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Playing the technology card: How Europe is winning the game
By Eriks Petersons, Digital Transformation Director, Ciklum
The last few years have seen a real period of growth in the gaming industry fuelled by technology. The push for responsible gambling and tighter regulations has helped reposition an industry which has carried a negative stigma for so long. Instead it is now accepted as a form of entertainment which is governed responsibly.
Europe has been at the core of this image transformation and now accounts for more than half of iGaming revenue worldwide. Investing in gaming technology over the last few years has seen Europe take advantage of the stagnant gaming scene in the US, which came as a result of the Black Friday events of 2011, and saw the closure of the three largest online poker websites.
Whilst the online gaming scene came to a halt in the US, advancements in European gaming technology meant that in the case of sports events, for example, bets could be placed live during a game – even via a mobile phone. In contrast, the US was reliant on land-based establishments where bets had to be placed before a game started. This resulted in many US companies snapping up European companies in order to benefit from these innovations. And who can blame them, with the sports scene so big in the US compared to across the pond.
But what the Black Friday events in the US taught the whole industry was the need for stricter regulations. Also crucial for upholding the gaming industry’s new positive reputation. Again, this is where Europe has been at the forefront – with the UK, Sweden and Germany leading the way – and certainly looking to stay in pole position.
How Covid-19 helped propel the gaming industry online
The Covid-19 pandemic hit the gaming industry on a global level, and as with many industries, companies were forced to move their operations online. With the temporary closure of land-based establishments, it taught the gaming industry an important lesson on product diversification and why it shouldn’t be over-reliant on physical world interactions.
With live sports temporarily suspended, meaning loss of revenue from sports betting, many players switched to casino gaming. Live shows with a real dealer helped to bridge the gap between online and land-based casinos, with players feeling more confident watching a real person dealing rather than trusting an algorithm.
It came down to which iGaming operators were willing to adapt to meet their players’ changing needs – and who had the technology to be able to do so. Those who did were the ones who came out as winners.
Why gaming platforms need to be customisable
The last ten years have seen the industry change from one that was initially market-driven to one that is now technology-driven. Traditionally gaming platforms were monolithic in nature meaning updates were often slow to implement and with many limitations.
Fast forward to the present, and as a result there are a lot of big companies who now own multiple platforms and products under one umbrella, but who have also inherited legacy technology obstacles.
Modernising platform infrastructure is key for allowing both scalability and flexibility. Microservices allow specific functions to be developed, deployed and managed independently from one another. This allows teams to focus on different areas, for example, whilst one team works on ‘responsible gaming’, another can work on ‘player acquisition’ testing or improving new features on the homepage.
Using microservices with APIs – which allows numerous front end experiences to be connected to a single back end program – enables flexibility beyond the limits of any one platform or technology. This allows gaming companies to work on regulatory changes and product features in parallel meaning one does not hold the other back.
Cloud is also key to scalability meaning you can manage large spikes of traffic or prepare for a new market launch. It also means that huge amounts of data can be stored securely.
Why tech has been key in adapting to new regulations
Technology has played a key role in ensuring the gaming industry is compliant as rules continue to evolve. As the call for improved consumer protection and responsible gaming rises, we have seen stricter regulations being introduced across Europe. For iGaming operators, this has demonstrated the need to have highly customisable gaming platforms which can be swiftly adapted to meet new regulations introduced country by country.
Take Germany as an example. In July this year, Germany launched its legal casino market, allowing private operators to apply for licenses offering sports betting, online poker and virtual slot machines. Industry players seeking the new license had a full year to make adequate changes, known as toleration regime. With the long list of German regulatory rules touching upon different parts of the system, many of these were kept to the last moment before they were introduced.
Player deposits, for example, were reduced to a maximum of 1000 euros. This was a big hit on the industry which is very VIP driven – with the majority of revenue coming from such players.
Spins in slot machines also came under fire with new regulations dictating a time limit of five seconds per spin. With an average spin lasting 0.5 seconds meaning a 5 second period normally allows for multiple spins, this runs the risk that players can’t play quickly enough and in turn will get bored.
Through the use of microservices, iGaming operators were able to create and release new features gradually. Instead of facing a huge hit on resources at one time, they were able to apply feature toggling and test and push different changes live over time. And ultimately ensure that by releasing these at the last moment they would not affect the customer experience earlier than they needed to.
How tech is improving player acquisition and retention
One area where companies can use technology to stand out is by offering a differentiated player experience. Player trends are constantly changing, and the successful iGaming operators are the ones that keep experimenting, keep validating and keep improving their product.
