Connect with us
Prague Gaming & TECH Summit 2025

Latest News

Embracing New Affordability Checks and Supporting Safer Gaming

Published

on

Reading Time: 4 minutes

 

By Adam Hancox, director of gaming for TransUnion in the UK

 

The gambling industry is facing major changes, with the UK government review of the 2005 Gambling Act white paper set to be published in the coming weeks and a new customer interaction guidance for remote gambling licensees coming into force in September 2022.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Although these upcoming changes will require adjustments from gaming operators, they can also bring new opportunities. The revised regulation – with precise details still to be revealed – is expected to further support safer gaming initiatives that were introduced by the UK Gambling Commission in 2019. This will also help operators to balance their social responsibilities with the products they provide and protecting vulnerable gamblers.

 

The time has come for increased protection

Problem gambling is not new, but given wider economic uncertainty and the cost of living crisis, it’s an area that needs increased attention. Recent figures suggest that 1.3% of the population – the equivalent of over 870,000 consumers – could be termed ‘problem gamblers’.[i]

With inflation at its highest rates since March 1991,[ii] over half of UK consumers have reduced their expenditure and intend to decrease it further as the year progresses,[iii] according to TransUnion’s latest Consumer Pulse study.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

When these figures are viewed against the backdrop of a clear link between individuals facing financial strain and gambling issues, there is cause for concern. In fact, researchers from the University of Liverpool and the National Centre for Social Research found that people in deprived areas are more likely to use online casinos and place risky long-odds bets.[iv]

The NHS has pledged[v] to open two new clinics exclusively serving gambling addicts this year, on top of longer-term plans to bring the nationwide total to fifteen gambling clinics by 2024.

To support this, the Gambling Commission has shared new customer interaction guidance for remote gambling licensees which outlines how operators must “identify, act and evaluate” when a player may be displaying tell-tale signs of problem gambling.

The new framework is designed to help gambling operators spot signs of harm and subsequently take prompt action. But it is also designed to be reactive so that organisations can support players where harm is already being experienced, in order to reduce or stop gambling. Even at this later stage, intervention is most effective if the harm is identified promptly and responded to quickly.

The gaming sector is waiting to see what the long-awaited review of the 2005 Gaming Act spells for the industry. With publication imminent, it is expected that operators will be obliged to remove features from online games that heighten an at-risk player’s likelihood of engaging in unsustainable activity. Other restrictions could include caps on stakes of between £2 and £5 for online casinos, as well as a ban on free bets and VIP packages for players who incur heavy losses.[vi]

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

One particularly controversial point appears to be to what extent affordability checks will be ramped up, and whether the white paper will spell out the requirement for checks that oblige players to share personal financial information such as bank statements and payslips.

 

Increased protection without CX disruption

Any concerns that these changes could dilute customer experience (CX) are misplaced. Gaming operators need to adhere to more stringent regulations but in a way that doesn’t compromise their platform’s player experience – this is key. Using innovative, data-enabled solutions can maintain the smooth experience today’s players expect, whilst also promoting safer gaming through identifying and protecting the vulnerable.

For example, the Gambling Commission’s new customer interaction guidance requires licensees to analyse several factors to determine a player’s affordability credentials, which include spending patterns, time spent gambling and other key indicators. They are then obliged to “take appropriate action in a timely manner” if the risk of harm is identified.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Modern, AI-led solutions can enable gambling companies to assess and evaluate all relevant factors on an always-on basis. For example, TransUnion’s Affordability Solution for Gaming, uses cutting-edge modelling and analytics to help operators protect their business and players while supporting compliance strategies and regulatory requirements. Anti-fraud and identity verification capabilities can significantly amplify player protection, having stopped 300,000 underage gambling applications last year.

By using socio-demographic, behavioural and transactional data – such as playing time, a series of bad debt indicators, deposit and loss amounts, income sustainability indicators, operators that use the solution can assess players’ affordability and vulnerability throughout their journeys, with minimal impact to the gaming experience.

Additionally, there are already solutions in place that can alleviate any concerns around new affordability checks. For example, Open Banking that has had a strong impact on the financial services sector. At its simplest, Open Banking means that consumers can more easily utilise the power of their bank statement information.

