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SOFTSWISS Anti-Fraud Team Helped Operators Save €16m+ in 2022

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SOFTSWISS, a technology company providing comprehensive solutions for the iGaming industry, has reported the best performance ever by the Anti-Fraud team within its Managed Services. In 2022, the dedicated experts helped SOFTSWISS partners save more than 16 million euros through their professional assistance, which is 14% above the previous year’s result.

In 2022, this prudent service of the iGaming supplier processed  61,810 requests under 200 projects, registering a 53% increase in its output year-on-year. As a result, SOFTSWISS clients saw bigger savings on their accounts. In Q4 2022, the saved amount almost doubled against Q1 2022, showing impressive growth at 88%. 

Almost 70% of all fraud stopped by the Anti-Fraud team was bonus abuse, with money laundering and payment system abuse accounting for 10% each.

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In addition, crypto has become an easy target for fraudsters as the decentralized and anonymous nature of these digital assets creates an environment that makes it easier for them to operate. Therefore, crypto is now a matter of close attention for anti-fraud teams.

Ilya Nesterau, Anti-Fraud Team Lead, says: “It has been an extremely positive year for the Anti-Fraud team in our fight against negative actors in the industry. Our team continues to expand at a rapid pace, with our headcount more than doubling in 2022, as we become an increasingly vital part of our infrastructure. 

In tandem with the Research and Development team, we do our best to develop new fraud detection tools and become even more effective. From implementing neural networks to machine learning, we focus on being more proactive and forward-looking in our approach to work.”

Over the course of 2022, the SOFTSWISS Anti-Fraud team obtained a number of key certifications, including 2 ACFE and 2 GamCare certificates, and one DPP/DPM certificate.

The Dedicated Anti-Fraud Support is part of SOFTSWISS Managed Services —  a comprehensive solution that helps clients facilitate their iGaming brand growth.

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Managed Services operates at the intersection between the player and the platform, providing full-cycle player care. Besides enhancing user experience and spotting technical errors, the team helps clients improve their financial performance and protect their businesses against fraud.

 

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Compliance Updates

Why stakeholders must be vocal as part of UKGC consultation on gaming machines

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As the UK Gambling Commission announces the launch of its consultation on proposed new rules for gaming machines, Nick Arron, lead partner for the Gambling Team at Poppleston Allen urges stakeholders to ensure they are heard

The UK Gambling Commission this week announced the launch of a 16-week consultation, seeking input on proposed new rules for gaming machines in retail venues.

The consultation focuses on technical standards and related testing strategy and aims to improve consumer protection through a number of proposed changes. The consultation is due to end on May 20.

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Nick Arron, lead partner for the Betting and Gambling Team at Poppleston Allen, encouraged stakeholders such as operators and licensees to have their say on what impact these proposed changes will have, including the potential costs.

He said: “Robust stakeholder engagement is an important part of this progress. It’s important that operators have their say so that the regulatory framework balances both consumer safety and industry sustainability.

“Changes will require affected businesses to update their processes and technologies to ensure that any changes are not only implemented by the required date but also properly enforced.

“As this consultation progresses, operators will need to weigh the implications of adopting these new standards, not least the cost. While the intention is to enhance consumer protection, businesses must carefully assess the operational and financial implications of the proposed changes.

“While the Gambling Commission’s initiative is a positive step in prioritising consumer safety, the real challenge will be ensuring that the proposed regulatory adjustments are manageable for businesses already operating under thin margins.”

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Tim Miller, Gambling Commission executive director for research and policy, said: “We recognise that regulatory changes that impact the design of machines can come with considerable costs.

“We are encouraging consumers, gambling businesses and other interested groups to share evidence that will assist us in measuring both the likely regulatory impacts of the proposed changes and the likely costs of implementing them.

“This evidence will be invaluable to helping make a robust assessment on whether the benefits to consumers are proportionate to the costs involved.”

The post Why stakeholders must be vocal as part of UKGC consultation on gaming machines appeared first on European Gaming Industry News.

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Pateplay’s newest partner in Bosnia and Herzegovina

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Pateplay is thrilled to unveil its latest strategic partnership with WWin, a premier online operator in Bosnia and Herzegovina.

Martin Yonovski, BDM & CMO at Pateplay, on the collaboration: “Partnering with WWin is a significant step forward for Pateplay. We’re eager to combine our strengths and expertise, and we’re confident this collaboration will open new doors for growth and huge success for both parties”.

Through this alliance, Pateplay is further accelerating its global expansion efforts, poised to achieve extraordinary milestones and deliver unparalleled experiences to players worldwide.

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The post Pateplay’s newest partner in Bosnia and Herzegovina appeared first on European Gaming Industry News.

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Compliance Updates

GoldenRace fuels growth in Europe with renewed MGA certification

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GoldenRace, leading provider of award-winning Virtual Sports and betting solutions, is thrilled to announce the renewal of its Maltese certification, successfully tested by BMM lab and approved by the Malta Gaming Authority (MGA). This renewed certification keeps unlocking opportunities in Romania, Poland, Serbia and other MGA-regulated territories, giving operators a golden ticket to tap into new revenue streams in highly regulated markets.

In Romania, where 88% of the population has internet access, the online gambling market is thriving, offering significant opportunities for operators to attract a tech-savvy audience. Serbia, ranked 8th in Europe for gambling revenue, continues its rapid expansion with over 2,200 betting shops and a flourishing online gambling sector. Meanwhile, Poland’s well-regulated and mature market is a compelling destination for operators seeking sustainable growth.

Any games that have been approved under its newly recertified license in Malta, are also eligible for inclusion under its Class II license in Romania, upon the successful completion of the ONJN approval process. While this certification eases the path in these markets, local regulators may require additional approvals. Operators are advised to present these certifications to their respective regulatory authorities to ensure seamless compliance.

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Markets on the rise demand winning content

Compliance may open the door, but content is what keeps players loyal. GoldenRace is helping operators target new demographics and grow market share by offering an incredible portfolio of certified games.

In markets such as Romania and Serbia, football is the main revenue force. GoldenRace continues to dominate this space with its newly certified football games, including its most new football format and games such as Football League, World Cup, Euro tournaments (Champions League & Euro League), La Libertadores and Single Soccer.

With online sports betting making up 58% of Romania’s gambling market and Serbia’s sports betting sector projected to grow by 4.93% between 2025 and 2029, GoldenRace has certified games such as Penalt2Win, Basketball 3×3, Horse and Greyhound racing, MMA (Single & Tournament) and several thrilling motor racing titles, such as Grand Prix Indianapolis 60, Motorbike and Speedway racing.

Eastern Europe’s enduring love for number-based games creates another profitable avenue for operators. Certified games such as Keno & Keno Deluxe, Spin2Win (Royale & American) and Perfect6 are designed to meet the unique preferences of players in these regions.

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Insights show that players in Poland and neighboring regions prioritise financial rewards, with 56% listing it as their top motivator for gambling. For those players seeking big payouts potential, Crash Games are leading the charge. After a stellar debut in GoldenRace’s Crashmas campaign, games like Jet Escape, Boom Ball Juggle, Fire Crash, Bank Run and Meteoroid are now part of the certified portfolio.

The post GoldenRace fuels growth in Europe with renewed MGA certification appeared first on European Gaming Industry News.

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