous multiplayer multiplier game appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Betina Todorova Smartico Partnerships Manager

Honoré Gaming and Smartico Join Forces to Drive Player Engagement

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Honoré Gaming, the trailblazing online sportsbook platform and tech provider, has teamed up with Smartico, a specialist in CRM automation and gamification, to improve its player engagement and retention features.

In preparation for the expanded World Cup, the incorporation of Smartico’s sophisticated CRM solution transforms the Honoré Gaming platform into a holistic entertainment ecosystem, signifying a strategic advancement in its progression toward a more intelligent, automated, and player-focused future.

Smartico’s adaptable features will bolster Honoré Gaming’s broader goal of providing operators with top-tier tools to enhance revenue and improve customer analytics, establishing CRM as a fundamental element of its platform offerings. Intelligent interactions will be a crucial factor for achieving favorable outcomes in Honoré’s main markets in French-speaking Africa and Central America, where comprehending player behavior and providing pertinent interactions are vital for long-term growth.

Emphasizing gamification and automation, Honoré Gaming will implement tailored engagement strategies influenced by local market specifics, while adhering to the key elements that contribute to a platform’s success – from deposits to gameplay, winnings, withdrawals, and return play.

Honoré Gaming CEO, Christophe Casanova said: “Smartico’s CRM solution is a critical pillar in our mission to better serve our operators and end users. Our partners can now implement data-driven customer experiences that increase player LTV ahead of a major World Cup summer. The integration of Smartico’s AI-driven technology represents a pivotal shift in Honoré Gaming’s operational scale, transforming its analytical depth and redefining how the platform communicates and interacts with players.”

Betina Todorova, Smartico Partnerships Manager added: “We believe that the combined strengths of our AI-driven technology and Honoré Gaming’s platform will deliver significant value to operators. Working together across African and Central American markets will benefit local partners and ultimately create more engaging player experiences.”

The post Honoré Gaming and Smartico Join Forces to Drive Player Engagement appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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SportVot raises $3.6m to expand sports production platform into Europe, US and West Asia

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SportVot has raised $3.6m in a new investment round as it plans to expand across Europe, Australia, the United States, and West Asia. The company said the funding will support international growth and further development of its AI-led production and analytics capabilities.

The round was led by Indian Angel Network’s IAN Alpha Fund, with participation from Anicut Capital, SucSeed Indovation Fund, LVX (LetsVenture), Capital-A, and other global investors.

SportVot positions its platform as a unified workflow covering capture, production, distribution, and monetisation for competitions outside top-tier broadcast ecosystems. The company said its cloud-based setup supports remote production in real time and includes automated highlights, graphics, insights, multi-angle viewing, decision review systems, and virtual advertising.

The company lists customers and partners including Junior Super Kings (Chennai Super Kings’ Junior’s Tournament), All India Football Federation, Rugby India, the International Table Tennis Federation (Oceania) and the International Padel Federation. It said that since launching operations in 2025 in Australia it has worked with organisations including Table Tennis Australia, Table Tennis Queensland, Netball Victoria, the National Pickleball League and KommunityTV.

SportVot said it has delivered over 500,000 matches across its core markets, reaching more than 100 million viewers in 30+ countries. In Australia, it said it streamed 12,000 matches over the past year across 30+ partner organisations.

Tim Anderson, Managing Director, SportVot Australia, said: “Over the past year, we’ve seen strong adoption from sports organisations across Australia looking to scale how their competitions are captured and distributed. The ability to deliver consistent, high-quality production across different sports and formats has been key. This next phase allows us to build further on that momentum, both within Australia and in closer alignment with global markets.”

Sidhhant Agarwal, Founder & CEO, SportVot, said: “What we are seeing globally is not a lack of sport, but a lack of structured systems to capture and distribute it at scale. Our focus has been to build something that can work across geographies, sports, and formats without adding operational complexity. As we expand into new markets, the goal is to enable more competitions to be seen, experienced, and sustained.”

The post SportVot raises $3.6m to expand sports production platform into Europe, US and West Asia appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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