For gaming, this could mean affordability and anti-money laundering (AML) assessments no longer require a request for documents that causes friction in the player experience. Instead, players can use a purpose-built screen flow which quickly, but securely, takes them through the consent and authorisation required for Open Banking. What’s more, the solution can be fully embedded into existing interfaces with simple integration meaning players are taken on an unintrusive, friction-right journey to better data sharing.

Gaming operators will need to meet new regulation, whether that be the framework that came into effect for remote licensees in September, or the soon-to-be revealed legislation in the forthcoming white paper.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Rather than interpreting these changes as challenging hurdles, gaming operators have the opportunity to embrace advanced automated solutions that will help meet new regulation with ease – allowing them to demonstrate to their players just how committed they are to protecting their financial wellbeing, as well as their gaming experiences.

 

[i] Gambling Commission: Andrew Rhodes speaks at Westminster Media Forum 2022, June 2022

[ii] Office for National Statistics: Consumer price inflation, UK, June 2022

[iii] TransUnion’s Consumer Pulse Q2 2022 UK Study, based on a survey of 1,004 UK adults from 20 May–1 June, 2022

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

[iv] National Centre for Social Research and University of Liverpool: 2022 Patterns of Play Report

[v] NHS England: NHS launches new gambling addiction clinics to meet record demand, February 2022

[vi] Gambling Insider: Gambling Review Whitepaper ‘Due in the Coming Weeks’

Powered by WPeMatico

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)
Continue Reading
Advertisement

Industry Awards

Digitain Triumphs at ICE Barcelona, Winning Two Prestigious iGaming Industry Awards

Published

on

digitain-triumphs-at-ice-barcelona,-winning-two-prestigious-igaming-industry-awards
Reading Time: < 1 minute

 

Digitain, a leading provider of award-winning iGaming Solutions, proudly announced its industry recognition at the inaugural ICE Barcelona show, held from January 20 to 22. Demonstrating excellence and innovation, Digitain secured two distinguished accolades:
  • Global Gaming Company of the Year at the International Gaming Awards
  • Most Innovative Supplier at the European iGaming Awards
These awards reflect Digitain’s unwavering commitment to its “BUILT TO LEAD” brand mission, which focuses on pushing the boundaries of innovation and delivering unparalleled solutions for the global iGaming market.
The Most Innovative Supplier award highlights Digitain’s groundbreaking advancements in iGaming technology. This recognition underscores the company’s dedication to driving the industry forward through its cutting-edge platforms, robust sportsbook offerings, and solutions designed to enhance player experiences and operator efficiency.
Meanwhile, the Global Gaming Company of the Year award reaffirms Digitain’s status as a global leader in the iGaming sector. This prestigious honour reflects the company’s sustained growth, extensive global reach, and commitment to providing world-class products and services to its partners.
ICE Barcelona, one of the most highly anticipated trade shows in the iGaming industry, served as an ideal backdrop for these achievements. Digitain showcased engaging demonstrations of its latest innovations and participated in collaborative discussions with industry leaders, sharing a vision for the future of gaming.

The post Digitain Triumphs at ICE Barcelona, Winning Two Prestigious iGaming Industry Awards appeared first on European Gaming Industry News.

Continue Reading

Cryptocurrency

What Are the Game-Changing Crypto Trends in 2025? Highlights from SOFTSWISS

Published

on

what-are-the-game-changing-crypto-trends-in-2025?-highlights-from-softswiss
Reading Time: 3 minutes

 

Bitcoin has shattered records, soaring past €100,000 per coin, marking a pivotal moment in cryptocurrency history. SOFTSWISS, a global tech provider with over 15 years of expertise and a trailblazer in crypto integration for iGaming, unveils the transformative trends set to redefine the digital currency landscape.

According to Statista, the global cryptocurrency market’s revenue is estimated to reach almost €44 billion in 2025, with an expected 861 million users. SOFTSWISS experts spotlight the major forces shaping the crypto future. 

How Will Regulation Evolve?