With some exceptions, most casinos are all the same, they just have a different look and feel. Through agile software development, gaming platforms can use canary releases to trial and test changes and features initially within a small group of users before rolling out to a wider audience. For example, how you show games to players or how games are grouped together to understand game player behaviour. This can also be applied to promotions to decide which ones work most effectively.
The registration process is another area which is a key part of the player acquisition journey. Consider experimenting with a three-stage process rather than one lengthy form. Also what works better in the UK, may not work so well in Germany.
Even the smallest things like the colour, shape or positioning of a button can have an enormous impact on the player behaviour and thus the conversion rate.
Technology has played a key role in transforming the European gaming industry. For iGaming operators, there’s both a need to innovate as well as to regulate. It’s about ensuring gaming platforms are adaptable, scalable and that changes can be implemented at speed. In other words, if you want to ride this positive wave that’s happening in the industry right now, then you need to implement the technology that will allow you to stay ahead of the game!
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CJEU
Malta faces new dawn as EU courts gather strength
With Bill 55 on increasingly shaky ground amid a transitional era for online gambling, what does the future hold for Malta’s point-of-supply industry?
This week has seen the EU heap yet more pressure on Bill 55, a defensive measure introduced by the Maltese government to hold back a tidal wave of player refund lawsuits that could cost the industry hundreds of millions of euros.
Players in Austria and Germany have been able to successfully argue in court that they should be repaid all money lost to operators that offered gambling in their countries without a local licence. The cases stand to erase years of grey market earnings at many operators.
Bill 55, which in June 2023 became an official amendment to the Malta Gaming Act under the title Article 56A, allows judges to reject court rulings from other EU nations if they threaten the economic security of the island’s gambling industry.
It has served Maltese operators well since it was enacted, effectively blocking lawyers from passporting claims from Austria, Germany and elsewhere to the location where operators are legally headquartered, in order to force them to pay out.
This has triggered an international legal wrestling match, now being fought via a series of cases at the Court of Justice of the European Union (CJEU), the EU’s highest judicial authority.
So far, the judgements and opinions issued have not made comfortable reading for the Maltese industry or its regulatory officials.
Earlier this month, the court appeared to settle a longtime debate on which the entire premise of Malta as an offshore hub is founded. Judges said that the freedom to provide services within the EU does not allow for operators to ignore local prohibitions on certain types of gambling.
That was followed this week by an Advocate General (AG) advising judges that if they were to consider the legality of Bill 55, it should be struck down.
It also reaffirmed the court’s dim view of gambling as a cross-border service.
As the opinion put it: “Under the current state of EU law, Member States are under no obligation to recognise gambling licences issued by other Member States. Accordingly, a Maltese gaming licence is, in principle, valid only in Malta.”
This opinion is only advisory, and is unlikely to amount to anything in this particular case (C-683/24) because the AG also recommended that the case as a whole should be ruled inadmissible.
But this is just one in a handful of similar issues being considered by the CJEU and the more time that passes, the greater the pressure appears to be on Malta and Bill 55.
The EU is also taking a tandem approach: The European Commission, the EU’s executive arm, has itself opened an investigation into Malta and the legality of Article 56A and has indicated through its own statements and submissions to the CJEU that it considers the provision to be against EU law.
New tactics needed?
All of which leads to several difficult questions for Malta and the many gambling companies based there.
The first is a defensive issue: With Bill 55 on the ropes, how will the nation prevent the many operators who call its islands home from being stuck with a huge refund charge?
Work is already underway to mount a new defense. The tactic uses the same inspiration as Article 56A, which argues that allowing the foreign court judgments that demand large payments from operators would seriously damage the Maltese economy and thereby upset its “public policy”.
The EU principle, also known as “ordre public”, allows for member states to make legal exceptions in order to protect their society.
In a pair of new cases addressing transferred player refund claims from Austria, Maltese lawyers have argued, without reference to Bill 55, that granting the payment orders would upset the nation’s public order.
These two cases are a clear attempt to establish that, even without any specific Gaming Act amendments, the principle of ordre public protects Maltese gambling firms from having to pay up.
The problem is, the CJEU may have seen this coming.
“The fact that the enforcement of certain judgments may entail serious economic consequences for a national operator, an industry or even the Member State addressed does not justify recourse to the ‘public policy’ clause,” reads the recent AG opinion.
Although lawyers in Malta insist that the AG’s comments should be taken only to refer to Bill 55.
Meanwhile, lawyers fighting to recover refunds believe that cases like these, which have already been appealed, will themselves wind up in the CJEU and at least buy more time for Malta before payouts need to be made.
A new kind of industry hub?
Perhaps the more fundamental question is what Malta offers as a gambling hub over the next decade.
It’s been apparent for some time that the value of a Maltese licence is degrading, through no fault of local authorities.
As European nations gradually switched on their own licensing models, operators have needed to collect local approvals.
Even where nations have clung firmly to monopolies, like in Norway, authorities have also become more effective in enforcing against offshore operators who offer into their territories.
The clear trend of the CJEU also indicates that arguments based on the freedom to provide services are practically finished.
In face of this reality, regulators and business leaders in Malta are looking further afield. Maltese law firms have appeared in locations as far afield as the UAE and Taiwan in recent years, as they look to advertise the nation’s status as a centre of iGaming excellence to emerging online gambling markets.
Leaning into the density of online gambling expertise is also an increasingly important strategy for those looking to attract investment to Malta.
The reason that the industry flocked to Malta in the first place may no longer be relevant, but it’s still the case that two decades later the nation boasts a greater concentration of industry talent than in any other European nation.
There’s also been an increased focus on suppliers, which typically have lower local compliance overheads and more ability to run their businesses remotely from the territories where their content is used.
Although this sector is increasingly subject to local licensing, as well as new compliance burdens designed by regulators looking to drive a wedge between on- and offshore online gambling markets.
Change is inevitable
Malta has demonstrated its ability to adapt and survive, but there’s little denying that the nation’s gambling industry has never been more under siege than it is now.
After decades of growth and success, new ideas are needed to steer the sector into a new phase.
The success with which it emerges from the Bill 55 era will have a dramatic impact on Europe’s online gambling sector and beyond.
The post Malta faces new dawn as EU courts gather strength appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
av advertising
BetVictor rolls out new brand campaign with biggest AV spend to date
BVGroup’s flagship brand BetVictor has launched a new brand campaign, “For All Your Favourite Things”, backed by what the company said is its largest AV investment to date.
The campaign, created by Barn Door Studios, uses a rewrite of “My Favourite Things” from The Sound of Music over visuals of sporting events. BetVictor said the creative focuses on “the uncomplicated thrill of sport and betting”.
BetVictor is timing the launch around this weekend’s Premier League schedule, with spots running alongside Arsenal vs Newcastle on Saturday evening and Chelsea vs Leeds on Sunday afternoon.
Media planning is led by Bountiful Cow. The plan includes a new partnership with Sky, spanning live sport integrations, on-demand, YouTube channels and targeted digital placements via Sky Advance. BetVictor also outlined a data-led SVOD and BVOD strategy across ITVX, Channel 4, Prime Video and Netflix, plus digital and social.
Richard Walters, Director of Brand and Creative at BetVictor, said:
“‘For All Your Favourite Things’ captures what BetVictor stands for today – a premium, straightforward experience that enhances the thrill of sport.
When done right, we believe that gambling is a simple pleasure; one that we love connecting our customers to. We wanted to celebrate the moments that matter most to sports fans.”
The post BetVictor rolls out new brand campaign with biggest AV spend to date appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Africa
QTech Games wins Leader in Online Casino at SBEA+ Eventus Awards 2026
QTech Games has won the Leader in Online Casino award at the Annual Sports Betting East Africa (SBEA+) 2026 Summit in Nairobi, Kenya.
The company said it beat other shortlisted suppliers including SA Gaming, BetConstruct, and DST Gaming. The award is described by the event as recognising the “top all-round online casino platform for innovation, user engagement, and sustained growth” over the past year.
The SBEA+ Eventus Awards focus on the East African igaming and sports betting sector and were presented at a gala ceremony at the Argyle Grand Hotel. QTech Games said the judging period covered 2025/26 and that its aggregation platform performance was ranked highest by the panel.
QTech Games CEO Philip Doftvik said: “We’re thrilled to have walked off with another notable award for the best overall online-casino-platform provision in East Africa. Being shortlisted in such good company was already a result, but victory provides the real validation, particularly after running a great campaign at recent Eventus events in Africa. We’ve been promoting QTech Hybrid, our breakthrough retail solution, to great effect and it’s been fantastic to see that going live with a handful of top-tier clients on this continent has led to such overwhelmingly positive feedback and immediate success cases in the realm of genuine innovation.
“This win is testimony to our diligent team at QTech Games, and to the constantly growing group of innovative suppliers that our platform represents. It’s a truly collaborative effort. We remain committed to rolling out high-quality content that drives revenue for our worldwide partners across Africa and beyond. After all, in today’s marketplace, only premium games of the highest standard will separate you from the crowd, so we were delighted to see the panel acknowledge how our premier platform is delivering across Africa’s eclectic ecosystem. We’ve made our name as the pre-eminent aggregator in these evolving margin markets, delivering localised games that speak to a host of player proclivities. This award win will spur us on to new horizons.”
The post QTech Games wins Leader in Online Casino at SBEA+ Eventus Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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