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Embracing New Affordability Checks and Supporting Safer Gaming
By Adam Hancox, director of gaming for TransUnion in the UK
The gambling industry is facing major changes, with the UK government review of the 2005 Gambling Act white paper set to be published in the coming weeks and a new customer interaction guidance for remote gambling licensees coming into force in September 2022.
Although these upcoming changes will require adjustments from gaming operators, they can also bring new opportunities. The revised regulation – with precise details still to be revealed – is expected to further support safer gaming initiatives that were introduced by the UK Gambling Commission in 2019. This will also help operators to balance their social responsibilities with the products they provide and protecting vulnerable gamblers.
The time has come for increased protection
Problem gambling is not new, but given wider economic uncertainty and the cost of living crisis, it’s an area that needs increased attention. Recent figures suggest that 1.3% of the population – the equivalent of over 870,000 consumers – could be termed ‘problem gamblers’.[i]
With inflation at its highest rates since March 1991,[ii] over half of UK consumers have reduced their expenditure and intend to decrease it further as the year progresses,[iii] according to TransUnion’s latest Consumer Pulse study.
When these figures are viewed against the backdrop of a clear link between individuals facing financial strain and gambling issues, there is cause for concern. In fact, researchers from the University of Liverpool and the National Centre for Social Research found that people in deprived areas are more likely to use online casinos and place risky long-odds bets.[iv]
The NHS has pledged[v] to open two new clinics exclusively serving gambling addicts this year, on top of longer-term plans to bring the nationwide total to fifteen gambling clinics by 2024.
To support this, the Gambling Commission has shared new customer interaction guidance for remote gambling licensees which outlines how operators must “identify, act and evaluate” when a player may be displaying tell-tale signs of problem gambling.
The new framework is designed to help gambling operators spot signs of harm and subsequently take prompt action. But it is also designed to be reactive so that organisations can support players where harm is already being experienced, in order to reduce or stop gambling. Even at this later stage, intervention is most effective if the harm is identified promptly and responded to quickly.
The gaming sector is waiting to see what the long-awaited review of the 2005 Gaming Act spells for the industry. With publication imminent, it is expected that operators will be obliged to remove features from online games that heighten an at-risk player’s likelihood of engaging in unsustainable activity. Other restrictions could include caps on stakes of between £2 and £5 for online casinos, as well as a ban on free bets and VIP packages for players who incur heavy losses.[vi]
One particularly controversial point appears to be to what extent affordability checks will be ramped up, and whether the white paper will spell out the requirement for checks that oblige players to share personal financial information such as bank statements and payslips.
Increased protection without CX disruption
Any concerns that these changes could dilute customer experience (CX) are misplaced. Gaming operators need to adhere to more stringent regulations but in a way that doesn’t compromise their platform’s player experience – this is key. Using innovative, data-enabled solutions can maintain the smooth experience today’s players expect, whilst also promoting safer gaming through identifying and protecting the vulnerable.
For example, the Gambling Commission’s new customer interaction guidance requires licensees to analyse several factors to determine a player’s affordability credentials, which include spending patterns, time spent gambling and other key indicators. They are then obliged to “take appropriate action in a timely manner” if the risk of harm is identified.
Modern, AI-led solutions can enable gambling companies to assess and evaluate all relevant factors on an always-on basis. For example, TransUnion’s Affordability Solution for Gaming, uses cutting-edge modelling and analytics to help operators protect their business and players while supporting compliance strategies and regulatory requirements. Anti-fraud and identity verification capabilities can significantly amplify player protection, having stopped 300,000 underage gambling applications last year.
By using socio-demographic, behavioural and transactional data – such as playing time, a series of bad debt indicators, deposit and loss amounts, income sustainability indicators, operators that use the solution can assess players’ affordability and vulnerability throughout their journeys, with minimal impact to the gaming experience.
Additionally, there are already solutions in place that can alleviate any concerns around new affordability checks. For example, Open Banking that has had a strong impact on the financial services sector. At its simplest, Open Banking means that consumers can more easily utilise the power of their bank statement information.
For gaming, this could mean affordability and anti-money laundering (AML) assessments no longer require a request for documents that causes friction in the player experience. Instead, players can use a purpose-built screen flow which quickly, but securely, takes them through the consent and authorisation required for Open Banking. What’s more, the solution can be fully embedded into existing interfaces with simple integration meaning players are taken on an unintrusive, friction-right journey to better data sharing.
Gaming operators will need to meet new regulation, whether that be the framework that came into effect for remote licensees in September, or the soon-to-be revealed legislation in the forthcoming white paper.
Rather than interpreting these changes as challenging hurdles, gaming operators have the opportunity to embrace advanced automated solutions that will help meet new regulation with ease – allowing them to demonstrate to their players just how committed they are to protecting their financial wellbeing, as well as their gaming experiences.
[i] Gambling Commission: Andrew Rhodes speaks at Westminster Media Forum 2022, June 2022
[ii] Office for National Statistics: Consumer price inflation, UK, June 2022
[iii] TransUnion’s Consumer Pulse Q2 2022 UK Study, based on a survey of 1,004 UK adults from 20 May–1 June, 2022
[iv] National Centre for Social Research and University of Liverpool: 2022 Patterns of Play Report
[v] NHS England: NHS launches new gambling addiction clinics to meet record demand, February 2022
[vi] Gambling Insider: Gambling Review Whitepaper ‘Due in the Coming Weeks’
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Brazil
Brazil advances integrity agenda amid strong market growth
Brazil’s regulated betting market continues to gain structure and momentum, as the country balances regulatory consolidation, integrity safeguards, and commercial growth.
Over the past week, key developments, from federal policy implementation to strategic partnerships and product innovation, highlight how the ecosystem is maturing ahead of major global sporting events.
Government launches national policy to combat match-fixing
A major regulatory milestone was reached with the creation of the National Policy for the Prevention and Combating of Sports Manipulation (PNPEMR). Established through a joint ordinance by the Ministries of Sports, Finance, and Justice, the policy introduces a comprehensive national framework designed to address integrity risks in sports.
The initiative is structured around four central pillars: regulation, prevention, monitoring and enforcement, aiming to protect the credibility and unpredictability of sporting competitions in Brazil.
The policy emphasizes interinstitutional cooperation, bringing together public authorities, sports organizations, betting operators and international bodies.
Among its key measures are:
- Standardization of reporting flows for suspicious betting activity
- Continuous education programs for athletes, referees and sports officials
- Protection mechanisms for whistleblowers
- Strengthening of criminal investigations targeting organized match-fixing networks
Under the framework, the Ministry of Sports will coordinate implementation, while the Ministry of Finance will oversee betting regulation and operator compliance. The Ministry of Justice and Public Security, alongside the Federal Police, will lead intelligence-sharing and enforcement efforts, particularly in cases with interstate or international scope. See DOU
A multi-stakeholder governance committee will be responsible for monitoring progress and proposing adjustments, ensuring that the policy evolves alongside the market.
This move reinforces Brazil’s intention to align regulatory oversight with global integrity standards, particularly relevant as the country prepares for high-volume betting scenarios during major international competitions.

Sportradar expands iGaming strategy with Playradar launch
On the corporate front, Sportradar announced the launch of Playradar, a new brand dedicated to its iGaming vertical, signaling a strategic shift toward more integrated and immersive betting experiences.
The new offering is built around hybrid gaming concepts, combining real-time and historical sports data with live streaming and casino content.
Among the key features is a 24/7 live experience hub, where users can engage simultaneously with sports events and interactive gaming formats.
The initiative will be led by Edo Haitin, a seasoned executive with over two decades of experience in live gaming and product development.
The company plans to roll out Playradar starting in 2026, initially targeting regulated markets in the UK, North America and Latin America.
According to CEO Carsten Koerl, the move represents a natural evolution of the company’s capabilities, leveraging its existing infrastructure in data, streaming and user behavior analytics to enhance engagement and monetization across the player lifecycle.
Haitin also emphasized the strategic vision behind the launch, highlighting the ability to combine technology and content in line with evolving market demands, particularly as operators look for differentiated and immersive user experiences.
Importantly, Playradar will operate exclusively in regulated environments, maintaining a strong focus on responsible gaming and integrity, aligning with broader industry and regulatory trends.
Playson strengthens Brazilian footprint through Betnacional partnership
Further reinforcing Brazil’s position as a high-growth market, Playson expanded its regional presence through a new partnership with Betnacional, a leading local operator owned by Flutter Entertainment.
The agreement will see a portfolio of Playson’s top-performing titles integrated into Betnacional’s platform, including 4 Pots Riches, Diamonds Power, and Sugar Teddy x1000, all recognized for their strong performance in regulated markets and engaging gameplay mechanics such as Hold and Win.
The partnership reflects a broader industry trend toward localization and mobile-first strategies, as operators seek to better align content with regional player preferences.
Cristhian Zito, Head of LatAm at Playson, highlighted the strategic importance of the deal:
“Partnering with Betnacional is an important milestone for us in Brazil. It is a highly respected local brand with a deep understanding of its audience, and we are confident our content will resonate strongly with its players.
This launch further strengthens our position in the market and reflects our commitment to delivering engaging, high-performing games to operators across Latin America.”
From the operator’s perspective, Frederico Cunha, Head of Commercial at Betnacional, also emphasized the value of the collaboration:
“We are delighted to welcome Playson’s portfolio to Betnacional. Their games are recognised for their quality, strong mechanics, and consistent performance, making them a valuable addition to our offering.
We look forward to working closely together and bringing an enhanced entertainment experience to our players.”
A market balancing integrity and growth
Taken together, this week’s developments illustrate a clear dual trajectory in Brazil’s betting sector: strengthening institutional and integrity frameworks while simultaneously attracting investment, innovation and international partnerships.
As regulatory structures become more sophisticated and collaboration between stakeholders deepens, Brazil is positioning itself not only as a compliant and secure market, but also as a central hub for growth in Latin America’s gaming industry.
SportyBet appoints DJ Khaled as global ambassador to expand connection between sports, culture and entertainment
SportyBet has announced DJ Khaled as its new global ambassador, strengthening its positioning at the intersection of sports, music, and contemporary culture.
He joins a global roster that includes José Mourinho and Éder Militão, reinforcing the company’s strategy of connecting with audiences through entertainment. The partnership will roll out across key markets such as Brazil, the United States, Mexico, and parts of Africa, supporting SportyBet’s expansion as an experience-driven platform.

According to Elias Gallego, Vice President of Sporty Group, the collaboration reflects the company’s focus on partnering with culturally relevant figures to engage diverse audiences, particularly in markets like Brazil where sports and lifestyle are closely linked.
Deeper push into music and entertainment
The move also signals a broader effort by Sporty Group to integrate music into its entertainment ecosystem. Earlier this year, the company partnered with Burna Boy on the “For Everybody” project, blending music, football, and global culture.
In this context, DJ Khaled’s appointment further strengthens a strategy centered on storytelling and fan engagement, especially in regions where sports and music are deeply connected.
Global mindset and brand evolution
DJ Khaled highlighted the shared vision behind the partnership, emphasizing mindset, authenticity, and global connection with fans.
The agreement reinforces SportyBet’s evolution beyond sports betting, positioning the brand within a broader entertainment ecosystem. In Brazil, it aligns with the company’s ongoing growth and its focus on delivering integrated experiences that combine content, culture, and user engagement.
The post Brazil advances integrity agenda amid strong market growth appeared first on Americas iGaming & Sports Betting News.
affiliate automation
ReferOn Shortlisted for “Best Affiliate Software 2026” at SiGMA Awards South America
ReferOn, the next-generation affiliate management platform, has been shortlisted for the “Best Affiliate Software 2026” category at the upcoming SiGMA Awards South America.
The nomination recognises ReferOn’s continued growth and the platform’s ability to support operators with scalable, transparent, and efficient affiliate management solutions in increasingly complex markets.
ReferOn has become a trusted foundation for businesses worldwide looking to scale their operations. With rapid adoption across the globe, the platform is now the go-to choice for companies that need to scale quickly and reliably. Because the platform handles large volumes of data with ease, it is a vital tool for teams that need speed and precision. In such a competitive market, we provide the accuracy and simplicity required to stay ahead, allowing our users to focus on their goals without the technical stress.
A New Chapter: The Era of “Refie”
This nomination arrives at a defining moment for the company, after the 2025 launch of Refie, the latest evolution of ReferOn. We have humanized B2B software with Refie, an integrated assistant that acts as a helpful navigation layer for our users. This milestone completely removed the struggle of getting started on the platform by visually guiding people through complex steps, making sure everyone can find their way without any stress or confusion.
Refie transforms repetitive daily tasks into an engaging experience that actively minimizes human error. It was specifically designed to eliminate the manual bottlenecks affiliate managers have traditionally faced, making their daily operations much faster and more efficient.
Alex Bukin, General Manager at ReferOn, commented: “Being shortlisted for the SiGMA Awards South America is a strong recognition of the progress our team has made. We are focused on building technology that simplifies affiliate management and gives operators clearer, faster access to the data they need to grow. With Refie and our upcoming developments, we’re continuing to move in that direction”.
Ambitious Plans for 2026
In 2026, ReferOn will upgrade Refie with sophisticated gamification to boost user engagement and streamline daily tasks for affiliate managers. These updates will introduce personalized, smart features, establishing a new industry benchmark for affiliate technology.
Cast Your Vote
We invite all industry peers and partners to support the work we’re doing. If you are a registered delegate attending SiGMA South America 2026, your voice matters.
- Award Category: Best Affiliate Software 2026
- How to Vote: Voting is open exclusively to delegates who hold valid event tickets. Please visit the official SiGMA Awards portal to cast your vote for ReferOn.
The post ReferOn Shortlisted for “Best Affiliate Software 2026” at SiGMA Awards South America appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
ELA Games Contributes to Discussions on Scalable iGaming Ecosystems and Studio Innovation at HIPTHER Prague Summit
ELA Games recently took the stage at the HIPTHER Prague Summit, joining top industry leaders to discuss the rapidly evolving landscape of the iGaming sector. Represented by Yaroslav Soloshenko, Head of Business Development, the studio participated in a forward-looking panel focused on building a more scalable iGaming ecosystem and advancing game innovation for 2026 and beyond.
Rather than just looking at incremental changes, the panel challenged speakers to envision an ideal, universal platform of the future before tackling everyday industry challenges. From there, the conversation shifted to real-world strategies, exploring how enhanced operator-supplier collaboration, gamification, and advanced platform architecture will shape the next generation of iGaming.
One focus of the session was the ongoing evolution of game development and distribution. The group highlighted the necessity of building bespoke, trust-based relationships with operators to secure the best visibility in increasingly crowded game libraries. Tied to this was the critical importance of early operator feedback and MVP (Minimum Viable Product) testing, with panelists noting that smaller studios often have a distinct advantage in implementing operator-driven changes faster than larger competitors.
The topic of artificial intelligence was also raised, with the point made that some studios already have proof-of-concept for fully AI-generated slots. This led the panelists to tackle the relationship between AI and traditional game design, weighing the balance between mass-produced, AI-generated content and the slower, human-led craftsmanship required to build higher-value games.
Addressing the realities of market distribution, the panel discussed how operators are becoming much stricter about the number of games they release to prevent market oversaturation. They also examined how rigorous testing rules in regulated regions can significantly delay product launches. Weighing in on these challenges, Soloshenko brought ELA Games’ forward-thinking perspective to the table, advocating for the ideal of a single global license to reduce regulatory barriers and accelerate market entry.
During the session, Soloshenko emphasized the necessity of uniting departments to achieve complete, A-to-B game design. He stressed the fundamental alignment required between product and business teams, noting that because the business division operates on the frontline of the market—tracking industry changes and operator demands—they must actively help guide the product’s direction. To achieve this, he advocated for transitioning away from a factory-line style of production in favor of a “boutique” approach, where all teams collaborate intimately from the initial project kick-off all the way to release day.
“Participating in the HIPTHER Prague Summit gave us a great opportunity to explore how development strategies must adapt to current industry realities,” said Yaroslav Soloshenko, Head of Business Development at ELA Games. “The foundation of our approach is continuous collaboration, both internally and externally. By working as closely as possible with operators to share early MVPs, we gather invaluable feedback. When those insights are handed directly to a unified development team, it allows us to consistently develop titles crafted exactly for what the market needs at any given time.”
Being a part of these high-level industry talks is part of ELA Games’ strategy to remain closely aligned with operator needs and player expectations as the market evolves.
Play the demo and other games here: www.elagames.com/our-games
The post ELA Games Contributes to Discussions on Scalable iGaming Ecosystems and Studio Innovation at HIPTHER Prague Summit appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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