As cryptocurrency adoption grows, experts anticipate global regulations to tighten to address security, transparency, and misuse. Key areas of focus include AML (Anti-Money Laundering), KYC (Know Your Customer), and investor protection, requiring businesses to implement robust compliance measures.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Companies must adapt to diverse regional regulations, such as Europe’s MiCA framework or US oversight by the SEC and CFTC. While compliance increases operational costs, it enhances credibility, fosters trust, and creates opportunities to attract institutional investors and expand into regulated markets, positioning businesses for sustainable growth.

Financial Security with Crypto Investments

Bitcoin’s growing acceptance and institutional interest demonstrate its evolving role as a significant financial asset. With nations like the US exploring its use as a reserve asset, Bitcoin is increasingly seen as a store of value and a hedge against traditional market fluctuations. These trends reinforce its potential as a strategic component in a forward-looking investment portfolio.

Ivan Montik, Founder of SOFTSWISS, comments: “While crypto remains a risky asset, its long-term growth potential and increasing institutional adoption suggest it could be a valuable addition to a diversified retirement portfolio. The key is understanding the asset, investing consistently, and viewing it as a long-term strategy rather than a short-term speculation.”

Consider this strategy based on the past decade: saving €100 per month over ten years would result in €12,000 with little to no return if kept in a bank or at home. However, investing that same €100 monthly in Bitcoin could have transformed those €12,000 into over €120,000. This remarkable growth illustrates Bitcoin’s potential to significantly enhance long-term savings or provide substantial financial security for retirement.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Is Crypto a New Payment Standard?

The era of cryptocurrency as a purely speculative asset has passed. Businesses and consumers now demand real utility, with crypto payments rapidly becoming an industry standard. The adoption curve is evolving – what was once considered an alternative is now a necessity. Seamless, low-cost, and fast transactions are no longer merely advantages; they have become fundamental expectations.

Max Krupyshev, CEO at CoinsPaid, comments: “The shift from holding to spending will be one of the biggest transformations of 2025. At CoinsPaid, we see real businesses using crypto payments every day. It’s not just about holding anymore – it’s about spending. Expect more companies to accept and settle in crypto, making it as easy as using a credit card. And yes, customised tokens are part of this too – they’re fun, they’re liquid, and they work.”

Proprietary Tokens for Player Engagement

An influential trend in iGaming established brands like Rollbit and Shuffle leveraging proprietary tokens to enhance player engagement. These gaming-specific tokens offer benefits like seamless platform integration, reduced volatility, and exclusive perks, driving innovation in payment methods and business growth.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Proprietary tokens allow casinos to create internal ecosystems with unique bonuses and advantages, potentially extending to external partnerships, such as voucher rewards with major brands. This strategy boosts marketing efforts and strengthens player loyalty. However, developing and maintaining a proprietary currency requires significant resources, including a substantial marketing budget to build trust and encourage adoption. These challenges can divert focus from the core mission of delivering quality entertainment and gaming experiences.

The experts summarise: “The crypto industry has always been about pushing boundaries, and 2025 will be the year we stop talking about potential and start seeing real-world utility at scale. This year crypto stops being just an asset class and starts being the backbone of global finance. The focus is shifting to utility, efficiency, and real-world integration, and the companies that adapt will lead the next wave of innovation. The future of payments isn’t coming – it’s already here.”

 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 27,800 casino games, the Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

The post What Are the Game-Changing Crypto Trends in 2025? Highlights from SOFTSWISS appeared first on European Gaming Industry News.

Continue Reading

Interviews

Pythia Sports Stephen Davison on the crucial role of risk management for Racing1 Markets

Published

on

pythia-sports-stephen-davison-on-the-crucial-role-of-risk-management-for-racing1-markets
Reading Time: 4 minutes

 

Congratulations on becoming the exclusive pricing and risk management supplier for Racing1 Markets. How important is this partnership for Pythia Sports?

This is a major milestone for us, and cements our position as a key racing innovation partner. This agreement sets us apart from our competition in the space, because we’re directly partnered with the four major rights holders in horse racing, which reinforces our position as a trusted partner. Horse racing is still a massive revenue driver for sportsbooks, often second only to soccer, and for one of our clients, regularly their highest trading volume sport. Offering an exciting and engaging experience for our customers is key and through the use of our new plug-and-play iFrame, running alongside our API integration, this new partnership will deliver a tier-one racing product for all our clients. These different delivery routes allow clients the flexibility to choose what best suits their needs for a horse racing and greyhounds solution.

 

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Can you tell us a bit about how the overall Racing1 and Racing1 Markets alliance works and what Pythia’s role in it is?

Racing1 was put together by the four main global rights holders; 1/ST Content, Arena Racing Company [ARC], Racecourse Media Group (RMG), and Tabcorp. Those companies formed an alliance to consolidate their rights and deliver their content together internationally. Racing1 then agrees distribution deals for their content around the world.

Racing1 Markets is a fully outsourced racing solution, and Pythia is the risk management component of the partnership. When you combine Racing1’s core content package and Pythia’s racing solution, operators have a product that gives access to all the rights from those four rights holders, along with our pricing and risk management services, uniquely and exclusively via just 1 contract and 1 integration – making it the only one-stop shop solution on the market.

 

Did you have an existing relationship with ARC before the launch of Racing1 Markets? If so, how has that changed?

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

Yes, we have a long-standing relationship with ARC. The rebrand simplifies it so that it’s clear to operators they can find everything under one roof.

All the rights are now being packaged into one integration. That means sportsbooks don’t have to go and speak to each rights holder individually. They can simply speak to Racing1 and can then have a fully-packaged racing operation ready to go.

 

How does this tie in with Pythia Sports’ ambitions as a company this year?

We have very big ambitions this year and this is certainly the first step towards achieving those. Ideally, we want to take the product to as many partners as possible. We now have the iFrame solution, which is new for us and makes the integration process smoother and quicker for those with no front end solution for horse racing. We’re in the middle of exploring lots of exciting partnerships right now, and we should be in a position to announce those in the not-too-distant future, so watch this space.

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

 

What makes Pythia Sports’ pricing and risk management stand out above similar solutions in the market?

We’ve always been known for our specific expertise in the fields of horse racing and greyhound racing. We’ve been delivering healthy margins to operators as a B2B supplier for more than five years now but as a business we have experience that spans decades. In my opinion, our pricing algorithms are the strongest in the market, and we also want to make sure we offer the best customer experience. We’re excited to introduce several additions to our offering in 2025 and look forward to showcasing them to our current and potential partners throughout the year.

 

What are some current trends that Pythia Sports should be aware of?

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

We’ve witnessed the growth in revenue that our award-winning in-play product has been able to bring to the industry, and we’re excited to build on that growth, not just with additional markets, but also with greater on-screen content to support the in-play experience and make it easier for customers to make judgements during the race.

Following that theme, we’re focused on a mantra to “simplify and inform” across our product offering. Racing can be a challenging problem for customers to solve, so we want to place all the information at their fingertips. Early this year, in both greyhounds and horse racing, we’ll be rolling out enhanced form guides by aggregating race history into useful stats, badges and comments, while giving customers better data on which to make informed betting decisions.

SGP and Bet Builders have grown turnover and profitability in many sports, and our new Bet Builder product will be launching this year too. This will offer new opportunities for growth, both for avid fans, who can construct a bet based on exactly how they see a race playing out; through to more recreational bettors, who want the opportunity to win big from smaller stakes. That will work hand in hand with our enhanced form, highlighting market trends and opportunities in real time, and allowing bettors to really build a bet for any narrative.

 

How was exhibiting at ICE 2025 for Pythia Sports?

Advertisement
European Gaming Congress 2024 (Warsaw, Poland)

This year was the first time we’ve had a stand as part of Racing1, which was a great experience. As part of Racing1 Markets, we are the only provider to offer the complete package of data, risk management services and media rights, in just 1 contract and 1 integration. That is our USP and ICE provided the perfect setting for us to be able to discuss that. The interest in horse racing was as high as it has ever been, and there remains a global appetite for it among companies who clearly appreciate its importance as a product.

The post Pythia Sports Stephen Davison on the crucial role of risk management for Racing1 Markets appeared first on European Gaming Industry News.

Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania